Concentrix Executive and Leadership Team

Leticia Alaimo, the Assistente Executiva Chief Executive Officer. VP's. Diretoria at Concentrix, manages high-level administrative workflows for the executive leadership team. Coordinating complex schedules and facilitating communication across the global organization, Alaimo ensures the Chief Executive Officer and various Vice Presidents maintain focus on core business transformation goals. This role involves streamlining internal processes to support the delivery of technology-infused customer experience solutions. By optimizing executive time and resource allocation, Alaimo enables the leadership team to prioritize strategic initiatives that drive market growth. Leticia Alaimo maintains operational efficiency within the corporate office, ensuring that all directives from the executive suite align with the broader mission of providing superior customer lifecycle management. Through meticulous organization and proactive problem-solving, this position supports the seamless execution of corporate strategy across all international business units.

Nathaniel Hoover, the Chief Financial Officer at Concentrix, directs the global financial strategy and fiscal health of the organization. Overseeing capital allocation, financial reporting, and investor relations, Hoover ensures the company maintains the necessary liquidity to invest in AI technology and digital transformation services. This leadership role involves rigorous analysis of market trends to support the expansion of business process outsourcing services across diverse sectors like banking and healthcare. By managing the financial architecture, Nathaniel Hoover enables the company to scale operations effectively while delivering consistent value to shareholders. Hoover collaborates with the executive team to evaluate investment opportunities in automation and analytics, ensuring that every financial decision supports the long-term vision of enhancing customer experience. Through disciplined fiscal management, the Chief Financial Officer secures the resources required for sustained innovation and global market competitiveness.

Stacy Mitton, the Vice President, Information Technology & Chief of Staff at Concentrix, architects the technological infrastructure required to support complex customer experience solutions. Managing the intersection of IT strategy and executive operations, Mitton ensures that digital transformation initiatives align with the overarching business goals of the organization. This role involves overseeing the deployment of advanced analytics and automation tools that enable efficient customer self-service. By bridging the gap between technical execution and corporate strategy, Stacy Mitton facilitates seamless collaboration across departments. Mitton drives the implementation of secure, scalable systems that support global operations, ensuring that the company remains at the forefront of technology-infused CX services. Through strategic oversight of IT resources, the Vice President, Information Technology & Chief of Staff optimizes internal workflows, directly contributing to the company's ability to deliver actionable insights and superior service to clients worldwide.

Bruno Marinho, the Chief Information Officer, Brasil at Concentrix, directs the regional technology strategy to enhance customer experience delivery across South American markets. Overseeing the integration of AI-driven engagement tools and data analytics, Marinho ensures that local operations meet the high standards of the global organization. This role involves managing the technical architecture for voice, chat, and social media channels, enabling clients to achieve seamless customer lifecycle management. By tailoring digital transformation services to the specific needs of the regional market, Bruno Marinho supports the growth of the company's footprint in the communications and media sectors. Marinho collaborates with global IT leadership to standardize security protocols and innovation frameworks. Through the effective management of regional technology assets, the Chief Information Officer, Brasil drives operational efficiency and ensures that the company remains a leader in providing technology-infused CX solutions within the region.

Shiva Gireesan, the Associate Director, Executive and Internal Communications (Office of the Chief Information Officer, Chief Technology Officer and CISO) at Concentrix, manages the flow of strategic information between the technology leadership and the broader organization. Coordinating communication efforts for the CIO, CTO, and CISO, Gireesan ensures that all internal stakeholders understand the company's vision for digital transformation and cybersecurity. This role involves translating complex technical initiatives into actionable business narratives that support the company's mission of providing advanced CX solutions. By fostering alignment across the technology departments, Shiva Gireesan enables the leadership team to communicate effectively with the board and global staff. Gireesan oversees the messaging strategy for major technology rollouts, ensuring that the organization remains unified in its approach to innovation. Through precise communication management, the Associate Director supports the executive team in driving the company's technological agenda forward.

