Leadership Overview
Concentrix has 10 executives leading key functions including strategy, financial oversight, information technology, regional operations, and internal communications.
Focused on delivering advanced customer experience solutions, Concentrix drives global business transformation through AI-powered automation, analytics, and comprehensive lifecycle management services for diverse industry sectors.
Focused on delivering advanced customer experience solutions, Concentrix drives global business transformation through AI-powered automation, analytics, and comprehensive lifecycle management services for diverse industry sectors.
Leadership Roles at Concentrix
Chris Caldwell - President & Chief Executive Officer
Chris Caldwell, the President & Chief Executive Officer at Concentrix, directs the overarching corporate strategy and global vision for technology-infused customer experience solutions. Caldwell architects the long-term growth trajectory by integrating AI-driven automation and advanced analytics across all service channels. By aligning the organization with evolving market demands in sectors like healthcare and financial services, the President & Chief Executive Officer ensures consistent value delivery for global clients. This leadership role involves constant collaboration with the Board to refine business transformation services and expand the company's footprint in international markets. Through rigorous oversight of operational efficiency and client lifecycle management, Chris Caldwell maintains the competitive edge of the firm. Ultimately, the President & Chief Executive Officer fosters a culture of innovation that enables clients to build lasting customer loyalty through sophisticated, non-human engagement technologies and professional consulting insights.
Jansen Alencar - Chief Executive Officer (Brazil)
Jansen Alencar, the Chief Executive Officer (Brazil) at Concentrix, leads all regional operations and market expansion efforts within the South American landscape. Alencar architects localized customer experience strategies that leverage the company's global expertise in AI and business process outsourcing to meet the specific demands of the Brazilian market. By overseeing regional client relationships and service delivery, the Chief Executive Officer (Brazil) ensures that banking and retail clients receive tailored, high-impact solutions. This leadership role involves managing local talent and operational resources to drive growth and maintain service excellence across various communication channels. Jansen Alencar executes the regional business plan by synthesizing data-driven insights with local market nuances to foster client loyalty. Through the strategic direction of regional teams, the Chief Executive Officer (Brazil) strengthens the company's presence and operational scale, ensuring that the firm remains a preferred partner for digital transformation in the region.
Nathaniel Hoover - Chief Financial Officer
Nathaniel Hoover, the Chief Financial Officer at Concentrix, manages the fiscal health and capital allocation strategies necessary to support global business transformation services. Hoover oversees financial planning, reporting, and risk management to ensure the company maintains a robust balance sheet while investing in AI technology and digital innovation. By analyzing market trends across the technology and consumer electronics sectors, the Chief Financial Officer provides actionable insights that guide investment decisions and operational scaling. This role requires close coordination with executive leadership to optimize cost structures and maximize shareholder value through disciplined financial governance. Nathaniel Hoover drives the financial strategy that underpins the company's ability to deliver complex CX solutions worldwide. Through meticulous management of fiscal resources, the Chief Financial Officer secures the stability required for sustained growth and the successful execution of large-scale, technology-infused customer experience initiatives.
Stacy Mitton - Vice President, Information Technology & Chief of Staff
Stacy Mitton, the Vice President, Information Technology & Chief of Staff at Concentrix, coordinates internal operations and technological infrastructure to support seamless customer experience delivery. Mitton aligns IT initiatives with the broader business transformation goals, ensuring that front- and back-office automation tools function at peak performance. By managing the intersection of technology strategy and organizational workflow, the Vice President, Information Technology & Chief of Staff facilitates efficient communication across departments. This role involves streamlining internal processes to enhance the speed and quality of service delivery for global clients in travel, e-commerce, and communications. Stacy Mitton drives the integration of new digital tools that empower teams to gather and analyze customer feedback effectively. Through the oversight of critical IT systems and administrative alignment, the Vice President, Information Technology & Chief of Staff ensures that the company remains agile and responsive to the complex needs of a modern, digital-first marketplace.
Meriç Ayçi̇n - Regional Chief Technology Officer
Meriç Ayçi̇n, the Regional Chief Technology Officer at Concentrix, directs the implementation of advanced technical solutions and digital innovation across the regional operational theater. Ayçi̇n architects scalable cloud infrastructure and AI-driven engagement platforms that enable efficient customer self-service and automated support. By overseeing the deployment of custom applications and analytics tools, the Regional Chief Technology Officer ensures that regional clients benefit from the latest advancements in CX technology. This role involves collaborating with global engineering teams to adapt and refine technology stacks for specific regional requirements in sectors like media and technology. Meriç Ayçi̇n drives the technical strategy that supports business transformation and operational efficiency for diverse client portfolios. Through the continuous optimization of digital systems, the Regional Chief Technology Officer maintains high standards of performance and security, ensuring that the company delivers cutting-edge, technology-infused customer experiences that drive measurable growth and client satisfaction.
