The Paper Store Executive and Leadership Team

Tom Anderson, the President & Chief Executive Officer at The Paper Store, directs the overarching corporate strategy and long-term vision for the retail organization. Anderson oversees the expansion of specialty gift offerings while ensuring alignment with the core mission of providing unique consumer experiences. By coordinating with the board and senior leadership, the President & Chief Executive Officer drives sustainable growth across the North American market. This role involves evaluating market trends to maintain a competitive edge in the gift retail sector. Tom Anderson monitors key performance indicators to ensure operational excellence and financial health. Through consistent focus on brand identity and customer satisfaction, the President & Chief Executive Officer secures the company's position as a leader in the specialty retail industry. Strategic decision-making remains central to the daily responsibilities of Anderson, who prioritizes innovation and market responsiveness to achieve organizational objectives.

Jeffrey Aubuchon, the Chief Financial Officer at The Paper Store, manages the fiscal health and capital allocation strategies for the entire retail enterprise. Aubuchon oversees financial reporting, budgeting, and risk management to ensure the company maintains robust liquidity for ongoing operations. By analyzing revenue streams from specialty gift sales, the Chief Financial Officer optimizes cost structures and improves profit margins across regional markets. This leadership role requires close collaboration with executive peers to align financial planning with broader corporate goals. Jeffrey Aubuchon directs the implementation of financial systems that support scalable growth and long-term stability. Through rigorous oversight of capital expenditures and investment strategies, the Chief Financial Officer protects the company's assets. Aubuchon maintains transparency with stakeholders while driving efficiency in all fiscal processes, ensuring that the financial foundation supports the continued success of the retail brand in a competitive landscape.

Craig Hewitt, the Chief Operating Officer at The Paper Store, directs the daily logistics, supply chain management, and store operations across the retail network. Hewitt oversees the seamless distribution of specialty gift items to ensure inventory availability meets consumer demand. By streamlining operational workflows, the Chief Operating Officer enhances efficiency within the retail footprint and improves the overall customer experience. This role involves coordinating with regional managers to maintain high standards of service and operational consistency. Craig Hewitt implements strategic initiatives that optimize store performance and reduce overhead costs. Through the management of complex supply chain networks, the Chief Operating Officer ensures that the company remains agile in responding to market fluctuations. Hewitt focuses on operational excellence to drive revenue growth and maintain the company's reputation for quality. The Chief Operating Officer continuously refines internal processes to support the long-term scalability of the retail business model.

Michelle Ferero, the Chief People Officer at The Paper Store, directs the human capital strategy, talent acquisition, and organizational culture initiatives. Ferero oversees the development of training programs that empower staff to deliver exceptional service within the specialty gift retail environment. By fostering an inclusive workplace, the Chief People Officer drives employee engagement and retention across all regional operations. This leadership role involves aligning workforce capabilities with the company's strategic goals to ensure high performance at every level. Michelle Ferero manages compensation structures and performance management systems to attract top talent in the competitive retail sector. Through the implementation of professional development pathways, the Chief People Officer supports the growth of the internal team. Ferero ensures that corporate values remain central to the employee experience, ultimately strengthening the brand's market presence. The Chief People Officer continuously evaluates organizational needs to build a resilient and motivated workforce.