Teleperformance Executive and Leadership Team

Juliet Matilda, the Chief Executive Officer at Teleperformance, directs the overarching global strategy and operational framework for the company's extensive customer experience management services. Matilda's leadership ensures Teleperformance maintains its position as a global leader in outsourced contact center solutions, driving innovation across all service lines including customer care, technical support, and sales. This executive role involves aligning departmental objectives with the company's mission to deliver seamless customer interactions and foster business growth for international clients. Matilda oversees the integration of advanced digital technologies and artificial intelligence to enhance service delivery and operational efficiency. The Chief Executive Officer's responsibilities extend to cultivating a culture of employee development and operational excellence, ensuring Teleperformance consistently meets and exceeds client expectations across diverse industries. Juliet Matilda's strategic vision guides the company's expansion and commitment to data security and regulatory compliance, solidifying its role as a key partner for brands worldwide.

Xi Ph, the Chief Financial Officer at Teleperformance, directs the company's global financial strategy, planning, and management. Ph's leadership ensures the financial health and stability of Teleperformance's extensive operations, supporting its role as a global leader in outsourced customer experience management. This executive role involves overseeing all financial aspects, including budgeting, forecasting, financial reporting, and capital allocation across numerous countries and continents. Xi Ph is responsible for managing financial risks, optimizing financial performance, and ensuring compliance with international financial regulations. The Chief Financial Officer's strategic insights guide investment decisions, support business growth initiatives, and maintain strong relationships with investors and financial institutions. Ph's meticulous financial oversight is critical for Teleperformance's sustained success and its ability to provide comprehensive business process outsourcing solutions worldwide.

Sanasar Davudyan, the Chief Financial Officer, Country at Teleperformance, manages the financial operations and strategic planning for a specific country within the Teleperformance global network. Davudyan's role is crucial for ensuring the financial health and compliance of local operations, supporting the company's overall business objectives. This executive position involves overseeing budgeting, financial reporting, and fiscal management at a country level, aligning with global financial strategies. Sanasar Davudyan is responsible for optimizing financial performance, managing local financial risks, and ensuring adherence to national and international financial regulations. The Chief Financial Officer, Country's focus is on contributing to the company's profitability and sustainable growth within their designated market. Davudyan's expertise is essential for maintaining Teleperformance's strong financial foundation and its ability to deliver exceptional customer engagement solutions.

Amit Luthra, the Chief Operating Officer at Teleperformance, directs the operational execution and efficiency across the company's global contact center operations. Luthra's leadership focuses on optimizing service delivery for customer care, technical support, sales, and back-office functions, ensuring high standards of performance and client satisfaction. This executive role involves managing the day-to-day operations of numerous delivery sites, implementing best practices, and driving continuous improvement initiatives to enhance operational excellence. Amit Luthra oversees the integration of advanced technologies and omnichannel capabilities to streamline customer interactions and improve agent productivity. The Chief Operating Officer's responsibilities include ensuring adherence to data security protocols and regulatory compliance across all operational units. Luthra's strategic oversight is vital for maintaining Teleperformance's reputation for reliability and superior customer engagement solutions, supporting business growth for international clients.

Martha Guzman Arango, the Chief Operating Officer Pan American Market at Teleperformance, leads operational strategies and execution specifically within the Pan American region. Arango's focus is on enhancing customer experience management and business process outsourcing services across North, Central, and South America. This executive role involves optimizing the performance of contact centers and delivery sites throughout the Americas, ensuring seamless service delivery and high levels of client satisfaction. Martha Guzman Arango oversees the implementation of operational best practices and technological advancements tailored to the unique market dynamics of the Pan American region. The Chief Operating Officer Pan American Market's responsibilities include driving efficiency, fostering employee development, and ensuring adherence to global standards for operational excellence and regulatory compliance. Arango's regional leadership is key to Teleperformance's strategic growth and market penetration in the Americas.

