Humach Executive and Leadership Team

Timothy Houlne, the Chief Executive Officer at Humach, directs the overarching corporate strategy and long-term vision for the organization. By prioritizing the integration of human management with advanced contact center technology, Houlne ensures the company maintains a competitive edge in the omnichannel support sector. The Chief Executive Officer oversees high-level partnerships and capital allocation to fuel expansion across North American markets. Timothy Houlne actively collaborates with the Board to refine service delivery models that optimize client outcomes. This leadership role involves constant evaluation of market trends to pivot service offerings toward emerging digital demands. Through rigorous oversight of organizational performance, the Chief Executive Officer drives sustainable growth and operational excellence. Houlne maintains a focus on scaling the business infrastructure to support diverse enterprise needs while upholding the core mission of delivering seamless customer experiences through innovative technological solutions.

Kelly Uhlrich, the Chief Operating Officer at Humach, manages the daily execution of contact center outsourcing services and internal resource allocation. By streamlining operational workflows, Uhlrich ensures that omnichannel support delivery meets stringent quality benchmarks for global clients. The Chief Operating Officer coordinates cross-departmental efforts to enhance service efficiency and reduce response times across all managed platforms. Kelly Uhlrich monitors performance metrics to identify bottlenecks in service delivery, implementing corrective measures that improve overall output. This leadership role requires constant alignment with the executive team to ensure that operational capacity matches the evolving demands of the business. Uhlrich drives initiatives that optimize human management processes, ensuring that the workforce remains agile and responsive to client needs. By focusing on operational scalability, the Chief Operating Officer secures the foundation for consistent service delivery and long-term client retention within the competitive outsourcing landscape.

James Morgenstein, the Chief Technology Officer at Humach, architects the proprietary software solutions and technical infrastructure that power the company's contact center services. By overseeing the development of omnichannel support platforms, Morgenstein ensures that the technology stack remains robust, secure, and scalable for enterprise-level clients. The Chief Technology Officer directs the engineering teams in building innovative tools that bridge the gap between human management and automated support systems. James Morgenstein evaluates emerging technologies to integrate artificial intelligence and data analytics into the existing service framework. This leadership role involves close collaboration with the executive team to align technical roadmaps with broader business objectives. By maintaining a focus on system reliability and performance, the Chief Technology Officer drives the digital transformation of client support operations. Morgenstein ensures that all technical deployments support the company's mission of providing high-quality, technology-driven customer engagement solutions.

Leonard Sachs, the Executive Chief of Staff at Humach, manages internal communications and coordinates strategic initiatives across the leadership team. By facilitating alignment between the Chief Executive Officer and other department heads, Sachs ensures that corporate goals remain the primary focus of all operational activities. The Executive Chief of Staff oversees the implementation of organizational policies that support the company's mission of delivering superior contact center outsourcing services. Leonard Sachs monitors project timelines and resource distribution to ensure that high-priority objectives receive the necessary attention. This leadership role involves managing complex workflows and resolving internal challenges to maintain organizational momentum. By streamlining executive decision-making processes, the Executive Chief of Staff drives efficiency and clarity throughout the company. Sachs supports the development of internal culture and professional standards, ensuring that the workforce remains unified in the pursuit of excellence within the omnichannel support and human management sectors.