VFS Global Group Executive and Leadership Team

October, 2026

Leadership Overview

VFS Global Group has 10 executives leading key functions including strategy, marketing, operations, human resources, and financial management.

Focused on delivering secure outsourcing and technology services for governments worldwide, VFS Global Group maintains a commitment to operational excellence and diplomatic efficiency across its extensive international network.

Leadership Roles at VFS Global Group

  • Founder & Chief Executive Officer - Zubin Karkaria
  • Group Chief Financial Officer - Jose Manuel Aisa
  • Chief Operating Officer - Kerman Lalkaka
  • Chief Operating Officer- Sub Saharan Africa - Hariprasad Viswanathan
  • Chief Operating Officer, Commercial Services - Sriram Narayan
  • Chief Operating Officer & Head of Corporate Information Technology Applications At Vfs Global - Onur Erdan
  • Chief Operating Officer, Strategic Projects - Jervis Dsouza
  • Chief Marketing Officer - Noel Swain
  • Chief Human Resources Officer - Nirbhik Goel
  • Chief Communications Officer - Ajit Ramaswami
  • Zubin Karkaria - Founder & Chief Executive Officer

    Zubin Karkaria, the Founder & Chief Executive Officer at VFS Global Group, directs the overarching strategic vision for the organization. Karkaria architects the long-term growth trajectory while overseeing the expansion of visa and consular services across global markets. By aligning the company with the requirements of diplomatic missions, the Founder & Chief Executive Officer ensures that technological integration remains at the forefront of service delivery. Zubin Karkaria maintains close collaboration with the Board and private equity partners to drive sustainable value creation. This leadership role involves navigating complex regulatory environments to maintain the company's position as a premier outsourcing partner. Through rigorous oversight of international operations, the Founder & Chief Executive Officer secures the firm's reputation for reliability and security. Ultimately, Karkaria fosters a culture of innovation that supports the evolving needs of governments and travelers on a worldwide scale.

    Jose Manuel Aisa - Group Chief Financial Officer

    Jose Manuel Aisa, the Group Chief Financial Officer at VFS Global Group, directs the financial strategy and fiscal health of the organization. Aisa architects robust financial planning and analysis frameworks that support the company's global operations. Overseeing capital allocation and investment decisions, the Group Chief Financial Officer ensures that the firm maintains a strong balance sheet to support long-term growth. Jose Manuel Aisa manages the reporting and compliance functions to meet the expectations of stakeholders and private equity partners. By monitoring financial performance across diverse regions, the Group Chief Financial Officer identifies opportunities for cost optimization and revenue enhancement. This leadership role involves collaborating with the executive team to align financial resources with strategic priorities. Through the rigorous management of fiscal operations, Aisa secures the financial stability required to sustain the company's position as a leader in government outsourcing and technology services.

    Kerman Lalkaka - Chief Operating Officer

    Kerman Lalkaka, the Chief Operating Officer at VFS Global Group, directs the internal scaling and operational efficiency of the organization. Lalkaka architects robust workflows that streamline visa processing and administrative tasks for diplomatic missions. Overseeing the integration of new technology into daily operations, the Chief Operating Officer ensures that service delivery remains consistent and secure. Kerman Lalkaka manages the optimization of internal resources to support high-volume demand across international centers. By fostering collaboration between departments, the Chief Operating Officer maintains high standards of operational performance. This leadership role involves implementing scalable solutions that adapt to the changing needs of government partners. Through meticulous oversight of operational processes, Lalkaka drives productivity and ensures that the company meets its service level agreements. Ultimately, the Chief Operating Officer supports the firm's commitment to excellence by refining the core infrastructure that powers global operations.

    Hariprasad Viswanathan - Chief Operating Officer- Sub Saharan Africa

    Hariprasad Viswanathan, the Chief Operating Officer- Sub Saharan Africa at VFS Global Group, directs all operational activities across the Sub-Saharan region. Viswanathan architects localized service delivery models that address the unique diplomatic and administrative requirements of governments within this territory. Overseeing the management of visa application centers, the Chief Operating Officer- Sub Saharan Africa ensures compliance with strict security protocols and service standards. Hariprasad Viswanathan manages regional teams to facilitate efficient processing for travelers and government clients alike. By identifying regional market opportunities, the Chief Operating Officer- Sub Saharan Africa drives growth and strengthens the company's footprint in emerging markets. This leadership role involves coordinating with local stakeholders to ensure seamless service execution. Through proactive management of regional operations, Viswanathan supports the company's broader mission of providing reliable outsourcing solutions while maintaining high levels of operational integrity across the African continent.

    Sriram Narayan - Chief Operating Officer, Commercial Services

    Sriram Narayan, the Chief Operating Officer, Commercial Services at VFS Global Group, directs the expansion and management of value-added commercial offerings. Narayan architects strategies to enhance the revenue potential of visa application centers through supplementary services. Overseeing the commercial portfolio, the Chief Operating Officer, Commercial Services ensures that these offerings provide tangible benefits to applicants while maintaining alignment with government mandates. Sriram Narayan manages the development of new service lines that improve the overall customer experience. By analyzing commercial performance metrics, the Chief Operating Officer, Commercial Services identifies areas for optimization and growth. This leadership role involves working closely with regional operations to ensure the successful rollout of commercial initiatives. Through the strategic management of these services, Narayan contributes significantly to the company's financial health and market competitiveness, ensuring that commercial activities remain a core pillar of the organization's service ecosystem.

