TTEC Executive and Leadership Team

Ben Howard, the Chief Financial Officer at TTEC, manages the company's financial health, strategic planning, and resource allocation. Howard directs all financial operations, including accounting, budgeting, forecasting, and investor relations, ensuring fiscal responsibility and sustainable growth. This executive role involves providing critical financial insights to support TTEC's strategic decisions across its four business segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. Ben Howard's leadership ensures that financial strategies align with the company's mission to optimize customer interactions and improve business outcomes for clients worldwide. The Chief Financial Officer's oversight is crucial for maintaining TTEC's financial stability and driving profitability through effective management of global financial activities and capital deployment.

Sakshi Bhutani, the Chief of Staff To the Chief Financial Officer at TTEC, provides strategic support and operational coordination for the finance department. Bhutani works closely with the CFO to drive key financial initiatives, manage cross-functional projects, and enhance communication across the finance organization. This role involves facilitating the execution of financial strategies and ensuring alignment with TTEC's overall business objectives. Sakshi Bhutani's contributions are essential in streamlining financial processes and supporting the Chief Financial Officer's oversight of TTEC's global financial operations. The Chief of Staff's responsibilities include preparing critical reports, coordinating executive meetings, and ensuring timely follow-through on strategic financial priorities.

Kelsey Marler, the President at TTEC, holds broad executive responsibility for driving strategic initiatives and operational performance across key business units. Marler oversees significant aspects of TTEC's operations, ensuring alignment with the company's overarching mission to deliver exceptional customer experiences through technology and services. This leadership role involves guiding teams to achieve excellence in customer management, growth, technology, and strategy services. Kelsey Marler's focus is on enhancing operational efficiency and fostering innovation to meet evolving client needs in diverse global markets. The President's responsibilities include collaborating with other executives to shape TTEC's future direction and ensure sustained business success.

John Abou, the President, TTEC Engage, leads the company's core customer management services division, focusing on operational excellence and client satisfaction. Abou directs the strategic execution of TTEC Engage's offerings, which encompass a wide range of customer interaction solutions designed to optimize client relationships. This executive role involves managing large-scale operational teams and ensuring the delivery of high-quality customer support and engagement services across multiple channels. John Abou's leadership is critical in driving efficiency, innovation, and growth within the TTEC Engage segment, directly impacting TTEC's ability to provide integrated solutions that enhance customer experiences globally. The President, TTEC Engage's responsibilities include overseeing service delivery, implementing best practices, and fostering a culture of continuous improvement.

Peter Walstein, the Chief Technology Officer at TTEC, directs the company's technological vision and strategy, ensuring innovation across all customer experience solutions. Walstein oversees the development and implementation of cutting-edge technologies that enhance TTEC's service delivery capabilities, integrating advanced platforms for communication, automation, and data analytics. This leadership role involves guiding the technology teams to build scalable and robust systems that support TTEC's global operations and client needs. By focusing on emerging tech trends, Peter Walstein ensures TTEC maintains a competitive edge in the customer experience technology market. The Chief Technology Officer's responsibilities extend to fostering a culture of technological advancement and operational efficiency within the engineering and IT departments, directly impacting the company's ability to deliver integrated solutions that combine strategy, technology implementation, and operational excellence.

Judith Hand, the Chief Revenue Officer at TTEC, drives the company's revenue generation strategies and oversees all sales and business development initiatives. Hand leads the global sales organization, focusing on expanding market share and cultivating strategic client partnerships across diverse industries. This executive position involves aligning sales efforts with TTEC's customer experience technology and services offerings, ensuring cohesive go-to-market strategies. Judith Hand's leadership is pivotal in translating TTEC's capabilities in Customer Management, Growth, Technology, and Strategy Services into tangible revenue growth. The Chief Revenue Officer's responsibilities include optimizing the sales funnel, enhancing customer acquisition, and fostering long-term client relationships to achieve sustained financial performance and market leadership.

Frank Auer, the Chief Information Officer at TTEC, directs the company's information technology infrastructure and systems, ensuring operational efficiency and data security. Auer oversees the management of TTEC's internal IT operations, supporting the technology needs of its global workforce and client-facing platforms. This role is critical in maintaining the integrity and accessibility of information systems that underpin TTEC's customer experience solutions. Frank Auer's leadership ensures that IT infrastructure is robust, scalable, and aligned with the company's strategic objectives across its various business segments. The Chief Information Officer's responsibilities include implementing advanced cybersecurity measures and optimizing IT resources to support TTEC's mission of delivering technology-enabled customer experience solutions worldwide.

Abd Amostafa, the Chief Technology Officer & Director, Program Management at TTEC, leads technology strategy and oversees critical program execution. Amostafa drives the integration of advanced technologies within TTEC's customer experience solutions while managing complex program initiatives to ensure successful delivery. This dual role involves shaping the technological roadmap and ensuring that large-scale projects meet objectives for scope, budget, and timeline. Abd Amostafa's leadership is vital for translating TTEC's technological vision into tangible client outcomes across its service segments. The Chief Technology Officer & Director, Program Management's responsibilities encompass both innovation in technology development and the disciplined execution of strategic programs that enhance operational excellence and client satisfaction globally.

Laura Butler, the Chief People Officer at TTEC, directs the company's human resources strategy, focusing on talent acquisition, development, and employee engagement. Butler oversees all aspects of people operations, ensuring TTEC attracts, retains, and nurtures a high-performing global workforce. This executive role is critical in fostering a positive and productive company culture that supports TTEC's mission of delivering exceptional customer experiences. Laura Butler's leadership ensures that TTEC's people strategies align with business objectives, driving employee satisfaction and organizational effectiveness across North America, Europe, Asia Pacific, and other global regions. The Chief People Officer's responsibilities include developing comprehensive HR policies, managing compensation and benefits, and championing initiatives that enhance the employee journey.

Leslie Kornaker, the Chief Sales Officer at TTEC, spearheads the company's sales strategy and execution, driving revenue growth and market penetration. Kornaker leads the global sales teams, focusing on building strong client relationships and expanding TTEC's footprint across key industries. This executive position involves translating TTEC's comprehensive customer experience technology and services into compelling value propositions for clients. Leslie Kornaker's leadership ensures that sales efforts are aligned with market demands and TTEC's strategic goals, contributing directly to the company's success in optimizing customer interactions. The Chief Sales Officer's responsibilities include developing sales forecasts, managing key accounts, and fostering a high-performance sales culture to achieve ambitious revenue targets.