Zoom Information Inc. Privacy Policy - ZoomInfo understands that you care about how information about you is used. This privacy policy explains how we collect information pertaining to businesses and business people ("Business Information") and all other types of information through our website and online services (the "Site"); how we maintain, use and share that information; and how you can manage the way information about you is handled.

Where does ZoomInfo get the Business Information for its Public Profiles?

ZoomInfo creates profiles of business people and companies, which we call "Public Profiles," from different sources. Once we have collected Business Information about a person or company, we combine multiple mentions of the same person or company into a Public Profile. The resulting directory of Public Profiles (the "Directory") is then made available to the users of the Site and our customers and strategic partners.

ZoomInfo obtains the data for its Public Profiles in three ways:

How does the ZoomInfo Community and the ZoomInfo Contact Contributor Work?

ZoomInfo offers a service called ZoomInfo Community. To subscribe to ZoomInfo Community, you are required to install software offered on the Site, known as the ZoomInfo Contact Contributor (the "Software") or otherwise provide ZoomInfo with access to your email account. When you subscribe to ZoomInfo Community , you allow ZoomInfo to access certain Business Information stored by the application that your computer uses to manage your email and contacts, known as an "email client" (e.g., Microsoft Outlook) or stored by a provider of cloud services for email (e.g. Google Apps). If required to access this Business Information stored on your computer's email and contact application(s), you may need to provide ZoomInfo with the necessary username and password information. We use this Business Information to improve the size and quality of our Directory. In exchange for allowing this access, you receive a subscription to ZoomInfo Community at no charge under specified terms and conditions (available at /business/about-zoominfo/terms-conditions).

From the contacts within your email client and "signatures" within email messages, we collect the following Business Information, if available, for each person:

From the headers of your emails, we collect:

To ensure the integrity of the directory, we take the following steps:

ZoomInfo does not "read" the content of your email messages; our technology automatically extracts from the messages only the data we describe in this Privacy Policy. We do not collect data from custom fields or notes in your email client.

Information from your email client will continue to be shared as described above as long as the Software remains installed. If you choose to stop sharing Information from your email client with ZoomInfo, you can uninstall the Software at any time following the instructions at/cefaq. You may not, however, retroactively "unshare" the Business Information you have already made available to ZoomInfo.

How else does ZoomInfo Collect and Use Information?

Visitors to our Site may choose to submit their name, email address and/or other information so that they can learn more about our services, register to take part in a ZoomInfo-sponsored event, or participate in a survey, contest or sweepstakes, among other things.

In order to use certain ZoomInfo products and services, you may be required to register as a user. From time to time, we may use your email address to send you information and keep you informed of products and services in which you might be interested. You will always be provided with an opportunity to opt out of receiving such emails. Your contact information may also be used to reach you regarding issues concerning your use of our Site, including changes to this privacy policy.

If you choose to use our referral service to invite a friend to join ZoomInfo, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. ZoomInfo will use this information for the sole purpose of sending this one-time email and will not store your friend's name or email address.

ZoomInfo may aggregate collected information about our users in a form that does not allow users to be personally identified for the purpose of understanding our customer base and enhancing the services that we and our strategic partners and customers can provide you.

If you purchase one of our online subscription-based services, you will need to provide credit card information. We will use that information solely for the purpose of fulfilling your ZoomInfo purchase request. We will store credit card information in an encrypted form and will not sell, share or use it again without your prior consent. (The only exceptions are described in the sections below on "Disclosures to Service Providers," "Disclosures for Legal Reasons," and "Disclosures to a Buyer of the Company").

ZoomInfo will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual about whom the information pertains. ZoomInfo will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current.

We also collect information using cookies, as described below.


Most websites, including our Site, use a feature of your browser to set a small text file called a "cookie" on your computer. The site placing the cookie on your computer can then recognize the computer when you revisit the site to allow auto log in and track how you are using the site.

When you visit our Site, our servers and/or those of our service providers automatically record certain information that your web browser sends, such as your web request, Internet Protocol address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, time and date of use and other information.

The information we collect using cookies does not allow you to be personally identified; but we may link this information to information that you submit while on our Site, which does allow you to be personally identified.

You are free to decline cookies. You can configure your browser to accept all cookies, reject all cookies, erase cookies or notify you when a cookie is set.

ZoomInfo may adopt other technologies that serve similar functions as cookies. If we do so, we will disclose it in this privacy policy.

Third Party Cookies

The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company and service providers may use session ID cookies in order to:

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc., on our Site. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Site, compile reports on the Site's activity, and provide other services related to Site activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The Site does not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google's privacy policies. To learn more about Google's partner services and to learn how to opt out of tracking of analytics by Google click here.

Do Not Track Signals

Your browser or device may include 'Do Not Track' functionality. Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this privacy policy, whether or not a Do Not Track signal is received.

Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

When does ZoomInfo Share Information?

Disclosures of Public Profiles

We may make any Business Information that our users contribute for inclusion in our Directory, that we collect from public web sources or that we license from third parties available to users of the Site, to our strategic partners and to our customers.

Disclosures to Service Providers

ZoomInfo may from time to time disclose Business Information or other collected information to service providers, solely for providing functions related to our operation of the Site and for no other purpose. For example:

Disclosures for Legal Reasons

We may disclose collected information, including Business Information, to a third party if we believe in good faith that such disclosure is necessary or desirable: (i) to comply with lawful requests, subpoenas, search warrants or orders by public authorities, including to meet national security or law enforcement requirements, (ii) to address a violation of the law, (iii) to protect the rights, property or safety of ZoomInfo, its users or the public, or (iv) to allow ZoomInfo to exercise its legal rights or respond to a legal claim.

