Leadership Overview
RDI has 10 executives leading key functions including strategy, finance, and operations.
Driven by a commitment to enhancing customer experience, RDI delivers value-driven results through comprehensive BPO solutions, leveraging decades of expertise in contact center support and IT services to achieve significant market impact.
Driven by a commitment to enhancing customer experience, RDI delivers value-driven results through comprehensive BPO solutions, leveraging decades of expertise in contact center support and IT services to achieve significant market impact.
Leadership Roles at RDI
Ardi Rashidi - Chief Executive Officer
Ardi Rashidi, the Chief Executive Officer at RDI, directs the overarching corporate strategy and operational execution. This leadership role involves guiding RDI's expansion in business process outsourcing solutions, ensuring alignment with the company's mission to enhance customer experience. Rashidi oversees the integration of contact center support, data analytics, and managed IT services, driving value-driven results across diverse industries. The Chief Executive Officer's focus remains on maintaining RDI's competitive edge through innovation and client-centric service delivery. Ardi Rashidi's strategic vision shapes the company's trajectory, reinforcing its position as a leader in outsourced environments. This executive guides the firm's engagement with Fortune 500 clients, ensuring consistent delivery of high-quality BPO solutions. The Chief Executive Officer's responsibilities extend to fostering a culture of excellence and continuous improvement throughout the organization.
Conrad Vernon - Founder, President & Chief Executive Officer
Conrad Vernon, the Founder, President & Chief Executive Officer at RDI, establishes the foundational principles and long-term vision for the organization. As Founder, Vernon's deep understanding of RDI's origins as a research analytics company informs its current strategic direction. The President & Chief Executive Officer role involves overseeing all major business units, ensuring that RDI's expansion into contact center support, data analytics, and managed IT services aligns with its core mission. Vernon drives the company's commitment to enhancing customer experience through dedicated outsourced environments. This leadership position requires a comprehensive grasp of market dynamics and client needs across multiple industries. Conrad Vernon's influence is critical in maintaining RDI's reputation for delivering value-driven results and fostering strong client relationships. The President & Chief Executive Officer's oversight ensures operational excellence and strategic growth from RDI's domestic and near-shore locations.
Md Khan - Deputy Chief Executive Officer
Md Khan, the Deputy Chief Executive Officer at RDI, supports the Chief Executive Officer in executing the company's strategic objectives and operational plans. This role involves managing key initiatives that enhance RDI's business process outsourcing solutions, particularly in contact center support and IT services. Khan ensures operational efficiency and service quality across RDI's multiple domestic and near-shore locations. The Deputy Chief Executive Officer's responsibilities include driving performance improvements and fostering collaboration among different departments to achieve superior customer experience outcomes. Md Khan plays a vital part in translating strategic directives into actionable operational frameworks, ensuring RDI consistently delivers value to its clients. This executive oversees critical functions that underpin the company's growth and its commitment to excellence in the BPO sector. The Deputy Chief Executive Officer's leadership ensures seamless service delivery and supports RDI's expansion into new markets.
Richard Ibarra - President & Chief Executive Officer
Richard Ibarra, the President & Chief Executive Officer at RDI, spearheads the company's strategic direction and operational management. This leadership position involves guiding RDI's comprehensive BPO solutions, including contact center support, data analytics, and managed IT services. Ibarra focuses on enhancing customer experience and delivering value-driven results across various industries. The President & Chief Executive Officer's oversight ensures that RDI's operations, conducted from multiple domestic and near-shore locations, meet the highest standards of service delivery. Richard Ibarra's strategic initiatives are crucial for maintaining RDI's competitive advantage and fostering client satisfaction. This executive drives the company's commitment to innovation and excellence in outsourced environments. The President & Chief Executive Officer's leadership ensures robust performance and sustained growth for RDI.
