Alorica Executive and Leadership Team

Max Schwendner, the Co-Chief Executive Officer at Alorica, directs the company's overarching strategy and global operations. Schwendner guides Alorica's mission to create meaningful customer connections through advanced analytics, automation, and AI-enabled capabilities. This leadership role involves fostering performance excellence across all service delivery channels, ensuring long-term customer loyalty and driving significant operational efficiency. By championing digital transformation initiatives, Schwendner positions Alorica at the forefront of the customer experience industry. The Co-Chief Executive Officer's strategic vision ensures the company consistently delivers value to its global client base and stakeholders. Max Schwendner's executive oversight is critical to maintaining Alorica's position as a leader in managed services.

Cynde Huebner, the Treasurer & Chief Financial Officer at Alorica, directs the company's financial strategy and fiscal operations. Huebner manages all aspects of financial planning, accounting, and treasury functions, ensuring robust financial health and compliance. This executive oversees the allocation of resources to support Alorica's global customer experience and digital transformation initiatives. By providing critical financial insights, the Treasurer & Chief Financial Officer enables strategic decision-making and drives operational efficiency. Cynde Huebner's leadership is vital for maintaining investor confidence and supporting the company's long-term growth objectives. The financial stewardship provided by Huebner underpins Alorica's ability to invest in advanced analytics and automation.

Brian Delaney, the Chief Operating Officer at Alorica, oversees the company's extensive global operational footprint. Delaney ensures the seamless execution of customer experience and digital transformation services across all regions. This executive manages the day-to-day operations, focusing on optimizing performance and delivering exceptional service quality. By integrating managed services expertise with cutting-edge automation and AI, the Chief Operating Officer drives efficiency and builds enduring customer loyalty. Brian Delaney's leadership is central to scaling Alorica's capabilities and maintaining high standards of service delivery worldwide. The operational strategies implemented by Delaney directly impact client satisfaction and the company's overall market competitiveness.

Eliza Melendres, the Executive Assistant To the Chief Operating Officer at Alorica, provides critical administrative and operational support to the COO. Melendres manages complex scheduling, coordinates meetings, and facilitates communication to ensure the smooth functioning of the operations department. This role involves handling sensitive information and supporting the execution of strategic initiatives across Alorica's global service delivery network. By maintaining efficient workflows, the Executive Assistant To the Chief Operating Officer enables the COO to focus on driving performance excellence and customer loyalty. Eliza Melendres's organizational skills are essential for supporting the operational demands of a leading customer experience provider. The support provided by Melendres contributes to the overall operational efficiency of the company.

Jay King, the President, Financial at Alorica, leads the company's financial services division, driving strategy and operational excellence within this sector. King oversees the delivery of specialized financial customer experiences and digital transformation solutions for clients in the financial industry. This executive role focuses on ensuring regulatory compliance, enhancing service quality, and fostering client loyalty through expert financial management. By leveraging deep industry knowledge, the President, Financial optimizes operational efficiency and drives revenue growth for the financial services segment. Jay King's leadership is critical for Alorica's success in serving complex financial markets. The strategic direction provided by King ensures the financial division remains a key contributor to the company's overall mission.

Jose Ramirez, the President (Americas) at Alorica, directs the company's operations and strategic initiatives across North and South America. Ramirez is responsible for driving growth, enhancing customer experience, and ensuring operational efficiency throughout the Americas region. This executive role involves leading diverse teams and implementing Alorica's digital transformation services to meet regional market demands. By fostering strong client relationships and optimizing service delivery, the President (Americas) strengthens Alorica's market position. Jose Ramirez's leadership is crucial for expanding the company's footprint and impact across the Americas. The regional strategies developed by Ramirez directly support Alorica's global objectives for customer loyalty and operational excellence.

Scott Sexton, the Chief Revenue Officer at Alorica, spearheads all revenue generation and growth strategies for the organization. Sexton drives the company's commercial success by expanding market reach and deepening client relationships. This role involves leading the global sales organization and ensuring alignment with Alorica's customer experience and digital transformation objectives. By leveraging deep managed services expertise, the Chief Revenue Officer identifies new opportunities and strengthens the company's value proposition. Scott Sexton's strategic focus on revenue growth is essential for Alorica's sustained expansion and market leadership. The Chief Revenue Officer's efforts directly contribute to building long-term customer loyalty and enhancing operational efficiency for clients.

Sarah Machan-De Silva, the Chief of Staff (Asia) at Alorica, provides strategic support and operational oversight for the company's Asian markets. Machan-De Silva facilitates the execution of Alorica's customer experience and digital transformation strategies across the region. This role involves coordinating initiatives, managing key projects, and ensuring alignment with global objectives. By bridging communication between regional teams and executive leadership, the Chief of Staff (Asia) enhances operational efficiency and drives performance excellence. Sarah Machan-De Silva's focus on the Asian market is critical for expanding Alorica's global presence and building strong customer relationships. The strategic guidance provided by Machan-De Silva supports the integration of advanced analytics and automation in the region.

Aimee Ford, the Chief Sales Officer (CSO) at Alorica, leads the global sales organization and drives revenue growth initiatives. Ford is responsible for developing and executing sales strategies that align with Alorica's mission of empowering brands through exceptional customer experiences. This executive focuses on expanding client partnerships and ensuring the effective delivery of digital transformation services. By fostering a high-performance sales culture, the Chief Sales Officer (CSO) enhances market penetration and strengthens customer loyalty. Aimee Ford's leadership is instrumental in positioning Alorica as a preferred partner for businesses seeking innovative customer engagement solutions. The sales strategies implemented by Ford directly support the company's operational efficiency goals.

Ian Liu, the Chief Medical Officer at Alorica, provides expert medical guidance and oversight for the company's operations, particularly concerning health-related services and employee well-being. Liu ensures that Alorica's health-focused initiatives and client solutions adhere to the highest medical standards and regulatory requirements. This executive role is crucial for developing and implementing health strategies that support both client needs and employee safety. By leveraging medical expertise, the Chief Medical Officer enhances Alorica's capability to serve clients in healthcare sectors and promotes a healthy work environment. Ian Liu's clinical leadership is vital for maintaining trust and credibility in specialized service areas. The medical insights provided by Liu contribute to the company's comprehensive approach to customer experience and operational integrity.