Disclosures to a Buyer of the Company

If our company or substantially all of our assets are acquired, or in the event of a merger or bankruptcy, information about you and/or information you provide to ZoomInfo may be among the transferred assets. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Other Disclosures

If you register for a ZoomInfo event with a third-party speaker, your information will generally be shared with the speaker.

If you provide information, including Business Information, in creating or updating your Public Profile, that information will be included in the Directory and thus can be viewed by third parties.

We post customer testimonials on our Site which may contain the customer's name. We always get consent from the customer prior to posting any testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@zoominfo.com.

Our Site offers publicly accessible blogs or community forums. You should be aware that any content you provide in these areas may be read, collected, and used by others who access them. You can request the removal of your personal information from our blog or community forum, by contacting us at privacy@zoominfo.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

ZoomInfo may have liability to you in case of failure to comply with the law or this policy in handling onward transfer of your Information to third parties.

How Can You Change or Delete Your Information?

If you register for a ZoomInfo account and your information changes, or if you no longer desire our service, you may update or delete your information associated with your account by logging in with your username and password and making the change. We will respond to your request within 10 business days.

If you would like us to remove the Public Profile in your name from our service, you can either use the online tool at /lookupEmail  or send an email to remove@zoominfo.com with your request and the web address of your Public Profile. Once we have received your request, we will gladly remove your Information. You may also communicate your request to change or delete Information in your Public Profile by telephone, email or postal mail by using the contact information at the end of this privacy policy.

NOTE: ZoomInfo collects much of its Business Information from the web. Because we search millions of new and old web pages every day, Information about you may be acquired again by our service, or contributed by our users, without your knowledge. We recommend that you check back periodically to ensure that your Public Profile contains only the Business Information you choose to have displayed. The best way to avoid having your Business Information found by our search engine (or any other search engine) is to contact the operator of the website that contains the original source(s) of the Business Information and ask for the operator to remove the displayed Information from the web.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How Can You Opt Out of Certain Uses of Your Information?

ZoomInfo gives you the opportunity to "opt out" of having your information used for certain purposes.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by visiting /unsubscribe. After we receive your request, we will send you an email message to confirm that you have been unsubscribed.

ZoomInfo will not share information about you that you submit when you register for our services with third parties for promotional uses unless you opt in to such sharing within your ZoomInfo account or ZoomInfo has separately acquired such information from other sources, in which case ZoomInfo will give you the opportunity to opt out via email.

If you have registered for a ZoomInfo account and opted in to share your personal information with ZoomInfo subscribers, you may opt out by signing in to your ZoomInfo account and changing your preferences by clicking "Edit" next to your contact information on the Profile page.

If you have subscribed to ZoomInfo Community and opted in to share your business contacts with ZoomInfo in exchange for free access to our premium services, you may opt out of any further sharing of business contacts by uninstalling the Software, as described on /cefaq. If you uninstall the Software, your subscription to ZoomInfo Community will immediately expire and ZoomInfo will no longer collect Business Information from you through this method (however, you will not be able to 'unshare' the Business Information you have previously provided to ZoomInfo).

When ZoomInfo adds a profile to its Directory that includes an email address, it sends a message to that email address, offering an opportunity to opt out of inclusion in the Directory.

How Do We Keep Your Information Secure?

The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our registration forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. However, no method of Internet transmission or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

You may also communicate your opt-out request to ZoomInfo by telephone or postal mail by using the contact information at the bottom of this privacy policy.

Links to Other Sites

This Site contains links to other sites that are not owned or controlled by ZoomInfo. We are not responsible for the privacy practices of such other sites. We encourage when you leave our Site to be aware and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy policy applies only to information collected by this Site or in the method(s) otherwise discussed herein.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Privacy Shield Frameworks

ZoomInfo complies with the EU-US Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. ZoomInfo has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, any rights you may have to binding arbitration before a Privacy Shield Panel, and to view our certification page, please visit https://www.privacyshield.gov.

For information received under the Privacy Shield, ZoomInfo will require third parties to whom ZoomInfo discloses personal information to safeguard that personal information consistent with this Policy by contract, obligating those third parties to provide at least the same level of protection as is required by the Privacy Shield Principles. EU citizens may choose to opt-out of such disclosures.

In compliance with the EU-US Privacy Shield Principles, ZoomInfo commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact ZoomInfo at privacy@zoominfo.com.

ZoomInfo further has committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to JAMS (Judicial Arbitration & Mediation Services), an independent alternative dispute resolution provider located in the United States and recognized for this purpose by the US Department of Commerce. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information, and to file a complaint.

The Federal Trade Commission has enforcement authority regarding ZoomInfo's compliance with the Privacy Shield Principles.

Your California Privacy Rights

If you are a California resident, California law permits you to request certain information regarding the disclosure of your personal information by us to third parties for the third parties' direct marketing purposes. To make such a request, please send your request, by mail or email, to the address at the end of this policy.

Changes to this Policy

ZoomInfo reserves the right to modify this privacy policy from time to time, so please review it regularly. If we make material changes to this policy, we will notify you here, by email, and/or by means of a notice on our homepage prior to the changes becoming effective.

Contact Us

If you have questions or concerns regarding this privacy policy, please contact us at:

Zoom Information Privacy Site Coordinator
307 Waverley Oaks Road
Waltham, MA 02452
Phone: 781.693.7500
Fax: 781.693.7510
Email:  privacy@zoominfo.com