InfoCision Executive and Leadership Team

Craig Taylor, the Chief Executive Officer at InfoCision, directs the overarching strategic vision for global contact center and BPO operations. By prioritizing long-term growth and client satisfaction, the Chief Executive Officer shapes the trajectory of the organization within the competitive business services landscape. Craig Taylor oversees the alignment of corporate objectives with evolving market demands, ensuring that the company maintains a leadership position in outsourced customer engagement. This executive role involves constant evaluation of service delivery models to optimize efficiency and value for international partners. Through rigorous oversight of organizational performance, the Chief Executive Officer drives the expansion of service capabilities across North American and global markets. By fostering a culture of innovation and operational excellence, the Chief Executive Officer secures the firm's reputation as a premier provider of contact center solutions, ultimately guiding the enterprise toward sustained profitability and market dominance.

Forrest Thompson, the Senior Vice President & Chief Financial Officer at InfoCision, manages the fiscal health and strategic resource allocation for the global contact center and BPO firm. Overseeing financial planning, budgeting, and capital investment, the Senior Vice President & Chief Financial Officer ensures the organization maintains a strong balance sheet to support ongoing operational expansion. Forrest Thompson directs the financial reporting processes and risk management frameworks that underpin the company's stability. This executive role involves close coordination with the Board to evaluate investment opportunities and drive long-term value creation. By optimizing cost structures and revenue streams, the Senior Vice President & Chief Financial Officer enables the business to scale effectively across international markets. The Senior Vice President & Chief Financial Officer provides the analytical rigor necessary for informed decision-making, ensuring that every strategic initiative aligns with the company's overarching financial objectives and commitment to sustainable growth in the business services industry.

Steve Boyazis, the President at InfoCision, executes the daily operational strategy for the global contact center and BPO services provider. Overseeing the performance of service delivery teams, the President ensures that client expectations are met through high-quality, efficient customer engagement processes. Steve Boyazis drives the implementation of operational best practices across all regional centers to maintain consistency and excellence. This leadership role involves managing cross-functional teams to streamline workflows and improve service outcomes for diverse business partners. By focusing on operational scalability, the President supports the company's ability to adapt to changing market conditions and client needs. The President works closely with other executives to translate high-level strategy into actionable, day-to-day results. Through continuous improvement initiatives and rigorous performance monitoring, the President secures the operational integrity of the firm, ensuring that the company remains a trusted partner for organizations seeking reliable, high-impact business process outsourcing solutions.

Michael VanScyoc, the Chief Information Officer at InfoCision, architects the technological infrastructure supporting global contact center and BPO services. Managing complex data systems and cybersecurity protocols, the Chief Information Officer ensures seamless connectivity for all client-facing operations. Michael VanScyoc drives the integration of advanced analytics and automation tools to enhance service delivery efficiency across the enterprise. This leadership role requires constant collaboration with other C-suite members to align technical roadmaps with broader business goals. By overseeing the deployment of scalable cloud solutions, the Chief Information Officer supports the company's ability to handle high-volume customer interactions with precision. The Chief Information Officer maintains robust digital defenses to protect sensitive client information while facilitating rapid innovation in communication platforms. Through strategic investment in emerging technologies, the Chief Information Officer empowers the organization to maintain a competitive edge in the rapidly evolving global business services sector.