Teleperformance Executive and Leadership Team

Tulay Dogrular, the Chief Executive Officer (Turkey) at Teleperformance, spearheads the strategic direction and operational management for the Turkish market. This executive role involves driving business growth, expanding service portfolios, and ensuring the delivery of high-quality customer experience management solutions within Turkey. Dogrular oversees the integration of innovative technologies and omnichannel strategies to enhance customer interactions and support local and international clients operating in the region. By fostering strong client partnerships and optimizing operational performance, Tulay Dogrular solidifies Teleperformance's market position in Turkey. The focus remains on achieving operational excellence and regulatory compliance, contributing to the company's overall global success.

Juan Hincapie, the Chief Executive Officer, Specialized Services at Teleperformance, leads the strategic development and operational execution of specialized service offerings. This executive function involves identifying market opportunities, expanding service portfolios, and ensuring the delivery of high-value solutions beyond traditional contact center operations. Hincapie oversees the integration of advanced technologies and innovative approaches to address complex client needs across various sectors. By fostering strategic partnerships and driving service innovation, Juan Hincapie directly contributes to Teleperformance's diversification and growth in specialized business process outsourcing. The CEO's leadership is pivotal in positioning Teleperformance as a comprehensive solutions provider.

Emre Gul, the Chief Financial Officer at Teleperformance, manages the company's global financial strategy, planning, and reporting. This executive function involves overseeing all fiscal operations, including budgeting, forecasting, and investment management, to ensure financial stability and drive profitable growth across Teleperformance's diverse business units. Gul is responsible for optimizing financial performance and resource allocation, supporting the company's extensive network of contact centers and its expansion into new markets. By maintaining rigorous financial controls and compliance, Emre Gul ensures the integrity of financial operations and supports strategic decision-making. The CFO's leadership is pivotal in navigating complex financial landscapes and maximizing shareholder value through disciplined financial management.

Sabrina Brenta, the Chief Financial Officer, El Salvador & Guatemala (Mexico) at Teleperformance, manages financial operations and strategic planning for the specified regions. This executive role involves overseeing budgeting, financial reporting, and fiscal management to ensure profitability and compliance within El Salvador, Guatemala, and supporting Mexico's financial objectives. Brenta focuses on optimizing financial performance and resource allocation to support the company's business process outsourcing solutions in these key nearshore locations. By maintaining rigorous financial controls and driving fiscal discipline, Sabrina Brenta directly contributes to Teleperformance's financial health and operational efficiency in the region. The CFO's leadership ensures sound financial stewardship and supports strategic growth initiatives.

Tanya Famador, the Chief Operating Officer at Teleperformance, directs global operational strategies and execution across its extensive network of contact centers and delivery sites. This leadership position involves optimizing service delivery, ensuring operational excellence, and driving efficiency in business process outsourcing solutions worldwide. Famador oversees the implementation of advanced technologies and omnichannel capabilities to enhance customer interactions and support diverse client needs across multiple industries. By focusing on scalable operations and consistent service quality, Tanya Famador directly contributes to Teleperformance's ability to meet and exceed client expectations. The COO's role is fundamental to maintaining the company's global operational integrity and supporting its strategic growth objectives.

Alonso Fernandez, the Chief Operating Officer, Nearshore (Mexico) at Teleperformance, leads operational strategies and execution for the nearshore region, with a primary focus on Mexico. This role involves optimizing service delivery, enhancing operational efficiency, and ensuring the consistent delivery of high-quality customer experience management solutions across the nearshore operations. Fernandez oversees the implementation of advanced digital technologies and omnichannel capabilities to support a diverse range of clients and industries. By driving operational excellence and fostering strong client relationships, Alonso Fernandez directly impacts Teleperformance's nearshore business growth and market presence. The COO's leadership ensures robust operational frameworks and compliance within the nearshore territories.

Ghassen Ben, the Deputy Chief Operating Officer at Teleperformance, supports the global operational strategies and execution across the company's extensive network. This executive function involves assisting in the optimization of service delivery, ensuring operational excellence, and driving efficiency in business process outsourcing solutions worldwide. Ben collaborates on the implementation of advanced technologies and omnichannel capabilities to enhance customer interactions and support diverse client needs. By focusing on scalable operations and consistent service quality, Ghassen Ben directly contributes to Teleperformance's ability to meet and exceed client expectations. The Deputy COO's role is fundamental to maintaining the company's global operational integrity and supporting its strategic growth objectives.

Vyacheslav Vlasov, the Chief Information Officer at Teleperformance, architects the company's global technology infrastructure and digital transformation strategies. This critical role involves overseeing the development and implementation of advanced IT solutions, including artificial intelligence and omnichannel platforms, to support seamless customer interactions worldwide. Vlasov ensures robust data security measures and regulatory compliance across all technological operations, safeguarding client information and maintaining operational integrity. By driving innovation in IT, Vyacheslav Vlasov enhances Teleperformance's capacity to deliver superior customer engagement solutions. The CIO's leadership ensures that technology serves as a core enabler of operational excellence and business growth, supporting the company's extensive network of contact centers and delivery sites.

Vinod Mehta, the Chief Human Resources Officer at Teleperformance, directs global human capital strategies and talent management initiatives. This leadership role involves overseeing workforce planning, recruitment, employee development, and fostering a positive organizational culture across Teleperformance's vast international operations. Mehta ensures that HR policies align with business objectives, supporting employee engagement and retention to drive operational excellence. By championing talent development and promoting diversity and inclusion, Vinod Mehta strengthens the company's human capital, a critical asset for delivering superior customer engagement solutions. The CHRO's strategic guidance is essential for building and maintaining a high-performing global workforce.

Miranda Collard, the Chief Executive Office (America) at Teleperformance, directs all strategic initiatives and operational oversight for the Americas region. This leadership role involves driving market penetration and expanding service offerings across North and South America, aligning with the company's global objectives for customer experience management. Collard oversees the integration of advanced digital technologies and omnichannel solutions to enhance customer interactions within the region. By ensuring operational efficiency and fostering strong client relationships, Miranda Collard directly impacts Teleperformance's growth trajectory in the Americas. The focus remains on optimizing service delivery and maintaining high standards of quality and compliance across all American operations, securing sustained business development.