ZoomInfo + Gainsight

Gainsight

Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.

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About Gainsight

Gainsight’s innovative customer-centric technology is driving the future of growth. With Gainsight, it’s never been easier for customer success, product, and community engagement teams to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities.

INTEGRATION Overview

The integration with Gainsight allows you to automatically create activity on the Gainsight Timeline
from your Chorus online meetings and calls. This gives you a centralized view of your customer data and enables seamless collaboration and improved management of calls and meetings. 

With the Gainsight integration, you can automatically create new activity from Chorus calls and online
meetings with the following data:

  • Engagement title
  • Meeting recording link
  • External and internal attendees
  • Trackers
  • Duration
  • Embedded video player with meeting recording
  • Product Technical Documentation 42
  • Meeting summary and action items (Chorus Enterprise package only)

Before you begin: You must have a working Salesforce connection with Gainsight to implement
Gainsight.

*Chorus calls need to be matched to a CRM Account (SFDC) and the matching Gainsight
account in order for Chorus to create the Gainsight task/object. (The account the recording is
associated with must exist in both SFDC and Gainsight prior to the call being made.)

Features of Chorus
CAPTURE & ANALYZE SALES CALLS
Chorus helps performance-driven revenue teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behavior changes, and close more deals. Let Chorus’ AI guide your team to a better understanding of key conversations by highlighting key topics & themes such as next steps, pricing discussions, and objection handling.
DEAL INTELLIGENCE & RELATIONSHIP MANAGEMENT
Momentum by Chorus provides complete visibility to your overall pipeline and individual relationships across deals & accounts. Chorus will capture contacts and conversation insights from the field and automatically sync deal and Account data with your CRM & Marketing Automation.
COACHING & COLLABORATION
Create playlists of “best of breed” interactions manually or let our AI-Generated smart playlists do the work for you. Use real-time notes to improve call efficiencies and hashtag important moments to curate playlist content during your live call.
Chorus’ proactive recommendations alerts managers with coaching and deal recommendations to focus their time where it matters most. Identify winning behaviors that up-level team skills, reduce new hire ramp time, and drive methodology adherence across your team.
ADVANCED ANALYTICS

Create custom reports and daily email alerts built from AI-based contextual trackers to stay on top of market trends, competitive intel, and product feedback. Elevate the voice of your customer by accessing key moments directly in the analytics dashboard.