Teleperformance Executive and Leadership Team

Emre Gul, the Chief Financial Officer at Teleperformance, directs the company's financial strategy, fiscal planning, and resource allocation across its global operations. This executive role is fundamental to ensuring the financial health and sustainable growth of Teleperformance's outsourced customer experience management services. Gul oversees financial reporting, budgeting, forecasting, and risk management, providing critical insights to support strategic decision-making. The executive's responsibilities include managing capital investments, optimizing financial performance, and ensuring compliance with international financial regulations. By maintaining rigorous financial discipline and exploring new avenues for revenue generation, Emre Gul strengthens Teleperformance's position as a trusted partner for businesses worldwide. This leadership ensures the company's ability to invest in innovation and expand its service offerings.

Andrés Polanía, the Chief Financial Officer, Teleperformance (Brazil) at Teleperformance, manages the financial operations and strategic fiscal planning for the company's significant presence in Brazil. This executive role is integral to ensuring the financial stability and profitability of Teleperformance's operations within this key South American market. Polanía oversees budgeting, financial reporting, and resource allocation, providing critical financial oversight to support business objectives. The executive's responsibilities include managing financial risks, optimizing revenue streams, and ensuring compliance with local and international financial regulations specific to Brazil. By driving financial discipline and strategic investment, Andrés Polanía contributes to Teleperformance's overall growth and its ability to deliver exceptional customer engagement solutions effectively within the Brazilian market.

Mv Prasanth, the Chief Operating Officer at Teleperformance, orchestrates the company's global operational framework, ensuring seamless delivery of outsourced customer experience management and contact center services. This critical role involves optimizing workflows, enhancing service quality, and driving efficiency across Teleperformance's vast network of delivery sites worldwide. Prasanth focuses on implementing best practices in customer care, technical support, and back-office operations, directly impacting client satisfaction and retention. The executive's purview extends to managing large-scale operational teams, fostering a culture of continuous improvement, and ensuring adherence to stringent data security and compliance standards. By leveraging advanced digital technologies and omnichannel strategies, Mv Prasanth ensures Teleperformance remains at the forefront of operational excellence, supporting diverse industries from telecommunications to e-commerce and healthcare.

Martha Guzman, the Chief Operating Officer Panamerican Market at Teleperformance, directs operational strategies and execution across the diverse markets of North and South America. This executive role is critical for ensuring the delivery of high-quality outsourced customer experience management and contact center services throughout the region. Guzman oversees a broad spectrum of operations, including customer care, technical support, and sales functions, optimizing efficiency and service standards. The executive's responsibilities involve managing extensive operational teams, implementing Teleperformance's global best practices, and driving continuous improvement initiatives tailored to the unique demands of the Panamerican market. By focusing on operational excellence and leveraging advanced digital technologies, Martha Guzman strengthens Teleperformance's client partnerships and its capacity for sustained growth in the Americas.

Vyacheslav Vlasov, the Chief Information Officer at Teleperformance, architects the company's global technology strategy and information security infrastructure. This leadership position is pivotal in driving digital transformation and ensuring the robust performance of Teleperformance's extensive contact center operations. Vlasov oversees the development and implementation of advanced technological solutions, including AI-powered tools and omnichannel platforms, that enhance customer interactions across voice, chat, and email. The executive's responsibilities encompass managing IT operations, safeguarding sensitive client data, and ensuring regulatory compliance across all digital touchpoints. By fostering innovation in technology, Vyacheslav Vlasov supports the company's mission to deliver superior customer engagement solutions and maintain operational excellence. This role is crucial for enabling seamless communication channels and driving business growth through technological advancement.

Maha Fahmy, the Chief Human Resources Officer at Teleperformance, leads the global human capital strategy, focusing on talent acquisition, development, and employee engagement across the organization. This executive role is central to fostering a high-performance culture and ensuring Teleperformance attracts and retains top talent worldwide. Fahmy oversees the implementation of HR policies and programs designed to support employee growth, well-being, and career advancement within the contact center and business process outsourcing sectors. The executive's responsibilities include developing comprehensive training initiatives, managing compensation and benefits, and championing diversity and inclusion across Teleperformance's extensive workforce. By prioritizing employee development and creating a supportive work environment, Maha Fahmy reinforces the company's commitment to operational excellence and its ability to deliver superior customer engagement solutions.

Odeta Melo, the Chief Human Resources Officer at Teleperformance, drives strategic initiatives focused on talent management and organizational development across key global markets. This executive role is dedicated to cultivating a robust workforce capable of delivering exceptional customer experiences and supporting Teleperformance's expansive service portfolio. Melo oversees the design and execution of programs aimed at enhancing employee engagement, promoting professional growth, and ensuring a positive workplace culture. The executive's responsibilities include aligning HR strategies with business objectives, managing global HR operations, and championing initiatives that foster diversity, equity, and inclusion. By focusing on talent optimization and employee empowerment, Odeta Melo contributes significantly to Teleperformance's operational excellence and its capacity to serve a diverse international client base effectively.

João Teodoro, the Chief Information Officer, Technology & Vice President, Project & Information Security at Teleperformance, spearheads the company's technological infrastructure and cybersecurity initiatives. This dual-focused leadership role ensures the integrity, security, and advanced functionality of Teleperformance's global IT systems, which underpin its comprehensive customer experience management services. Teodoro oversees the strategic deployment of cutting-edge technologies, including AI and omnichannel solutions, to enhance service delivery and protect sensitive client and customer data. The executive's responsibilities encompass managing large-scale technology projects, implementing robust information security protocols, and ensuring compliance with global data protection regulations. By driving innovation in technology and fortifying security measures, João Teodoro plays a vital role in maintaining Teleperformance's reputation for operational excellence and reliability.

Juan Granados, the Chief Operations Officer at Teleperformance, drives the strategic direction and operational execution of the company's global contact center services and business process outsourcing solutions. This executive role is central to maintaining Teleperformance's commitment to operational excellence and superior customer experience management across its worldwide network. Granados oversees the implementation of advanced technologies, including AI and omnichannel platforms, to enhance service delivery and efficiency. The executive's responsibilities encompass managing large-scale operational teams, optimizing workflows for customer care, technical support, and back-office functions, and ensuring adherence to stringent quality and compliance standards. By focusing on innovation and efficiency, Juan Granados strengthens Teleperformance's ability to serve a diverse international client base and drive business growth through superior customer engagement.

Miranda Collard, the Chief Executive Office (America) at Teleperformance, directs the company's strategic vision and operational execution across the Americas region. This leadership role involves overseeing all business functions, ensuring alignment with global objectives, and driving growth initiatives within diverse markets. Collard focuses on optimizing customer experience management and contact center services, leveraging Teleperformance's extensive network and digital technologies. The executive's responsibilities include enhancing client relationships, expanding service offerings in areas like technical support and sales, and ensuring operational efficiency across numerous delivery sites. By championing innovation and employee development, Miranda Collard strengthens Teleperformance's market position and commitment to delivering superior customer engagement solutions throughout North and South America. This executive's oversight ensures seamless integration of advanced AI and omnichannel capabilities to meet evolving client needs.