RDI Executive and Leadership Team

Bronson Trebbi, the Chief Executive Officer at RDI, directs the overarching corporate strategy and long-term vision for the organization. Trebbi manages the expansion of business process outsourcing solutions while ensuring the firm maintains its competitive edge in contact center support and data analytics. By aligning internal resources with the needs of Fortune 500 clients, the Chief Executive Officer drives operational excellence across all domestic and near-shore facilities. Bronson Trebbi monitors market trends to identify new opportunities for managed IT and helpdesk service growth. This leadership position requires constant collaboration with the board to refine service delivery models that elevate customer experience. Through rigorous oversight of organizational performance, the Chief Executive Officer secures the financial health and market reputation of the firm. Trebbi fosters a culture of innovation that supports the company mission of providing value-driven results for every client engagement.

Syed Jalaluddin, the Global Chief Executive Officer at RDI, architects the international growth strategy and cross-border operational framework. Jalaluddin oversees the integration of near-shore service centers to ensure consistent quality in contact center support and managed IT solutions. By standardizing service delivery protocols, the Global Chief Executive Officer optimizes efficiency across the entire global footprint. Syed Jalaluddin coordinates with regional leadership to scale business process outsourcing capabilities for multinational accounts. This role involves navigating complex regulatory environments and market demands to maintain high standards of customer experience. Through the implementation of advanced data analytics, the Global Chief Executive Officer enhances decision-making processes that impact the bottom line. Jalaluddin drives the expansion of the firm into new territories while maintaining the core values established in 1978. The Global Chief Executive Officer ensures that every international operation aligns with the broader corporate objectives of the organization.

John Coleman, the Chief Financial Officer at RDI, manages the fiscal health and capital allocation strategies for the entire enterprise. Coleman oversees financial planning, reporting, and risk management to support the growth of contact center and IT service lines. By analyzing revenue streams from various business process outsourcing contracts, the Chief Financial Officer ensures the firm maintains profitability while investing in technological infrastructure. John Coleman collaborates with executive leadership to evaluate the financial viability of new market entries and service expansions. This role involves maintaining rigorous compliance standards and optimizing cost structures across all domestic and near-shore locations. Through precise financial forecasting, the Chief Financial Officer provides the necessary data to guide strategic decision-making. Coleman secures the resources required to sustain the company commitment to elevating customer experience. The Chief Financial Officer monitors economic indicators to protect the long-term stability of the organization.

Rowdie Embry, the President at RDI, directs the operational execution of contact center support services for key accounts. Embry manages the daily performance metrics and quality assurance protocols that define the customer experience for major clients. By optimizing workforce management and training programs, the President ensures that service delivery remains consistent and efficient. Rowdie Embry coordinates with the IT department to integrate advanced analytics into the support workflow, enhancing the value provided to partners. This leadership role involves driving internal process improvements that reduce overhead and increase client satisfaction. Through the oversight of domestic operations, the President maintains the high standards expected by Fortune 500 companies. Embry fosters a collaborative environment that empowers teams to meet complex service level agreements. The President focuses on scaling operational capacity to accommodate the evolving needs of the business process outsourcing market.

Michael Markstahler, the President at RDI, directs the strategic development and implementation of managed IT and helpdesk services. Markstahler oversees the technical infrastructure and support teams that provide critical solutions to enterprise clients. By focusing on the integration of advanced IT tools, the President ensures that the firm delivers reliable and scalable technology support. Michael Markstahler collaborates with other executives to align IT service offerings with the broader business process outsourcing goals. This role involves managing client relationships to ensure that technical solutions directly address specific business challenges. Through the oversight of service delivery teams, the President maintains high uptime and performance standards for all managed accounts. Markstahler drives the adoption of new technologies to keep the firm at the forefront of the IT services industry. The President ensures that technical operations support the overall mission of elevating customer experience.

Barry Miller, the President at RDI, directs the business development and client acquisition strategies for the organization. Miller oversees the sales pipeline and partnership initiatives to expand the reach of contact center and data analytics services. By identifying new market opportunities, the President drives the growth of the client portfolio among Fortune 500 companies. Barry Miller collaborates with the marketing and operations teams to tailor service proposals that meet the unique needs of prospective partners. This role involves negotiating complex contracts and establishing long-term relationships that contribute to the financial success of the firm. Through the analysis of market demand, the President refines the service offerings to maintain a competitive advantage. Miller ensures that the sales strategy aligns with the company commitment to quality and value. The President leads the effort to penetrate new industries and broaden the market presence of the organization.

Terry Ferstle, the President at RDI, directs the internal process optimization and organizational efficiency initiatives. Ferstle oversees the implementation of lean methodologies across all departments to reduce waste and improve service delivery speed. By analyzing operational workflows, the President identifies bottlenecks in contact center and IT support processes. Terry Ferstle collaborates with department heads to deploy solutions that enhance productivity and resource utilization. This role involves managing cross-functional projects that align internal operations with the strategic goals of the firm. Through the application of data-driven insights, the President ensures that the organization remains agile and responsive to client needs. Ferstle fosters a culture of continuous improvement that supports the long-term growth of the business. The President monitors performance metrics to ensure that operational changes yield measurable improvements in customer experience and profitability.

Matt Dowd, the President at RDI, directs the data analytics and business intelligence division to provide actionable insights for clients. Dowd oversees the development of analytical models that track customer behavior and service performance. By leveraging data, the President enables clients to make informed decisions that improve their own customer experience outcomes. Matt Dowd collaborates with the IT and operations teams to ensure that data collection and reporting systems are robust and secure. This role involves translating complex data sets into clear strategic recommendations for Fortune 500 partners. Through the oversight of the analytics team, the President drives the innovation of new service offerings based on market trends. Dowd ensures that the data division remains a core component of the business process outsourcing value proposition. The President maintains the focus on delivering results that help clients achieve their specific business objectives.

Amy Gardner, the Director, Payroll & Benefits at RDI, architects the compensation and total rewards strategy for the entire workforce. Gardner oversees the administration of payroll systems and employee benefit programs to ensure compliance and competitive positioning in the labor market. By managing complex benefits packages, the Director, Payroll & Benefits supports the retention of top talent across all contact center and IT service departments. Amy Gardner collaborates with human resources and finance to align compensation structures with the overall budget and corporate goals. This role involves implementing automated systems to streamline payroll processing and improve accuracy for the diverse employee base. Through the analysis of benefits utilization, the Director, Payroll & Benefits identifies opportunities to enhance the employee experience while controlling costs. Gardner ensures that all payroll operations adhere to regional regulations and internal policies. The Director, Payroll & Benefits maintains the integrity of the compensation framework.