Teleperformance Executive and Leadership Team

Scott Klein, the Chief Executive Officer, Specialized Services at Teleperformance, directs the expansion of high-value niche service offerings. This leadership role involves architecting specialized solutions for complex industries requiring deep domain expertise. By integrating advanced technical support and debt collection frameworks, Klein ensures that specialized service lines maintain high margins and superior quality standards. Scott Klein oversees the alignment of these niche capabilities with the broader global portfolio, ensuring that international clients receive tailored support that exceeds standard outsourcing benchmarks. Through the deployment of sophisticated business process models, the Chief Executive Officer, Specialized Services optimizes resource allocation across diverse sectors. This strategic focus supports the overall growth trajectory of the organization by capturing high-complexity market segments. By fostering innovation within these specialized domains, Klein secures a competitive advantage for the company in the global marketplace.

Andres Polania, the Chief Financial Officer, Teleperformance (Brazil) at Teleperformance, directs the financial planning and fiscal management for the Brazilian market. This leadership role involves overseeing budgeting, financial reporting, and resource allocation to support regional business growth. By managing the financial health of the Brazilian operations, Polania ensures that the company maintains profitability while delivering high-quality customer experience management services. Andres Polania drives the implementation of financial controls that align with global corporate standards and regulatory requirements. The Chief Financial Officer, Teleperformance (Brazil) collaborates with regional leadership to optimize cost structures and improve operational efficiency. Through the analysis of financial performance data, Polania identifies opportunities for investment and expansion within the Brazilian market. This focus on fiscal responsibility and strategic financial planning supports the company's overall mission to provide superior customer engagement solutions. By maintaining financial stability, the Chief Financial Officer, Teleperformance (Brazil) enables the organization to sustain its growth and service excellence.

Jeff Balagna, the Chief Operating Officer at Teleperformance, directs the global execution of business process outsourcing services. This leadership role involves managing the extensive network of contact centers and delivery sites to ensure maximum operational efficiency. By overseeing the daily performance of service delivery teams, Balagna maintains high standards for customer care and technical support. Jeff Balagna drives the standardization of processes across continents, ensuring that international clients receive uniform service quality regardless of location. The Chief Operating Officer collaborates with regional leaders to optimize resource utilization and reduce operational costs. Through the implementation of rigorous performance metrics, Balagna monitors the effectiveness of back-office services and sales operations. This focus on operational excellence supports the company's mission to provide seamless customer interactions. By streamlining workflows and enhancing service delivery, the Chief Operating Officer ensures the organization meets the complex needs of its diverse global portfolio.

Ghassen Ben, the Deputy Chief Operating Officer at Teleperformance, directs the tactical execution of internal scaling and process optimization initiatives. This leadership role involves supporting the Chief Operating Officer in managing the global network of delivery sites. By overseeing specific operational workflows, Ben ensures that back-office services and technical support functions meet performance targets. Ghassen Ben drives the implementation of efficiency programs that streamline service delivery across diverse industries. The Deputy Chief Operating Officer collaborates with regional management to address operational challenges and improve service quality. Through the monitoring of key performance indicators, Ben identifies opportunities for process improvement and resource optimization. This focus on operational agility supports the company's ability to adapt to changing market demands. By refining internal processes and enhancing service delivery, the Deputy Chief Operating Officer contributes to the overall growth and efficiency of the organization's global operations.

Luciana Cemerka, the Chief Marketing Officer at Teleperformance, directs the global brand strategy and market positioning initiatives. This leadership role involves crafting compelling narratives that highlight the company's expertise in outsourced customer experience management. By analyzing market trends and competitive landscapes, Cemerka identifies new opportunities for growth across technology, retail, and financial services sectors. Luciana Cemerka oversees the development of marketing campaigns that showcase the integration of artificial intelligence and digital technologies in customer interactions. The Chief Marketing Officer ensures that the brand identity remains consistent across all global regions, reinforcing the company's reputation for operational excellence. Through strategic partnerships and thought leadership, Cemerka drives brand awareness and supports the sales pipeline. This focus on market visibility and value proposition alignment enables the organization to attract and retain high-profile international clients seeking superior customer engagement solutions.

