Alorica Executive and Leadership Team

Max Schwendner, the Co-Chief Executive Officer at Alorica, directs the overarching strategic vision and operational excellence of the organization. Schwendner architects high-level initiatives that integrate human expertise with digital analytics to enhance customer satisfaction across diverse industries. By overseeing global contact center performance, the Co-Chief Executive Officer ensures that service delivery remains consistent and scalable for enterprise clients. Max Schwendner maintains close alignment with the board to drive long-term growth and market expansion. This leadership role involves refining back-office operations and technical support frameworks to meet evolving market demands. Through rigorous oversight of service quality, Schwendner optimizes the interaction between brands and consumers. The Co-Chief Executive Officer fosters a culture of innovation, ensuring that Alorica remains a leader in the business process outsourcing sector while delivering measurable value to stakeholders worldwide.

Cynde Huebner, the Treasurer & Chief Financial Officer at Alorica, manages the financial health and capital structure of the organization. Huebner oversees treasury operations, liquidity management, and fiscal planning to support the company's expansive business process outsourcing activities. By directing financial reporting and internal controls, the Treasurer & Chief Financial Officer ensures transparency and compliance across all regional operations. Cynde Huebner collaborates with executive leadership to allocate resources effectively, supporting investments in technology and human capital. This leadership role involves mitigating financial risks while optimizing cash flow to sustain long-term growth. Through rigorous analysis of operational costs, Huebner provides the insights necessary for strategic decision-making. The Treasurer & Chief Financial Officer maintains a focus on fiscal discipline, ensuring that the financial foundation remains robust enough to support the delivery of consistent customer experiences at scale.

Thomas Garrett, the Executive Vice President & Chief Financial Officer at Alorica, directs the financial strategy and economic performance of the company. Garrett oversees budgeting, forecasting, and financial planning to ensure that the business process outsourcing model remains profitable and efficient. By managing the financial aspects of global operations, the Executive Vice President & Chief Financial Officer supports the expansion of service capabilities across diverse industries. Thomas Garrett collaborates with other C-suite leaders to evaluate investment opportunities in technology and infrastructure. This leadership role involves monitoring key performance indicators to drive operational efficiency and revenue growth. Through the implementation of strategic financial policies, Garrett ensures that the organization maintains a strong market position. The Executive Vice President & Chief Financial Officer provides the necessary financial oversight to deliver consistent, high-quality customer experiences while maximizing value for the company and its clients.

Eliza Melendres, the Executive Assitant To the Chief Operating Officer at Alorica, coordinates the operational workflows and administrative priorities of the executive office. Melendres facilitates communication between the Chief Operating Officer and various departments to ensure the smooth execution of business process outsourcing initiatives. By managing complex schedules and project timelines, the Executive Assitant To the Chief Operating Officer enables the leadership team to focus on strategic goals. Eliza Melendres monitors operational updates and prepares critical documentation to support decision-making processes. This leadership role involves maintaining organizational alignment across internal teams to ensure that customer support services meet quality standards. Through the efficient management of executive priorities, Melendres contributes to the overall productivity of the organization. The Executive Assitant To the Chief Operating Officer ensures that operational objectives are met with precision and that the company's mission remains a central focus of daily activities.

Jay King, the President, Financial at Alorica, directs the specialized customer experience services tailored for the financial services sector. King oversees the delivery of collections, back-office operations, and customer care solutions designed for banking and financial institutions. By managing client relationships within this highly regulated industry, the President, Financial ensures that all interactions adhere to strict compliance and security standards. Jay King architects strategies to improve customer satisfaction and operational efficiency for financial clients. This leadership role involves coordinating with global teams to provide consistent support across multiple communication channels. Through the application of industry-specific expertise, King drives growth and strengthens the company's reputation in the financial services market. The President, Financial maintains a focus on delivering high-value outcomes that help financial organizations manage their customer interactions effectively and securely.

Jose Ramirez, the President (Americas) at Alorica, directs all business process outsourcing operations across the North and South American regions. Ramirez oversees the performance of contact centers, ensuring that customer care, technical support, and sales services meet the needs of regional clients. By managing large-scale operations, the President (Americas) drives efficiency and service quality across diverse markets. Jose Ramirez architects regional strategies that leverage human expertise and technology to enhance customer satisfaction. This leadership role involves coordinating with local management teams to ensure operational consistency and alignment with the company's global mission. Through the expansion of service capabilities in the Americas, Ramirez supports the company's growth and market impact. The President (Americas) maintains a focus on delivering high-quality customer experiences that help businesses in the region streamline their operations and achieve consistent results.

Sanjay Ponnappa, the Regional President (India) at Alorica, directs the company's operational footprint and service delivery within the Indian market. Ponnappa oversees the management of contact centers, focusing on technical support, back-office operations, and digital support services. By driving regional initiatives, the Regional President (India) ensures that the company's global standards for customer experience are met with local expertise. Sanjay Ponnappa manages the recruitment, training, and development of talent to support the delivery of high-quality services. This leadership role involves coordinating with global leadership to align regional performance with the company's overarching business goals. Through the optimization of operational processes, Ponnappa enhances the efficiency and effectiveness of service delivery in the region. The Regional President (India) maintains a focus on scaling operations to meet the growing demand for business process outsourcing services in the Indian market.

Sarah Machan-De Silva, the President (Philippines) at Alorica, directs the extensive contact center operations and service delivery teams located in the Philippines. Machan-De Silva oversees the execution of customer care, content moderation, and digital support services for a global client base. By managing the regional workforce, the President (Philippines) ensures that service quality remains high and consistent across all communication channels. Sarah Machan-De Silva architects strategies to improve operational efficiency and employee engagement within the region. This leadership role involves collaborating with global executives to align regional output with the company's strategic objectives. Through the management of large-scale operations, Machan-De Silva supports the company's ability to deliver scalable customer experiences. The President (Philippines) maintains a focus on driving innovation and excellence in service delivery, ensuring that the Philippines remains a critical hub for the company's global business process outsourcing operations.

Scott Sexton, the Chief Revenue Officer at Alorica, drives the company's commercial strategy and market penetration efforts. Sexton manages the sales pipeline and client acquisition processes, ensuring that the business process outsourcing services align with the specific needs of global organizations. By overseeing cross-functional teams, the Chief Revenue Officer identifies new opportunities for revenue growth within the customer experience sector. Scott Sexton executes complex sales cycles that span voice, chat, and digital support channels. This leadership role requires constant collaboration with operational leaders to ensure that service delivery matches client expectations. Through the implementation of data-driven sales strategies, Sexton expands the company's footprint across competitive markets. The Chief Revenue Officer maintains a focus on sustainable financial performance, ensuring that all client engagements contribute to the overall profitability and market standing of the organization.

Arnold Greig, the Senior Vice President, Chief Information Officer at Alorica, architects the technological infrastructure that powers global customer support services. Greig oversees the integration of advanced analytics, digital support tools, and secure communication platforms to streamline client operations. By directing the IT strategy, the Senior Vice President, Chief Information Officer ensures that all contact center systems remain resilient and scalable. Arnold Greig manages the deployment of innovative software solutions that enhance customer interactions across voice, email, and social media channels. This leadership role involves protecting sensitive data through robust cybersecurity frameworks while enabling seamless digital transformation for enterprise partners. Through the alignment of technology with business objectives, Greig supports the delivery of efficient and high-quality customer experiences. The Senior Vice President, Chief Information Officer drives the adoption of emerging technologies to maintain a competitive edge in the BPO industry.