Updated: March 22, 2021
For individuals residing in the EEA or Switzerland, please click here to find out more information.
For residents of the State of California, please click here to find out more about your rights under the California Consumer Privacy Act of 2018 (“CCPA”).
Where does ZoomInfo get the Business Information for its Public Profiles?
ZoomInfo creates profiles of business people and companies, which we call “Public Profiles,” from different sources. Once we have collected Business Information about a person or company, we combine multiple mentions of the same person or company into a Public Profile. The resulting directory of Public Profiles (the “Directory”) is then made available to the users of the Site and our customers and strategic partners.
ZoomInfo obtains the data for its Public Profiles in several ways including:
- Our search technology scans the web and gathers publicly-available Information.
- We license Information from other companies.
- Users contribute Business Information about themselves or other people and companies. (See “ZoomInfo Contact Contributor,” below)
- Through market research surveys and phone interviews conducted by our in-house research team.
How does the ZoomInfo Community and the ZoomInfo Contact Contributor Work?
ZoomInfo offers a service called ZoomInfo Community. To subscribe to ZoomInfo Community, you are required to install software offered on the Site, known as the ZoomInfo Contact Contributor (the “Software”) or otherwise provide ZoomInfo with access to your email account. When you subscribe to ZoomInfo Community, you allow ZoomInfo to access certain Business Information stored by the application that your computer uses to manage your email and contacts, known as an “email client” (e.g., Microsoft Outlook) or stored by a provider of cloud services for email (e.g. Google Apps). If required to access this Business Information stored on your computer’s email and contact application(s), you may need to provide ZoomInfo with the necessary username and password information. We use this Business Information to improve the size and quality of our Directory. In exchange for allowing this access, you receive a subscription to ZoomInfo Community at no charge under specified terms and conditions (available at /about-zoominfo/ce-terms-conditions).
From the contacts within your email client and “signatures” within email messages, we collect the following Business Information, if available, for each person:
- Email address
- Job title and department
- Business phone numbers (general, direct and fax)
- Company name
- Postal address of company
- Business related postal address of person
- Corporate website URLs
- Social Networking URLs
From the headers of your emails, we collect:
- The date the email message was sent or received
- Email addresses, names and job titles of recipients and senders
To ensure the integrity of the Directory, we take the following steps:
- Business Information Only – ZoomInfo only wants business-related information. Therefore, any contacts that have an address from a consumer-oriented service such as Gmail, Hotmail or Yahoo are disregarded.
- Unattributed – We do not disclose who contributed particular Information using the ZoomInfo Contact Contributor software or other contribution methods. (The only exceptions: See “Disclosures to Service Providers,” “Disclosures for Legal Reasons,” and “Disclosures to a Buyer of the Company,” below.)
- Opt Out – Anyone added to the Directory may request to be removed at any time, via email, web or a toll-free number. We promptly honor such requests.
ZoomInfo does not “read” the content of your email messages; our technology automatically extracts from the messages only the data we describe in this Policy. We do not collect data from custom fields or notes in your email client.
Information from your email client will continue to be shared as described above as long as the Software remains installed. If you choose to stop sharing Information from your email client with ZoomInfo, you can uninstall the Software at any time following the instructions at /cefaq. You may not, however, retroactively “unshare” the Business Information you have already made available to ZoomInfo.
How else does ZoomInfo Collect and Use Information?
Visitors to our Site may choose to submit their name, email address and/or other information so that they can learn more about our services, register to take part in a ZoomInfo-sponsored event, or participate in a survey, contest or sweepstakes, among other things. By accessing, using, and/or submitting information through the Site, you consent to the practices described in this Policy with regard to the information collected thereby as described herein. If you do not agree with this Policy, you must delete all cookies from your browser cache after visiting the Site and refrain from visiting or using the Site.
In order to use certain ZoomInfo products and services, you may be required to register as a user. From time to time, we may use your email address to send you information and keep you informed of products and services in which you might be interested. You will always be provided with an opportunity to opt out of receiving such emails. Your contact information may also be used to reach you regarding issues concerning your use of our Site, including changes to this Policy. A more detailed description of how we may collect and use customer information is found below under “Customer Information Collected.”
