Teleperformance Executive and Leadership Team

Miranda Collard, the Chief Executive Officer & Officer & Founder & Excom & Chair of Tp Women Board Member (Americas) at Teleperformance, directs strategic growth initiatives across the Americas. This leadership role involves architecting high-level customer experience frameworks that align with the company's global mission of operational excellence. By overseeing regional expansion and fostering inclusive workplace cultures, the Chief Executive Officer & Officer & Founder & Excom & Chair of Tp Women Board Member (Americas) ensures that service delivery remains consistent with international quality standards. Miranda Collard drives the integration of advanced digital tools to enhance client satisfaction within the competitive telecommunications and financial services sectors. Through constant collaboration with the Board, this executive maintains a focus on long-term sustainability and market leadership. The Chief Executive Officer & Officer & Founder & Excom & Chair of Tp Women Board Member (Americas) also champions diversity initiatives, strengthening the organizational foundation while scaling business process outsourcing capabilities across the entire Western Hemisphere.

Agustin Grisanti, the Chief Executive Officer (EMEA, APAC) at Teleperformance, manages complex service delivery networks spanning Europe, the Middle East, Africa, and the Asia-Pacific region. This executive oversees the deployment of omnichannel customer care solutions, ensuring that technical support and back-office services meet the rigorous demands of global technology and retail clients. By optimizing contact center performance across diverse regulatory environments, the Chief Executive Officer (EMEA, APAC) drives significant improvements in operational efficiency and service quality. Agustin Grisanti coordinates with regional leadership teams to implement artificial intelligence and data-driven insights, which directly enhance the customer journey. This role requires constant monitoring of market trends to maintain a competitive edge in international outsourcing. Through the strategic alignment of resources, the Chief Executive Officer (EMEA, APAC) secures consistent growth and high-value outcomes for the company's extensive portfolio of international partners operating within these critical global markets.

Andrew Rangel, the Chief Executive Officer, Multilingual Hubs (APAC) at Teleperformance, directs the specialized delivery of multilingual customer engagement services throughout the Asia-Pacific region. This executive architecting scalable communication frameworks that support global e-commerce and healthcare clients requiring seamless interaction across multiple languages. By managing the operational infrastructure of these hubs, the Chief Executive Officer, Multilingual Hubs (APAC) ensures that high-volume contact center activities remain compliant with international data security standards. Andrew Rangel drives the adoption of advanced digital platforms to facilitate real-time support, thereby increasing client retention and satisfaction. This leadership position involves close coordination with global technology teams to integrate AI-driven solutions into daily workflows. Through the optimization of multilingual talent pools and regional delivery sites, the Chief Executive Officer, Multilingual Hubs (APAC) strengthens the company's position as a premier provider of complex, cross-border business process outsourcing services in the rapidly evolving APAC market.

Tracey Poole, the Chief Executive Officer (Canada) at Teleperformance, oversees all business process outsourcing operations within the Canadian market. This executive drives the implementation of customer care and technical support strategies tailored to the specific needs of North American clients. By managing local delivery sites and ensuring alignment with the company's global standards for operational excellence, the Chief Executive Officer (Canada) maintains high levels of service quality and regulatory compliance. Tracey Poole coordinates with cross-functional teams to deploy omnichannel capabilities, including voice, chat, and social media support, which enhance the overall customer experience. This role involves fostering strong relationships with key industry partners to expand the company's footprint in the region. Through the continuous improvement of internal processes and a focus on employee development, the Chief Executive Officer (Canada) secures sustainable growth and operational efficiency, reinforcing the company's reputation as a leader in outsourced customer engagement solutions.

Siva Pothi, the Chief Executive Officer, TP Infinity USA at Teleperformance, leads the strategic development and execution of advanced digital transformation services within the United States. This executive architecting innovative solutions that leverage artificial intelligence and data analytics to modernize customer experience management for major enterprise clients. By overseeing the TP Infinity division, the Chief Executive Officer, TP Infinity USA drives the integration of cutting-edge technology into traditional business process outsourcing models. Siva Pothi collaborates with global innovation teams to ensure that the company remains at the forefront of digital disruption in the customer service industry. This leadership role involves identifying new market opportunities and scaling high-tech service offerings that improve operational efficiency and business outcomes. Through the application of sophisticated digital strategies, the Chief Executive Officer, TP Infinity USA enables clients to achieve superior customer engagement, solidifying the company's status as a strategic partner for brands navigating complex digital landscapes.

