Leadership Overview
The Paper Store has 4 executives leading key functions including strategy, finance, operations, and human capital.
Driven by a commitment to curated gifting, The Paper Store focuses on delivering unique specialty items and fostering a positive customer experience through dedicated leadership.
Driven by a commitment to curated gifting, The Paper Store focuses on delivering unique specialty items and fostering a positive customer experience through dedicated leadership.
Leadership Roles at The Paper Store
Thomas Anderson - President & Chief Executive Officer
Thomas Anderson, the President & Chief Executive Officer at The Paper Store, directs the overall strategic vision and corporate governance. Anderson guides the company's expansion initiatives and ensures alignment with market demands in the specialty gift retail sector. This leadership role involves fostering innovation in product curation and enhancing the customer journey across all retail touchpoints. By setting ambitious growth targets, Thomas Anderson drives the company's financial performance and market positioning. The President & Chief Executive Officer oversees key departmental strategies, ensuring operational efficiency and profitability. Anderson's executive decisions shape the company's long-term trajectory and competitive advantage in the retail landscape. This executive champions a culture of excellence and continuous improvement throughout the organization.
Jeffrey Aubuchon - Chief Financial Officer
Jeffrey Aubuchon, the Chief Financial Officer at The Paper Store, manages all financial operations and fiscal planning. Aubuchon oversees budgeting, forecasting, and financial reporting, ensuring the company's fiscal health and stability. This role involves developing financial strategies to support growth and profitability within the specialty gift retail market. The Chief Financial Officer analyzes market trends and economic conditions to inform investment decisions and manage financial risks. By optimizing capital allocation, Jeffrey Aubuchon directly contributes to the company's sustained success. This executive also leads treasury functions, including cash management and banking relationships. Aubuchon's financial acumen is critical for navigating the complexities of the retail industry and maximizing shareholder value.
Craig Hewitt - Chief Operating Officer
Craig Hewitt, the Chief Operating Officer at The Paper Store, directs daily business operations and optimizes operational efficiency. Hewitt oversees supply chain management, inventory control, and retail store performance, ensuring seamless execution of business strategies. This leadership position involves implementing operational improvements to enhance customer satisfaction and drive sales growth in the specialty gift sector. The Chief Operating Officer manages cross-functional teams to achieve operational excellence and maintain high standards across all retail locations. By streamlining processes, Craig Hewitt ensures that the company's operational framework effectively supports its business objectives. Hewitt's focus on operational scalability is vital for the company's expansion and market responsiveness.
Michelle Ferero - Chief People Officer
Michelle Ferero, the Chief People Officer at The Paper Store, leads all human capital management and organizational development initiatives. Ferero designs and implements strategies for talent acquisition, employee engagement, and performance management, fostering a positive and productive work environment. This role is crucial for aligning the workforce with the company's mission of providing exceptional specialty gift retail experiences. The Chief People Officer oversees compensation and benefits programs, ensuring competitive offerings to attract and retain top talent. By cultivating a strong organizational culture, Michelle Ferero supports the company's growth and operational success. Ferero's strategic approach to human resources is fundamental to building a cohesive and motivated team.

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