Leadership Overview
Alorica has 10 executives leading key functions including strategy, operations, revenue, finance, technology, and regional management.
Focused on delivering exceptional customer experiences, Alorica empowers global organizations to streamline complex business processes through advanced human expertise and digital analytics.
Focused on delivering exceptional customer experiences, Alorica empowers global organizations to streamline complex business processes through advanced human expertise and digital analytics.
Leadership Roles at Alorica
Max Schwendner - Co-Chief Executive Officer
Max Schwendner, the Co-Chief Executive Officer at Alorica, directs the overarching strategic vision for global customer experience operations. By aligning business process outsourcing capabilities with evolving market demands, Schwendner ensures the delivery of consistent support services across voice, chat, and digital channels. This leadership role involves constant collaboration with the board to drive long-term growth and operational excellence. Max Schwendner maintains a focus on integrating human expertise with cutting-edge technology to optimize client satisfaction metrics. Through the management of large-scale contact center initiatives, the Co-Chief Executive Officer fosters an environment of innovation and efficiency. By prioritizing scalable solutions, the executive supports the expansion of service offerings into diverse industries. Ultimately, the Co-Chief Executive Officer secures the competitive position of the firm by maintaining high standards for back-office operations and technical support delivery.
Cynde Huebner - Treasurer & Chief Financial Officer
Cynde Huebner, the Treasurer & Chief Financial Officer at Alorica, directs the financial strategy and capital management of the organization. By overseeing fiscal planning, budgeting, and treasury operations, the Treasurer & Chief Financial Officer ensures the availability of resources for global expansion and technology investments. This role involves managing financial risk and maintaining transparency in reporting to support the long-term stability of the firm. Cynde Huebner collaborates with the executive team to evaluate the financial impact of new service offerings and market entries. Through the implementation of robust financial controls, the Treasurer & Chief Financial Officer optimizes cash flow and enhances operational efficiency. The executive monitors economic trends to inform strategic decision-making across all business units. By maintaining strong relationships with financial partners, the Treasurer & Chief Financial Officer secures the capital necessary for growth. Huebner drives financial performance by aligning fiscal discipline with the core mission of delivering superior customer experiences.
Brian Delaney - Chief Operating Officer
Brian Delaney, the Chief Operating Officer at Alorica, manages the daily execution of customer support services and contact center performance. Overseeing global service delivery, the Chief Operating Officer ensures that all client interactions meet rigorous quality benchmarks. This role requires constant coordination with regional leaders to maintain operational consistency across diverse communication channels. Brian Delaney drives the implementation of new digital support tools to enhance back-office efficiency and streamline client workflows. By monitoring performance analytics, the Chief Operating Officer identifies opportunities for process improvement and cost reduction. The executive maintains a focus on scaling operations to meet the needs of organizations across various sectors. Through the optimization of workforce management and resource allocation, the Chief Operating Officer supports the overall mission of delivering seamless customer experiences. Delaney secures operational stability by refining internal protocols and fostering cross-departmental collaboration.
Eliza Melendres - Executive Assitant To the Chief Operating Officer
Eliza Melendres, the Executive Assitant To the Chief Operating Officer at Alorica, facilitates the administrative and operational priorities of the executive office. By managing complex schedules and coordinating high-level communications, the Executive Assitant To the Chief Operating Officer ensures that leadership remains focused on core business objectives. This role involves tracking key performance indicators across contact center operations to provide actionable insights for the Chief Operating Officer. Eliza Melendres maintains the flow of information between departments, ensuring alignment with the strategic goals of the firm. Through the organization of critical meetings and project timelines, the Executive Assitant To the Chief Operating Officer supports the efficient execution of customer experience initiatives. The executive plays a vital role in maintaining the operational rhythm of the organization. By streamlining administrative processes, the Executive Assitant To the Chief Operating Officer enables the leadership team to deliver consistent service quality at scale.
Jose Ramirez - President (Americas)
Jose Ramirez, the President (Americas) at Alorica, oversees the strategic direction and operational performance of all business units across the Americas. By managing large-scale contact center operations, the President (Americas) ensures the delivery of high-quality customer care and technical support to a diverse client base. This role involves driving regional growth and maintaining strong relationships with key partners. Jose Ramirez directs the implementation of operational strategies that improve efficiency and enhance the customer experience. Through the oversight of regional teams, the President (Americas) ensures that service delivery remains consistent with the global standards of the firm. The executive collaborates with other regional leaders to share best practices and optimize resource allocation. By focusing on market expansion and operational excellence, the President (Americas) supports the overall mission of the company. Ramirez secures regional market leadership by executing initiatives that prioritize customer satisfaction and long-term operational success.
