Alorica Executive and Leadership Team

Max Schwendner, the Co-Chief Executive Officer at Alorica, directs the company's overarching strategic vision and global operations. Schwendner guides Alorica's mission to empower brands worldwide through exceptional customer experience and digital transformation services. This leadership involves integrating managed services expertise with advanced analytics, automation, and AI capabilities to foster long-term customer loyalty and enhance operational efficiency across all business units. The focus remains on driving performance excellence and building meaningful connections between brands and their customers. Schwendner's strategic direction ensures Alorica maintains its position as a global leader in the customer experience industry, adapting to evolving market demands and technological advancements. The Co-Chief Executive Officer's role is central to shaping the company's future growth trajectory and commitment to client success.

Cynde Huebner, the Treasurer & Chief Financial Officer at Alorica, directs all financial operations, strategic financial planning, and capital management. Huebner ensures the fiscal health and stability of the organization, overseeing budgeting, forecasting, accounting, and treasury functions. This leadership position is crucial for supporting Alorica's global growth initiatives and digital transformation efforts through sound financial strategies and resource allocation. The Treasurer & Chief Financial Officer plays a key part in managing investor relations and securing financial resources necessary for expansion and innovation. Cynde Huebner's expertise guides Alorica's financial performance, ensuring compliance with regulatory requirements and driving profitability while maintaining a strong balance sheet to support long-term business objectives.

Brian Delaney, the Chief Operating Officer at Alorica, oversees the company's extensive global operational infrastructure and service delivery. Delaney ensures the seamless execution of customer experience and digital transformation services, driving efficiency and performance excellence across all operational touchpoints. This critical role involves managing large-scale teams, optimizing workflows, and implementing best practices to enhance client satisfaction and operational effectiveness. The Chief Operating Officer's responsibilities extend to leveraging advanced analytics and automation to streamline processes and improve service quality. Brian Delaney's leadership is fundamental to Alorica's ability to deliver consistent, high-quality customer interactions and maintain its reputation for operational reliability and innovation in the global market.

Eliza Melendres, the Executive Assistant To the Chief Operating Officer at Alorica, provides comprehensive administrative and operational support to the Chief Operating Officer. Melendres manages complex scheduling, coordinates critical meetings, and facilitates communication across various departments to ensure the smooth functioning of the COO's office. This role is vital for optimizing the COO's time and effectiveness, enabling focused leadership on global operations and service delivery. The Executive Assistant To the Chief Operating Officer handles confidential information and plays a key part in project coordination and follow-up. Eliza Melendres's efficiency and organizational skills are instrumental in supporting Brian Delaney's strategic initiatives and maintaining operational momentum within Alorica's extensive global network.

Jay King, the President, Financial at Alorica, leads the company's strategic direction and operational execution within the financial services sector. King drives the development and delivery of specialized customer experience and digital transformation solutions tailored for financial institutions. This leadership role involves overseeing key client relationships, ensuring service excellence, and identifying opportunities for innovation and growth within the financial industry. The President, Financial works closely with the broader executive team to align financial sector strategies with Alorica's overall business objectives. Jay King's focus is on enhancing client loyalty and operational efficiency for financial clients, leveraging Alorica's expertise to navigate the unique challenges and opportunities of this market.

Sanjay Ponnappa, the Regional President (India) at Alorica, directs the company's operations and strategic growth within the Indian market. Ponnappa oversees the delivery of customer experience and digital transformation services, ensuring alignment with both regional needs and global company standards. This leadership position involves managing extensive operational teams, fostering local client partnerships, and driving business development initiatives across India. The Regional President (India) plays a crucial role in adapting Alorica's global strategies to the specific nuances of the Indian business landscape. Sanjay Ponnappa's leadership is key to expanding Alorica's presence and impact in this vital region, focusing on operational excellence and client satisfaction.

Scott Sexton, the Chief Revenue Officer at Alorica, spearheads all revenue-generating activities and global sales strategies. Sexton drives the company's growth by expanding market reach and deepening client relationships, ensuring Alorica's digital transformation and customer experience solutions meet diverse client needs. This role involves close collaboration with operational and marketing teams to align sales efforts with overall business objectives and market opportunities. The Chief Revenue Officer oversees the development and execution of sales plans, focusing on identifying new business prospects and maximizing revenue streams across all service offerings. Scott Sexton's leadership ensures that Alorica consistently delivers value to its clients, fostering sustainable revenue growth and reinforcing the company's market leadership through strategic client acquisition and retention initiatives.

Sarah Machan-De Silva, the Chief of Staff (Asia) at Alorica, provides strategic support and operational oversight for the company's initiatives across the Asian region. Machan-De Silva facilitates the execution of Alorica's customer experience and digital transformation strategies within this key market, ensuring alignment with global objectives. This role involves coordinating cross-functional teams, managing key projects, and driving operational improvements specific to the Asian market dynamics. The Chief of Staff (Asia) acts as a critical liaison, bridging communication between regional leadership and global headquarters. Sarah Machan-De Silva's focus is on enhancing regional performance, fostering strong client relationships, and ensuring the effective implementation of Alorica's service delivery models throughout Asia.

Aimee Ford, the Chief Sales Officer (CSO) at Alorica, leads the global sales organization, driving revenue growth and market expansion. Ford is responsible for developing and executing strategic sales initiatives that align with Alorica's mission of delivering exceptional customer experiences and digital transformation services. This leadership role involves building and mentoring high-performing sales teams, fostering strong client partnerships, and identifying new market opportunities. The Chief Sales Officer (CSO) works closely with marketing and operations to ensure a cohesive go-to-market strategy. Aimee Ford's expertise in sales leadership and client engagement is critical to securing new business and strengthening Alorica's position as a premier provider in the customer service industry.

Ian Liu, the Chief Medical Officer at Alorica, provides critical medical expertise and guidance, particularly relevant for healthcare-related client services. Liu ensures that Alorica's operations and service offerings adhere to the highest standards of medical compliance and ethical practice within the healthcare sector. This role involves advising on health-related policies, supporting the development of specialized healthcare solutions, and ensuring the well-being of employees in specific operational contexts. The Chief Medical Officer's insights are essential for clients in the healthcare industry seeking to enhance their patient engagement and operational efficiency. Ian Liu's leadership contributes to Alorica's capability to serve complex industries with specialized knowledge and a commitment to health and safety.