Teleperformance Executive and Leadership Team

Juliet Matilda, the Chief Executive Officer at Teleperformance, directs the overarching global strategy and operational framework for the company's extensive customer experience management services. This leadership position involves setting the strategic vision for Teleperformance's business process outsourcing solutions, ensuring alignment across all functional areas and geographic regions. Matilda oversees the integration of advanced digital technologies and artificial intelligence to enhance customer interactions across voice, chat, email, and social media platforms. The Chief Executive Officer's responsibilities include driving innovation in service delivery, fostering a culture of operational excellence, and maintaining Teleperformance's commitment to employee development and data security. Juliet Matilda's strategic guidance ensures the company remains a premier partner for brands seeking to elevate customer satisfaction and achieve sustainable business growth through superior customer engagement.

Federico Montilla, the Chief Executive Officer, Latin America Cone (South) at Teleperformance, leads the strategic development and operational management for the company's business in the southern region of Latin America. This executive position involves overseeing a significant portfolio of contact centers and delivery sites, ensuring the delivery of high-quality customer experience management and business process outsourcing solutions. Montilla drives Teleperformance's market expansion and client acquisition efforts within this key geographic area, focusing on telecommunications, financial services, and e-commerce sectors. The Chief Executive Officer, Latin America Cone (South) champions the integration of advanced technologies and omnichannel capabilities to enhance customer interactions and operational efficiency. Federico Montilla's leadership ensures Teleperformance strengthens its position as a strategic partner for brands seeking superior customer engagement solutions across South America.

Juan Hincapie, the Chief Executive Officer, Specialized Services at Teleperformance, directs the strategic growth and operational delivery of the company's specialized business process outsourcing solutions. This role focuses on developing and implementing innovative services beyond traditional contact center functions, including advanced technical support, complex debt collection, and tailored back-office operations. Hincapie oversees the integration of cutting-edge digital technologies and AI-driven solutions to meet the unique demands of clients across technology, healthcare, and retail sectors. The Chief Executive Officer, Specialized Services is responsible for identifying new market opportunities and enhancing Teleperformance's value proposition by offering sophisticated, high-impact engagement solutions. Juan Hincapie's leadership ensures Teleperformance remains at the forefront of specialized customer experience management, driving significant business outcomes for its global clientele.

Tracey Poole, the Chief Executive Officer, Canada at Teleperformance, directs the strategic growth and operational management of the company's business within the Canadian market. This leadership role involves overseeing Teleperformance's extensive network of contact centers and delivery sites, ensuring the provision of comprehensive customer experience management and business process outsourcing solutions. Poole drives the expansion of services for Canadian clients across various industries, including telecommunications, financial services, and technology. The Chief Executive Officer, Canada champions the adoption of advanced digital technologies and omnichannel capabilities to deliver superior customer engagement and operational efficiency. Tracey Poole's strategic oversight ensures Teleperformance strengthens its market presence and client partnerships throughout Canada, reinforcing its commitment to service excellence.

Gustavo Mir, the Chief Executive Officer, TP NCA (Mexico, El Salvador & Guatemala) at Teleperformance, spearheads the strategic direction and operational execution for the company's significant presence in Mexico, El Salvador, and Guatemala. This executive position involves managing a robust network of contact centers and delivery sites, ensuring the delivery of exceptional customer care, technical support, and back-office services. Mir drives Teleperformance's business process outsourcing solutions within these key Central American markets, focusing on enhancing client satisfaction and operational efficiency. The Chief Executive Officer, TP NCA (Mexico, El Salvador & Guatemala) oversees the integration of advanced digital technologies and omnichannel capabilities to foster seamless customer interactions. Gustavo Mir's leadership ensures Teleperformance solidifies its position as a strategic partner for brands seeking superior customer engagement solutions across Mexico and its neighboring regions.

Paola Álvarez Galán, the Chief Financial Officer at Teleperformance, manages the company's global financial strategy, fiscal planning, and resource allocation. This executive function involves overseeing all financial operations, including accounting, budgeting, forecasting, and investor relations, ensuring robust financial health and sustainable growth. Álvarez Galán directs the financial integration of Teleperformance's extensive business process outsourcing solutions across multiple industries and sectors worldwide. The Chief Financial Officer plays a pivotal role in evaluating investment opportunities, managing financial risks, and ensuring compliance with international financial regulations and reporting standards. Paola Álvarez Galán's expertise is crucial in supporting the company's strategic initiatives, optimizing operational efficiency, and maintaining strong financial performance across Teleperformance's global network of contact centers and delivery sites.

Kartal Tiknaz, the Chief Operating Officer at Teleperformance, directs the operational execution and efficiency across the company's global contact center services and business process outsourcing solutions. This leadership role involves optimizing the performance of Teleperformance's extensive network of delivery sites, ensuring the seamless delivery of customer care, technical support, and back-office services. Tiknaz oversees the implementation of advanced digital technologies and omnichannel strategies to enhance customer interactions across various communication platforms. The Chief Operating Officer focuses on driving operational excellence, improving service quality, and managing the complex logistical demands of serving a diverse international client base. Kartal Tiknaz's strategic oversight ensures Teleperformance maintains its competitive edge by maximizing efficiency and delivering superior customer engagement solutions worldwide.

Maria Del Pilar Forero Jara, the Chief Operating Officer Nearshore at Teleperformance, manages and optimizes the operational performance of the company's extensive contact center and business process outsourcing operations across Nearshore regions. This executive function involves overseeing a significant network of delivery sites, ensuring the consistent delivery of high-quality customer care, technical support, and back-office services. Forero Jara drives the implementation of Teleperformance's digital transformation initiatives and omnichannel strategies to enhance customer interactions and operational efficiency within the Nearshore markets. The Chief Operating Officer Nearshore focuses on improving service quality, managing workforce productivity, and ensuring compliance with global standards. Maria Del Pilar Forero Jara's leadership is instrumental in strengthening Teleperformance's service delivery capabilities and client satisfaction across its Nearshore operational footprint.

Rohan Cardoza, the Senior Vice President-Chief Of Staff. Head of Transition. Workstream Automation at Teleperformance, orchestrates critical strategic initiatives and operational transitions across the global organization. This multifaceted role involves leading the seamless integration of new clients and services, ensuring operational readiness and efficiency from inception. Cardoza drives the implementation of workstream automation technologies, leveraging AI and advanced digital tools to streamline processes and enhance productivity within Teleperformance's extensive contact center operations. The Senior Vice President-Chief Of Staff. Head of Transition. Workstream Automation plays a key part in aligning departmental objectives with the company's overarching strategy, ensuring smooth execution of complex projects. Rohan Cardoza's expertise is vital in optimizing operational workflows and supporting Teleperformance's commitment to innovation and service excellence.

Miranda Collard, the Chief Executive Office (America) at Teleperformance, spearheads the strategic direction and operational execution for the company's extensive operations across the Americas region. This critical role involves overseeing a vast network of contact centers and delivery sites, ensuring seamless customer care, technical support, and sales services for a diverse international client base. Collard drives the implementation of Teleperformance's business process outsourcing solutions, focusing on enhancing customer satisfaction and optimizing operational efficiency within the North and South American markets. The Chief Executive Office (America) champions the adoption of advanced digital technologies and omnichannel capabilities to deliver superior customer engagement across all communication platforms. Miranda Collard's leadership ensures Teleperformance's continued market leadership and growth by fostering strong client relationships and maintaining a high standard of service delivery throughout the Americas.