ZoomInfo + Talkdesk

Talkdesk

Talkdesk for Salesforce Service Cloud Voice provides an all-in-one CRM and contact center solution that joins phone, digital channels, and CRM data seamlessly within the Service Cloud console.

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About Talkdesk

Talkdesk for Salesforce Service Cloud Voice provides an all-in-one CRM and contact center solution that joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless.

INTEGRATION Overview

Chorus integrates with Talkdesk so you can leverage Chorus's functionality (automatic transcription, theme detection, commenting, and more!) for your team's cold calls.
This sync will allow Chorus to import your team's conversations through Talkdesk. Once the integration is complete, Chorus will upload and analyze calls on an hourly basis.
To integrate Chorus with Talkdesk  you must be using Salesforce.
Features of Chorus
CAPTURE & ANALYZE SALES CALLS
Chorus helps performance-driven revenue teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behavior changes, and close more deals. Let Chorus’ AI guide your team to a better understanding of key conversations by highlighting key topics & themes such as next steps, pricing discussions, and objection handling.
DEAL INTELLIGENCE & RELATIONSHIP MANAGEMENT
Momentum by Chorus provides complete visibility to your overall pipeline and individual relationships across deals & accounts. Chorus will capture contacts and conversation insights from the field and automatically sync deal and Account data with your CRM & Marketing Automation.
COACHING & COLLABORATION
Create playlists of “best of breed” interactions manually or let our AI-Generated smart playlists do the work for you. Use real-time notes to improve call efficiencies and hashtag important moments to curate playlist content during your live call.
Chorus’ proactive recommendations alerts managers with coaching and deal recommendations to focus their time where it matters most. Identify winning behaviors that up-level team skills, reduce new hire ramp time, and drive methodology adherence across your team.
ADVANCED ANALYTICS
Create custom reports and daily email alerts built from AI-based contextual trackers to stay on top of market trends, competitive intel, and product feedback. Elevate the voice of your customer by accessing key moments directly in the analytics dashboard.