If you choose to use our referral service to invite a friend to join ZoomInfo, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. ZoomInfo will use this information for the sole purpose of sending this one-time email and will not store your friend’s name or email address.
ZoomInfo may aggregate collected information about our users in a form that does not allow users to be personally identified for the purpose of understanding our customer base and enhancing the services that we and our strategic partners and customers can provide you.
If you purchase one of our online subscription-based services, you will need to provide credit card information. We will use that information solely for the purpose of fulfilling your ZoomInfo purchase request. We will store credit card information in an encrypted form and will not sell, share or use it again without your prior consent. (The only exceptions are described in the sections below on “Disclosures to Service Providers,” “Disclosures for Legal Reasons,” and “Disclosures to a Buyer of the Company”).
ZoomInfo will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual about whom the information pertains. ZoomInfo will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current.
We also collect information using cookies, as described below.
Most websites, including our Site, use a feature of your browser to set a small text file called a “cookie” on your computer. The site placing the cookie on your computer can then recognize the computer when you revisit the site to allow auto log in and track how you are using the site.
When you visit our Site, our servers and/or those of our service providers automatically record certain information that your web browser sends, such as your web request, Internet Protocol address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, time and date of use and other information.
We may link this information to information that you submit while on our Site, which does allow you to be personally identified.
You are free to decline cookies. You can configure your browser to accept all cookies, reject all cookies, erase cookies or notify you when a cookie is set. Electing to reject or disable cookies may substantially limit your ability to use our Site.
ZoomInfo may adopt other technologies that serve similar functions as cookies. If we do so, we will disclose it in this Policy.
Third Party Cookies
- personalize your experience
- analyze which pages our visitors visit
- provide website feature such as social sharing widgets
- measure advertising effectiveness
- track which areas of our site you visit; in order to remarket to you after you leave
To disable or reject third-party cookies, please refer to the third-party’s relevant website.
Do Not Track Signals
Your browser or device may include ‘Do Not Track’ functionality. Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this Policy, whether or not a Do Not Track signal is received.
Our Site contains electronic images known as “web beacons” (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Customer Information Collected
ZoomInfo may collect the following information from or regarding its customers: (1) personal contact information regarding users of the Services (“User Information”); (2) information uploaded to our system by a user of the Services (“Uploaded Information”); (3) and usage logs regarding the use of the Site, including logins and other actions taken, time stamps, IP address, and other usage data (“Usage Logs”) (collectively, “Customer Information”).
You may be a user that has been provided access to the Site through your company license agreement. Your employer may require that one or more users have global rights to access any and all information of every user that has access through the company. If you have questions or concerns regarding the rights of other individuals in your company to access your User Information, Uploaded Information, or Usage Logs, you should raise those concerns with the appropriate person at your company.
Use of Customer Information
Customer Information may be used for ZoomInfo’s legitimate business interests in connection with your use of the Site, including to respond to user inquiries and fulfill user requests, complete transactions, provide customer service, send administrative information, and to personalize user experience with the Site. We may use Customer Information to better understand our users in general and to improve the content and functionality of the Site. We may use Customer Information to contact you in the future to tell you about services, promotions, opportunities, and other general information about ZoomInfo we believe will be of interest to you. We may use Customer Information to investigate and prosecute potential breaches of ZoomInfo’s security or license agreements.
ZoomInfo will not disclose Customer Information to any third party except in connection with a legitimate use as set forth herein, in connection with a bona fide legal dispute to which such information is relevant, in response to valid, compulsory legal process, or as otherwise required by law. ZoomInfo will, whenever possible, obtain confidentiality agreements from any person or entity to whom Customer Information is disclosed and ensure any recipients are committed to employing appropriate technological security measures.
ZoomInfo employs reasonable security and back-up procedures to protect Customer Information. However, in the unlikely event there is a loss or corruption of Customer Information, ZoomInfo is not responsible or liable for such loss or corruption. We encourage our users to retain copies of all Uploaded Information on their own system.
