ibex Executive and Leadership Team

Taylor Greenwald, the Chief Financial Officer at ibex, manages the fiscal health and long-term economic strategy of the organization. The Chief Financial Officer oversees capital allocation, financial reporting, and budgetary planning to support the expansion of call center and software service capabilities. By analyzing market trends and operational costs, Greenwald ensures that financial resources align with the broader corporate mission of delivering high-value customer engagement. This role requires close coordination with the Board to maintain transparency and drive sustainable revenue growth across diverse global markets. Taylor Greenwald implements rigorous financial controls and risk management frameworks to protect the company's assets while funding critical infrastructure investments. Through strategic oversight of fiscal performance, the Chief Financial Officer enables the business to scale effectively in a competitive landscape. Greenwald maintains a focus on profitability and shareholder value, ensuring that every financial decision supports the long-term stability and operational excellence of the enterprise.

David Afdahl, the Chief Operating Officer at ibex, directs the daily execution of call center services and client-facing operations. The Chief Operating Officer manages the delivery of customer relationship management solutions, ensuring that service quality meets stringent international standards. By optimizing workforce management and operational workflows, Afdahl drives efficiency across all service centers to maximize client satisfaction. This leadership role involves coordinating with regional managers to standardize processes and improve performance metrics in diverse geographic markets. David Afdahl monitors operational output to ensure alignment with the company's commitment to excellence in business services. Through the refinement of service delivery models, the Chief Operating Officer supports the company's ability to handle complex, high-volume client needs. Afdahl focuses on continuous improvement and operational agility, ensuring that the organization remains responsive to changing market conditions while maintaining consistent service levels across the entire global footprint.

Michael Ringman, the Chief Technology Officer at ibex, directs the entire technological infrastructure supporting global call center operations and software development. The Chief Technology Officer architects scalable cloud solutions and robust database maintenance systems to ensure seamless customer relationship management for international clients. By integrating advanced digital marketing tools into the core service platform, Ringman enhances operational efficiency across all regional hubs. This leadership role involves constant collaboration with the executive team to align technical roadmaps with evolving market demands. Michael Ringman prioritizes cybersecurity and data integrity, safeguarding sensitive information while driving innovation in automated service delivery. Through the implementation of cutting-edge software, the Chief Technology Officer maintains a competitive edge in the business services sector. Ringman consistently optimizes technical workflows to support rapid growth and high-volume client interactions, ensuring that the technological backbone remains resilient and responsive to complex business requirements.

Ashar Khaliq, the Global Financial Chief of Staff at ibex, coordinates cross-functional financial initiatives and strategic planning across the international organization. The Global Financial Chief of Staff facilitates communication between the finance department and other executive leaders to ensure cohesive execution of corporate objectives. By streamlining internal processes and managing high-priority projects, Khaliq enhances the efficiency of financial operations and reporting. This role involves analyzing complex data sets to provide actionable insights that support executive decision-making regarding global expansion and resource optimization. Ashar Khaliq drives the implementation of strategic financial policies that align with the company's broader business goals. Through the management of key operational workflows, the Global Financial Chief of Staff ensures that financial strategies are executed with precision and speed. Khaliq maintains a focus on organizational alignment, ensuring that all departments operate in harmony to achieve the company's long-term financial and operational targets.

Paul Inson, the Chief People Officer at ibex, directs the human capital strategy, talent acquisition, and organizational culture initiatives. The Chief People Officer oversees the development of training programs that equip employees with the skills necessary to excel in call center and software service roles. By fostering an inclusive and high-performance work environment, Inson ensures that the company attracts and retains top-tier talent across all global regions. This leadership role involves designing compensation structures and performance management systems that motivate staff to achieve excellence. Paul Inson collaborates with other executives to align workforce capabilities with the company's strategic growth objectives. Through the implementation of robust employee engagement strategies, the Chief People Officer maintains a strong, unified culture that supports the delivery of superior customer service. Inson focuses on building a resilient workforce, ensuring that the organization remains well-positioned to meet the evolving demands of the business services industry.

Christy O'Connor, the Chief Legal Officer at ibex, manages all legal affairs, regulatory compliance, and corporate governance matters. The Chief Legal Officer provides critical guidance on international business law, ensuring that call center and software operations adhere to local and global regulations. By mitigating legal risks and overseeing contract negotiations, O'Connor protects the company's interests in complex commercial transactions. This role involves advising the executive team on legal implications of strategic initiatives and market expansions. Christy O'Connor maintains a focus on ethical standards and compliance, ensuring that the organization operates with integrity in every jurisdiction. Through the management of legal frameworks, the Chief Legal Officer supports the company's ability to conduct business safely and effectively. O'Connor ensures that all corporate policies align with legal requirements, providing a stable foundation for the company's ongoing growth and success in the competitive business services sector.

Julie Casteel, the Chief Sales & Marketing Officer at ibex, directs the global sales strategy and brand positioning for the company's suite of business services. The Chief Sales & Marketing Officer oversees the acquisition of new clients and the expansion of market share in the call center and software sectors. By developing targeted marketing campaigns and managing client relationships, Casteel drives revenue growth and enhances the company's reputation as a leader in customer engagement. This role involves collaborating with the executive team to identify new market opportunities and tailor service offerings to meet specific client needs. Julie Casteel leads the sales force in executing high-impact strategies that demonstrate the value of the company's digital marketing and CRM solutions. Through the alignment of sales and marketing efforts, the Chief Sales & Marketing Officer ensures consistent messaging and strong market presence. Casteel focuses on delivering measurable results, driving the company's commercial success and long-term growth.