Sanjay Ponnappa - Regional President (India)
Sanjay Ponnappa, the Regional President (India) at Alorica, manages the strategic operations and service delivery capabilities within the Indian market. By overseeing a vast network of contact centers, the Regional President (India) ensures that the firm provides high-quality digital support and back-office operations to global clients. This role involves driving regional innovation and maintaining operational excellence across all service lines. Sanjay Ponnappa directs the development of local talent and the implementation of advanced technology to enhance service efficiency. Through the analysis of regional performance metrics, the Regional President (India) identifies opportunities for process optimization and growth. The executive collaborates with the global leadership team to align regional activities with the overarching mission of the firm. By focusing on scalability and quality, the Regional President (India) strengthens the competitive position of the company. Ponnappa secures regional success by executing strategies that prioritize consistent customer experiences and operational agility.
Stacey Davis - Office Of The President
Stacey Davis, the Office Of The President at Alorica, manages the high-level administrative and strategic functions that support the executive leadership team. By coordinating critical projects and facilitating communication across the organization, the Office Of The President ensures that the vision of the firm is executed effectively. This role involves tracking the progress of key initiatives and providing support for decision-making processes. Stacey Davis directs the flow of information between the executive office and various departments to maintain alignment with corporate goals. Through the management of complex workflows, the Office Of The President enhances the efficiency of the leadership team. The executive plays a vital role in maintaining the operational focus of the firm. By streamlining administrative and strategic tasks, the Office Of The President enables the leadership to prioritize the delivery of superior customer experiences. Davis secures organizational success by ensuring that all strategic efforts remain focused on the core mission.
Scott Sexton - Chief Revenue Officer
Scott Sexton, the Chief Revenue Officer at Alorica, architects the commercial strategy to expand market share and drive sustainable financial growth. By identifying new business opportunities within the BPO sector, the Chief Revenue Officer aligns service offerings with the specific needs of enterprise clients. This leadership role involves managing sales pipelines and cultivating long-term partnerships across global markets. Scott Sexton directs the development of value-based pricing models that reflect the high quality of customer care and technical support provided. Through the integration of data-driven insights, the Chief Revenue Officer optimizes the sales funnel and improves conversion rates. The executive collaborates with the leadership team to ensure that revenue targets support the broader corporate mission. By focusing on client acquisition and retention, the Chief Revenue Officer strengthens the market presence of the firm. Sexton secures financial health by executing strategic initiatives that enhance the overall value proposition.
Arnold Greig - Senior Vice President, Chief Information Officer
Arnold Greig, the Senior Vice President, Chief Information Officer at Alorica, architects the technological infrastructure that powers global customer support services. By integrating advanced analytics, AI, and digital support platforms, the Senior Vice President, Chief Information Officer enables the delivery of seamless customer interactions. This role involves managing cybersecurity protocols and ensuring the reliability of contact center systems across all regions. Arnold Greig directs the digital transformation initiatives that allow the firm to scale operations and improve service quality. Through the deployment of innovative software solutions, the Senior Vice President, Chief Information Officer enhances the efficiency of back-office operations and technical support teams. The executive collaborates with other leaders to align technology investments with the strategic goals of the company. By maintaining a secure and agile IT environment, the Senior Vice President, Chief Information Officer supports the overall mission of the firm. Greig secures technological leadership by continuously upgrading systems to meet evolving market needs.
Sarah Machan-De Silva - Chief of Staff (Asia)
Sarah Machan-De Silva, the Chief of Staff (Asia) at Alorica, coordinates the strategic initiatives and operational activities across the Asian market. By aligning regional performance with the global mission of the firm, the Chief of Staff (Asia) ensures that contact center operations meet local and international standards. This role involves managing cross-functional projects and facilitating communication between regional teams and the executive leadership. Sarah Machan-De Silva directs the implementation of operational improvements that enhance customer satisfaction and service delivery in the region. Through the analysis of regional market trends, the Chief of Staff (Asia) provides insights that inform the broader growth strategy. The executive supports the development of talent and the optimization of workflows to maintain high levels of efficiency. By fostering collaboration across diverse teams, the Chief of Staff (Asia) strengthens the operational footprint of the firm. Machan-De Silva secures regional success by executing initiatives that drive consistent service quality.
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