Teleperformance Executive and Leadership Team

Siva Pothi, the Chief Executive Officer, TP Infinity USA at Teleperformance, directs the strategic expansion of digital consulting and transformation services within the North American market. By integrating AI-driven solutions and advanced analytics, the Chief Executive Officer, TP Infinity USA optimizes customer interaction models for enterprise clients. This leadership role involves aligning technological innovation with the broader corporate mission of enhancing customer experience. Siva Pothi drives the adoption of next-generation digital tools to ensure clients maintain a competitive edge in the rapidly evolving e-commerce and tech sectors. Through the implementation of scalable consulting frameworks, the executive fosters long-term growth and operational excellence. Pothi maintains a focus on delivering high-value outcomes that bridge the gap between complex technical support requirements and seamless user engagement, ultimately securing the position of the firm as a premier partner for digital transformation initiatives across the United States.

Tulay Dogrular, the Chief Executive Officer (Turkey) at Teleperformance, directs all business activities and market growth initiatives within the Turkish region. Overseeing the delivery of customer experience and back-office solutions, the Chief Executive Officer (Turkey) ensures that local operations align with global quality standards and strategic objectives. This leadership role involves managing relationships with key clients in the telecom and e-commerce sectors to drive regional revenue and service excellence. Tulay Dogrular drives the adoption of digital tools and AI-powered engagement strategies to meet the specific demands of the local market. By fostering a culture of innovation and efficiency, the executive enhances the competitive positioning of the firm within the region. Dogrular coordinates with international leadership to share best practices and scale successful service models. Through the effective management of local talent and operational resources, the executive ensures that the company remains a preferred partner for brands seeking high-quality customer care and technical support in Turkey.

Agustin Grisanti, the Chief Executive Officer (EMEA, APAC) at Teleperformance, directs the strategic operations and business development across the Europe, Middle East, Africa, and Asia-Pacific regions. Overseeing a vast network of contact centers, the Chief Executive Officer (EMEA, APAC) ensures that service delivery remains consistent and efficient across diverse cultural and regulatory landscapes. This leadership role involves managing large-scale client partnerships in the finance, healthcare, and retail sectors to drive regional growth. Agustin Grisanti drives the implementation of global digital transformation initiatives to enhance customer engagement capabilities in these key markets. By coordinating with local management teams, the executive optimizes resource allocation and operational performance. Grisanti focuses on scaling service models that leverage AI and omnichannel technology to meet the complex needs of international brands. Through the strategic oversight of these expansive regions, the executive ensures that the firm maintains its status as a global leader in outsourced customer experience services.

Mounir Hijazi, the Chief Executive Officer - GCC at Teleperformance, directs the strategic growth and operational management of services within the Gulf Cooperation Council countries. Overseeing the delivery of customer care and technical support, the Chief Executive Officer - GCC ensures that local operations meet the high expectations of clients in the finance and telecom industries. This leadership role involves tailoring service solutions to the unique requirements of the regional market while leveraging global digital tools and AI capabilities. Mounir Hijazi drives the expansion of back-office and customer engagement services to support the evolving needs of regional brands. By fostering strong client relationships and maintaining operational excellence, the executive enhances the market presence of the firm. Hijazi coordinates with global leadership to integrate regional insights into the broader corporate strategy. Through the effective management of local teams and resources, the executive ensures that the company delivers superior value and consistent performance across the GCC region.

Armando Pichardo, the Chief Executive Officer, & Caribbean (Central America, South) at Teleperformance, directs the operational strategy and business development across the Central American, South American, and Caribbean regions. Overseeing the delivery of customer experience and technical support services, the Chief Executive Officer, & Caribbean (Central America, South) ensures that regional operations maintain high standards of efficiency and quality. This leadership role involves managing complex client relationships in the e-commerce and tech sectors to drive regional revenue growth. Armando Pichardo drives the integration of AI and digital tools to enhance service delivery models across these diverse markets. By coordinating with local teams, the executive optimizes operational workflows and resource management. Pichardo focuses on scaling service capabilities to meet the increasing demand for outsourced solutions in the region. Through the strategic oversight of these territories, the executive ensures that the firm remains a dominant partner for brands seeking reliable and innovative customer engagement services.

