RDI Executive and Leadership Team

Ardi Rashidi, the Chief Executive Officer at RDI, directs the overarching corporate strategy and operational execution. This leadership role involves guiding RDI's expansion in business process outsourcing solutions, ensuring alignment with the company's foundational mission to enhance customer experience. Rashidi oversees the integration of advanced data analytics and managed IT services into the core contact center offerings. The Chief Executive Officer's focus remains on driving value-driven results for clients across diverse industries, including Fortune 500 companies. Ardi Rashidi's strategic vision propels RDI's market position, emphasizing innovation in outsourced environments and maintaining a strong commitment to client success and operational excellence.

Syed Jalaluddin, the Global Chief Executive Officer at RDI, spearheads the company's international operational framework and strategic global partnerships. This executive guides the expansion of RDI's business process outsourcing solutions into new markets, ensuring consistent service delivery and adherence to quality standards across all domestic and near-shore locations. Jalaluddin's responsibilities include optimizing contact center support, data analytics, and managed IT services for a global clientele. The Global Chief Executive Officer's mandate is to foster growth through enhanced customer experience initiatives and to solidify RDI's reputation as a premier provider of outsourced environments. Syed Jalaluddin drives the company's global strategy, focusing on scalable solutions that meet the evolving needs of multinational corporations.

John Coleman, the Chief Financial Officer at RDI, manages all fiscal operations and financial strategy. This role involves overseeing budgeting, financial planning, and resource allocation to support RDI's extensive business process outsourcing solutions. Coleman ensures the financial health and stability of the company, enabling investments in technology and talent to enhance contact center support and IT services. The Chief Financial Officer's oversight extends to managing financial risks and optimizing profitability across domestic and near-shore operations. John Coleman's financial acumen is critical for RDI's sustained growth and its commitment to delivering value-driven results, particularly in serving Fortune 500 clients and maintaining robust managed IT and helpdesk services.

Michael Markstahler, the President at RDI, directs key operational initiatives and drives strategic growth across specific business units. This leadership position involves enhancing the delivery of RDI's comprehensive business process outsourcing solutions, with a focus on optimizing contact center support and IT services. Markstahler oversees the implementation of new technologies and methodologies to improve customer experience and operational efficiency. The President's responsibilities include fostering strong client relationships and ensuring that RDI's services consistently meet the high standards expected by Fortune 500 companies. Michael Markstahler's leadership ensures that RDI's domestic and near-shore operations are aligned with the company's mission of providing value-driven results and superior outsourced environments.

Terry Ferstle, the President at RDI, leads strategic development and execution for critical operational segments of the business. This executive focuses on expanding RDI's footprint in business process outsourcing, particularly in enhancing contact center support and data analytics capabilities. Ferstle drives initiatives aimed at elevating customer experience through innovative outsourced environments and advanced IT solutions. The President's role involves ensuring seamless integration of services across RDI's multiple domestic and near-shore locations, supporting a diverse range of industries. Terry Ferstle's leadership is instrumental in maintaining RDI's commitment to delivering value-driven results and solidifying its position as a trusted partner for Fortune 500 companies seeking comprehensive BPO solutions.

Barry Miller, the President at RDI, drives strategic initiatives focused on operational excellence and service innovation within the business process outsourcing sector. This executive champions the enhancement of RDI's contact center support and managed IT services, ensuring they align with evolving industry demands and client expectations. Miller oversees the integration of data analytics and helpdesk services, aiming to elevate the overall customer experience for RDI's diverse client base. The President's role involves fostering a culture of continuous improvement across domestic and near-shore operations, ensuring value-driven results for Fortune 500 companies and other partners. Barry Miller's leadership is key to RDI's sustained growth and its commitment to providing cutting-edge outsourced environments.

Rowdie Embry, the President at RDI, directs strategic planning and operational oversight for key business segments, focusing on enhancing RDI's comprehensive business process outsourcing solutions. This leadership role emphasizes the expansion and refinement of contact center support, data analytics, and managed IT services to deliver superior customer experiences. Embry oversees initiatives that drive efficiency and effectiveness across RDI's domestic and near-shore operations, ensuring consistent delivery of value-driven results. The President's mandate includes fostering innovation within outsourced environments and strengthening client partnerships, particularly with Fortune 500 companies. Rowdie Embry's strategic direction is crucial for RDI's continued success in providing advanced BPO solutions and maintaining a competitive edge in the market.

Matt Dowd, the President at RDI, leads strategic growth and operational management for critical areas of the business, focusing on RDI's extensive business process outsourcing solutions. This executive drives the enhancement of contact center support, data analytics, and managed IT services, aiming to elevate customer experience across all client engagements. Dowd oversees the implementation of advanced strategies to ensure value-driven results for a diverse clientele, including Fortune 500 companies, operating from multiple domestic and near-shore locations. The President's responsibilities include fostering innovation in outsourced environments and ensuring RDI's services remain at the forefront of the industry. Matt Dowd's leadership is pivotal in maintaining RDI's commitment to operational excellence and client success.

Amy Gardner, the Director, Payroll & Benefits at RDI, manages the comprehensive administration of employee compensation and benefits programs. This critical function ensures that RDI's workforce, operating across multiple domestic and near-shore locations, receives accurate and timely payroll processing and competitive benefits packages. Gardner oversees the systems and processes that support RDI's commitment to its employees, which is foundational to delivering exceptional business process outsourcing solutions and contact center support. The Director, Payroll & Benefits' focus is on maintaining compliance, optimizing efficiency, and supporting the overall employee experience, which directly impacts the company's ability to serve its clients effectively. Amy Gardner's diligent management of these human resources functions underpins RDI's operational stability and its capacity to attract and retain top talent.