Leadership Overview
ACT has 5 executives leading key functions including strategy, marketing, operations, finance, and human resources.
Focused on delivering performance-driven contact center solutions, ACT transforms every customer interaction into a strategic opportunity to build brand loyalty and trust across global markets.
Focused on delivering performance-driven contact center solutions, ACT transforms every customer interaction into a strategic opportunity to build brand loyalty and trust across global markets.
Leadership Roles at ACT
Hunter Croft - President & Chief Executive Officer
Hunter Croft, the President & Chief Executive Officer at ACT, directs the overarching corporate strategy and long-term vision for the organization. By overseeing global operations across North America, Asia, Africa, and South America, the President & Chief Executive Officer ensures that the company maintains its position as a premier provider of performance-driven contact center services. This leadership role involves constant collaboration with the Board to align business objectives with evolving market demands. Hunter Croft drives the expansion of service capabilities, ensuring that the company effectively represents client brands through diverse communication channels. By prioritizing innovation in back-office support and customer experience, the President & Chief Executive Officer secures sustainable growth. Ultimately, Croft fosters a culture of excellence that empowers the entire organization to exceed client expectations while maintaining operational efficiency on a massive, international scale.
James Griffiths - Chief Financial Officer
James Griffiths, the Chief Financial Officer at ACT, directs the financial planning, reporting, and fiscal health of the organization. By overseeing capital allocation and budgetary management across international operations, the Chief Financial Officer ensures that the company maintains the resources necessary to support its global expansion. This leadership role involves providing critical financial insights to the Board and executive team to guide strategic decision-making. James Griffiths drives cost-efficiency initiatives and revenue growth strategies, ensuring that the company remains competitive in the contact center and back-office support market. By managing financial risks and ensuring regulatory compliance, the Chief Financial Officer protects the long-term stability of the business. Through meticulous oversight of fiscal performance, Griffiths supports the company's mission of delivering value to clients, ensuring that the organization possesses the financial strength to innovate and scale its service offerings effectively.
Susan Parker - Chief Operating Officer
Susan Parker, the Chief Operating Officer at ACT, manages the daily execution of contact center operations and back-office support services. By overseeing service delivery across diverse global regions, the Chief Operating Officer ensures that every customer interaction meets the highest standards of quality and efficiency. This leadership role involves optimizing workflows and implementing technical solutions that allow the company to represent client brands with precision. Susan Parker drives operational excellence by streamlining administrative functions and enhancing the performance of support teams. By coordinating with other C-suite leaders, the Chief Operating Officer maintains alignment between service delivery and corporate growth targets. Through rigorous process management and a focus on scalable infrastructure, Parker ensures that the company consistently delivers exceptional experiences to major businesses, thereby solidifying the organization's reputation as a reliable, performance-driven partner in the global contact center industry.
Zabrina Doerck - Chief Marketing Officer
Zabrina Doerck, the Chief Marketing Officer at ACT, architects the brand identity and market positioning for the organization. By managing outreach initiatives across North America and international territories, the Chief Marketing Officer ensures that the company effectively communicates its value proposition to major businesses. This leadership role involves developing comprehensive campaigns that highlight the company's expertise in customer support and technical assistance. Zabrina Doerck drives lead generation and client acquisition strategies, ensuring that the brand voice remains consistent across all communication channels. By analyzing market trends and competitive landscapes, the Chief Marketing Officer aligns marketing efforts with the broader corporate mission of building loyalty and trust. Through strategic partnerships and targeted messaging, Doerck enhances the company's visibility, ensuring that the organization remains the preferred choice for businesses seeking high-quality, performance-driven contact center and back-office support services.
Michelle Lair - Chief People Officer
Michelle Lair, the Chief People Officer at ACT, directs the human capital strategy and organizational development for the company. By overseeing talent acquisition, employee engagement, and professional training across global operations, the Chief People Officer ensures that the workforce remains equipped to deliver exceptional customer experiences. This leadership role involves fostering a corporate culture that prioritizes loyalty, trust, and high performance. Michelle Lair drives initiatives that support employee retention and leadership development, ensuring that the company attracts top-tier talent to represent client brands. By collaborating with other executives, the Chief People Officer aligns human resources policies with the broader business goals of the organization. Through the implementation of comprehensive training programs and inclusive workplace practices, Lair ensures that the company maintains a motivated and skilled team capable of meeting the complex demands of the modern contact center industry.
Explore Leadership Teams in Business Services
Teleperformance SE is a global leader in outsourced customer experience management and contact center services, headquartered in France. The company provides comprehensive business process outsourcing solutions that encompass customer care, technical support, sales, debt collection, and back-office services across multiple industries and sectors worldwide. Operating through an extensive network of contact centers and delivery sites spanning numerous countries and continents, Teleperformance serves a diverse portfolio of international clients ranging from telecommunications and financial services to e-commerce, healthcare, technology, and retail. The company leverages advanced digital technologies, artificial intelligence, and omnichannel capabilities to deliver seamless customer interactions across voice, chat, email, social media, and other communication platforms. Teleperformance emphasizes its commitment to operational excellence, innovation, and employee development while maintaining a strong focus on data security and regulatory compliance. Through its global presence and multilingual capabilities, the company positions itself as a strategic partner for brands seeking to enhance customer satisfaction, optimize operational efficiency, and drive business growth through superior customer engagement solutions.
Company Leadership
SP
TP
Alorica is a business process outsourcing (BPO) company that provides customer experience (CX) and customer support services to organizations across a wide range of industries. The company helps businesses manage customer interactions through contact centers, offering services such as customer care, technical support, sales, collections, content moderation, back-office operations, and digital support across voice, chat, email, social media, and other communication channels. By combining human expertise with technology and analytics, Alorica enables organizations to improve customer satisfaction, streamline operations, and deliver consistent customer experiences at scale.
Company Leadership
SD
CH
Founded in 1926 and headquartered in Glassport, Pennsylvania, TMS International is a provider of on-site industrial mill services. TMS offers services to industrial steel manufacturing companies worldwide.
Company Leadership DP
DB
JZ
TS
We help companies train their machine learning algorithms and fulfill their operations processes at scale. We believe that forming a relationship where our Clients see us as their operations partner is key to our success. Outsourcing with BOLDR is simple. We are an extension of your business and will use your chat tools and work on your time zone. BOLDR is in this for the long haul and believe that patience and clear communication are key to building a successful overseas partnership.
Company Leadership MR
DG
MP
Frequently Asked Questions Regarding ACT Top Executives and Leadership Team
