TTEC Executive and Leadership Team

Kenneth Wagers, the Chief Financial Officer at TTEC, manages the fiscal health and capital allocation strategies for the global enterprise. Wagers oversees financial planning, reporting, and investor relations to ensure long-term stability across all business segments. By analyzing market trends in the logistics and technology sectors, the Chief Financial Officer optimizes resource distribution to support international expansion efforts. Kenneth Wagers collaborates with the executive board to refine pricing models and cost structures, directly impacting the profitability of customer growth services. This leadership role requires constant monitoring of global economic conditions to mitigate risks associated with cross-border operations. Through disciplined financial governance, Wagers ensures the company maintains the necessary liquidity to invest in innovation and talent acquisition, ultimately strengthening the market position of the firm within the competitive customer experience landscape.

Vitalii Yatsura, the Chief Operating Officer, Financial Operational Scaling P & L Ownership at TTEC, manages the internal scaling of financial operations and maintains direct profit and loss responsibility for key service lines. Yatsura directs the optimization of operational workflows to improve margins and service delivery efficiency. By overseeing the financial performance of specific business units, the Chief Operating Officer, Financial Operational Scaling P & L Ownership ensures that operational output aligns with corporate fiscal targets. Vitalii Yatsura implements rigorous performance metrics to track the success of scaling initiatives across global delivery centers. This leadership role involves identifying bottlenecks in service delivery and executing process improvements that enhance overall productivity. Through the disciplined management of operational budgets and resources, Yatsura supports the sustainable growth of the company, ensuring that service delivery remains both profitable and high-quality.

John Abou, the President, TTEC Engage at TTEC, leads the Engage business unit, focusing on the delivery of integrated customer management services. Abou directs the operational strategy for this division, ensuring that service delivery meets the high standards required by global clients. By overseeing the performance of the Engage unit, the President, TTEC Engage drives the implementation of customer experience solutions that combine human expertise with advanced technology. John Abou collaborates with other C-suite leaders to ensure that the Engage unit's offerings remain competitive and aligned with the overall corporate mission. This leadership role involves managing large-scale operations across multiple geographies to ensure consistent service quality. Through the strategic oversight of the Engage division, Abou supports the company's goal of enhancing customer engagement capabilities for organizations in the communications, healthcare, and technology sectors.

Alfredo Rizzo, the Chief Technology Officer at TTEC, architects the digital infrastructure supporting global customer experience platforms. Rizzo directs the development of proprietary software tools that enable seamless omnichannel interactions for enterprise clients. By overseeing the integration of artificial intelligence and machine learning into existing service frameworks, the Chief Technology Officer enhances operational efficiency across North American and European markets. Alfredo Rizzo maintains close collaboration with the product development teams to ensure technology roadmaps align with evolving market demands in the healthcare and financial services sectors. This leadership role involves evaluating emerging tech trends to maintain a competitive edge in the customer management services space. Through rigorous oversight of technical architecture, Rizzo secures the scalability and security of all client-facing applications, ultimately driving superior business outcomes for the entire organization.

Judi Hand, the Chief Revenue Officer at TTEC, drives the overarching growth strategy by aligning sales initiatives with client needs across all global business segments. Hand oversees the development of comprehensive go-to-market plans that target high-value opportunities in the automotive, retail, and media industries. By coordinating with regional sales leaders, the Chief Revenue Officer ensures consistent revenue generation across North America and the Asia Pacific region. Judi Hand manages the strategic partnerships that expand the reach of customer management and technology services. This leadership role involves analyzing pipeline performance and adjusting sales tactics to maximize conversion rates and client retention. Through the implementation of data-driven revenue forecasting, Hand supports the long-term financial objectives of the organization, ensuring that the company remains a leader in providing integrated customer experience solutions.

Robert Dravenstott, the Chief Information Officer, Ttec Engage at TTEC, directs the information technology strategy specifically for the Engage business unit. Dravenstott oversees the deployment of secure, scalable cloud environments that support high-volume customer interactions. By managing the internal IT infrastructure, the Chief Information Officer, Ttec Engage ensures that all operational teams possess the tools required for real-time data processing and analytics. Robert Dravenstott collaborates with the broader technology leadership to standardize security protocols and compliance measures across global operations. This leadership role involves optimizing the digital workspace to improve employee productivity and service delivery speed. Through the continuous modernization of information systems, Dravenstott enables the Engage unit to provide reliable, high-performance support to clients in the communications and technology sectors, directly contributing to the overall operational excellence of the firm.

Judy Ann, the Chief Technology Officer & Specialist at TTEC, focuses on the specialized implementation of niche customer experience technologies for complex client requirements. Ann directs the research and development of bespoke technical solutions that address unique challenges in the government and travel industries. By serving as a technical subject matter expert, the Chief Technology Officer & Specialist provides critical guidance during the pre-sales and implementation phases of large-scale projects. Judy Ann oversees the integration of specialized software modules that enhance the functionality of core customer management platforms. This leadership role involves bridging the gap between high-level technical strategy and practical, on-the-ground application. Through the development of specialized technical frameworks, Ann ensures that the company delivers highly customized, effective solutions that meet the specific operational needs of diverse global clients.

Laura Butler, the Chief People Officer at TTEC, leads the global human resources strategy, focusing on talent acquisition, development, and organizational culture. Butler directs the implementation of programs that foster employee engagement and professional growth across all international regions. By overseeing the recruitment of specialized talent, the Chief People Officer ensures the company maintains a workforce capable of delivering complex customer experience solutions. Laura Butler collaborates with the executive team to align human capital strategies with the broader business objectives of the firm. This leadership role involves managing performance management systems and promoting diversity and inclusion initiatives that strengthen the organizational fabric. Through the development of robust training and retention programs, Butler secures the human capital necessary to support the company's mission of providing exceptional service to clients worldwide.

Leslie Kornaker, the Chief Sales Officer at TTEC, manages the global sales force and executes strategies to capture market share in the customer experience technology sector. Kornaker directs the sales teams responsible for acquiring new enterprise clients across diverse industries such as retail and logistics. By overseeing the entire sales cycle, the Chief Sales Officer ensures that client acquisition efforts remain aligned with the company's service capabilities. Leslie Kornaker collaborates with the marketing and product teams to refine value propositions and target high-growth market segments. This leadership role involves mentoring sales leadership and implementing incentive structures that drive high performance. Through the strategic expansion of the client base, Kornaker directly contributes to the revenue growth and market presence of the firm, ensuring that the company remains a preferred partner for global organizations.