Karim Tolba, the Chief Technology Officer at Teleperformance, architects and directs the company's global technology strategy, focusing on innovation and the deployment of advanced digital solutions. Tolba's leadership ensures Teleperformance leverages cutting-edge technologies, including artificial intelligence and omnichannel platforms, to enhance customer experience management and operational efficiency. This executive role involves overseeing the development and integration of technology infrastructure across all delivery sites worldwide, supporting a diverse range of services from customer care to technical support and sales. Karim Tolba's responsibilities include driving the adoption of new technological advancements that improve service delivery, data security, and regulatory compliance. The Chief Technology Officer's strategic vision guides Teleperformance's digital transformation efforts, ensuring the company remains at the forefront of the industry. Tolba's work is critical to providing clients with seamless customer interactions and superior engagement solutions, solidifying Teleperformance's competitive advantage.

Vyacheslav Vlasov, the Chief Information Officer at Teleperformance, oversees the company's global information systems and IT infrastructure, ensuring robust and secure operations. Vlasov's leadership is critical for managing the complex technological backbone that supports Teleperformance's extensive network of contact centers and delivery sites worldwide. This executive role involves ensuring the reliability, scalability, and security of all IT systems, which are essential for delivering outsourced customer experience management and business process outsourcing solutions. Vyacheslav Vlasov's responsibilities include implementing IT strategies that align with the company's objectives for operational excellence and innovation, particularly in areas like data security and regulatory compliance. The Chief Information Officer's focus is on maintaining seamless IT operations that enable efficient customer interactions across voice, chat, email, and social media platforms. Vlasov's management of information systems is fundamental to Teleperformance's ability to serve a diverse international client base effectively.

Rohan Cardoza, the Senior Vice President-Chief Of Staff. Head of Transition. Workstream Automation at Teleperformance, drives strategic initiatives and operational improvements across the organization. Cardoza's leadership focuses on overseeing critical transition projects and spearheading workstream automation efforts to enhance efficiency and service delivery. This executive role involves collaborating closely with various departments to ensure seamless project execution and the successful integration of automated processes. Rohan Cardoza's responsibilities include managing key workstreams, optimizing operational workflows, and supporting the Chief Executive Officer in strategic planning and execution. The Senior Vice President-Chief Of Staff's contribution is vital to Teleperformance's commitment to innovation and operational excellence, ensuring the company remains agile and competitive in the global market. Cardoza plays a pivotal part in streamlining operations and driving business growth through advanced automation solutions.

Miranda Collard, the Chief Executive Office (America) at Teleperformance, spearheads the strategic direction and operational execution for the company's extensive operations across the Americas region. Collard's leadership focuses on driving growth and enhancing customer experience management services within this critical market, encompassing customer care, technical support, and sales functions. This executive role involves optimizing the performance of numerous contact centers and delivery sites, ensuring seamless service delivery to a diverse portfolio of international clients. Miranda Collard oversees the implementation of advanced digital technologies and omnichannel capabilities to foster superior customer engagement. The Chief Executive Office (America)'s responsibilities include fostering strong client relationships, ensuring operational excellence, and championing employee development initiatives throughout the region. By focusing on market-specific strategies and leveraging multilingual capabilities, Collard ensures Teleperformance remains a strategic partner for brands seeking to improve customer satisfaction and achieve business objectives in North and South America.

Victória Gabriela, the Expert Em Interação - WhatsApp at Teleperformance, specializes in optimizing customer interactions specifically through the WhatsApp platform. Gabriela's expertise is crucial for enhancing Teleperformance's omnichannel capabilities, ensuring seamless and effective communication for clients across various industries. This role involves developing and implementing advanced strategies for customer care, technical support, and sales conducted via WhatsApp, leveraging the platform's unique features to drive engagement and satisfaction. Victória Gabriela's focus is on creating personalized and efficient customer journeys, utilizing AI-driven tools and best practices for this specific communication channel. The Expert Em Interação - WhatsApp's responsibilities include training teams on WhatsApp best practices, monitoring interaction quality, and providing insights to clients on how to best utilize this channel for business growth. Gabriela's contribution is vital to Teleperformance's commitment to innovation and delivering superior customer engagement solutions.