Teleperformance Executive and Leadership Team

Siva Pothi, the Chief Executive Officer, TP Infinity USA at Teleperformance, directs the strategic integration of digital transformation services across the North American market. By leveraging advanced AI and automation tools, the Chief Executive Officer, TP Infinity USA architects scalable solutions that enhance customer engagement for major enterprise clients. This leadership role involves close collaboration with global technology teams to ensure that digital offerings remain at the forefront of industry standards. Siva Pothi focuses on driving operational efficiency and revenue growth through the deployment of next-generation contact center technologies. By aligning technical capabilities with specific client needs in the telecom and finance sectors, the executive ensures that the company maintains a competitive edge. Ultimately, Pothi secures long-term value for partners by modernizing service delivery models and fostering innovation within the broader organizational framework.

Tulay Dogrular, the Chief Executive Officer (Turkey) at Teleperformance, directs all business activities and market expansion efforts within the Turkish region. Overseeing local operations, the Chief Executive Officer (Turkey) ensures that customer care and technical support services align with the specific needs of the regional client base. This leadership role involves fostering strong relationships with local partners and driving growth in the e-commerce and finance sectors. Tulay Dogrular manages a diverse workforce, ensuring that service delivery remains consistent with global quality standards. By implementing localized strategies, the executive enhances the company's footprint and competitive standing in the region. Through effective management of regional resources, Dogrular supports the broader organizational mission of delivering superior customer engagement. Ultimately, the executive ensures that the Turkish operations contribute significantly to the overall success and efficiency of the global enterprise.

Mounir Hijazi, the Chief Executive Officer - GCC at Teleperformance, directs the strategic growth and operational management of services across the Gulf Cooperation Council region. Overseeing regional market penetration, the Chief Executive Officer - GCC ensures that customer experience solutions meet the unique demands of clients in the telecom and healthcare industries. This leadership role involves navigating complex regulatory environments and driving digital transformation initiatives tailored to the local market. Mounir Hijazi manages cross-functional teams to deliver high-quality back-office and sales support services. By aligning regional objectives with global corporate goals, the executive fosters sustainable growth and operational excellence. Through the development of local talent and the deployment of advanced digital tools, Hijazi strengthens the company's presence in the region. Ultimately, the executive ensures that the GCC operations remain a vital component of the global service network.

Andrew Rangel, the Chief Executive Officer, Multilingual Hubs (APAC) at Teleperformance, directs the operations of specialized service centers that provide multilingual support across the Asia-Pacific region. Overseeing the delivery of complex customer experience solutions, the Chief Executive Officer, Multilingual Hubs (APAC) ensures that language capabilities meet the diverse requirements of global clients. This leadership role involves managing large-scale teams and optimizing service workflows to handle high-volume interactions. Andrew Rangel drives the integration of digital tools to enhance the efficiency of multilingual support services. By coordinating with regional stakeholders, the executive maintains high service quality and operational consistency. Through the strategic expansion of hub capabilities, Rangel supports the company's goal of providing seamless, globalized customer engagement. Ultimately, the executive ensures that the APAC hubs remain central to the company's ability to serve international markets effectively.

Emre Gul, the Chief Financial Officer at Teleperformance, manages the financial health and fiscal strategy of the organization on a global scale. Overseeing capital allocation and budgetary planning, the Chief Financial Officer ensures that investments in AI and digital infrastructure yield sustainable returns. This leadership role involves providing financial oversight for major client contracts and monitoring revenue streams across various industries. Emre Gul drives cost-efficiency programs that strengthen the company's market position and support long-term profitability. By collaborating with the executive board, the executive aligns financial goals with strategic expansion plans in international markets. Through rigorous financial analysis and risk management, Gul secures the stability required for continuous innovation. Ultimately, the Chief Financial Officer maintains the fiscal discipline necessary to support the company's ongoing commitment to excellence in customer experience services.

Luis Huerta, the Chief Financial Officer, Csc at Teleperformance, manages the financial operations and reporting for the Customer Service Center division. Overseeing revenue recognition and cost management, the Chief Financial Officer, Csc ensures that operational budgets are utilized effectively to support service delivery goals. This leadership role involves conducting detailed financial audits and providing insights that drive strategic decision-making for the division. Luis Huerta directs the implementation of financial controls that enhance transparency and accountability across the center's activities. By collaborating with operational leads, the executive aligns financial performance with client service targets. Through rigorous analysis of operational costs, Huerta supports the company's mission to provide efficient and scalable customer care solutions. Ultimately, the executive maintains the financial integrity of the division, ensuring that resources are optimized to support the broader growth and profitability objectives of the organization.

Kartal Tiknaz, the Chief Operating Officer at Teleperformance, directs the execution of outsourced customer care and contact center services across diverse global markets. Overseeing large-scale operational workflows, the Chief Operating Officer ensures that service delivery meets rigorous quality benchmarks for clients in the retail and tech sectors. This leadership role involves optimizing workforce management and streamlining back-office processes to maximize productivity. Kartal Tiknaz drives initiatives that enhance agent performance through continuous training and the integration of digital tools. By monitoring key performance indicators across regional hubs, the executive maintains operational excellence and consistent service standards. Through the strategic allocation of resources, Tiknaz supports the company's mission to provide seamless customer engagement, ultimately ensuring that operational output aligns with the broader growth objectives of the organization.

Vyacheslav Vlasov, the Chief Information Officer at Teleperformance, manages the global technology infrastructure and cybersecurity protocols essential for secure customer experience operations. Overseeing the deployment of robust digital platforms, the Chief Information Officer ensures that all back-office solutions remain resilient against evolving cyber threats. This leadership role involves architecting secure data environments that support omnichannel capabilities for clients in healthcare and e-commerce. Vyacheslav Vlasov drives the adoption of cloud-based systems to improve internal efficiency and data accessibility across international regions. By coordinating with regional IT leads, the executive maintains high standards of technical support and system reliability. Through the implementation of cutting-edge software, Vlasov directly impacts the company's ability to scale operations rapidly while protecting sensitive client information in a complex, interconnected global landscape.

Odeta Melo, the Chief Human Resources Officer at Teleperformance, directs the global talent acquisition and employee development strategies essential for maintaining a high-performing workforce. Overseeing organizational culture and engagement initiatives, the Chief Human Resources Officer ensures that the company attracts and retains top-tier talent across all international regions. This leadership role involves designing comprehensive training programs that equip employees with the skills needed to deliver exceptional customer care. Odeta Melo drives policies that promote diversity, equity, and inclusion, fostering a collaborative environment that supports the company's mission. By aligning human capital strategies with business objectives, the executive ensures that the workforce remains agile and capable of meeting evolving client needs. Through the implementation of modern HR technologies, Melo optimizes talent management processes, ultimately securing the human resources necessary for the company's continued growth and operational success.

Vinod Mehta, the Chief Human Resources Officer at Teleperformance, directs the strategic workforce planning and employee relations initiatives for the organization. Overseeing the development of performance management systems, the Chief Human Resources Officer ensures that the workforce remains aligned with the company's commitment to excellence in customer engagement. This leadership role involves managing large-scale recruitment efforts and fostering a culture of continuous learning and professional growth. Vinod Mehta drives initiatives that improve employee retention and satisfaction, which are critical for maintaining high-quality service delivery. By analyzing workforce data, the executive identifies trends and implements solutions that enhance organizational productivity. Through the coordination of global HR policies, Mehta ensures that the company maintains a consistent and supportive environment for all employees. Ultimately, the executive secures the human capital necessary to drive the company's mission and support its long-term strategic goals.