Emre Gul, the Chief Financial Officer at Teleperformance, directs the financial strategy, capital allocation, and fiscal planning for the organization. Managing the budgetary requirements of global operations, the Chief Financial Officer ensures that investments in AI and digital infrastructure align with long-term profitability targets. This leadership role involves monitoring revenue streams across various sectors, including healthcare and retail, to maintain a robust financial position. Emre Gul drives the development of financial models that support sustainable growth and operational efficiency. By collaborating with the executive team, the Chief Financial Officer provides the necessary fiscal oversight to navigate complex international markets. Gul monitors economic trends and regulatory requirements to mitigate risks and optimize the cost structure of service delivery. Through precise financial reporting and strategic resource management, the executive supports the company's mission of delivering value to shareholders while maintaining the agility required to lead in the competitive outsourced services industry.

Prasanth Mv, the Chief Operating Officer at Teleperformance, manages the daily execution of global contact center services and back-office operations. Overseeing the delivery of customer care and technical support, the Chief Operating Officer ensures that service level agreements remain consistent across all international delivery hubs. This role involves streamlining workflows to maximize efficiency while maintaining the high standards of quality required by clients in the finance and telecom sectors. Prasanth Mv drives the integration of omnichannel capabilities to improve response times and resolution rates for end-users. By coordinating with regional leadership, the executive maintains operational stability and scalability during periods of high demand. Mv focuses on continuous process improvement, utilizing data-driven insights to refine service delivery models. Through rigorous oversight of resource allocation and performance metrics, the Chief Operating Officer supports the overarching goal of providing seamless, high-impact customer engagement solutions for a diverse global client base.

Vyacheslav Vlasov, the Chief Information Officer at Teleperformance, architects the global technology infrastructure and digital security frameworks that support all service delivery platforms. Overseeing the implementation of AI, automation, and cloud-based solutions, the Chief Information Officer ensures that the company remains at the forefront of technological innovation. This role involves protecting sensitive client data while enabling seamless omnichannel communication for customers in the finance and tech industries. Vyacheslav Vlasov drives the modernization of legacy systems to improve agility and performance across international operations. By collaborating with cross-functional teams, the Chief Information Officer aligns technical capabilities with the evolving needs of global brands. Vlasov manages the deployment of advanced digital tools that enhance the efficiency of contact center operations. Through the continuous development of secure and scalable IT environments, the executive ensures that the firm provides reliable, high-performance solutions that drive customer satisfaction and operational success.

Sachin Bhatnagar, the Chief Information Officer, Project Management Office Coe Lead For & LATAM (Philippines, North, Americas, Philippines, India) at Teleperformance, directs the technological infrastructure and project management frameworks across multiple global regions. Overseeing the implementation of digital tools and AI-driven solutions, the Chief Information Officer, Project Management Office Coe Lead For & LATAM (Philippines, North, Americas, Philippines, India) ensures that technical operations remain scalable and secure. This leadership role involves managing the Project Management Office to drive efficiency in the deployment of new service models. Sachin Bhatnagar drives the integration of advanced IT systems to support global operations in the Philippines, India, and the Americas. By coordinating with cross-functional teams, the executive ensures that technological initiatives align with the broader corporate mission of enhancing customer engagement. Bhatnagar focuses on optimizing project delivery and technical performance to support the company's growth. Through the strategic management of these critical functions, the executive ensures that the firm maintains a robust and innovative technological foundation.

Maha Fahmy, the Chief Human Resources Officer at Teleperformance, directs the global talent strategy, organizational development, and employee engagement initiatives. Overseeing the recruitment, training, and retention of a diverse workforce, the Chief Human Resources Officer ensures that the company maintains the human capital necessary to deliver high-quality customer care and technical support. This leadership role involves fostering a culture of innovation and inclusivity that aligns with the corporate mission of excellence. Maha Fahmy drives the implementation of digital learning platforms and performance management systems to support the professional growth of employees worldwide. By collaborating with regional leadership, the executive ensures that HR policies support operational goals and regulatory compliance. Fahmy focuses on building a resilient and skilled workforce capable of meeting the evolving needs of global clients. Through the strategic management of human resources, the executive supports the company's commitment to providing superior customer engagement solutions through a highly motivated and capable team.