Bojangles Executive and Leadership Team

Jose Armario, the Chief Executive Officer at Bojangles, directs the overarching corporate strategy and long-term growth initiatives for the quick-service restaurant chain. Overseeing the entire organizational structure, the Chief Executive Officer ensures alignment between franchise operations and brand standards. This leadership role involves navigating the competitive fast-food landscape while scaling the footprint of Cajun-seasoned fried chicken and buttermilk biscuit offerings across the Southeastern United States. By fostering strong relationships with franchisees, Jose Armario drives consistent performance and market expansion. The Chief Executive Officer collaborates with the board to refine the business model, ensuring that the company maintains its unique Southern identity while achieving modern efficiency. Through rigorous oversight of capital allocation and brand positioning, the Chief Executive Officer secures the financial health and competitive edge of the organization in a demanding industry.

Johnny Caldwell, the Chief Operating Officer at Bojangles, manages the daily execution of restaurant operations and supply chain logistics across the entire network. Overseeing the efficiency of both company-owned and franchised locations, the Chief Operating Officer implements standardized procedures for food preparation and service speed. This leadership role involves optimizing the production of made-from-scratch biscuits and freshly prepared iced tea to ensure quality consistency. Johnny Caldwell drives operational excellence by monitoring performance metrics and providing support to regional managers. The Chief Operating Officer coordinates with procurement teams to maintain the integrity of the supply chain, ensuring that all units receive high-quality ingredients. By streamlining internal processes and enhancing restaurant-level productivity, the Chief Operating Officer directly impacts the profitability and customer satisfaction levels of the brand throughout the Southeastern United States.

Frank Cross, the President at Bojangles, executes the tactical business plans and oversees the day-to-day management of the company's regional operations. Overseeing the integration of corporate guidelines into the franchise model, the President ensures that the brand maintains its competitive advantage in the Southeastern United States. This leadership role involves coordinating between the executive team and field operations to drive revenue growth and operational efficiency. Frank Cross monitors the performance of regional markets, identifying opportunities for expansion and process improvement. The President works closely with the Chief Executive Officer to translate strategic goals into actionable plans for restaurant managers and franchise owners. By focusing on the scalability of the business model, the President supports the long-term sustainability of the brand. Through consistent leadership and operational oversight, the President ensures that the company meets its performance targets and maintains its reputation for quality.

Tom Boland, the Chief Marketing Officer at Bojangles, architects the brand identity and promotional strategies that define the company within the quick-service restaurant sector. Overseeing national and regional advertising campaigns, the Chief Marketing Officer drives customer engagement through targeted messaging centered on Southern-style cuisine. This leadership role involves analyzing consumer trends to refine menu offerings and seasonal promotions. Tom Boland manages the digital presence and loyalty programs, ensuring that the brand remains relevant in a competitive market. By aligning marketing initiatives with operational capabilities, the Chief Marketing Officer supports the growth of the franchise network. The Chief Marketing Officer collaborates with cross-functional teams to maintain a strong regional identity while expanding the reach of the brand. Through strategic brand management, the Chief Marketing Officer ensures that the company maintains a distinct and appealing market position.

Cathy Chase, the Chief People Officer at Bojangles, directs the human capital strategy and organizational development initiatives for the entire workforce. Overseeing talent acquisition, training programs, and employee retention, the Chief People Officer ensures that the company maintains a high standard of service across all restaurant locations. This leadership role involves cultivating a culture that reflects the Southern heritage of the brand while promoting professional growth for staff members. Cathy Chase designs compensation structures and performance management systems that align with corporate objectives. The Chief People Officer collaborates with franchise partners to implement consistent labor practices and training protocols. By fostering an inclusive and productive work environment, the Chief People Officer supports the operational success of the organization. Through these efforts, the Chief People Officer ensures that the company attracts and retains the talent necessary to deliver exceptional customer experiences.