John Coleman - Chief Financial Officer
John Coleman, the Chief Financial Officer at RDI, directs the company's financial strategy and fiscal operations. This role is critical in managing RDI's financial health, ensuring profitability, and supporting its expansion in business process outsourcing solutions. Coleman oversees budgeting, financial planning, and investment strategies that align with RDI's mission to enhance customer experience. The Chief Financial Officer's responsibilities include optimizing financial performance across contact center support, data analytics, and managed IT services. John Coleman's expertise is vital for maintaining RDI's financial stability and supporting its operations across multiple domestic and near-shore locations. This executive ensures that financial resources are allocated effectively to drive value-driven results and sustain the company's growth trajectory. The Chief Financial Officer's guidance is essential for RDI's long-term success and its commitment to client satisfaction.
Richard Falbo - President
Richard Falbo, the President at RDI, leads key operational divisions and drives strategic initiatives within the organization. This executive role focuses on enhancing RDI's business process outsourcing solutions, particularly in the areas of contact center support and managed IT services. Falbo oversees the operational execution to ensure value-driven results and superior customer experience across RDI's client base. The President's responsibilities include optimizing service delivery from domestic and near-shore locations, ensuring efficiency and quality. Richard Falbo's leadership is instrumental in aligning operational teams with the company's overarching goals, fostering a culture of performance and client satisfaction. This executive plays a crucial part in RDI's ongoing growth and its commitment to providing comprehensive BPO services. The President's focus remains on operational excellence and strategic development within the firm.
Matt Dowd - President
Matt Dowd, the President at RDI, directs significant operational segments and champions strategic growth initiatives. This leadership position is focused on advancing RDI's business process outsourcing capabilities, emphasizing enhanced contact center support and robust IT services. Dowd oversees the implementation of strategies designed to deliver exceptional customer experiences and tangible value for clients. The President's purview includes optimizing operations across RDI's network of domestic and near-shore facilities, ensuring seamless service delivery. Matt Dowd's strategic guidance is vital for maintaining RDI's competitive edge and fostering client loyalty. This executive drives the company's commitment to innovation and operational excellence in the BPO sector. The President's focus is on achieving superior performance and expanding RDI's market reach through effective management.
Rowdie Embry - President
Rowdie Embry, the President at RDI, leads critical operational units and advances the company's strategic objectives. This executive role is dedicated to enhancing RDI's business process outsourcing solutions, with a particular emphasis on contact center support and data analytics services. Embry oversees the execution of strategies aimed at delivering value-driven results and elevating customer experience across diverse industries. The President's responsibilities include ensuring operational efficiency and service quality from RDI's multiple domestic and near-shore locations. Rowdie Embry's leadership is key to maintaining RDI's reputation for excellence and client satisfaction. This executive drives the company's commitment to innovation and continuous improvement in outsourced environments. The President's focus remains on achieving strategic goals and fostering sustained growth for RDI.
Terry Ferstle - President
Terry Ferstle, the President at RDI, guides key operational functions and drives strategic development within the organization. This leadership role is centered on enhancing RDI's comprehensive business process outsourcing solutions, including its contact center support and managed IT services. Ferstle oversees the implementation of strategies designed to deliver significant value and improve customer experience for RDI's clientele. The President's responsibilities encompass optimizing operations across RDI's domestic and near-shore presence, ensuring high standards of service delivery. Terry Ferstle's strategic direction is crucial for maintaining RDI's market position and fostering client trust. This executive champions the company's dedication to innovation and operational excellence in the BPO landscape. The President's focus is on achieving strategic milestones and expanding RDI's service capabilities.
Amy Gardner - Director, Payroll & Benefits
Amy Gardner, the Director, Payroll & Benefits at RDI, manages the comprehensive administration of employee compensation and benefits programs. This role is integral to supporting RDI's workforce across its various domestic and near-shore locations, ensuring accurate and timely payroll processing and competitive benefit offerings. Gardner oversees the systems and policies that govern payroll and benefits, aligning them with RDI's overall human resources strategy and its commitment to employee well-being. The Director, Payroll & Benefits' responsibilities include ensuring compliance with all relevant labor laws and regulations. Amy Gardner's diligent management of these critical functions contributes to RDI's ability to attract and retain talent, which is essential for delivering exceptional contact center support and IT services. This leadership ensures that RDI's employees are well-supported, fostering a positive work environment that underpins the company's success in business process outsourcing.
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