TTEC Executive and Leadership Team

Kenneth Wagers, the Chief Financial Officer at TTEC, directs the company's financial strategy, planning, and reporting. Wagers oversees all fiscal operations, including budgeting, forecasting, and capital management, ensuring financial stability and profitability. This critical role involves managing investor relations and communicating financial performance to stakeholders. Kenneth Wagers guides TTEC's financial decisions, supporting strategic investments and operational efficiencies across global business segments. The Chief Financial Officer ensures compliance with financial regulations and maintains robust internal controls. By optimizing financial resources, Wagers supports TTEC's growth objectives and enhances shareholder value. Kenneth Wagers's expertise is fundamental to the company's sustained economic health and strategic direction.

Vitalii Yatsura, the Chief Operating Officer, Financial Operational Scaling P & L Ownership at TTEC, manages the financial performance and operational scaling of key business units. Yatsura drives efficiency and profitability across designated P&L areas, ensuring alignment with TTEC's overall strategic goals. This executive role involves optimizing operational processes to support financial objectives and sustainable growth. Vitalii Yatsura oversees the implementation of strategies that enhance operational effectiveness and cost management within the company's service delivery framework. The Chief Operating Officer, Financial Operational Scaling P & L Ownership focuses on driving business results through disciplined financial oversight and operational excellence. Yatsura's leadership ensures that TTEC's operational investments yield maximum financial returns and contribute to market competitiveness.

John Abou, the President, Ttec Engage at TTEC, leads the strategic direction and operational execution of the TTEC Engage business unit. Abou is responsible for driving growth, innovation, and service excellence within this key segment of TTEC's operations. This leadership role involves overseeing all aspects of the Engage division, ensuring alignment with the company's broader mission and client commitments. John Abou collaborates with cross-functional teams to deliver integrated customer experience solutions that meet evolving market demands. The President, Ttec Engage focuses on optimizing service delivery, enhancing client satisfaction, and achieving financial objectives for the division. Abou's leadership ensures TTEC Engage remains a leader in providing technology-enabled customer management services globally.

Alfredo Rizzo, the Chief Technology Officer at TTEC, architects the company's technological vision and strategy. Rizzo directs the development and implementation of innovative technology solutions that underpin TTEC's customer experience offerings. This leadership role involves overseeing the integration of advanced technologies across TTEC's service delivery platforms, ensuring scalability and efficiency. Alfredo Rizzo drives the technological roadmap, focusing on leveraging AI, automation, and data analytics to enhance customer interactions and operational performance. The Chief Technology Officer ensures that TTEC's technology infrastructure supports the company's global operations and client needs, aligning technology investments with business objectives to maintain a competitive edge in the market. Rizzo's oversight extends to cybersecurity and data privacy, safeguarding client and company information.

Judith Hand, the Chief Revenue Officer at TTEC, spearheads all revenue generation initiatives and global sales operations. Hand drives the strategic planning and execution of sales processes designed to expand market share and achieve ambitious financial targets. This executive position involves leading the sales teams across various regions, fostering a culture of high performance and client-centricity. Judith Hand collaborates closely with marketing and operations to ensure a cohesive go-to-market strategy. The Chief Revenue Officer's responsibilities include identifying new business opportunities, nurturing key client relationships, and optimizing the sales funnel for maximum conversion. By focusing on sustainable revenue growth, Hand ensures TTEC's continued expansion and market leadership. Judith Hand's leadership directly impacts the company's financial health and long-term success.

Robert Dravenstott, the Chief Information Officer, Ttec Engage at TTEC, leads the information technology strategy and infrastructure for the TTEC Engage business segment. Dravenstott ensures the seamless operation and continuous improvement of IT systems that support customer engagement services. This position involves overseeing technology deployment, data management, and cybersecurity measures critical to client satisfaction and operational integrity. Robert Dravenstott collaborates with business leaders to align IT initiatives with the specific needs of the Engage division, driving innovation and efficiency. The Chief Information Officer, Ttec Engage is responsible for maintaining robust and secure IT environments that enable TTEC to deliver exceptional customer experiences. Dravenstott's focus is on leveraging technology to enhance service delivery and operational performance within the Engage segment.

Judy Ann, the Chief Technology Officer & Specialist at TTEC, drives technological innovation and specialized solutions across the organization. Ann oversees the development and application of cutting-edge technologies to address complex customer experience challenges. This role involves deep technical expertise and strategic foresight to guide TTEC's technology evolution. Judy Ann collaborates with various departments to ensure technology strategies are integrated and effective, enhancing service delivery and operational efficiency. The Chief Technology Officer & Specialist focuses on identifying and implementing specialized technological advancements that provide a competitive advantage. Ann's leadership ensures TTEC remains at the forefront of technology in the customer experience industry, driving value for clients and the company.

Leslie Kornaker, the Chief Sales Officer at TTEC, directs global sales strategies and execution to drive revenue growth. Kornaker leads the sales organization, focusing on building strong client relationships and expanding market penetration across diverse industries. This executive role involves developing and implementing effective sales methodologies and performance metrics. Leslie Kornaker collaborates with marketing and operations to ensure a unified approach to client acquisition and retention. The Chief Sales Officer is responsible for achieving sales targets and fostering a high-performance sales culture. Kornaker's leadership ensures TTEC effectively communicates its value proposition and secures new business opportunities worldwide. Leslie Kornaker's strategic direction is crucial for TTEC's ongoing commercial success.

Laura Butler, the Chief People Officer at TTEC, leads the human resources strategy and operations, focusing on talent management and organizational development. Butler oversees all aspects of the employee lifecycle, from recruitment and onboarding to professional development and retention. This executive position is vital for cultivating a positive and productive work environment that supports TTEC's global workforce. Laura Butler drives initiatives aimed at enhancing employee engagement, fostering diversity and inclusion, and ensuring competitive compensation and benefits programs. The Chief People Officer plays a key role in aligning people strategies with business objectives to support TTEC's growth and operational excellence. Butler's leadership ensures TTEC attracts, develops, and retains top talent worldwide.