Customer Use of ZoomInfo Integrations
As part of the Site, ZoomInfo may make available to its customers certain “Integrations”. In using ZoomInfo’s Integrations, such as ZoomInfo’s SFNA and web browser extensions, Business Information from customer’s CRM, MAT, or sales enablement software may be transmitted to ZoomInfo for purposes of matching or cleansing customer’s data against ZoomInfo’s database as a feature of the Site. In that event, ZoomInfo may retain and store such Business Information for purposes of identifying potential contacts to supplement the Site, verifying the accuracy of such Business Information, removing out-of-date Business Information from the Site, or otherwise improving ZoomInfo’s research processes and the content provided through the Site. Information so received will not be attributable to the source. In the event that any customer wishes to opt out of ZoomInfo’s use of such information, they may do so by visiting the ‘Privacy Center’ within the ZoomInfo Salesforce Native Application and adjusting the appropriate controls.
When does ZoomInfo Share Information?
Disclosures of Public Profiles
We may make any Business Information that our users contribute for inclusion in our Directory, that we collect from public web sources or that we license from third parties available to users of the Site, to our strategic partners and to our customers.
Disclosures to Service Providers
ZoomInfo may from time to time disclose Business Information or other collected information to service providers, solely for providing functions related to our operation of the Site and for no other purpose. For example:
- ZoomInfo uses service providers to process credit card payments on our Site. When you use a credit card to pay for ZoomInfo services, information such as your name, billing address, phone number, email address and credit card Information will be submitted to service providers for verification and to manage any recurring payments.
- ZoomInfo uses software hosted by a service provider to provide us with information regarding our visitors’ activities on our Site. When you visit our Site, that service provider may set cookies on our behalf and may receive information about your browsing activity on our Site.
Disclosures for Legal Reasons
We may disclose collected information, including Business Information, to a third party if we believe in good faith that such disclosure is necessary or desirable:
(i) to comply with lawful requests, subpoenas, search warrants or orders by public authorities, including to meet national security or law enforcement requirements, (ii) to address a violation of the law, (iii) to protect the rights, property or safety of ZoomInfo, its users or the public, or (iv) to allow ZoomInfo to exercise its legal rights or respond to a legal claim.
Disclosures to a Buyer of the Company
If our company or substantially all of our assets are acquired, or in the event of a merger or bankruptcy, information about you and/or information you provide to ZoomInfo may be among the transferred assets. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
If you register for a ZoomInfo event with a third-party speaker, your information will generally be shared with the speaker.
If you provide information, including Business Information, in creating or updating your Public Profile, that information will be included in the Directory and thus can be viewed by third parties.
We post customer testimonials on our Site which may contain the customer’s name. We always get consent from the customer prior to posting any testimonial. If you wish to update or delete your testimonial, you can contact us at [email protected].
Our Site offers publicly accessible blogs or community forums. You should be aware that any content you provide in these areas may be read, collected, and used by others who access them. You can request the removal of your personal information from our blog or community forum, by contacting us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
ZoomInfo may have liability to you in case of failure to comply with the law or this Policy in handling onward transfer of your Information to third parties.
How Can You Change or Delete Your Information?
To find out if you are in the ZoomInfo database, search for your first name and last name on the ZoomInfo home page. If you have a common name, you can limit your search based on geographical location or companies where you have worked.
Once you have located one or more ZoomInfo profiles in your name, consider these options for managing your professional profile on ZoomInfo:
Update Your Own Professional ZoomInfo Profile
Make sure your ZoomInfo profile is up to date for recruiters and others who may want to reach you. Simply, verify your ZoomInfo profile and you can update your work history, contact information and even delete web references you do not want associated with your professional profile. You can also consolidate multiple ZoomInfo profiles in your name to create a comprehensive snapshot of your professional background. Please Click here to view, verify and update your ZoomInfo Directory profile.
Remove Your ZoomInfo Profile Completely
If you wish to completely remove your existing individual profile from the Directory, please visit Remove Your Zoominfo Professional Profile or email [email protected]. If you make this choice, your name, employment history, web references and contact information (including email address) will be removed from our search results as soon as possible.
