Top Companies Using OTRS

Q: What companies are using OTRS?

From the data gathered in Zoominfo, AT&T, BASF, CEVA Logistics, Acer, KPN, are using the OTRS technology. You can see the full list in the above results table.

Q: Which industries do companies commonly use OTRS for their needs?

Companies in Manufacturing, Business Services, Custom Software & IT Services commonly use OTRS.

Q: What are the best alternatives for OTRS?

According to Zoominfo’s data Zoho Desk, Gorgias, Zendesk, Zendesk Help Desk, Zoho Support, are competitors of OTRS. For more information, sign up to Zoominfo.

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27 companies using this technology

By OTRS

OTRS is an open-source service management and ticketing platform developed by OTRS AG that enables organizations to manage IT service requests, incidents, and business process workflows.

Top industries utilizing this technology

Manufacturing
Business Services
Custom Software & IT Services
Education
Colleges & Universities

1-10 of 27 Companies using OTRS

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Revenue

1
AT&T
Technologies used by the company: 3,049
AT&T is a global telecommunications and technology company that provides a broad range of communication, connectivity, entertainment, and digital solutions for consumers, businesses, and public sector organizations. The company is dedicated to helpin g people and organizations stay connected through reliable wireless communications, broadband internet, network infrastructure, cloud connectivity, cybersecurity solutions, and advanced digital services. Read more
Additional technologies used by AT&T:
Apache Log4j
Ab Initio
Revolut for Business
See 3,049 technologies
2
BASF
Technologies used by the company: 874
BASF is a globally recognized leader in the chemical industry, known for its commitment to innovation, sustainability, and collaboration. The company develops and produces a broad range of high-performance solutions across sectors such as agriculture , automotive, construction, and consumer goods. With a focus on creating chemistry for a sustainable future, BASF integrates environmental and social responsibility into its business practices while supporting customers with tailored products and services. Its extensive global presence and diverse portfolio reflect a dedication to driving progress through science and technology. Read more
Additional technologies used by BASF:
SAP Tax
Adobe Illustrator
Microsoft Project
See 874 technologies
3
CEVA Logistics
Technologies used by the company: 743
CEVA Logistics is a global asset-light supply chain management company. It designs and implements freight forwarding, contract logistics, transportation management, and distribution management solutions for large and medium-size national and multinat ional companies. The company was founded in 2006 and is headquartered in France. Read more
Additional technologies used by CEVA Logistics:
BlackBerry Enterprise Server
Adobe Illustrator
Microsoft Project
See 743 technologies
4
Acer
Technologies used by the company: 498
Acer Store is the official retail outlet for Acer notebooks, monitors, and gaming products. The company provides a range of hardware including gaming notebooks, desktops, monitors, and accessories, featuring product lines such as Nitro, Aspire, and P redator. It serves a diverse customer base that includes individual end users, private companies, and large organizations and federal government departments. The store offers high-performance computing solutions, including AI-integrated PCs and specialized gaming peripherals like headsets and mice. Read more
Additional technologies used by Acer:
BlackBerry Enterprise Server
Adobe Illustrator
IBM SPSS
See 498 technologies
5
KPN
Technologies used by the company: 675
KPN is a telecommunications and internet service provider founded in 1989 and headquartered in the Netherlands. The company offers comprehensive digital connectivity solutions including mobile services, broadband internet, and technology infrastructu re. As the Netherlands undergoes rapid digitization across sectors like healthcare, education, and business, KPN provides the essential telecommunications framework to support this transformation. The company operates throughout Europe with a significant presence in Germany, Belgium, and the United Kingdom, while also maintaining operations across global markets. KPN focuses on delivering reliable, secure, and high-speed internet services to both business and consumer markets, positioning itself as a key enabler in making the Netherlands one of the most digitally connected countries in the world. Read more
Additional technologies used by KPN:
BlackBerry Enterprise Server
Adobe Illustrator
Exact MAX
See 675 technologies
6
BKW
Technologies used by the company: 161
