RDI Executive and Leadership Team

Bronson Trebbi, the Chief Executive Officer at RDI, directs the overarching strategic vision and long-term growth trajectory of the organization. Trebbi architects the firm's expansion into new market segments while ensuring that all business process outsourcing solutions align with the evolving needs of Fortune 500 clients. By overseeing the integration of data analytics into core service offerings, the Chief Executive Officer drives innovation across all domestic and near-shore operations. This leadership role involves constant collaboration with the Board to maintain financial stability and operational agility. Bronson Trebbi monitors the competitive landscape to identify opportunities for service enhancement, ensuring that the company remains a leader in the contact center and IT support sectors. Through rigorous oversight of corporate performance metrics, the Chief Executive Officer secures the firm's reputation for delivering value-driven results and superior customer experience outcomes.

Matt Dowd, the President at RDI, manages the daily execution of contact center support services and operational workflows. Dowd optimizes internal processes to ensure that helpdesk services meet stringent quality benchmarks for diverse industry partners. Overseeing the deployment of resources across various regional sites, the President maintains high standards of service delivery and efficiency. Matt Dowd coordinates with other executive leaders to align operational capacity with client demand, facilitating seamless transitions for new business accounts. This role requires constant monitoring of performance data to refine service delivery models and improve overall customer satisfaction metrics. By focusing on the tactical implementation of BPO solutions, the President ensures that the company consistently achieves its operational goals. Dowd drives the continuous improvement of support environments, reinforcing the firm's position as a premier provider of managed IT and contact center solutions.

Terry Ferstle, the President at RDI, leads the expansion of business development initiatives and client acquisition strategies. Ferstle identifies emerging market opportunities and cultivates relationships with key stakeholders to drive revenue growth across the firm's portfolio. By overseeing the sales pipeline and marketing alignment, the President ensures that the company's BPO solutions reach a broader range of industries. Terry Ferstle coordinates with the executive team to tailor service offerings to the specific requirements of Fortune 500 partners, enhancing the firm's market presence. This leadership role involves analyzing market trends to pivot service strategies, ensuring that the company remains competitive in the evolving IT and contact center landscape. Through the development of strategic partnerships, the President secures long-term contracts that support the firm's financial health. Ferstle drives the growth of the client base, ensuring that the organization consistently meets its ambitious revenue targets and market expansion goals.

Michael Markstahler, the President at RDI, focuses on the integration of advanced technology and data analytics into the company's service delivery framework. Markstahler architects the digital infrastructure that supports managed IT and helpdesk services, ensuring high availability and performance for all clients. By overseeing the technical teams, the President drives the adoption of innovative tools that enhance the efficiency of contact center operations. Michael Markstahler collaborates with other executives to align technological capabilities with the firm's strategic mission of elevating customer experience. This role involves managing the lifecycle of IT projects, from initial design to full-scale implementation across domestic and near-shore locations. Through the optimization of technical resources, the President ensures that the company maintains a competitive edge in the BPO sector. Markstahler monitors system performance and security protocols, guaranteeing that all technological solutions meet the rigorous demands of the firm's diverse client base.

Amy Gardner, the Director, Payroll & Benefits at RDI, oversees the administration of compensation structures and employee welfare programs across the entire organization. Gardner architects robust payroll systems that ensure compliance with regional labor regulations while supporting the firm's large, distributed workforce. By managing complex benefits packages, the Director, Payroll & Benefits fosters a stable and productive work environment essential for high-quality customer service delivery. Amy Gardner collaborates with leadership to align human capital investments with the company's broader financial objectives and growth targets. This role involves analyzing workforce data to optimize benefit utilization and payroll efficiency, directly impacting the firm's operational overhead. Through meticulous attention to detail and regulatory adherence, the Director, Payroll & Benefits maintains the integrity of internal personnel systems. Gardner ensures that all compensation strategies support the retention of top talent, which remains critical to the company's success in the competitive BPO industry.