TTEC Executive and Leadership Team

Ben Howard, the Chief Financial Officer at TTEC, directs all global financial planning, capital allocation, and fiscal reporting processes. Managing the enterprise-wide budget, the Chief Financial Officer ensures alignment between investment strategies and long-term growth objectives. This leadership role involves rigorous oversight of financial health across North American and international markets. By optimizing cost structures and capital efficiency, Ben Howard directly impacts the ability of the organization to scale customer experience technology solutions. Howard maintains strict compliance with regulatory standards while providing the Board with actionable insights regarding market performance. Through disciplined fiscal management, the Chief Financial Officer supports the broader mission of delivering high-value services to clients in the healthcare, retail, and technology sectors, ultimately securing the financial stability required for sustained innovation and global expansion.

Francois Bourret, the Interim Chief Financial Officer at TTEC, manages the immediate financial operations and liquidity requirements of the organization. Overseeing the transition of fiscal reporting and internal audit functions, the Interim Chief Financial Officer ensures continuity in financial governance during periods of strategic change. This leadership role involves monitoring cash flow and optimizing resource allocation to support ongoing service delivery across global operations. By maintaining transparent communication with stakeholders, Francois Bourret directly impacts the stability and confidence of the investor base. Bourret works to streamline financial processes, ensuring that the company remains agile in its response to market fluctuations. Through the diligent management of financial assets, the Interim Chief Financial Officer supports the broader organizational goal of maintaining operational excellence while preparing the company for future growth and long-term financial success.

John Abou, the President, TTEC Engage at TTEC, directs the operational delivery of Customer Management Services across the global footprint. Overseeing large-scale contact center operations, the President, TTEC Engage ensures that service delivery meets the rigorous quality standards required by clients in the travel, logistics, and communications industries. This leadership role involves managing complex operational workflows and driving efficiency through process optimization. By leading teams across North America and Europe, John Abou directly impacts the customer satisfaction metrics of the organization. Abou works to integrate technology-enabled solutions into daily operations, ensuring that the company provides seamless support across multiple channels. Through the effective management of operational resources, the President, TTEC Engage supports the overarching mission of enhancing customer engagement capabilities and improving business outcomes for a diverse global client base.

Kelsey Stafford, the President at TTEC, directs the overarching strategic vision and execution of the company's integrated service model. Overseeing the alignment of Customer Strategy Services with broader business goals, the President ensures that the organization delivers cohesive solutions that combine strategy, technology, and operational excellence. This leadership role involves coordinating across all business segments to drive market impact and long-term value creation. By spearheading initiatives that expand the global presence of the company, Kelsey Stafford directly impacts the ability of the organization to serve diverse industries effectively. Stafford collaborates with the Board and other C-suite leaders to navigate complex market landscapes and identify new growth opportunities. Through the orchestration of high-level strategy, the President supports the mission of the company to transform customer engagement and drive superior business outcomes on a global scale.

Alfredo Rizzo, the Chief Technology Officer at TTEC, architects the digital infrastructure and software platforms that power modern customer engagement. Overseeing the development of proprietary technology-enabled solutions, the Chief Technology Officer drives innovation within the Customer Technology Services segment. This leadership role involves integrating artificial intelligence and cloud-based tools to enhance interaction quality for global clients. By spearheading the digital transformation roadmap, Alfredo Rizzo ensures that the company remains at the forefront of the customer experience industry. Rizzo collaborates with cross-functional teams to deploy scalable systems that support complex logistics and communications requirements. Through the continuous refinement of technical capabilities, the Chief Technology Officer enables seamless omnichannel experiences, directly contributing to the operational efficiency and competitive market position of the organization across all global regions.

Judi Hand, the Chief Revenue Officer at TTEC, directs all global sales initiatives and market expansion strategies. Overseeing the Customer Growth Services segment, the Chief Revenue Officer ensures that business development efforts align with the evolving needs of clients in the financial services, automotive, and media sectors. This leadership role involves cultivating high-value partnerships and driving revenue through integrated service offerings. By optimizing the sales funnel and market penetration tactics, Judi Hand directly impacts the growth trajectory of the company. Hand coordinates with regional leaders to capture emerging opportunities across North America and the Asia Pacific. Through the implementation of data-driven sales methodologies, the Chief Revenue Officer secures long-term client relationships, ensuring that the organization consistently meets its revenue targets while delivering superior value through strategic customer engagement solutions.

Judy Ann, the Chief Technology Officer & Specialist at TTEC, focuses on the specialized implementation of niche customer experience technologies for government and healthcare clients. Overseeing the deployment of secure, compliant digital platforms, the Chief Technology Officer & Specialist ensures that technical solutions meet the rigorous demands of highly regulated industries. This leadership role involves bridging the gap between complex client requirements and scalable technology architecture. By refining specialized software tools, Judy Ann directly impacts the ability of the organization to provide tailored support in sensitive sectors. Ann works closely with engineering teams to troubleshoot technical challenges and optimize system performance. Through the application of deep domain expertise, the Chief Technology Officer & Specialist drives the adoption of advanced technology solutions, ensuring that the company maintains its reputation for reliability and excellence in critical service environments.

Laura Butler, the Chief People Officer at TTEC, directs all human capital strategies, talent acquisition, and organizational culture initiatives. Overseeing the development of a global workforce, the Chief People Officer ensures that the company attracts and retains the expertise necessary to deliver high-quality customer experience services. This leadership role involves designing comprehensive training programs and performance management systems that align with the mission of the organization. By fostering an inclusive and high-performance environment, Laura Butler directly impacts employee engagement and service delivery standards. Butler collaborates with executive leadership to align human resources policies with business objectives across all international regions. Through the cultivation of a strong corporate culture, the Chief People Officer supports the ability of the company to scale its operations and maintain a competitive edge in the global talent market.