Alorica Executive and Leadership Team

Max Schwendner, the Co-Chief Executive Officer at Alorica, directs the overarching strategic vision for global business process outsourcing operations. By aligning human expertise with sophisticated technology, the Co-Chief Executive Officer ensures that client organizations maintain high standards of customer satisfaction across voice, chat, and social media platforms. Max Schwendner architects long-term growth initiatives that expand the company footprint in competitive international markets. This leadership role involves constant collaboration with the board to refine service delivery models and optimize back-office efficiency. Through rigorous oversight of contact center performance, the Co-Chief Executive Officer drives consistent service quality for diverse industry partners. By prioritizing innovation in digital support, Schwendner secures the market position of the firm as a leader in customer experience management. This executive focus remains fixed on scaling operations while maintaining the agility required to meet evolving client demands in a dynamic global economy.

Cynde Huebner, the Treasurer & Chief Financial Officer at Alorica, manages the financial health and capital allocation strategies that support the global expansion of the company. By overseeing budgeting, financial reporting, and treasury functions, the Treasurer & Chief Financial Officer ensures that the firm maintains the liquidity required to invest in new technologies and service capabilities. Cynde Huebner architects financial models that evaluate the profitability of various business process outsourcing contracts across different industries. This leadership role involves working with the board to maintain fiscal discipline while pursuing aggressive growth targets. Through the rigorous analysis of financial performance, the Treasurer & Chief Financial Officer drives cost-efficiency initiatives that improve margins without compromising service quality. Huebner monitors global economic conditions to mitigate financial risks associated with international operations. By focusing on long-term financial stability, the Treasurer & Chief Financial Officer provides the resources necessary for the company to deliver consistent customer experiences worldwide.

Brian Delaney, the Chief Operating Officer at Alorica, oversees the daily execution of customer support and back-office operations across the global network of contact centers. By optimizing workforce management and service delivery protocols, the Chief Operating Officer ensures that every client receives consistent, high-quality support across voice, email, and chat channels. Brian Delaney architects scalable operational frameworks that allow the company to handle large-scale customer interactions with precision and efficiency. This leadership role involves managing the integration of new technologies into existing workflows to enhance agent productivity and customer satisfaction. Through the supervision of regional operations, the Chief Operating Officer drives performance improvements and maintains strict adherence to service level agreements. Delaney collaborates with other executives to align operational capacity with business growth targets. By focusing on operational excellence, the Chief Operating Officer secures the reputation of the firm as a reliable partner for complex business process outsourcing needs.

Eliza Melendres, the Executive Assitant To the Chief Operating Officer at Alorica, manages the complex scheduling and administrative priorities that support the operational leadership of the company. By facilitating communication between the Chief Operating Officer and various department heads, the Executive Assitant To the Chief Operating Officer ensures that critical information flows efficiently to maintain operational momentum. Eliza Melendres organizes high-level meetings and tracks project milestones related to contact center performance and service delivery improvements. This role involves preparing detailed reports on operational metrics to assist in the decision-making process for scaling global support services. Through the coordination of internal resources, the Executive Assitant To the Chief Operating Officer drives the successful implementation of strategic initiatives designed to improve customer satisfaction. Melendres maintains a focus on administrative precision to support the broader goals of the operations team. This position remains vital for ensuring that the leadership team stays aligned on key business objectives.

Yc Liu, the President at Alorica, leads the execution of corporate strategy and oversees the performance of core business units to ensure alignment with the mission of providing superior customer support. By fostering a culture of excellence and accountability, the President ensures that all departments work cohesively to meet the needs of diverse client organizations. Yc Liu architects initiatives that enhance the service delivery model, focusing on improving customer satisfaction and operational efficiency. This leadership role involves engaging with key stakeholders to drive business development and maintain the competitive edge of the firm in the BPO market. Through the supervision of cross-functional teams, the President drives the successful implementation of large-scale projects and digital support solutions. Liu monitors market trends to adjust the strategic direction of the company as needed. By focusing on organizational growth and service quality, the President secures the position of the firm as a trusted partner for global customer experience management.

