Leadership Overview
RDI has 9 executives leading key functions including strategy, finance, and operations.
Driven by a commitment to enhancing customer experience, RDI leverages comprehensive BPO solutions to deliver value-driven results across multiple industries, solidifying its market impact through dedicated outsourced environments.
Driven by a commitment to enhancing customer experience, RDI leverages comprehensive BPO solutions to deliver value-driven results across multiple industries, solidifying its market impact through dedicated outsourced environments.
Leadership Roles at RDI
Bronson Trebbi - Chief Executive Officer
Bronson Trebbi, the Chief Executive Officer at RDI, directs the overarching corporate strategy and vision. Trebbi guides RDI's expansion into new markets and service areas, ensuring alignment with the company's core mission of enhancing customer experience through business process outsourcing. This leadership role involves fostering innovation within the contact center and IT services divisions, critical for maintaining RDI's competitive edge. Bronson Trebbi oversees the integration of advanced data analytics and managed IT solutions into the company's comprehensive BPO offerings. The Chief Executive Officer's focus remains on driving value-driven results for Fortune 500 clients and other industry partners, leveraging RDI's extensive domestic and near-shore operational footprint. Trebbi's strategic direction ensures RDI continues its legacy of providing essential outsourced environments that elevate client operations and customer satisfaction.
Syed Jalaluddin - Global Chief Executive Officer
Syed Jalaluddin, the Global Chief Executive Officer at RDI, spearheads the company's worldwide operational strategy and execution. Jalaluddin manages RDI's global presence, ensuring seamless service delivery across all domestic and near-shore locations. This executive's responsibilities include optimizing contact center support and IT services to meet the diverse needs of a global clientele. Syed Jalaluddin drives the strategic initiatives aimed at enhancing customer experience, a cornerstone of RDI's business process outsourcing solutions. The Global Chief Executive Officer's oversight extends to the development and implementation of data analytics capabilities that provide actionable insights for clients. By fostering strong relationships with international partners, Jalaluddin ensures RDI maintains its position as a leading provider of outsourced environments, delivering consistent value and operational excellence on a global scale.
John Coleman - Chief Financial Officer
John Coleman, the Chief Financial Officer at RDI, manages all financial operations and fiscal strategy for the organization. Coleman oversees budgeting, financial planning, and investment strategies to support RDI's growth objectives in business process outsourcing. This critical role ensures the financial health and stability necessary for expanding contact center and IT service offerings. John Coleman directs the financial reporting and compliance functions, maintaining transparency with stakeholders and regulatory bodies. The Chief Financial Officer's expertise is vital in evaluating new market opportunities and managing financial risks associated with RDI's domestic and near-shore operations. By optimizing resource allocation, Coleman directly contributes to RDI's ability to deliver value-driven results and enhance customer experience through efficient service delivery.
Rowdie Embry - President
Rowdie Embry, the President at RDI, drives operational excellence across key business units, focusing on the delivery of comprehensive BPO solutions. Embry oversees the strategic implementation of contact center support and managed IT services, ensuring alignment with RDI's mission to enhance customer experience. This leadership position involves optimizing workflows and resource management within RDI's multiple domestic and near-shore locations. Rowdie Embry champions initiatives that leverage data analytics to improve service efficiency and client outcomes. The President's focus is on maintaining high standards of service delivery and fostering innovation within the outsourced environments RDI provides. Embry's leadership ensures that RDI consistently delivers value-driven results and strengthens its market position across various industries.
Matt Dowd - President
Matt Dowd, the President at RDI, directs strategic growth initiatives and operational scaling for the company's business process outsourcing services. Dowd focuses on expanding RDI's footprint and service capabilities, particularly in advanced data analytics and helpdesk support. This executive role is pivotal in ensuring RDI's outsourced environments effectively enhance customer experience across diverse industries. Matt Dowd oversees the integration of new technologies and methodologies to optimize contact center operations and IT service delivery. The President's responsibilities include fostering strong client relationships and ensuring the delivery of value-driven results that meet and exceed expectations. Dowd's leadership ensures RDI's continued success in providing comprehensive BPO solutions from its multiple domestic and near-shore locations.
Barry Miller - President
Barry Miller, the President at RDI, leads the strategic direction and operational management of RDI's core business process outsourcing services. Miller focuses on enhancing the efficiency and effectiveness of contact center support and managed IT services, ensuring superior customer experience outcomes. This executive role is crucial for driving innovation and service excellence across RDI's domestic and near-shore operational centers. Barry Miller oversees the development and deployment of data analytics solutions that provide clients with critical business insights. The President's commitment is to deliver value-driven results by optimizing outsourced environments and adapting to evolving industry demands. Miller's leadership ensures RDI remains a trusted partner for businesses seeking comprehensive BPO solutions.
Michael Markstahler - President
Michael Markstahler, the President at RDI, drives the strategic vision and operational execution for the company's business process outsourcing initiatives. Markstahler focuses on enhancing RDI's contact center support and managed IT services, ensuring optimal customer experience delivery. This executive position is key to expanding RDI's service offerings and market reach from its domestic and near-shore operational bases. Michael Markstahler oversees the integration of advanced data analytics and helpdesk solutions to provide comprehensive BPO value. The President's objective is to deliver consistent, value-driven results by optimizing outsourced environments and fostering operational efficiency. Markstahler's leadership ensures RDI remains at the forefront of the BPO industry, supporting diverse client needs.
Terry Ferstle - President
Terry Ferstle, the President at RDI, leads the strategic development and operational oversight of RDI's business process outsourcing services. Ferstle concentrates on advancing the company's contact center solutions and IT support capabilities to elevate customer experience across all served industries. This leadership role is instrumental in guiding RDI's expansion and ensuring the effective management of its domestic and near-shore operational sites. Terry Ferstle champions initiatives focused on leveraging data analytics to drive performance improvements and deliver tangible value to clients. The President's commitment lies in optimizing outsourced environments and ensuring RDI consistently provides value-driven results. Ferstle's strategic guidance reinforces RDI's position as a premier BPO provider.
Amy Gardner - Director, Payroll & Benefits
Amy Gardner, the Director, Payroll & Benefits at RDI, manages the comprehensive administration of employee compensation and benefits programs. Gardner ensures the accurate and timely processing of payroll for RDI's extensive workforce across multiple domestic and near-shore locations. This role is vital for maintaining employee satisfaction and supporting RDI's operational capacity in delivering business process outsourcing solutions. Amy Gardner oversees the development and implementation of benefit strategies that attract and retain talent, crucial for the company's success in contact center and IT services. The Director, Payroll & Benefits ensures compliance with all relevant labor laws and regulations, safeguarding RDI's commitment to its employees. Gardner's meticulous management contributes directly to RDI's ability to provide value-driven results by supporting its most valuable asset: its people.
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