This Conversational Intelligence Service Addendum (this “Addendum”) is entered into by and between ZoomInfo Technologies LLC, or the applicable ZoomInfo affiliate identified in the agreement governing Customer’s access to ZoomInfo products and services (“ZoomInfo”), and the customer identified in that agreement (“Customer”).
This Addendum supplements the agreement between ZoomInfo and Customer governing Customer’s access to and use of ZoomInfo’s products and services (the “Agreement”). This Addendum applies automatically to Customer’s access to or use of any conversational intelligence services available to Customer. Capitalized terms not defined in this Addendum have the meanings given in the Agreement.
If this Addendum conflicts with the Agreement, this Addendum controls solely with respect to conversational intelligence services. Except as expressly modified by this Addendum, the Agreement remains in full force and effect.
Terms and Conditions
Conversational intelligence services include, but are not limited to, services that record, transcribe, and analyze calls. Certain features and functionality of the conversational intelligence service depend upon Customer having an active account with third party service providers (e.g. CRM).
Customer is solely responsible for all data, graphics, images, files, information, text, voice content, recordings, and other content and materials that are collected, uploaded, posted, delivered, provided, or otherwise transmitted or stored by Customer in connection with Customer’s use of the conversational intelligence services (collectively, “Customer Data”), and Customer represents and warrants that it has all rights necessary to grant the licenses herein without violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights. Customer shall be solely responsible for making any required notices (including without limitation any privacy notices required by applicable local, state, federal, and international laws and regulations) and for obtaining any required consents (including without limitation procuring all rights necessary to allow the conversational intelligence service to record, collect, and use the Customer Data) sufficient to authorize ZoomInfo’s performance of its obligations and exercise of its rights as set forth in this Agreement.
Customer shall be solely responsible for managing the information-sharing settings with its customer relations platform and other third party service providers, consistent with the service documentation, to accurately reflect information it desires ZoomInfo to receive and share back to such providers in the performance of the service for Customer.
Certain reports generated by the service and made available to Customer in connection with this Agreement contain, in part, proprietary information of ZoomInfo relating to its service and the metrics or components used to operate and provide the service (“Service Information”). Customer shall not disclose Service Information, even when included in such reports, to any third party either during or after the Term without ZoomInfo’s prior written consent, which shall not be unreasonably withheld.