RDI Executive and Leadership Team

Bryan Sng, the Chief Executive Officer at RDI, directs the overarching corporate strategy and operational execution. Sng guides RDI's expansion into new markets and service areas, ensuring alignment with the company's mission to enhance customer experience through business process outsourcing. This leadership role involves fostering innovation within the contact center and IT service divisions, driving efficiency across domestic and near-shore operations. Sng's strategic vision focuses on leveraging data analytics and managed IT services to deliver tangible value to clients, including Fortune 500 companies. The Chief Executive Officer ensures RDI maintains its competitive edge by adapting to evolving industry demands and client needs. Bryan Sng's leadership is pivotal in maintaining RDI's reputation for delivering comprehensive BPO solutions.

Conrad Vernon, the Founder, President & Chief Executive Officer at RDI, established the company's foundational principles and continues to shape its long-term trajectory. Vernon oversees the strategic direction and corporate governance, ensuring RDI's sustained growth and commitment to enhancing customer experience. As Founder, Vernon's deep understanding of the business process outsourcing landscape informs RDI's service development, particularly in contact center support and data analytics. The President & Chief Executive Officer role involves cultivating key client relationships and driving the company's expansion into new domestic and near-shore locations. Conrad Vernon's enduring vision guides RDI's evolution from its origins as a research analytics firm to its current status as a comprehensive BPO provider.

Md Khan, the Deputy Chief Executive Officer at RDI, supports the Chief Executive Officer in executing strategic initiatives and managing daily operations. Khan focuses on optimizing the delivery of RDI's core services, including contact center support, data analytics, and managed IT services. This role involves ensuring operational efficiency across RDI's multiple domestic and near-shore locations, enhancing the company's capacity to serve a diverse client base. The Deputy Chief Executive Officer plays a critical part in translating strategic objectives into actionable plans, driving performance improvements within the BPO framework. Md Khan's leadership ensures seamless integration of services and maintains RDI's commitment to elevating customer experience. Khan's oversight is crucial for maintaining high standards in outsourced environments.

Richard Ibarra, the President & Chief Executive Officer at RDI, drives the company's strategic vision and operational excellence. Ibarra leads RDI's efforts to expand its business process outsourcing solutions, focusing on enhancing customer experience across all service lines. This includes overseeing contact center operations, data analytics initiatives, and managed IT and helpdesk services. The President & Chief Executive Officer role involves fostering strong client partnerships, particularly with Fortune 500 companies, and ensuring RDI delivers value-driven results. Richard Ibarra's leadership guides the company's presence across multiple domestic and near-shore locations, adapting service offerings to meet the dynamic needs of various industries. Ibarra is committed to maintaining RDI's position as a leader in outsourced environments.

John Coleman, the Chief Financial Officer at RDI, directs all financial planning, management, and reporting activities. Coleman oversees the company's fiscal health, ensuring robust financial strategies that support RDI's growth and operational objectives in business process outsourcing. This includes managing budgets, analyzing financial performance, and securing capital for expansion into new domestic and near-shore locations. The Chief Financial Officer role is critical in evaluating investment opportunities and optimizing resource allocation across contact center, data analytics, and IT service divisions. John Coleman's financial acumen is essential for maintaining RDI's commitment to delivering value-driven results and enhancing customer experience. Coleman ensures financial stability across all RDI operations.

Terry Ferstle, the President at RDI, oversees key operational divisions and strategic growth initiatives. Ferstle focuses on enhancing the delivery of RDI's comprehensive business process outsourcing solutions, including contact center support and managed IT services. This leadership position involves driving operational efficiency across RDI's multiple domestic and near-shore locations, ensuring seamless service delivery to a diverse client base. The President role is instrumental in fostering cross-functional collaboration and maintaining RDI's commitment to elevating customer experience. Terry Ferstle's operational expertise guides the company's efforts to provide value-driven results and adapt to evolving industry demands. Ferstle ensures high performance standards are met.

Matt Dowd, the President at RDI, directs strategic initiatives focused on expanding the company's service offerings and market reach. Dowd oversees the integration of advanced data analytics and managed IT services into RDI's core business process outsourcing solutions. This leadership role involves cultivating key partnerships and ensuring RDI's operational readiness across its domestic and near-shore facilities. The President is responsible for driving innovation in contact center support, enhancing customer experience through technology and process improvements. Matt Dowd's strategic oversight is critical for maintaining RDI's competitive advantage and delivering exceptional value to clients, including Fortune 500 companies. Dowd champions operational excellence.

Michael Markstahler, the President at RDI, leads critical operational functions and strategic development for the company's business process outsourcing services. Markstahler focuses on enhancing the efficiency and effectiveness of RDI's contact center support and helpdesk services across its network of domestic and near-shore locations. This role involves driving process improvements and ensuring seamless service delivery to meet client demands. The President is instrumental in fostering a culture of continuous improvement and client satisfaction, reinforcing RDI's commitment to elevating customer experience. Michael Markstahler's leadership ensures RDI consistently delivers value-driven results and maintains its reputation for excellence in outsourced environments. Markstahler guides operational strategy.

Richard Falbo, the President at RDI, spearheads strategic growth and operational management for key business units. Falbo directs the expansion of RDI's comprehensive BPO solutions, emphasizing enhanced customer experience through advanced contact center and IT services. This leadership position involves overseeing the company's presence across multiple domestic and near-shore locations, ensuring consistent service quality and client satisfaction. The President role is crucial for driving innovation in data analytics and managed IT services, aligning RDI's offerings with market needs. Richard Falbo's strategic vision ensures RDI delivers value-driven results and maintains its competitive edge in the outsourced services sector. Falbo focuses on scalable solutions.

Amy Gardner, the Director, Payroll & Benefits at RDI, manages all aspects of employee compensation and benefits administration. Gardner ensures accurate and timely processing of payroll for RDI's extensive workforce across multiple domestic and near-shore locations. This role involves developing and implementing comprehensive benefits programs that support employee well-being and retention, aligning with RDI's commitment to its people. The Director, Payroll & Benefits oversees the administration of health insurance, retirement plans, and other employee-related financial programs. Amy Gardner's meticulous attention to detail is crucial for maintaining compliance with all relevant labor laws and regulations, supporting RDI's operational integrity. Gardner ensures fair and equitable compensation practices.