Leadership Overview
RDI has 6 executives leading key functions including strategy, operational oversight, business development, human capital management, and service delivery.
Focused on delivering high-impact business process outsourcing, RDI prioritizes the elevation of customer experience through advanced data analytics and managed IT solutions for Fortune 500 clients across domestic and near-shore markets.
Focused on delivering high-impact business process outsourcing, RDI prioritizes the elevation of customer experience through advanced data analytics and managed IT solutions for Fortune 500 clients across domestic and near-shore markets.
Leadership Roles at RDI
Rex Helms - Chief Executive Officer
Rex Helms, the Chief Executive Officer at RDI, directs the overarching corporate strategy and long-term vision for the organization. By aligning business process outsourcing solutions with evolving market demands, the Chief Executive Officer ensures the firm maintains a competitive edge in the contact center and IT services landscape. Rex Helms monitors the performance of all domestic and near-shore operations to guarantee consistent service quality for Fortune 500 partners. This leadership role involves constant collaboration with the board to drive sustainable growth and operational excellence. Through the implementation of data-driven decision-making frameworks, the Chief Executive Officer optimizes resource allocation across all departments. By fostering a culture of innovation and client-centricity, the executive secures the company's position as a leader in the BPO industry. Ultimately, the Chief Executive Officer maintains the integrity of the firm's service delivery model while expanding the reach of managed IT and helpdesk offerings.
Md Khan - Deputy Chief Executive Officer
Md Khan, the Deputy Chief Executive Officer at RDI, executes the tactical initiatives required to support the firm's expansive BPO service portfolio. The Deputy Chief Executive Officer manages the integration of advanced data analytics into daily contact center workflows, ensuring that client outcomes remain measurable and value-driven. Md Khan oversees the alignment of internal processes with the specific needs of diverse industry partners, facilitating seamless service transitions. By coordinating cross-departmental efforts, the Deputy Chief Executive Officer streamlines the delivery of managed IT and helpdesk services across all operational sites. This role requires constant vigilance regarding service level agreements and performance metrics to uphold the company's reputation for excellence. Through the rigorous application of operational standards, the executive drives efficiency and scalability within the organization. Ultimately, the Deputy Chief Executive Officer supports the broader strategic goals by refining the internal mechanisms that power the company's comprehensive outsourcing solutions.
Michael Markstahler - President
Michael Markstahler, the President at RDI, architects the growth strategy for the company's contact center division. Focusing on the expansion of client relationships, the President identifies new opportunities within the BPO sector to enhance service offerings. Michael Markstahler directs the implementation of specialized customer experience programs that cater to the unique requirements of Fortune 500 companies. By overseeing the performance of regional contact center teams, the President ensures that all service delivery remains consistent with the firm's high standards. This leadership role involves managing the transition of new accounts and optimizing existing client engagements to maximize retention and satisfaction. Through the application of industry-specific insights, the President drives the development of new service models that address complex business challenges. Ultimately, the President secures the company's market position by fostering strong partnerships and ensuring that every contact center interaction contributes to the overall success of the client's business objectives.
Matt Dowd - President
Matt Dowd, the President at RDI, directs the strategic development and execution of the firm's managed IT and helpdesk service lines. By focusing on the technical infrastructure that supports BPO operations, the President ensures that all client environments remain secure, scalable, and highly available. Matt Dowd oversees the integration of new technologies that enhance the efficiency of helpdesk support, directly impacting the quality of customer experience provided to end-users. The President manages the technical teams responsible for maintaining the firm's robust IT ecosystem across multiple geographic locations. This leadership role involves aligning technical capabilities with the evolving needs of Fortune 500 clients to ensure long-term value creation. Through the continuous improvement of IT service delivery models, the President drives innovation and operational reliability. Ultimately, the President secures the company's technological advantage by ensuring that all managed services meet the highest industry standards for performance and security.
Terry Ferstle - President
Terry Ferstle, the President at RDI, leads the strategic initiatives focused on data analytics and business intelligence solutions. The President architects the frameworks that allow the company to transform raw data into actionable insights for clients, thereby enhancing the value of the firm's BPO offerings. Terry Ferstle oversees the development of analytical tools that monitor performance trends and identify opportunities for process improvement within client operations. By collaborating with other C-suite leaders, the President ensures that data-driven strategies inform the company's overall service delivery model. This role involves managing the analytical teams that support decision-making for Fortune 500 partners, ensuring that every insight leads to measurable business outcomes. Through the application of advanced research methodologies, the President drives the evolution of the firm's analytics capabilities. Ultimately, the President secures the company's reputation as a data-centric partner by consistently delivering high-value intelligence that optimizes client performance and operational efficiency.
Amy Gardner - Director, Payroll & Benefits
Amy Gardner, the Director, Payroll & Benefits at RDI, manages the complex human capital infrastructure required to support a large, multi-site workforce. The Director, Payroll & Benefits ensures the accurate and timely administration of compensation and benefits programs across all domestic and near-shore locations. Amy Gardner designs policies that attract and retain top talent, which remains critical to the firm's ability to provide high-quality BPO services. By overseeing compliance with labor regulations and internal financial controls, the Director, Payroll & Benefits mitigates risk and maintains organizational stability. This role involves close collaboration with executive leadership to align human resources strategies with the company's broader financial goals. Through the optimization of payroll systems and benefit offerings, the executive enhances employee engagement and operational efficiency. Ultimately, the Director, Payroll & Benefits provides the foundational support necessary for the company to maintain a productive and motivated workforce capable of delivering exceptional client results.
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