TTEC Executive and Leadership Team

Kenneth Wagers, the Chief Financial Officer at TTEC, directs the company's financial strategy, planning, and reporting. Wagers oversees all financial operations, including accounting, treasury, tax, and investor relations, ensuring fiscal responsibility and driving profitable growth. This leadership role involves managing the company's financial health, optimizing capital allocation, and providing strategic financial guidance to support TTEC's global operations and expansion initiatives. The Chief Financial Officer's purview extends to financial risk management and ensuring compliance with all relevant financial regulations across North America, Europe, and Asia Pacific. Kenneth Wagers plays a crucial part in TTEC's ability to deliver integrated customer experience solutions by ensuring robust financial controls and strategic investment in technology and services. The financial acumen provided by Kenneth Wagers underpins TTEC's commitment to operational excellence and sustainable business outcomes for its diverse clientele.

Vitalii Yatsura, the Chief Operating Officer, Financial Operational Scaling P & L Ownership at TTEC, directs the operational scaling and Profit & Loss management for the financial services sector. Yatsura oversees the execution of TTEC's customer experience solutions within this critical industry, ensuring operational excellence and financial performance. This leadership involves optimizing processes, managing resources, and driving efficiency across financial operational initiatives. The Chief Operating Officer's responsibilities include developing strategies for scaling operations to meet client demands and ensuring that P&L targets are met or exceeded. Vitalii Yatsura's deep understanding of financial operations is key to TTEC's success in serving clients in the financial services industry, providing them with technology-enabled solutions that enhance customer engagement. By focusing on operational scaling and P&L ownership, Vitalii Yatsura directly contributes to TTEC's revenue growth and market leadership in providing specialized services.

John Abou, the President, Ttec Engage at TTEC, leads the strategic direction and operational execution of the TTEC Engage business segment. Abou is responsible for driving growth and ensuring the delivery of high-quality customer management and growth services to TTEC's clients. This leadership role involves overseeing a broad range of client-facing operations, focusing on optimizing customer interactions and enhancing client satisfaction. The President's purview includes managing key client relationships and ensuring that TTEC Engage's offerings align with market demands and company objectives. John Abou's leadership is instrumental in maintaining TTEC's reputation for operational excellence and technological innovation within the customer experience domain. By focusing on the Engage segment, John Abou directly contributes to TTEC's ability to provide comprehensive solutions that improve business outcomes for organizations across diverse sectors.

Alfredo Rizzo, the Chief Technology Officer at TTEC, architects the company's technology vision and strategy. Rizzo directs the development and implementation of innovative technology solutions that underpin TTEC's customer experience offerings across its business segments. This leadership involves overseeing the technological infrastructure that supports customer management, growth, technology services, and strategy. Rizzo ensures that TTEC's technology stack remains cutting-edge, enabling seamless integration of strategy, technology implementation, and operational excellence. The Chief Technology Officer's focus is on leveraging advanced technologies to enhance customer interactions and drive business outcomes for clients globally. Alfredo Rizzo's expertise is critical in maintaining TTEC's position as a leader in customer experience technology and services, driving digital transformation initiatives that optimize client operations and customer engagement across diverse industries. This role demands a deep understanding of emerging tech trends and their application to real-world business challenges.

Judith Hand, the Chief Revenue Officer at TTEC, drives the company's global revenue generation strategies and execution. Hand oversees all aspects of the sales organization, focusing on expanding market share and maximizing revenue streams across TTEC's diverse client base. This involves cultivating strong client relationships and ensuring the alignment of sales efforts with the company's overall business objectives. The Chief Revenue Officer's responsibilities include developing and implementing effective sales processes, managing the sales pipeline, and fostering a high-performance sales culture. Judith Hand's leadership is instrumental in achieving TTEC's financial targets and driving sustainable growth through its customer experience technology and services. By focusing on customer acquisition and retention, Hand ensures that TTEC's solutions deliver tangible business outcomes for organizations in sectors such as financial services, healthcare, and technology. The strategic direction provided by Judith Hand directly impacts TTEC's market presence and profitability.

Robert Dravenstott, the Chief Information Officer, Ttec Engage at TTEC, leads the information technology strategy and operations for the TTEC Engage business segment. Dravenstott is responsible for the development, implementation, and management of IT systems that support customer management services and enhance operational efficiency. This role involves ensuring the security, reliability, and scalability of TTEC's IT infrastructure, which is critical for delivering seamless customer experiences across various channels. The Chief Information Officer's focus is on leveraging technology to drive innovation within the Engage division, optimizing processes and supporting client needs. Robert Dravenstott's leadership ensures that TTEC Engage has the technological capabilities to meet the evolving demands of industries such as communications and financial services. By managing IT resources effectively, Dravenstott contributes directly to the company's ability to provide technology-enabled customer experience solutions and achieve superior business outcomes for clients.

Judy Ann, the Chief Technology Officer & Specialist at TTEC, drives technological innovation and specialized solutions across the organization. Ann focuses on identifying and integrating emerging technologies that enhance TTEC's customer experience offerings, particularly within its technology services segment. This leadership involves guiding the technical direction for specialized projects and ensuring that TTEC's technology solutions are robust, scalable, and aligned with client needs. The Chief Technology Officer & Specialist's role is crucial in developing and refining the technology platforms that support customer growth and strategy services. Judy Ann's expertise ensures that TTEC remains at the forefront of technological advancements, enabling the company to deliver exceptional value to clients in sectors like automotive and travel. By championing specialized technological advancements, Judy Ann contributes significantly to TTEC's operational excellence and its ability to provide cutting-edge customer engagement capabilities.

Laura Butler, the Chief People Officer at TTEC, leads the company's human capital strategy and management. Butler is responsible for attracting, developing, and retaining top talent across TTEC's global operations, fostering a culture of engagement and high performance. This leadership role encompasses all aspects of human resources, including talent acquisition, compensation and benefits, employee relations, and organizational development. The Chief People Officer's focus is on ensuring that TTEC has the skilled workforce necessary to deliver exceptional customer experiences and drive business growth. Laura Butler plays a vital part in aligning people strategies with TTEC's overall business objectives, supporting its mission to optimize customer interactions through technology and operational excellence. By championing employee well-being and professional development, Laura Butler ensures TTEC's workforce is equipped to meet the evolving needs of clients in diverse industries worldwide.

Leslie Kornaker, the Chief Sales Officer at TTEC, spearheads the company's sales initiatives and client acquisition strategies. Kornaker directs the sales teams responsible for engaging prospective clients and expanding TTEC's market presence across various industries. This leadership involves developing and executing effective sales plans, fostering strong client relationships, and ensuring the achievement of sales targets. The Chief Sales Officer's role is critical in driving revenue growth and positioning TTEC as a preferred partner for customer experience technology and services. Leslie Kornaker's expertise in sales leadership ensures that TTEC effectively communicates its value proposition to organizations seeking to optimize customer interactions. By focusing on strategic sales execution, Kornaker contributes directly to TTEC's ability to deliver integrated solutions that enhance customer engagement and achieve superior business outcomes for clients globally.