Humach Executive and Leadership Team

Timothy Houlne, the Chief Executive Officer at Humach, directs the overarching corporate strategy and long-term vision for the organization. By prioritizing the integration of advanced contact center outsourcing technology, the Chief Executive Officer ensures the company maintains a competitive edge in the omnichannel support sector. Timothy Houlne oversees high-level partnerships and capital allocation to support sustainable growth across North American markets. This leadership role involves constant collaboration with the Board to refine service delivery models and enhance client value propositions. Through the implementation of scalable management frameworks, the Chief Executive Officer drives operational excellence and market expansion. By fostering a culture of innovation, the Chief Executive Officer aligns internal resources with the evolving demands of the digital service landscape. Ultimately, the Chief Executive Officer secures the financial health and strategic direction of the firm while maintaining a focus on superior human management solutions.

Kelly Uhlrich, the Chief Operating Officer at Humach, manages the daily execution of contact center outsourcing services and internal business processes. Overseeing the delivery of omnichannel support, the Chief Operating Officer ensures that service quality meets stringent performance metrics across all client accounts. Kelly Uhlrich drives operational efficiency by optimizing human management workflows and resource allocation. This leadership role involves close collaboration with the Chief Technology Officer to implement new service protocols and improve agent productivity. By monitoring regional performance indicators, the Chief Operating Officer maintains consistent service standards across the company's broad market reach. The Chief Operating Officer identifies bottlenecks in service delivery and executes strategic adjustments to enhance client satisfaction. Through the management of large-scale operational teams, the Chief Operating Officer supports the company's mission to provide seamless, high-quality support solutions that drive long-term client retention and business growth.

James Morgenstein, the Chief Technology Officer at Humach, architects the software solutions and technical infrastructure powering the company's contact center platforms. Overseeing the development of omnichannel support tools, the Chief Technology Officer ensures seamless integration between human management systems and client-facing applications. James Morgenstein drives the digital transformation roadmap, focusing on automation and data-driven insights to improve service efficiency. This leadership role requires constant coordination with the executive team to align technical capabilities with broader business objectives. By managing the engineering department, the Chief Technology Officer maintains robust, secure, and scalable systems that support diverse client needs across international operations. The Chief Technology Officer evaluates emerging technologies to keep the company at the forefront of the industry. Through rigorous oversight of software development lifecycles, the Chief Technology Officer guarantees high-performance standards and reliable service delivery for every enterprise partner.

Leonard Sachs, the Executive Chief of Staff at Humach, coordinates cross-functional initiatives and facilitates communication between the executive leadership team and the broader organization. Overseeing the alignment of internal projects with the company's strategic goals, the Executive Chief of Staff ensures that operational priorities remain synchronized with the mission of providing superior contact center technology. Leonard Sachs drives the execution of special projects that enhance organizational agility and internal transparency. This leadership role involves managing complex workflows and supporting the Chief Executive Officer in high-stakes decision-making processes. By streamlining administrative and operational functions, the Executive Chief of Staff improves overall organizational efficiency. The Executive Chief of Staff monitors progress on key performance indicators to ensure that all departments contribute effectively to the company's market impact. Through meticulous planning and resource management, the Executive Chief of Staff supports the firm's commitment to excellence in human management and omnichannel support services.