TTEC Executive and Leadership Team

Mykyta Shumov, the Founder and Chief Executive Officer. TeleTech Group at TTEC, directs the overarching vision for global customer experience technology. This leadership role involves architecting long-term growth strategies that integrate complex service segments across North America, Europe, and Asia Pacific. By aligning corporate objectives with evolving market demands in healthcare, retail, and technology, the Chief Executive Officer ensures consistent delivery of high-value engagement solutions. Mykyta Shumov maintains rigorous oversight of the company's four primary business segments, driving operational excellence to improve business outcomes for diverse clients. Through constant innovation in customer management services, the Founder and Chief Executive Officer. TeleTech Group secures the firm's position as a leader in the global services landscape. This executive leadership maintains focus on sustainable expansion while fostering a culture of performance and technological advancement across all international operations.

Kenneth Wagers, the Chief Financial Officer at TTEC, manages the fiscal health and capital allocation strategies required to support global operations. Overseeing financial planning, reporting, and investor relations, the Chief Financial Officer ensures the company maintains a robust balance sheet while investing in critical customer experience technologies. Kenneth Wagers directs the financial modeling for the four core business segments, providing the necessary data to support strategic decisions across North America and global markets. By optimizing cost structures and revenue recognition processes, the Chief Financial Officer drives profitability and long-term shareholder value. This leadership role involves close collaboration with the Board to navigate complex financial landscapes in the communications and financial services sectors. Through disciplined fiscal management, Wagers supports the company's mission to enhance customer engagement capabilities while maintaining operational efficiency and financial stability across all regional business units.

Vitalii Yatsura, the Chief Operating Officer, Financial Operational Scaling P & L Ownership at TTEC, directs the financial scaling and profit-and-loss management for key operational units. Overseeing the efficiency of service delivery, the Chief Operating Officer, Financial Operational Scaling P & L Ownership ensures that resources are allocated to maximize profitability and operational performance. Vitalii Yatsura directs the implementation of standardized processes that improve service quality across global regions. By focusing on the financial health of specific operational segments, the Chief Operating Officer, Financial Operational Scaling P & L Ownership supports the company's mission to provide integrated, technology-enabled solutions. This leadership role involves rigorous monitoring of performance metrics and the execution of strategies to optimize cost-to-serve ratios. Through disciplined operational management, Yatsura ensures that the company maintains its competitive edge while delivering consistent value to clients in the financial services and logistics sectors.

John Abou, the President, TTEC Engage at TTEC, leads the Engage business unit, focusing on delivering integrated customer experience solutions. Overseeing the operational execution and service delivery for this segment, the President, TTEC Engage ensures that clients receive high-quality support across multiple channels. John Abou directs the strategy for enhancing customer interactions in industries such as retail, healthcare, and travel. By optimizing service delivery models and leveraging technology, the President, TTEC Engage drives improved business outcomes for clients in North America and global markets. This leadership role involves coordinating with other business segments to provide a seamless, integrated experience for all customers. Through the management of large-scale operations and a focus on operational excellence, Abou supports the company's mission to help organizations enhance their customer engagement capabilities, ensuring that the firm remains a leader in the global customer experience services market.

Judi Hand, the Chief Revenue Officer at TTEC, architects the commercial strategy to drive growth across all global business segments. Overseeing the alignment of sales, marketing, and customer success teams, the Chief Revenue Officer ensures the company captures market share in sectors like automotive, logistics, and media. Judi Hand directs the development of integrated solutions that combine strategy and technology to meet client needs. By identifying new revenue streams and expanding the footprint in North America and international markets, the Chief Revenue Officer optimizes the sales funnel for maximum impact. This leadership role involves coordinating with other C-suite members to ensure that service delivery matches client expectations and business outcomes. Through strategic partnerships and client-focused initiatives, Hand secures the company's competitive advantage, ensuring that TTEC remains the preferred partner for organizations seeking to improve customer engagement capabilities.

Alfredo Rizzo, the Chief Technology Officer at TTEC, leads the development and implementation of advanced customer experience technologies. Overseeing the engineering of scalable platforms, the Chief Technology Officer ensures that the company provides cutting-edge solutions for complex client requirements. Alfredo Rizzo directs the integration of artificial intelligence and digital tools into the core service offerings, enhancing engagement capabilities for industries such as healthcare and government. By driving technological innovation across North America and global regions, the Chief Technology Officer supports the company's mission to optimize customer interactions. This leadership role involves collaborating with the broader executive team to align technical roadmaps with business growth objectives. Through the deployment of robust, secure, and efficient technology stacks, Rizzo ensures that the firm maintains its status as a leader in the customer experience technology space, consistently delivering superior outcomes for global clients.

Judy Ann, the Chief Technology Officer & Specialist at TTEC, focuses on the specialized application of emerging technologies within the customer management services segment. Overseeing the deployment of niche technical solutions, the Chief Technology Officer & Specialist ensures that specific client needs in the retail and travel sectors receive tailored digital support. Judy Ann directs the research and development of specialized tools that improve interaction efficiency and data accuracy. By bridging the gap between complex technical architecture and practical business application, the Chief Technology Officer & Specialist drives operational improvements across global operations. This leadership role involves working closely with product teams to refine service delivery models and enhance the overall customer experience. Through the implementation of targeted technological advancements, Ann supports the company's broader mission of providing integrated, high-impact solutions that drive measurable business results for diverse international organizations.

Robert Dravenstott, the Chief Information Officer, Ttec Engage at TTEC, manages the information systems and data infrastructure that power the Engage business unit. Overseeing the security, reliability, and scalability of internal networks, the Chief Information Officer, Ttec Engage ensures that all customer interaction data remains protected and accessible. Robert Dravenstott directs the digital transformation initiatives that support operational excellence across North America and global service centers. By optimizing the information architecture, the Chief Information Officer, Ttec Engage enables seamless communication and data flow between the company and its clients. This leadership role involves coordinating with technology and operations teams to ensure that information systems support the company's strategic goals. Through the maintenance of high-performance IT environments, Dravenstott facilitates the delivery of superior customer engagement services, directly contributing to the company's ability to improve business outcomes for its diverse client base.

Laura Butler, the Chief People Officer at TTEC, architects the human capital strategy to support a global workforce. Overseeing talent acquisition, employee development, and organizational culture, the Chief People Officer ensures that the company attracts and retains the expertise necessary to deliver superior customer experience solutions. Laura Butler directs initiatives that foster an inclusive and high-performance environment across North America, Europe, and Asia Pacific. By aligning people strategies with the company's business goals, the Chief People Officer drives engagement and productivity throughout the organization. This leadership role involves collaborating with the executive team to build a workforce capable of navigating the complexities of the global services industry. Through the implementation of robust training and development programs, Butler supports the company's mission to enhance customer engagement capabilities, ensuring that the firm remains a top employer and a leader in the customer experience sector.

Leslie Kornaker, the Chief Sales Officer at TTEC, directs the global sales strategy to expand the company's market presence. Overseeing the sales force and client acquisition efforts, the Chief Sales Officer ensures that the firm effectively communicates the value of its integrated customer experience solutions. Leslie Kornaker directs the pursuit of new business opportunities across diverse industries, including technology, media, and communications. By building strong relationships with key stakeholders, the Chief Sales Officer drives revenue growth and market penetration in North America and international regions. This leadership role involves working with the broader executive team to tailor service offerings to specific client needs and business outcomes. Through the execution of targeted sales campaigns and the management of high-performing sales teams, Kornaker secures the company's position as a preferred partner for organizations seeking to improve their customer engagement capabilities and overall business performance.