To find out if your company is in the ZoomInfo database, search for your organization on the ZoomInfo home page. Once you have located the ZoomInfo profile, consider these options for managing your company profile on ZoomInfo:
Update Your Company Profile on ZoomInfo
Simply, verify your ZoomInfo company profile to update your company description, industry, company location, and more. You can also consolidate multiple ZoomInfo profiles to create a comprehensive snapshot of your company. Please click here to view, verify and update your ZoomInfo company profile.
Remove Your Company ZoomInfo Profile Completely
ZoomInfo is a specialized web search engine, similar to Google but focused on finding information about companies and professionals. We gather all information about companies from corporate web sites, press releases, and/or SEC documents filed with the US government. The company summaries are created automatically by ZoomInfo’s software based on the information we find on those documents.
As a company policy, ZoomInfo does not remove company information from our search engine. If any of the company information is incorrect, please update your company profile.
If any of the company information is incorrect, please update your company profile.
How Can You Opt Out of Certain Uses of Your Information?
ZoomInfo gives you the opportunity to “opt out” of having your information used for certain purposes.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by visiting /unsubscribe. After we receive your request, we will send you an email message to confirm that you have been unsubscribed.
ZoomInfo will not share information about you that you submit when you register for our services with third parties for promotional uses unless you opt in to such sharing within your ZoomInfo account or ZoomInfo has separately acquired such information from other sources, in which case ZoomInfo will give you the opportunity to opt out via email.
If you have registered for a ZoomInfo account and opted in to share your personal information with ZoomInfo subscribers, you may opt out by signing in to your ZoomInfo account and changing your preferences by clicking “Edit” next to your contact information on the Profile page.
If you have subscribed to ZoomInfo Community and opted in to share your business contacts with ZoomInfo in exchange for free access to our premium services, you may opt out of any further sharing of business contacts by uninstalling the Software, as described on /cefaq. If you uninstall the Software, your subscription to ZoomInfo Community will immediately expire and ZoomInfo will no longer collect Business Information from you through this method (however, you will not be able to ‘unshare’ the Business Information you have previously provided to ZoomInfo).
You may also communicate your opt-out request to ZoomInfo by telephone or postal mail by using the contact information at the bottom of this Policy.
How Do We Keep Your Information Secure?
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our registration forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. However, no method of Internet transmission or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Links to Other Sites
This Site contains links to other sites that are not owned or controlled by ZoomInfo. We are not responsible for the privacy practices of such other sites. We encourage when you leave our Site to be aware and to read the privacy statements of each and every web site that collects personally identifiable information. This Policy applies only to information collected by this Site or in the method(s) otherwise discussed herein.
Social Media Widgets
In the course of obtaining data to be included on the Site, if ZoomInfo obtains business contact information regarding an individual that ZoomInfo has reason to believe is based in the European Union, ZoomInfo will provide such individual with a notice detailing the information ZoomInfo has on such person, the purpose for which it will be used, and informing such person of their rights with respect to such information, including the right to know what information ZoomInfo possesses on them, to correct such information, or to opt out of data collection entirely. Such persons may opt out of the ZoomInfo database by visiting /update/remove or emailing [email protected].
Information for Users in Europe and Elsewhere Outside the U.S.
If you use our Site outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law.
Users in the European Union (EEA) and Switzerland: If you are a resident of the EEA or Switzerland, the following information applies.
Purposes of processing and legal basis for processing: As explained above, we process personal data in various ways depending upon your use of our Sites. We process personal data on the following legal bases:
- with your consent;
- as necessary to perform our agreement to provide Services; and
- as necessary for our legitimate interests in providing the Sites where those interests do not override your fundamental rights and freedom related to data privacy.
ZoomInfo’s collection of Business Information, and the creation and licensing of ZoomInfo’s Public Profiles and Directory, are within ZoomInfo’s legitimate interests to organize and make available business contact information given the limited impact of this data on an individual’s private life and that this information, unlike personal contact details, is widely disclosed. ZoomInfo has put in place safeguards to protect personal privacy and individual choice, including disclosures of its data processing activities, the use of consent or opt-outs wherever possible, and the implementation of a privacy center: /about-zoominfo/privacy-center.