Founded in 1898, the BKW Group is a Bern-based international energy and infrastructure company. The Group plans, builds and operates infrastructure to produce and supply energy to businesses, households and the public sector, and offers digital busin ess models for renewable energies. Today, the BKW Group portfolio comprises everything from engineering consultancy and planning for energy, infrastructure and environmental projects, through integrated offers in the field of building technology, to the construction, servicing and maintenance of energy, telecommunications, transport and water networks. Headquarters for BKW Group is currently located in Bern, Switzerland. Read more
Additional technologies used by BKW:
Citrix Secure Gateway
Microsoft Project
MicroStation
See 161 technologies
7
Renault India
Technologies used by the company: 38
Renault India offers a range of vehicles including the Duster, Triber, Kiger, and Kwid, catering to various customer needs with competitive pricing. The company provides services such as vehicle customization, financing options, and after-sales suppo rt through the My Renault app. Targeting both individual consumers and institutional clients, Renault emphasizes safety and innovation in its offerings. Additionally, Renault promotes accessibility to its vehicles through various offers and a robust dealer network across India. Read more
Additional technologies used by Renault India:
QlikView
Google Global Site Tag
PetWise Marketing
See 38 technologies
8
Bruker
Technologies used by the company: 470
Bruker Corporation is a global leader in scientific instrumentation, analytical technologies, and diagnostic solutions, serving customers across research, industry, and government. Operating through its Bruker Scientific Instruments and Bruker Energy & Supercon Technologies segments, the company provides a comprehensive portfolio that includes magnetic resonance systems, mass spectrometry and ion mobility instruments, infrared spectroscopy tools, radiological and nuclear detection technologies, X-ray and atomic force microscopy systems, fluorescence optical microscopy instruments, and advanced semiconductor metrology and defect-detection equipment. Bruker also manufactures handheld X-ray fluorescence devices, spark optical emission spectroscopy systems, and high-performance superconducting and non-superconducting materials used in renewable energy, healthcare, and scientific research. Its solutions support a wide range of industries and sectors, including pharmaceuticals, biotechnology, diagnostics, chemicals, food and beverage, semiconductors, forensics, academia, government, and environmental and clinical laboratories. Founded in 1960 and headquartered in Billerica, Massachusetts, Bruker delivers its products through direct sales teams, distributors, and independent representatives worldwide. Read more
Additional technologies used by Bruker:
BlackBerry Enterprise Server
MATLAB
Microsoft Project
See 470 technologies
9
MAUSER Packaging Solutions
Technologies used by the company: 329
Mauser Packaging Solutions is a global manufacturer of rigid packaging, producing steel, plastic, and fiber drums, IBCs, cans, pails, bottles, and specialty containers. The company also provides packaging design, reconditioning, collection, recycling , and lifecycle services for industrial, consumer, healthcare, food, chemical, and other markets. Read more
Additional technologies used by MAUSER Packaging Solutions:
Verkada
Core
Microsoft Project
See 329 technologies
10
GALERIA.de
Technologies used by the company: 201
GALERIA Karstadt Kaufhof, founded in 1879 and headquartered in Westfalen, Germany, is a German department store chain.
Additional technologies used by GALERIA.de:
SAP
Microsoft 365
Apple Mobile Web Clips Icon
See 201 technologies

Best Alternatives for OTRS

Usage statistics of alternative technologies to OTRS, based on Zoominfo's comprehensive dataset

Zoho Desk Gorgias Zendesk Zendesk Help Desk Zoho Support OTRS

Additional top technologies lists

See additional lists of companies utilizing top technologies, ranked by revenue, size, and funding.

Frequently Asked Questions Regarding OTRS

What is the OTRS technology?

OTRS is an open-source service management and ticketing platform developed by OTRS AG that enables organizations to manage IT service requests, incidents, and business process workflows. For more information,

What is OTRS technology’s market share?

OTRS market share is <0.01% out of all the technologies in the same category.

What companies are using OTRS?

From the data gathered in Zoominfo, AT&T, BASF, CEVA Logistics, Acer, KPN, are using the OTRS technology. You can see the full list in the above results table.

How many companies are using OTRS?

27 companies are using OTRS.

Which industries do companies commonly use OTRS for their needs?

Companies in Manufacturing, Business Services, Custom Software & IT Services commonly use OTRS.

What are the best alternatives for OTRS?

According to Zoominfo’s data Zoho Desk, Gorgias, Zendesk, Zendesk Help Desk, Zoho Support, are competitors of OTRS. For more information,

See more information about OTRS

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27 companies using this technology