Caio Villela, the Chief Technology Officer at Teleperformance, directs the development and deployment of advanced digital technologies across the global service network. This leadership role involves architecting scalable infrastructure that supports artificial intelligence and omnichannel communication platforms. By overseeing the integration of innovative software solutions, Villela ensures that the company remains at the forefront of customer experience management. Caio Villela drives the adoption of automation tools that enhance operational efficiency and service quality for international clients. The Chief Technology Officer collaborates with other C-suite leaders to align technological investments with long-term business growth strategies. Through the management of digital transformation initiatives, Villela optimizes the delivery of voice, chat, and social media support services. This focus on technological advancement enables the organization to provide superior customer engagement. By maintaining a robust and secure digital environment, the Chief Technology Officer supports the company's commitment to innovation and data security.

Vispi Palsetia, the Chief Information Officer at Teleperformance, directs the enterprise-wide information systems and data security frameworks. This leadership role involves managing the complex IT infrastructure that supports global operations and regulatory compliance. By overseeing data protection protocols, Palsetia ensures that all customer interactions remain secure and compliant with international standards. Vispi Palsetia drives the implementation of robust information management systems that facilitate seamless communication across the company's extensive network. The Chief Information Officer collaborates with technology teams to ensure that information systems support the company's business process outsourcing solutions. Through the optimization of IT resources, Palsetia enhances the reliability and performance of the organization's digital platforms. This focus on information integrity and system availability supports the company's reputation for operational excellence. By maintaining a secure and efficient information environment, the Chief Information Officer enables the organization to deliver superior customer engagement services worldwide.

Koon Huat, the Senior Director - Enterprise AI and Digital Transformation (Chief Information Officer Advisory). APAC at Teleperformance, directs the implementation of artificial intelligence initiatives within the Asia-Pacific region. This leadership role involves advising the Chief Information Officer on digital transformation strategies that enhance customer experience management. By overseeing the deployment of AI-driven tools, Huat ensures that regional operations leverage cutting-edge technology to improve service efficiency. Koon Huat drives the integration of digital solutions that support omnichannel capabilities across the APAC market. The Senior Director - Enterprise AI and Digital Transformation (Chief Information Officer Advisory). APAC collaborates with local teams to tailor technological advancements to the specific needs of regional clients. Through the management of digital transformation projects, Huat optimizes the delivery of customer care and technical support. This focus on innovation and technological adoption supports the company's growth in the Asia-Pacific region by providing superior, tech-enabled customer engagement solutions.

Vinod Mehta, the Chief Human Resources Officer at Teleperformance, directs the global talent management and employee development strategies. This leadership role involves overseeing recruitment, training, and retention programs across the company's extensive international network. By fostering a culture of operational excellence, Mehta ensures that the workforce remains highly skilled and motivated to deliver superior customer service. Vinod Mehta drives the implementation of human resources policies that support employee growth and well-being. The Chief Human Resources Officer collaborates with regional leaders to align talent acquisition with the company's business process outsourcing requirements. Through the development of comprehensive training initiatives, Mehta enhances the multilingual capabilities and technical proficiency of the global team. This focus on human capital development supports the company's mission to provide high-quality customer engagement. By building a strong and capable workforce, the Chief Human Resources Officer ensures the organization maintains its competitive edge in the global market.

Miranda Collard, the Chief Executive Office (America) at Teleperformance, directs all customer experience management operations across the North and South American regions. This leadership role involves scaling contact center infrastructure to meet the demands of a diverse client base ranging from e-commerce to healthcare. By overseeing regional delivery sites, Collard ensures consistent service quality and operational efficiency across all communication channels. Miranda Collard drives the implementation of omnichannel strategies that enhance customer satisfaction and retention for major brands. The Chief Executive Office (America) collaborates with global leadership to align regional performance with corporate growth targets. Through the optimization of workforce management and the integration of digital tools, Collard maintains high productivity levels within the American market. This operational oversight directly impacts the company's ability to provide seamless, multilingual support to international clients operating within the Western Hemisphere.