Avaya

The Chorus integration with Avaya allows your team to leverage Chorus' functionality (automatic transcription, theme detection, commenting, and more!) for your team's web conferencing meetings.

Once the integration is established, Chorus will automatically record, transcribe, and categorize Avaya calls in real-time. This enables Chorus to provide conversation intelligence immediately after your team's meetings conclude.

Chorus helps performance-driven revenue teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behavior changes, and close more deals. Let Chorus’ AI guide your team to a better understanding of key conversations by highlighting key topics & themes such as next steps, pricing discussions, and objection handling.

Momentum by Chorus provides complete visibility to your overall pipeline and individual relationships across deals & accounts. Chorus will capture contacts and conversation insights from the field and automatically sync deal and Account data with your CRM & Marketing Automation.

Create playlists of “best of breed” interactions manually or let our AI-Generated smart playlists do the work for you. Use real-time notes to improve call efficiencies and hashtag important moments to curate playlist content during your live call.

Chorus’ proactive recommendations alerts managers with coaching and deal recommendations to focus their time where it matters most. Identify winning behaviors that up-level team skills, reduce new hire ramp time, and drive methodology adherence across your team.

Create custom reports and daily email alerts built from AI-based contextual trackers to stay on top of market trends, competitive intel, and product feedback. Elevate the voice of your customer by accessing key moments directly in the analytics dashboard."