InfoCision Executive and Leadership Team

Craig Taylor, the Chief Executive Officer at InfoCision, directs the overarching corporate strategy and long-term vision for the global contact center and BPO organization. By prioritizing scalable service models, the Chief Executive Officer ensures that InfoCision maintains a competitive edge in the complex business process outsourcing landscape. This leadership role involves constant evaluation of market trends to refine service delivery across diverse international sectors. Craig Taylor actively aligns internal resources with client requirements to foster sustainable growth and operational excellence. Through rigorous oversight of organizational performance, the Chief Executive Officer drives the company toward achieving ambitious revenue targets and service quality benchmarks. By championing innovation in customer engagement, the Chief Executive Officer secures the firm's position as a premier provider of contact center solutions. Ultimately, the Chief Executive Officer maintains the integrity of the brand while expanding the reach of the company's specialized service offerings.

Forrest Thompson, the Senior Vice President & Chief Financial Officer at InfoCision, manages the fiscal health and strategic financial planning for the global BPO enterprise. By analyzing market data and operational costs, the Senior Vice President & Chief Financial Officer ensures the company maintains a strong balance sheet while investing in growth initiatives. This leadership role involves overseeing capital allocation, budgeting, and financial reporting to support the firm's long-term objectives. Forrest Thompson drives the development of financial models that improve profitability across diverse service lines. By monitoring economic indicators and operational performance, the Senior Vice President & Chief Financial Officer provides critical insights that guide executive decision-making. The Senior Vice President & Chief Financial Officer maintains rigorous standards for fiscal compliance and risk management. Through the optimization of financial processes, the Senior Vice President & Chief Financial Officer secures the resources necessary for the company to sustain its market leadership and deliver consistent value to stakeholders.

Steve Boyazis, the President at InfoCision, executes the daily operational strategy and manages the performance of the company's extensive contact center network. Overseeing the execution of client programs, the President ensures that service delivery meets the highest standards of quality and efficiency. This role involves coordinating cross-functional teams to streamline workflows and improve customer engagement outcomes across global markets. Steve Boyazis drives the implementation of operational best practices that enhance the overall effectiveness of the BPO service model. By fostering a culture of accountability and performance, the President supports the achievement of key business objectives and client satisfaction goals. The President collaborates with the executive team to refine service offerings and expand the company's operational footprint. Through the direct management of internal resources and service delivery teams, the President ensures that the company remains a trusted partner for organizations seeking high-performance contact center and BPO solutions.

Michael VanScyoc, the Chief Information Officer at InfoCision, architects the robust technological infrastructure required to support global contact center operations. Overseeing the integration of advanced data security protocols and communication platforms, the Chief Information Officer ensures seamless connectivity for all BPO service delivery channels. This role involves managing complex digital ecosystems that facilitate high-volume customer interactions across various geographic markets. Michael VanScyoc drives the implementation of cutting-edge software solutions to optimize agent productivity and data accuracy. By aligning technical capabilities with the evolving needs of the business, the Chief Information Officer supports the firm's commitment to reliable and secure service provision. The Chief Information Officer collaborates with other executive leaders to integrate new technologies that enhance operational agility. Through the continuous modernization of internal systems, the Chief Information Officer maintains the technological foundation necessary for the company to deliver superior results for every client.