TTEC Executive and Leadership Team

Ben Howard, the Chief Financial Officer at TTEC, manages the fiscal health and capital allocation strategies of the organization. Overseeing global financial planning, reporting, and investor relations, the Chief Financial Officer ensures rigorous adherence to budgetary goals and long-term growth targets. This leadership role involves analyzing market trends to inform strategic investments in technology and service expansion across international regions. By maintaining robust financial controls and optimizing cost structures, Ben Howard directly impacts the company's ability to deliver consistent value to stakeholders. Ultimately, the Chief Financial Officer provides the necessary economic foundation to support the broad operational scale of the business, ensuring that financial resources align perfectly with the overarching mission of enhancing customer engagement capabilities worldwide.

Francois Bourret, the Interim Chief Financial Officer at TTEC, maintains the integrity of financial operations and reporting during this transitional period. Overseeing the daily fiscal management and liquidity requirements, the Interim Chief Financial Officer ensures that all business segments operate within established financial parameters. This leadership role involves coordinating with the Board and executive team to monitor cash flow and support ongoing strategic initiatives across North America and global markets. By providing steady financial oversight and maintaining transparent communication with investors, Francois Bourret directly impacts the stability of the organization. Ultimately, the Interim Chief Financial Officer preserves the financial health of the company, ensuring that all operational activities remain fully funded and aligned with the long-term objectives of the business.

John Abou, the President, TTEC Engage at TTEC, leads the operational delivery of customer management services and engagement solutions. Overseeing the performance of large-scale contact centers and digital support teams, the President, TTEC Engage ensures that service delivery meets the rigorous standards of global clients. This leadership role involves optimizing operational workflows to improve customer satisfaction and business outcomes across multiple industries. By driving efficiency in service delivery and managing complex client relationships, John Abou directly impacts the operational success of the business. Ultimately, the President, TTEC Engage secures the company's reputation for excellence by ensuring that every customer interaction is handled with precision, leveraging the full breadth of the company's operational expertise to drive value for partners.

Kelsey Stafford, the President at TTEC, oversees the overarching strategic direction and operational integration of the company's diverse business segments. Managing the synergy between customer management, growth, technology, and strategy services, the President ensures that all divisions work in concert to deliver comprehensive solutions. This leadership role involves setting the corporate agenda and driving initiatives that expand the company's footprint in key global markets. By fostering collaboration across the C-suite and ensuring that business outcomes align with the mission of enhancing customer engagement, Kelsey Stafford directly impacts the long-term growth trajectory of the organization. Ultimately, the President provides the executive leadership necessary to navigate the complexities of the global customer experience market, ensuring that the company remains a leader in innovation and service delivery.

Judi Hand, the Chief Revenue Officer at TTEC, directs all global sales initiatives and market expansion efforts. Overseeing the alignment of customer growth services with enterprise needs, the Chief Revenue Officer ensures consistent revenue streams across North America, Europe, and Asia Pacific. This leadership role involves architecting complex go-to-market strategies that integrate technology-enabled solutions for diverse sectors like healthcare and retail. By optimizing the sales funnel and fostering long-term client partnerships, Judi Hand directly impacts the company's market position. Ultimately, the Chief Revenue Officer secures financial stability by driving high-value engagements that leverage the full suite of TTEC capabilities to improve business outcomes for global clients.

Alfredo Rizzo, the Chief Technology Officer at TTEC, architects the digital infrastructure and innovation roadmap for customer experience platforms. Overseeing the development of proprietary technology solutions, the Chief Technology Officer ensures seamless integration of AI and automation into client operations. This leadership role involves managing global engineering teams to deliver scalable, cloud-based tools that enhance customer engagement across multiple channels. By prioritizing technical agility and security, Alfredo Rizzo directly impacts the company's ability to provide cutting-edge services to the automotive, communications, and financial sectors. Ultimately, the Chief Technology Officer maintains the competitive edge of the organization by continuously evolving the technological framework to meet the complex demands of modern digital interactions.

Judy Ann, the Chief Technology Officer & Specialist at TTEC, focuses on the specialized implementation of niche customer experience software and data analytics tools. Overseeing the deployment of custom technology solutions for high-complexity industries like logistics and travel, the Chief Technology Officer & Specialist ensures that technical configurations meet specific client requirements. This leadership role involves bridging the gap between complex data sets and actionable customer insights to improve engagement metrics. By refining the technical delivery process for specialized projects, Judy Ann directly impacts the efficiency of client-facing operations. Ultimately, the Chief Technology Officer & Specialist drives innovation within the technology services segment, ensuring that the company remains at the forefront of specialized digital transformation efforts for global enterprise partners.

Laura Butler, the Chief People Officer at TTEC, directs the global human capital strategy and organizational culture initiatives. Overseeing talent acquisition, employee development, and performance management, the Chief People Officer ensures that the workforce possesses the skills necessary to deliver high-quality customer experiences. This leadership role involves fostering an inclusive environment that attracts top-tier talent across diverse geographic regions. By implementing robust training programs and engagement strategies, Laura Butler directly impacts the productivity and retention of the global team. Ultimately, the Chief People Officer aligns the human resources function with the company's business goals, ensuring that the organization maintains a highly skilled and motivated workforce capable of supporting the complex needs of clients in the technology and services sectors.