Foundever Executive and Leadership Team

Charles Sykes, the President & Chief Executive Officer at Foundever, directs the overarching corporate strategy and global vision for the organization. By aligning advanced technology with customer service excellence, the President & Chief Executive Officer ensures the company maintains a competitive edge within the customer experience industry. This leadership role involves managing relationships with over 750 leading brands while driving long-term growth across multiple continents. Charles Sykes monitors market trends to adapt service offerings, ensuring the firm meets evolving operational needs. Through consistent focus on innovation and quality, the President & Chief Executive Officer secures the company's position as a global leader in CX solutions. By fostering a culture of excellence, the executive drives performance across all international business units, ultimately delivering value to clients and stakeholders alike.

Alexander Riedel, the Chief Financial Officer at Foundever, manages the global financial health and fiscal planning for the entire organization. Overseeing capital allocation and budgetary discipline, the Chief Financial Officer ensures the company maintains the resources necessary to support expansive CX operations. This role involves analyzing financial performance across North America, Europe, Asia, Africa, and South America to optimize profitability. Alexander Riedel coordinates with other C-suite leaders to align investment strategies with the broader mission of providing innovative customer service solutions. By implementing rigorous financial controls, the Chief Financial Officer mitigates risk and supports sustainable growth. Through precise forecasting and reporting, the executive provides the transparency required for strategic decision-making. Ultimately, Riedel strengthens the financial foundation that allows the firm to deliver seamless experiences for digital-first brands worldwide.

Charlotte Craipeau, the Chief Financial Officer, Transformation at Foundever, leads the financial restructuring and modernization initiatives essential for long-term organizational agility. By identifying opportunities for process optimization, the Chief Financial Officer, Transformation ensures that internal systems evolve alongside the rapidly changing CX industry. This role involves managing complex financial projects that streamline operations and improve cost-efficiency across the global network. Charlotte Craipeau collaborates with executive leadership to implement digital tools that enhance data accuracy and reporting capabilities. By driving these transformation efforts, the Chief Financial Officer, Transformation supports the company's ability to scale services for over 750 brands. Through strategic oversight of change management, the executive ensures that financial processes remain robust and adaptable. Ultimately, Craipeau secures the operational efficiency required to maintain a leadership position in the global customer experience market.

Maximilien Perrollaz, the Chief Financial Officer (Brazil) at Foundever, oversees all fiscal operations and financial planning within the South American market. By managing local budgetary requirements and regulatory compliance, the Chief Financial Officer (Brazil) ensures that regional operations remain profitable and aligned with global standards. This role involves analyzing market-specific economic conditions to support the expansion of CX services across the region. Maximilien Perrollaz coordinates with the broader finance team to provide accurate forecasting and resource management. By optimizing local financial workflows, the Chief Financial Officer (Brazil) enhances the efficiency of service delivery for clients operating in Brazil. Through diligent oversight of regional assets, the executive supports the company's mission to provide seamless customer experiences. Ultimately, Perrollaz drives financial stability and growth within this critical geographic segment of the global network.

John Bowden, the Chief Operating Officer (North America) at Foundever, directs all operational activities and service delivery across the North American market. By architecting scalable call center solutions, the Chief Operating Officer (North America) ensures that client requirements receive efficient and high-quality execution. This leadership role involves managing large-scale teams to maintain service excellence for diverse digital-first brands. John Bowden monitors performance metrics to drive continuous improvement in customer interaction quality. By integrating advanced technology into daily workflows, the Chief Operating Officer (North America) enhances operational agility and responsiveness. Through close collaboration with regional leadership, the executive ensures alignment with the global mission of the company. Ultimately, Bowden optimizes service delivery models to support the complex needs of clients operating within the competitive North American landscape.

Vincent Couchard, the Chief Operating Officer, -Africa (West) at Foundever, directs all service delivery and operational infrastructure across the West African region. By managing local teams and implementing standardized CX protocols, the Chief Operating Officer, -Africa (West) ensures that service quality meets the high expectations of global clients. This role involves overseeing the integration of advanced technology into regional call center operations to improve performance. Vincent Couchard monitors operational metrics to drive efficiency and maintain service excellence in a dynamic market environment. By fostering strong local partnerships, the Chief Operating Officer, -Africa (West) expands the company's footprint and operational capacity. Through strategic leadership, the executive ensures that regional activities contribute effectively to the global mission of the firm. Ultimately, Couchard secures the operational success necessary to support digital-first brands operating within the African market.

Craig Reines, the Chief Operating Officer (APAC, Asia Pacific) at Foundever, manages all operational functions and service delivery across the Asia Pacific region. By architecting robust service models, the Chief Operating Officer (APAC, Asia Pacific) ensures that client needs receive consistent and high-quality support. This role involves overseeing large-scale operations to maintain excellence for diverse digital-first brands. Craig Reines monitors performance data to drive continuous improvement and operational efficiency throughout the region. By integrating advanced technology into daily workflows, the Chief Operating Officer (APAC, Asia Pacific) enhances the company's ability to deliver seamless customer experiences. Through close collaboration with global leadership, the executive ensures alignment with the overarching mission of the firm. Ultimately, Reines optimizes service delivery to support the complex requirements of clients operating within the competitive Asia Pacific landscape.

Michelle Parks, the Global Chief Operating Officer at Foundever, directs the entire operational strategy and service delivery framework across all international markets. By standardizing processes and implementing best practices, the Global Chief Operating Officer ensures that every client receives a seamless and high-quality customer experience. This leadership role involves managing the performance of regional operations across North America, Europe, Asia, Africa, and South America. Michelle Parks coordinates with other C-suite leaders to integrate advanced technology into the global service network. By driving operational excellence, the Global Chief Operating Officer supports the company's mission to help over 750 brands achieve their business objectives. Through continuous monitoring of service metrics, the executive ensures that the firm remains a leader in the CX industry. Ultimately, Parks optimizes global operations to deliver consistent value and efficiency for all clients.

Liza Capogrosso, the Chief HR Officer & Chief Human Resources Officer at Foundever, leads the global talent strategy and organizational development initiatives. By overseeing recruitment, training, and employee engagement, the Chief HR Officer & Chief Human Resources Officer ensures that the company maintains a workforce capable of delivering exceptional customer experiences. This role involves designing programs that foster a culture of excellence and support the professional growth of employees across all continents. Liza Capogrosso collaborates with executive leadership to align human capital strategies with the broader business mission. By implementing effective talent management systems, the Chief HR Officer & Chief Human Resources Officer enhances operational performance and retention. Through strategic oversight of workplace policies, the executive ensures that the firm attracts and retains top-tier talent. Ultimately, Capogrosso strengthens the human foundation that enables the company to provide seamless service to global brands.

Carole Bohrer, the Group Chief Legal Officer at Foundever, directs all legal affairs, regulatory compliance, and corporate governance for the global organization. By managing complex legal frameworks across multiple jurisdictions, the Group Chief Legal Officer ensures that the company operates within the bounds of international law while protecting its interests. This role involves providing strategic counsel to the Board and executive leadership on risk management and contractual obligations. Carole Bohrer oversees the legal aspects of global operations, ensuring that service delivery remains compliant with regional regulations. By mitigating legal risks, the Group Chief Legal Officer supports the company's mission to provide secure and reliable CX solutions. Through diligent oversight of corporate policies, the executive ensures that the firm maintains high standards of integrity. Ultimately, Bohrer secures the legal foundation necessary for the company to operate effectively on a global scale.