Jay King, the President, Financial at Alorica, directs the specialized service offerings tailored to the financial services sector, including collections and back-office operations. By leveraging deep industry knowledge, the President, Financial ensures that the company provides compliant and efficient support for banking and financial institutions. Jay King architects strategies that integrate human expertise with automated processes to handle sensitive financial interactions with accuracy and care. This leadership role involves managing client relationships and ensuring that service delivery meets the rigorous standards required by the financial industry. Through the oversight of specialized teams, the President, Financial drives performance improvements in debt recovery and customer account management. King collaborates with the broader executive team to align financial service offerings with the overall growth strategy of the firm. By focusing on industry-specific solutions, the President, Financial supports the delivery of consistent and secure customer experiences for financial clients across global markets.

Sanjay Ponnappa, the Regional President (India) at Alorica, oversees all operations and strategic initiatives within the Indian market to ensure the delivery of high-quality customer support services. By managing local talent and infrastructure, the Regional President (India) ensures that the region contributes effectively to the global service capacity of the firm. Sanjay Ponnappa architects operational plans that leverage the local workforce to provide technical support, sales, and back-office services to international clients. This leadership role involves maintaining high standards of service quality while navigating the unique regulatory and operational landscape of the region. Through the supervision of regional contact centers, the Regional President (India) drives efficiency and fosters a culture of innovation in customer interaction management. Ponnappa collaborates with the global executive team to align regional performance with the overarching goals of the company. By focusing on regional growth and operational excellence, the Regional President (India) supports the delivery of consistent customer experiences at scale.

Grace Taeza, the Chief of Staff at Alorica, coordinates executive workflows and facilitates cross-departmental alignment to support the broader mission of delivering superior customer experience services. By managing internal communications and strategic projects, the Chief of Staff ensures that leadership initiatives translate into actionable operational improvements across all contact centers. Grace Taeza optimizes the decision-making processes for the executive team, allowing for rapid responses to market shifts in the BPO sector. This role involves monitoring key performance indicators to verify that organizational goals align with client requirements for technical support and sales services. Through the synchronization of various business units, the Chief of Staff drives operational efficiency and fosters a culture of accountability. Taeza maintains a focus on streamlining administrative functions to support the scaling of global operations. This leadership position remains essential for maintaining the structural integrity of the company as it expands its digital and back-office service offerings.

Scott Sexton, the Chief Revenue Officer at Alorica, leads the global sales strategy and business development efforts to expand the reach of customer experience solutions. By identifying new market opportunities and cultivating long-term partnerships, the Chief Revenue Officer ensures consistent revenue growth across all service lines, including collections and content moderation. Scott Sexton architects comprehensive sales frameworks that demonstrate the value of integrating human expertise with advanced analytics for prospective clients. This leadership role involves close coordination with marketing and operations teams to tailor service packages that address specific industry challenges. Through the implementation of data-driven sales tactics, the Chief Revenue Officer drives the acquisition of high-value accounts in North American and international markets. Sexton monitors competitive trends to adjust pricing and service positioning effectively. By focusing on sustainable revenue streams, the Chief Revenue Officer strengthens the financial foundation of the company while supporting the delivery of consistent customer interactions at scale.

Arnold Greig, the Senior Vice President, Chief Information Officer at Alorica, directs the technological infrastructure and digital transformation initiatives that underpin the company BPO services. By implementing advanced analytics and secure communication platforms, the Senior Vice President, Chief Information Officer ensures that the firm provides cutting-edge technical support and digital engagement solutions. Arnold Greig architects robust cybersecurity measures to protect sensitive client data across all global operations. This leadership role involves overseeing the deployment of AI-driven tools to enhance agent efficiency and customer interaction quality. Through the management of IT resources, the Senior Vice President, Chief Information Officer drives the modernization of contact center systems to meet the demands of a digital-first market. Greig collaborates with the executive team to align technology investments with long-term business growth strategies. By focusing on innovation and system reliability, the Senior Vice President, Chief Information Officer supports the delivery of seamless customer experiences at scale.