Shiva Gireesan - Associate Director, Executive and Internal Communications (Office of the Chief Information Officer, Chief Technology Officer and CISO)
Shiva Gireesan, the Associate Director, Executive and Internal Communications (Office of the Chief Information Officer, Chief Technology Officer and CISO) at Concentrix, manages the flow of strategic information between the technology leadership and the broader organization. Gireesan architects communication frameworks that clarify complex digital transformation initiatives and security protocols for internal stakeholders. By aligning messaging with the goals of the CIO, CTO, and CISO, the Associate Director, Executive and Internal Communications (Office of the Chief Information Officer, Chief Technology Officer and CISO) ensures that technical teams remain focused on core business objectives. This role involves translating high-level technological strategies into actionable internal narratives that support operational efficiency and risk management. Shiva Gireesan drives the internal engagement strategy that keeps the workforce informed about the company's evolving AI and analytics capabilities. Through the precise management of executive communications, the Associate Director, Executive and Internal Communications (Office of the Chief Information Officer, Chief Technology Officer and CISO) fosters organizational alignment and transparency.
Bruno Marinho - Chief Information Officer, Brasil
Bruno Marinho, the Chief Information Officer, Brasil at Concentrix, oversees the regional information technology landscape and digital security frameworks. Marinho architects robust data management systems that support the company's BPO services and customer lifecycle management initiatives within the Brazilian market. By ensuring the reliability and scalability of IT infrastructure, the Chief Information Officer, Brasil enables the seamless delivery of voice, chat, and social media support services. This role involves managing regional technology budgets and implementing innovative automation solutions that improve client-facing operations. Bruno Marinho drives the adoption of secure, high-performance digital tools that allow the company to maintain its competitive advantage in the regional banking and financial services sectors. Through the strategic oversight of regional IT assets, the Chief Information Officer, Brasil ensures that all technological operations remain aligned with global standards while addressing the unique regulatory and operational requirements of the local market.
Jeanne-Marie Mosqueda - Team Captain
Jeanne-Marie Mosqueda, the Team Captain at Concentrix, leads frontline operations and manages the daily execution of customer engagement services. Mosqueda architects team workflows that prioritize efficiency and high-quality interactions across voice and digital channels. By overseeing the performance of support staff, the Team Captain ensures that client-specific service level agreements are met consistently. This role involves mentoring team members and implementing best practices for customer lifecycle management to drive loyalty and satisfaction. Jeanne-Marie Mosqueda drives the operational success of specific client accounts by monitoring performance metrics and providing real-time feedback to improve service delivery. Through the direct supervision of daily tasks and the optimization of team processes, the Team Captain supports the company's mission to provide superior customer experience solutions. By maintaining a focus on operational excellence, the Team Captain ensures that the company delivers reliable, high-value support to its diverse global client base.
Varsha Rs - Team Captain
Varsha Rs, the Team Captain at Concentrix, manages the operational delivery of customer experience services for key accounts. Rs architects strategies for team productivity and service quality, ensuring that all interactions align with the company's standards for excellence. By overseeing the day-to-day activities of support teams, the Team Captain facilitates the effective use of automation and analytics tools to resolve customer inquiries. This role involves analyzing performance data to identify areas for improvement and implementing training programs that enhance team capabilities. Varsha Rs drives the achievement of operational targets by fostering a culture of accountability and continuous improvement within the team. Through the management of frontline resources and the execution of service strategies, the Team Captain supports the company's broader goal of delivering technology-infused CX solutions. By focusing on the details of service delivery, the Team Captain ensures that clients receive consistent, high-quality support that builds long-term loyalty.
Kalleh Fatou - Team Captain
Kalleh Fatou, the Team Captain at Concentrix, directs the operational activities of teams dedicated to customer engagement and lifecycle management. Fatou architects workflows that integrate advanced communication tools to ensure efficient and personalized customer interactions. By overseeing the performance of team members, the Team Captain ensures that all service delivery meets the rigorous requirements of global clients in the retail and travel sectors. This role involves managing team dynamics and implementing process improvements that enhance the overall customer experience. Kalleh Fatou drives the success of client projects by monitoring key performance indicators and adjusting operational tactics to maintain high service standards. Through the effective leadership of frontline staff and the application of best practices in customer support, the Team Captain contributes to the company's reputation for excellence. By focusing on operational precision, the Team Captain ensures that the company consistently delivers value through its technology-infused service offerings.
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