Leadership Overview
Included Health has 5 executives leading key functions including financial strategy, organizational operations, on-demand clinical care, community health initiatives, and clinical service delivery.
Focused on transforming the patient experience, Included Health delivers personalized, equitable, and affordable healthcare solutions to millions of members nationwide through a cohesive, technology-driven care model.
Focused on transforming the patient experience, Included Health delivers personalized, equitable, and affordable healthcare solutions to millions of members nationwide through a cohesive, technology-driven care model.
Leadership Roles at Included Health
Mark Flakne - Chief Financial Officer
Mark Flakne, the Chief Financial Officer at Included Health, directs all fiscal operations and long-term capital planning. Managing the financial health of the organization, the Chief Financial Officer ensures that resources align with the mission of providing accessible, affordable care to millions of members. Flakne oversees budgeting, financial reporting, and investment strategies that support the expansion of the company's nationwide healthcare platform. By analyzing market trends and operational costs, the Chief Financial Officer optimizes the financial structure to sustain growth and innovation. Mark Flakne maintains rigorous oversight of fiscal compliance while collaborating with the executive team to drive sustainable business outcomes. Through disciplined financial management, the Chief Financial Officer secures the necessary capital to scale the company's unique model of combining people and technology for better patient outcomes across the United States.
Robin Glass - President
Robin Glass, the President at Included Health, manages the overarching operational strategy and organizational execution. Overseeing the integration of people and technology, the President ensures that the company delivers a cohesive healthcare experience for employers and health plans. Glass drives the operational efficiency required to provide primary, specialty, and behavioral healthcare services on a national scale. By aligning cross-functional teams, the President fosters a culture of innovation that prioritizes patient accessibility and equity. Robin Glass monitors key performance indicators to ensure that the company's model treats people better while maintaining high standards of care. This leadership role involves constant refinement of service delivery processes to meet the evolving needs of the healthcare market. Through strategic oversight, the President maintains the company's position as a leader in modern, technology-enabled healthcare delivery.
Todd Thames - President & On Demand Professionals Doctor
Todd Thames, the President & On Demand Professionals Doctor at Included Health, directs the clinical strategy for urgent and everyday care services. Overseeing the network of on-demand medical professionals, the President & On Demand Professionals Doctor ensures that patients receive timely, high-quality support online and in the home. Thames architects the clinical workflows that allow for rapid, accessible care delivery across diverse patient populations. By integrating medical expertise with the company's digital platform, the President & On Demand Professionals Doctor optimizes the patient journey for urgent needs. Todd Thames collaborates with clinical teams to maintain high standards of care quality and patient satisfaction. This role focuses on expanding the reach of on-demand services to ensure that every member receives equitable and affordable support. Through clinical leadership, the President & On Demand Professionals Doctor drives the effectiveness of the company's urgent care model.
Colin Quinn - President, Included Health Communities
Colin Quinn, the President, Included Health Communities at Included Health, leads the strategic development of community-focused healthcare initiatives. Overseeing the expansion of specialized care programs, the President, Included Health Communities ensures that underserved populations gain access to personalized and equitable support. Quinn architects partnerships with community organizations to bridge gaps in the healthcare system and improve overall health outcomes. By focusing on the unique needs of diverse groups, the President, Included Health Communities drives the company's mission to provide cohesive care in the home and local environments. Colin Quinn manages the operational scale of these community programs to ensure consistent quality and impact. This leadership role involves coordinating with internal teams to tailor services for specific demographic requirements. Through targeted community engagement, the President, Included Health Communities strengthens the company's ability to deliver care that is truly inclusive and accessible.
Alexandra Yurkovic - Chief Medical Officer & Senior VP, Clinical Services & Delivery
Alexandra Yurkovic, the Chief Medical Officer & Senior VP, Clinical Services & Delivery at Included Health, directs the clinical standards and service delivery protocols. Overseeing the quality of primary, specialty, and behavioral healthcare, the Chief Medical Officer & Senior VP, Clinical Services & Delivery ensures that all medical practices align with the company's commitment to better patient outcomes. Yurkovic architects the clinical frameworks that guide the delivery of care across the nationwide network. By monitoring clinical performance and patient safety, the Chief Medical Officer & Senior VP, Clinical Services & Delivery maintains the integrity of the company's healthcare model. Alexandra Yurkovic collaborates with the executive team to integrate medical expertise into the company's technology-driven platform. This role involves continuous improvement of clinical processes to enhance accessibility and affordability. Through rigorous medical oversight, the Chief Medical Officer & Senior VP, Clinical Services & Delivery supports the company's goal of providing cohesive, high-quality care.
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