    Onur Erdan - Chief Operating Officer & Head of Corporate Information Technology Applications At Vfs Global

    Onur Erdan, the Chief Operating Officer & Head of Corporate Information Technology Applications At Vfs Global at VFS Global Group, directs the intersection of operational workflows and enterprise software solutions. Erdan architects the digital infrastructure that supports secure visa processing and data management. Overseeing the deployment of corporate IT applications, the Chief Operating Officer & Head of Corporate Information Technology Applications At Vfs Global ensures that technology remains a catalyst for operational efficiency. Onur Erdan manages the integration of complex systems to provide seamless service delivery for government clients. By prioritizing cybersecurity and system reliability, the Chief Operating Officer & Head of Corporate Information Technology Applications At Vfs Global protects the integrity of sensitive diplomatic data. This leadership role involves driving digital transformation initiatives that modernize the company's service capabilities. Through the strategic application of technology, Erdan supports the firm's commitment to providing secure and efficient outsourcing services worldwide.

    Jervis Dsouza - Chief Operating Officer, Strategic Projects

    Jervis Dsouza, the Chief Operating Officer, Strategic Projects at VFS Global Group, directs the execution of high-priority initiatives and complex organizational transitions. Dsouza architects project frameworks that ensure the successful implementation of new government contracts and service models. Overseeing the lifecycle of strategic projects, the Chief Operating Officer, Strategic Projects ensures that all milestones align with the company's broader operational objectives. Jervis Dsouza manages cross-functional teams to deliver solutions that address unique client requirements. By mitigating risks associated with large-scale project deployment, the Chief Operating Officer, Strategic Projects maintains the company's reputation for reliability. This leadership role involves coordinating with various departments to ensure seamless project integration into existing operations. Through the effective management of strategic initiatives, Dsouza drives innovation and supports the company's ability to adapt to the changing demands of the global diplomatic and outsourcing landscape.

    Noel Swain - Chief Marketing Officer

    Noel Swain, the Chief Marketing Officer at VFS Global Group, drives the brand strategy and market positioning for the organization. Swain architects comprehensive communication frameworks that highlight the value of outsourcing services to government clients. Overseeing global brand consistency, the Chief Marketing Officer ensures that all outreach efforts align with the company's mission of facilitating secure travel and diplomatic processes. Noel Swain manages the development of digital engagement platforms to enhance the user experience for applicants across diverse regions. By analyzing market trends and competitive dynamics, the Chief Marketing Officer identifies new opportunities for service expansion. This leadership role involves coordinating with regional teams to tailor messaging for specific diplomatic requirements. Through strategic brand management, Swain strengthens the company's market presence and supports the achievement of long-term growth objectives within the competitive landscape of government technology services.

    Nirbhik Goel - Chief Human Resources Officer

    Nirbhik Goel, the Chief Human Resources Officer at VFS Global Group, directs the talent acquisition and organizational development strategies for the firm. Goel architects comprehensive programs that foster employee engagement and professional growth across the global workforce. Overseeing the implementation of human capital policies, the Chief Human Resources Officer ensures that the company attracts and retains top-tier talent capable of supporting complex government outsourcing projects. Nirbhik Goel manages the alignment of workforce capabilities with the evolving technological and service needs of the organization. By promoting a culture of performance and accountability, the Chief Human Resources Officer drives organizational efficiency. This leadership role involves collaborating with executive peers to ensure that human capital initiatives support the company's strategic goals. Through the development of robust training and leadership pipelines, Goel secures the long-term stability and operational readiness of the entire global team.

    Ajit Ramaswami - Chief Communications Officer

    Ajit Ramaswami, the Chief Communications Officer at VFS Global Group, directs the internal and external communication strategies for the organization. Ramaswami architects messaging frameworks that articulate the company's value proposition to governments, diplomatic missions, and the public. Overseeing corporate reputation management, the Chief Communications Officer ensures that the firm's narrative remains consistent across all global markets. Ajit Ramaswami manages media relations and stakeholder engagement to foster positive relationships with key partners. By developing clear and impactful communication channels, the Chief Communications Officer supports the company's mission of transparency and service excellence. This leadership role involves coordinating with executive leadership to ensure that all communications align with the firm's strategic objectives. Through the effective management of corporate messaging, Ramaswami strengthens the company's brand identity and supports its ongoing efforts to provide secure and reliable outsourcing services on a worldwide scale.
    Ajit Ramaswami

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    Frequently Asked Questions Regarding VFS Global Group Top Executives and Leadership Team

    Who leads VFS Global Group?
    VFS Global Group is led by Zubin Karkaria (Founder & Chief Executive Officer), along with executives such as Jose Manuel Aisa (Group Chief Financial Officer) and Kerman Lalkaka (Chief Operating Officer).
    Who is part of VFS Global Group’s executive team?
    The executive team of VFS Global Group includes leaders such as Zubin Karkaria (Founder & Chief Executive Officer), Jose Manuel Aisa (Group Chief Financial Officer), Kerman Lalkaka (Chief Operating Officer) and other senior executives.
    How many executives does VFS Global Group have?
    VFS Global Group has 10 executives leading key business areas.
    What roles are included in VFS Global Group’s leadership team?
    The leadership team of VFS Global Group includes roles such as Founder & Chief Executive Officer, Group Chief Financial Officer, Chief Operating Officer, Chief Operating Officer- Sub Saharan Africa, Chief Operating Officer, Commercial Services.