Concentrix Executive and Leadership Team

Chris Caldwell, the President & Chief Executive Officer at Concentrix, directs the company's overarching strategy and global operations. Caldwell steers the organization's mission to deliver technology-infused customer experience (CX) solutions worldwide, focusing on process optimization and automation. This leadership role involves guiding the integration of front- and back-office automation, analytics, and business transformation services across diverse communication channels. Caldwell ensures that Concentrix consistently innovates in areas like AI technology for non-human engagement and voice of the customer solutions. The Chief Executive Officer's strategic vision supports client success in sectors ranging from technology and finance to healthcare and e-commerce. By championing digital transformation, Chris Caldwell drives the company's commitment to building customer loyalty and enhancing client growth through superior CX strategies.

Dilorenzo Mario, the Chairman and CEO at Concentrix, provides executive leadership and strategic direction for the global enterprise. Mario's role encompasses guiding the company's vision for customer experience (CX) solutions, ensuring alignment with market demands and technological advancements. This involves overseeing the strategic deployment of CX process optimization, technology innovation, and automation services. The Chairman and CEO's focus extends to fostering client relationships and driving business transformation across various industries. Mario's leadership ensures that Concentrix remains at the forefront of providing analytics, digital transformation, and customer engagement solutions. Through strategic oversight, Dilorenzo Mario champions the company's commitment to enhancing customer loyalty and delivering actionable insights that support client growth and operational efficiency.

Jansen Alencar, the Chief Executive Officer (Brazil) at Concentrix, directs the company's strategic operations and business development within Brazil. Alencar oversees the delivery of technology-infused customer experience (CX) solutions, focusing on market penetration and client relationship management. This leadership position involves guiding teams in areas such as CX process optimization, automation, and analytics tailored for the Brazilian market. The Chief Executive Officer (Brazil)'s mandate includes driving growth and ensuring operational excellence across all service lines. Jansen Alencar champions the company's commitment to innovation, supporting clients in achieving enhanced customer engagement and loyalty. Alencar plays a key role in expanding Concentrix's presence and impact within the dynamic Brazilian business landscape.

Saleh Nibi, the Chief Financial Officer, LATAM at Concentrix, directs financial strategy and operations for the Latin America region. Nibi oversees all financial planning, analysis, and reporting, ensuring fiscal responsibility and driving profitable growth within the region. This leadership role involves managing budgets, optimizing resource allocation, and mitigating financial risks associated with diverse market conditions. The Chief Financial Officer, LATAM's responsibilities extend to supporting strategic investments in technology and business transformation initiatives across Latin America. Saleh Nibi ensures that financial operations are aligned with the company's global objectives for customer experience (CX) solutions and automation services. By providing critical financial insights, Nibi supports the expansion and success of Concentrix's operations throughout the LATAM market.

Kenneth Prince, the Office of the President and Expert Technical Support Representative at Concentrix, provides critical support to executive leadership and ensures high-quality technical assistance. Prince's role involves contributing to strategic initiatives while also directly addressing complex technical challenges for clients. This dual focus ensures that operational efficiency is maintained alongside superior customer support. The Expert Technical Support Representative's responsibilities include troubleshooting advanced issues and contributing to the improvement of support processes. Kenneth Prince's dedication to both strategic alignment and hands-on problem-solving reinforces Concentrix's commitment to delivering exceptional customer experiences. Prince's contributions are vital to maintaining client satisfaction and operational integrity.

Radhika Lakhotia, the Chief Revenue Officer at Concentrix, drives the company's global revenue generation and sales strategy. Lakhotia oversees all aspects of revenue acquisition and expansion, focusing on optimizing sales processes and maximizing client value across diverse communication channels. This leadership position involves directing teams responsible for customer lifecycle management and customer experience/user experience strategy. The Chief Revenue Officer's mandate includes identifying new market opportunities and strengthening client partnerships in sectors such as banking, financial services, insurance, and retail. Radhika Lakhotia ensures that sales initiatives directly support the company's broader goals of digital transformation and customer loyalty. By focusing on revenue growth, Lakhotia plays a critical part in the company's overall financial performance and market expansion.

Meriç Ayçin, the Regional Chief Technology Officer at Concentrix, leads technology strategy and innovation across designated regions. Ayçin is responsible for architecting and implementing advanced technology solutions that enhance customer experience (CX) and drive operational efficiency. This role involves overseeing the deployment of AI technology, automation tools, and data analytics to optimize client processes. The Regional Chief Technology Officer's expertise supports the company's digital transformation services, enabling clients to achieve better customer self-service and build stronger loyalty. Meriç Ayçin collaborates with various business units to ensure technology roadmaps align with market needs and client objectives. By driving technological advancements, Ayçin contributes significantly to Concentrix's ability to deliver cutting-edge CX solutions globally.

Stacy Mitton, the Vice President, Information Technology & Chief of Staff at Concentrix, manages critical IT infrastructure and provides strategic support to executive leadership. Mitton oversees the company's information technology operations, ensuring the stability and security of systems that support global customer experience (CX) solutions. As Chief of Staff, Mitton facilitates strategic initiatives, drives operational improvements, and ensures effective communication across departments. This dual role involves aligning IT strategy with business objectives and supporting the execution of key transformation projects. Stacy Mitton's leadership ensures that technology investments enhance efficiency and support the delivery of advanced automation and analytics services. Mitton plays a vital part in optimizing internal processes and supporting the company's overall growth trajectory.

Bruno Marinho, the Chief Information Officer, Brasil at Concentrix, leads the information technology strategy and execution within Brazil. Marinho is responsible for managing the IT infrastructure, ensuring robust systems that support customer experience (CX) operations and digital transformation initiatives. This role involves overseeing technology deployment, cybersecurity measures, and data management to enhance service delivery. The Chief Information Officer, Brasil's focus includes driving innovation in automation and analytics to meet local market demands. Bruno Marinho ensures that IT operations align with both regional business objectives and Concentrix's global technology standards. Marinho's leadership contributes to the seamless delivery of CX solutions and supports the company's growth in the Brazilian market.

Jane Fogarty, the Executive Vice President & Chief Legal Officer at Concentrix, oversees all legal affairs and corporate governance for the company. Fogarty directs the legal strategy, ensuring compliance with global regulations and mitigating legal risks across all business operations. This leadership role involves managing contract negotiations, intellectual property, and litigation matters. The Chief Legal Officer's responsibilities extend to advising executive leadership on legal implications of business decisions and strategic initiatives. Jane Fogarty plays a crucial part in safeguarding the company's interests and upholding its ethical standards. Fogarty's expertise ensures that Concentrix operates within a robust legal framework, supporting sustainable growth and client trust.