This Biometric Privacy Notice (the “Notice”) explains and describes how we collect, use, handle, safeguard, store, retain, and ultimately destroy your voice identification data and other Biometric Data (defined below) when you use our conference calling enterprise services (collectively, the “Service”).
What is Biometric Data?
Biometric data means personal information about an individual’s physical or human characteristics that can be used to identify that person and can include, among other things, a person’s voiceprint, fingerprints, facial shape or scan of finger, and hand or face geometry. When we talk about “Biometric Data” under this Notice, we are referring to any physical information we can collect about you, to identify you (such as your voiceprint) and provide the Service, including without limitation and as applicable: (i) “biometric identifiers” and “biometric information” as defined under the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, Wash. Rev. Code §19.375.010, or other applicable local, state, or federal laws (collectively, “U.S. Laws”); and (ii) “biometric data” as defined under the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) or other applicable international laws (collectively, and together with U.S. Laws, “Applicable Laws”).
How does the Service collect your Biometric Data?
Our proprietary technology is designed to collect, process, and match up a user’s voiceprint with other identifying data captured at the time of registration (e.g., name, phone number, email address, etc.) from such user. By doing so, our platform learns to identify each user by his/her voice, and then archive/organize the multitude of communications spoken by such user processed via the Service.
Why does the Service collect and use your Biometric Data?
The purpose for collecting Biometric Data is to enable us to provide our customers with certain search tools and functionality in regards to actual authorized users of the Service. It is our policy to protect, use, and store Biometric Data in accordance with all Applicable Laws.
We may use your Biometric Data for the following purposes:
- To increase identification accuracy of customers using our Service
- To identify and separate speakers within a conversation when using our Service
- To monitor usage of our Service and enable various search tools in connection with your usage of our Service
- To improve analysis of meetings when using our Service
- For internal quality control purposes
Do we share or sell your Biometric Data?
We do not sell, lease, or trade your Biometric Data. Your Biometric Data may be stored in third-party services, in an encrypted format to which the third-party service does not have the keys, to provide you with the Service.
If you are a user that has been provided access to the Service through your company, your employer may require that one or more users have global rights to access any and all information, which may include Biometric Data, of every user that has access through the company. If you have questions or concerns regarding the rights of other individuals in your company to access your Biometric Data, you should raise these concerns with the appropriate person at your company,
How long do we keep your Biometric Data?
We keep your Biometric Data as long as the applicable customer account is active, in order to provide the Service, unless: (1) you withdraw consent for us to keep it, or (2) we update our Service such that it is no longer needed. Notwithstanding the foregoing, we may retain your Biometric Data longer solely to comply with Applicable Laws.
Can I withdraw my consent to collection of my Biometric Data?
Each user of our Service is provided with the opportunity to consent to our collection of their Biometric Data prior to such user’s first use and engagement with our Service. You may withdraw your consent and ask for your Biometric Data to be deleted by sending a request to [email protected]. Upon receipt of your request, we will transmit the same to the customer for which your Biometric Data was collected. Unless we fail to receive instructions from such party, we will carry out the destruction of your data in accordance with the instructions we receive from our customer. After your Biometric Data is destroyed, the user and customer will receive a degraded level of Service since voice matching for that user will be disabled.
Is your Biometric Data secure?
Changes to this Notice
We reserve the right to modify this Notice from time to time, so please review it regularly. If we make material changes to this Notice, we will notify you here, by email, and/or by means of a notice on our homepage prior to the changes becoming effective. Your continued use of the Service after any updates to this Notice constitutes your acceptance of the updated Notice.
Last Updated: August 2021