Armando Pichardo, the Chief Executive Officer, & Caribbean (Central America, South) at Teleperformance, manages the extensive network of contact centers and delivery sites across the Latin American and Caribbean regions. This executive oversees the execution of large-scale customer care and debt collection services for a diverse portfolio of international clients. By driving operational efficiency and maintaining strict adherence to data security protocols, the Chief Executive Officer, & Caribbean (Central America, South) ensures that regional performance aligns with global corporate objectives. Armando Pichardo coordinates with local management teams to optimize workforce productivity and service delivery quality. This role involves expanding the company's presence in emerging markets while leveraging multilingual capabilities to serve global brands. Through the strategic management of regional resources and a focus on continuous improvement, the Chief Executive Officer, & Caribbean (Central America, South) supports the company's mission to provide superior customer engagement solutions across these vital geographic territories.

Mounir Hijazi, the Chief Executive Officer - GCC at Teleperformance, directs all business operations and strategic initiatives within the Gulf Cooperation Council region. This executive oversees the delivery of comprehensive customer experience management and back-office services tailored to the unique requirements of the regional market. By managing key client relationships and ensuring operational excellence across all delivery sites, the Chief Executive Officer - GCC drives growth and strengthens the company's market position. Mounir Hijazi coordinates with global leadership to implement standardized service protocols while adapting to local industry nuances. This role involves scaling service capabilities to meet the increasing demand for high-quality customer engagement in sectors such as finance and technology. Through the effective management of regional talent and the deployment of advanced digital tools, the Chief Executive Officer - GCC ensures that the company delivers consistent, high-value outcomes for its clients, contributing to the overall success of the global organization.

Timothy Casey, the Chief Executive Officer AllianceOne at Teleperformance, leads the specialized division focused on debt collection and financial services outsourcing. This executive oversees the implementation of compliant, efficient, and customer-centric recovery strategies that protect client brand reputation while maximizing financial performance. By managing the operational workflows of the AllianceOne unit, the Chief Executive Officer AllianceOne drives the integration of advanced analytics and automated processes to improve collection outcomes. Timothy Casey collaborates with the broader company leadership to ensure that financial services offerings remain aligned with global regulatory standards and data security requirements. This role involves optimizing internal processes to enhance productivity and service delivery for a diverse range of financial institutions. Through the strategic application of industry expertise and technology, the Chief Executive Officer AllianceOne secures long-term value for clients, reinforcing the company's capability to provide specialized, high-impact business process outsourcing solutions within the financial sector.

Tatyana Nikitina, the Chief Financial Officer at Teleperformance, directs the global financial strategy, capital allocation, and fiscal planning for the entire organization. This executive oversees financial reporting, treasury management, and investor relations, ensuring that the company maintains a robust balance sheet to support its global expansion. By managing the financial health of the business, the Chief Financial Officer drives the investment in new technologies and infrastructure that underpin the company's service delivery capabilities. Tatyana Nikitina collaborates with the C-suite to evaluate the financial viability of new market entries and strategic partnerships. This role involves maintaining strict compliance with international accounting standards and regulatory requirements across all operating countries. Through the rigorous analysis of financial performance metrics, the Chief Financial Officer provides the insights necessary for informed decision-making, ultimately supporting the company's long-term growth objectives and ensuring the efficient utilization of resources across its extensive global network.

Leah Zheng, the Chief Operating Officer at Teleperformance, manages the global operational infrastructure and the execution of business process outsourcing services across all delivery sites. This executive oversees the standardization of operational processes, ensuring that customer care, technical support, and back-office services are delivered with maximum efficiency and quality. By driving the implementation of global operational frameworks, the Chief Operating Officer ensures that the company's extensive network of contact centers operates in alignment with corporate goals. Leah Zheng coordinates with regional CEOs to optimize workforce management and service delivery performance. This role involves the continuous assessment of operational workflows to identify opportunities for automation and process improvement. Through the strategic oversight of daily operations, the Chief Operating Officer supports the company's commitment to operational excellence, ensuring that the organization consistently meets the complex needs of its diverse international client base while maintaining high standards of service delivery.