Foundever Executive and Leadership Team

Charles Sykes, the President & Chief Executive Officer at Foundever, directs the overarching corporate strategy and global vision for the customer experience industry. By aligning advanced technology with service excellence, the President & Chief Executive Officer ensures that Foundever meets the complex operational needs of over 750 digital-first brands. This leadership role involves constant engagement with the Board to drive long-term growth and market expansion across multiple continents. Charles Sykes maintains a focus on scaling the business model to support diverse client requirements in North America, Europe, Asia, Africa, and South America. Through the integration of innovative CX solutions, the President & Chief Executive Officer secures the company's position as a global leader. By fostering a culture of performance and agility, Sykes empowers the entire organization to deliver seamless customer experiences in every critical moment that matters for clients.

Maximilien Perrollaz, the Chief Financial Officer (Brazil) at Foundever, manages all fiscal planning and financial reporting for the South American market. Overseeing regional capital allocation, the Chief Financial Officer (Brazil) ensures that local operations remain profitable while supporting the broader global mission of delivering high-quality customer experience services. This role involves rigorous analysis of market trends and cost structures to optimize resource distribution across the Brazilian network. Maximilien Perrollaz coordinates with global leadership to maintain financial transparency and compliance with international standards. By implementing robust financial controls, the Chief Financial Officer (Brazil) supports the expansion of service capabilities for digital-first brands operating within the region. Through strategic budgeting and investment in local infrastructure, Perrollaz drives sustainable growth and financial stability. This leadership position remains vital for maintaining the competitive edge of the company within the complex and evolving South American business landscape.

Vincent Couchard, the Chief Operating Officer, -Africa (West) at Foundever, directs all service delivery and operational workflows across the West African region. Overseeing the implementation of advanced CX technology, the Chief Operating Officer, -Africa (West) ensures that local teams provide seamless support to global clients. This role involves managing large-scale call center operations and optimizing workforce efficiency to meet the specific demands of digital-first brands. Vincent Couchard collaborates with regional leadership to align operational outputs with the company's global quality standards. By refining service delivery processes, the Chief Operating Officer, -Africa (West) enhances the overall customer experience and drives operational excellence. Through the development of local talent and infrastructure, Couchard secures the company's footprint in the region. This leadership role focuses on maintaining high performance levels while adapting to the unique market dynamics present throughout West Africa to ensure consistent service delivery.

Michelle Parks, the Global Chief Operating Officer at Foundever, directs the execution of operational strategies across the entire international network. Overseeing the integration of technology and human expertise, the Global Chief Operating Officer ensures that all service centers maintain consistent quality for over 750 brands. This role involves standardizing processes across North America, Europe, Asia, Africa, and South America to maximize efficiency and client satisfaction. Michelle Parks collaborates with other C-suite leaders to refine the company's CX solutions and drive innovation in service delivery. By monitoring global performance metrics, the Global Chief Operating Officer identifies opportunities for process improvement and operational scaling. Through the management of complex service environments, Parks supports the company's objective of delivering seamless experiences in every interaction. This leadership position remains central to maintaining the operational integrity and competitive market position of the organization on a worldwide scale.

John Bowden, the Chief Operating Officer (North America) at Foundever, directs all call center services and operational activities within the North American market. Overseeing the deployment of innovative CX solutions, the Chief Operating Officer (North America) ensures that regional operations meet the high standards required by leading digital-first brands. This role involves managing large-scale service teams and optimizing workflows to improve efficiency and client outcomes. John Bowden coordinates with global leadership to align regional strategies with the company's overarching mission of service excellence. By leveraging advanced technology, the Chief Operating Officer (North America) enhances the quality of customer interactions across the continent. Through the continuous refinement of operational processes, Bowden drives growth and maintains the company's market leadership in the region. This leadership position focuses on delivering consistent, high-value results while adapting to the fast-paced demands of the North American customer experience industry.

Liza Capogrosso, the Chief HR Officer & Chief Human Resources Officer at Foundever, directs all talent acquisition, employee development, and organizational culture initiatives. Overseeing the workforce strategy for a global network, the Chief HR Officer & Chief Human Resources Officer ensures that the company attracts and retains the expertise necessary to support digital-first brands. This role involves designing comprehensive training programs that align with the company's commitment to customer service excellence. Liza Capogrosso collaborates with regional leaders to foster an inclusive and high-performing work environment across multiple continents. By implementing modern HR technology and performance management systems, the Chief HR Officer & Chief Human Resources Officer drives employee engagement and operational productivity. Through the cultivation of a strong corporate culture, Capogrosso supports the long-term business objectives of the organization. This leadership role remains essential for building the human capital required to deliver seamless customer experiences in every market.