Carlos Yamani, the Chief Technology Officer En Concentrix Perú at Concentrix, leads the technological innovation and digital engineering efforts within the Peruvian market. Overseeing the design and implementation of CX solutions, Yamani ensures that local clients benefit from the company's global expertise in automation and analytics. This role involves managing the technical teams responsible for engineering customer self-service platforms and AI-driven engagement tools. By aligning regional technology capabilities with the company's broader business transformation services, Carlos Yamani drives efficiency and improves customer loyalty for clients in the travel and e-commerce sectors. Yamani collaborates with regional leadership to scale infrastructure and adopt emerging technologies that enhance service delivery. Through the strategic application of technical resources, the Chief Technology Officer En Concentrix Perú ensures that the company maintains a competitive edge in the regional market while supporting the overall mission of delivering superior customer experiences.

Meriç Ayçi̇n, the Regional Chief Technology Officer at Concentrix, directs the technology strategy and digital transformation initiatives across a broad geographic territory. Overseeing the deployment of advanced CX platforms, Ayçi̇n ensures that regional operations leverage the company's full suite of analytics and automation services. This role involves managing the technical roadmap to support diverse client needs, ranging from consumer electronics to financial services. By optimizing the integration of voice, chat, and asynchronous messaging technologies, Meriç Ayçi̇n enables the company to deliver consistent, high-quality customer experiences on a global scale. Ayçi̇n collaborates with the executive team to identify emerging technology trends that can drive business growth and operational efficiency. Through the strategic management of regional technology assets, the Regional Chief Technology Officer ensures that the company remains a leader in providing innovative, technology-infused solutions that foster long-term customer loyalty and business transformation.

Jane Fogarty, the Executive Vice President & Chief Legal Officer at Concentrix, directs the global legal, compliance, and regulatory strategy for the organization. Overseeing the legal framework that supports the company's diverse business process outsourcing services, Fogarty ensures that all operations adhere to international standards and data privacy regulations. This role involves managing complex contractual relationships with global clients in banking, healthcare, and communications. By providing strategic legal counsel to the executive team, Jane Fogarty enables the company to navigate the risks associated with digital transformation and AI technology deployment. Fogarty leads the legal department in protecting the company's intellectual property and ensuring ethical business practices across all channels of communication. Through rigorous oversight of legal and regulatory matters, the Executive Vice President & Chief Legal Officer secures the company's reputation and supports its mission of delivering reliable, technology-infused customer experience solutions worldwide.

Khristine Espiel, the Team Captain at Concentrix, leads operational teams focused on delivering high-quality customer experience services. Overseeing daily performance metrics and service delivery standards, Espiel ensures that the team effectively utilizes the company's analytics and automation tools to meet client expectations. This role involves managing the front-office engagement processes, ensuring that every interaction across voice, chat, and email channels contributes to customer loyalty. By fostering a culture of excellence and continuous improvement, Khristine Espiel drives operational efficiency and supports the company's mission of providing technology-infused CX solutions. Espiel collaborates with department leads to implement best practices that enhance service quality and client satisfaction. Through the direct supervision of operational teams, the Team Captain ensures that the company's business transformation services are executed with precision, directly impacting the success of clients in the technology and consumer electronics sectors.

Jeanne-Marie Mosqueda, the Team Captain at Concentrix, manages the execution of customer engagement strategies within the company's service centers. Overseeing the performance of teams dedicated to back-office BPO services, Mosqueda ensures that all processes align with the company's commitment to operational excellence and business transformation. This role involves monitoring service quality and implementing improvements that enhance the efficiency of customer lifecycle management. By directing the team's efforts toward achieving key performance indicators, Jeanne-Marie Mosqueda supports the company's goal of providing actionable insights to clients. Mosqueda collaborates with other operational leaders to streamline workflows and integrate new automation tools into daily tasks. Through the effective management of team resources, the Team Captain ensures that the company delivers consistent, high-value support to clients across various industries, directly contributing to the overall success of the organization's customer experience mission.