Right to lodge a complaint: Users that reside in the EEA or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here.
Transfers: Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Per the applicable requirements of the General Data Protection Regulation (GDPR), we will ensure that transfers of personal information to a third country or an international organization are subject to appropriate safeguards as described in Article 46 of the GDPR. Please see “Privacy Shield Frameworks” below regarding our compliance with the EU- and Swiss-US Privacy Shields.
Individual Rights: If you are a resident of the EEA or Switzerland, you are entitled to the following rights under the GDPR. Please note: In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.
- The right to access and correction. You have the right to request access to, and a copy of, your personal data at no charge, as well as certain information about our processing activities with respect to your data. You have the right to request correction or completion of your personal data if it is inaccurate or incomplete. You have the right to restrict our processing if you contest the accuracy of the data we hold about you, for as long as it takes to verify its accuracy.
- The right to request data erasure. You have the right to have your data erased from our Site if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or you believe your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
- The right to object to our processing. You have the right to object to our processing if we are processing your data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.
The General Data Protection Regulation (“GDPR”) 2016/679
ZoomInfo endeavors to comply with the provisions of the GDPR as to any information in its possession regarding European Union-based persons (“data subjects”). As such, ZoomInfo only processes personal information on data subjects where it has a lawful basis to do so, which may include the consent of the person (especially in the case of website visitors who provide their information), performance of a contract, compliance with a legal obligation, or the legitimate interest of the controller or a third party. ZoomInfo provides notice to all data subjects as required by GDPR Article 13 or 14, as appropriate, and honors the rights of data subjects provided in Articles 12-23, including the right to be forgotten. For any opt-out requests or other inquiries related to privacy, please visit our privacy center at /about-zoominfo/privacy-center or email [email protected].
Privacy Shield Frameworks
While ZoomInfo continues to be certified by and adhere to the principles of the Privacy Shield Frameworks, in light of Court of Justice of the European Union decisions regarding the legal effect of the EU-US Privacy Shield Framework, ZoomInfo does not rely upon the framework to ensure the lawful transfer of data from EEA to non-EEA countries.
ZoomInfo complies with the EU-US Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. ZoomInfo has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the policies in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, any rights you may have to binding arbitration before a Privacy Shield Panel, and to view our certification page, please visit https://www.privacyshield.gov.
For information received under the Privacy Shield, ZoomInfo and Datanyze will require third parties to whom they disclose personal information to safeguard that personal information consistent with this Policy by contract, obligating those third parties to provide at least the same level of protection as is required by the Privacy Shield Principles. EU and Swiss citizens may choose to opt-out of such disclosures. ZoomInfo may have liability to you in case of failure to comply with the law or this policy in handling onward transfer of your information to third parties.
In compliance with the Privacy Shield Principles, ZoomInfo commits to resolve complaints about your privacy and its collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this Policy should first contact ZoomInfo at [email protected]. European Union and Swiss individuals have the right to access their personal data.
ZoomInfo further has committed to refer unresolved privacy complaints under the Privacy Shield Principles to JAMS (Judicial Arbitration & Mediation Services), an independent alternative dispute resolution provider located in the United States and recognized for this purpose by the US Department of Commerce. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information, and to file a complaint.
The Federal Trade Commission has enforcement authority regarding ZoomInfo’s compliance with the Privacy Shield Principles.
Your California Privacy Rights
If you are a California resident, California law permits you to request certain information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. To make such a request, please send your request, by mail or email, to the address at the end of this Policy.
Changes to this Policy
ZoomInfo reserves the right to modify this Policy from time to time, so please review it regularly. If we make material changes to this policy, we will notify you here, by email, and/or by means of a notice on our homepage prior to the changes becoming effective.
Non-Privacy Shield Related Questions or Complaints
If you have an unresolved privacy data or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
805 Broadway, Suite 900
Vancouver, WA 98660
Email: [email protected]
Frequently Asked Questions
Want to learn more about ZoomInfo? Check out some of our FAQs. From trustworthiness and safety, to how we collect data, we are committed to answers your top questions: