Leadership Overview
VSP Vision has 10 executives leading key functions including partnership management, information technology, marketing, human resources, and revenue growth.
Focused on delivering accessible eye care solutions, VSP Vision empowers members to maximize the value of their benefits through the innovative Follow Your Heart initiative and high-quality eyewear offerings.
Focused on delivering accessible eye care solutions, VSP Vision empowers members to maximize the value of their benefits through the innovative Follow Your Heart initiative and high-quality eyewear offerings.
Leadership Roles at VSP Vision
Stephanie Rose - Director, Partnership & Client Experience & Chief Executive Officer, Office of
Stephanie Rose, the Director, Partnership & Client Experience & Chief Executive Officer, Office of at VSP Vision, manages strategic alliances and client engagement frameworks. Rose directs the integration of partnership initiatives with the broader corporate mission to ensure seamless access to vision care. By overseeing client experience protocols, the Director, Partnership & Client Experience & Chief Executive Officer, Office of optimizes service delivery across North American markets. This leadership role involves constant collaboration with internal stakeholders to refine the value proposition for members. Stephanie Rose drives operational excellence by aligning client feedback with long-term business objectives. Through the implementation of standardized experience metrics, the Director, Partnership & Client Experience & Chief Executive Officer, Office of strengthens the market position of VSP Vision. This focus on client-centric growth ensures that every interaction reflects the core commitment to vision health and accessibility.
Jill Novelo - Senior Vice President and Chief of Staff To the Chief Executive Officer
Jill Novelo, the Senior Vice President and Chief of Staff To the Chief Executive Officer at VSP Vision, coordinates executive operations and strategic planning. Novelo facilitates communication between the Chief Executive Officer and various departments to ensure organizational alignment. By overseeing high-priority projects, the Senior Vice President and Chief of Staff To the Chief Executive Officer drives the execution of corporate initiatives. This role involves managing the flow of information to the executive suite and supporting critical decision-making processes. Jill Novelo leads efforts to streamline internal workflows, enhancing the overall agility of VSP Vision. The Senior Vice President and Chief of Staff To the Chief Executive Officer works closely with the leadership team to monitor progress on key performance indicators. Through rigorous project management and strategic oversight, Novelo ensures that the company remains focused on its mission to provide accessible vision care to all members.
Jon Schuller - Deputy Chief of Staff To the Chief Executive Officer
Jon Schuller, the Deputy Chief of Staff To the Chief Executive Officer at VSP Vision, assists in the management of executive office functions and strategic initiatives. Schuller directs the preparation of briefings and reports that inform the decision-making of the Chief Executive Officer. By overseeing administrative coordination, the Deputy Chief of Staff To the Chief Executive Officer ensures that the leadership team operates with maximum efficiency. This role involves managing complex schedules and facilitating communication across various departments within VSP Vision. Jon Schuller supports the execution of corporate strategy by tracking progress on key initiatives and ensuring alignment with the mission. The Deputy Chief of Staff To the Chief Executive Officer collaborates with other staff members to resolve operational challenges and maintain focus on long-term objectives. Through diligent support and strategic coordination, Schuller enables the executive team to effectively lead the company toward its vision care goals.
Kat Mehta - Chief Information Officer
Kat Mehta, the Chief Information Officer at VSP Vision, architects the digital infrastructure supporting global vision care services. Mehta oversees the deployment of secure data systems that facilitate member access to essential benefits. By driving technological innovation, the Chief Information Officer ensures that VSP Vision maintains a competitive edge in the insurance industry. This role involves managing complex IT ecosystems and protecting sensitive member information across all digital platforms. Kat Mehta leads cross-functional teams to modernize legacy systems, thereby increasing operational efficiency and service reliability. The Chief Information Officer collaborates with executive leadership to align technical roadmaps with the overarching business strategy. Through the implementation of scalable cloud solutions, Mehta supports the expansion of digital health initiatives. This commitment to robust information management directly impacts the ability of VSP Vision to deliver high-quality care to millions of members.
Wendy Hauteman - Chief Marketing Officer
Wendy Hauteman, the Chief Marketing Officer at VSP Vision, designs the brand strategy and market positioning for the Follow Your Heart initiative. Hauteman directs all promotional activities to ensure members recognize the value of the VSP heart stamped lens. By overseeing national advertising campaigns, the Chief Marketing Officer expands brand awareness and drives member engagement with vision benefits. This leadership role involves analyzing market trends to tailor messaging for diverse consumer segments. Wendy Hauteman collaborates with product teams to highlight the unique benefits of VSP Vision offerings. The Chief Marketing Officer manages the creative direction of all external communications, ensuring consistency across every touchpoint. Through data-driven marketing strategies, Hauteman optimizes the conversion of potential members into active participants. This focus on brand equity and member education strengthens the market presence of VSP Vision while fostering long-term loyalty.
Sylvia Kelleher - Business Analyst & Chief Marketing Officer, Client Management Operations
Sylvia Kelleher, the Business Analyst & Chief Marketing Officer, Client Management Operations at VSP Vision, evaluates operational data to refine client management strategies. Kelleher directs the analysis of market performance metrics to improve service delivery for corporate clients. By overseeing the intersection of business intelligence and marketing operations, the Business Analyst & Chief Marketing Officer, Client Management Operations ensures that client needs drive strategic decisions. This role involves identifying trends in member utilization to optimize the value of VSP Vision offerings. Sylvia Kelleher collaborates with sales teams to develop targeted outreach programs that increase benefit adoption. The Business Analyst & Chief Marketing Officer, Client Management Operations manages the implementation of data-backed marketing tactics to enhance client retention. Through precise analytical rigor, Kelleher supports the growth of VSP Vision by ensuring that client management operations remain efficient, responsive, and aligned with the broader corporate vision.
Beth O'Rorke - Chief Technology Officer & Senior VP
Beth O'Rorke, the Chief Technology Officer & Senior VP at VSP Vision, leads the development of advanced software solutions for vision care management. O'Rorke directs the engineering teams responsible for building platforms that simplify the member experience. By overseeing the integration of new technologies, the Chief Technology Officer & Senior VP ensures that VSP Vision remains at the forefront of digital health innovation. This role involves managing the lifecycle of technical products and ensuring system stability across all operational regions. Beth O'Rorke collaborates with the executive team to prioritize investments in emerging technologies that enhance service delivery. The Chief Technology Officer & Senior VP drives the adoption of agile development practices to accelerate the release of new features. Through the strategic application of technology, O'Rorke supports the mission of VSP Vision to provide seamless, high-value care to every member.
Kristi Cappelletti-Matthews - Chief Human Resources Officer
Kristi Cappelletti-Matthews, the Chief Human Resources Officer at VSP Vision, manages the talent strategy and organizational culture. Cappelletti-Matthews directs recruitment, professional development, and employee engagement programs to support the workforce. By overseeing human capital initiatives, the Chief Human Resources Officer ensures that VSP Vision attracts and retains top talent capable of delivering exceptional service. This role involves designing compensation structures and performance management systems that align with corporate goals. Kristi Cappelletti-Matthews leads efforts to foster an inclusive environment that reflects the values of the company. The Chief Human Resources Officer collaborates with other executives to ensure that organizational design supports the long-term growth of VSP Vision. Through the implementation of comprehensive training programs, Cappelletti-Matthews empowers employees to contribute effectively to the mission of providing accessible vision care. This focus on people-centric leadership drives the overall success of the organization.
Matt Ban - Senior Vice President - Chief Revenue Officer
Matt Ban, the Senior Vice President - Chief Revenue Officer at VSP Vision, manages the growth strategy and revenue generation across all business lines. Ban directs the sales and account management teams to expand the market reach of VSP Vision. By overseeing revenue operations, the Senior Vice President - Chief Revenue Officer ensures that the company meets its financial targets while delivering value to members. This role involves developing pricing strategies and identifying new opportunities for market penetration. Matt Ban collaborates with the marketing and product teams to align revenue goals with the overall mission of the company. The Senior Vice President - Chief Revenue Officer leads efforts to optimize the sales funnel and improve client acquisition rates. Through the implementation of robust revenue management practices, Ban supports the long-term financial stability of VSP Vision, enabling continued investment in high-quality vision care services.
Jennifer Dole - Chief of Staff & Senior Business Advisor
Jennifer Dole, the Chief of Staff & Senior Business Advisor at VSP Vision, provides strategic guidance to the executive leadership team. Dole directs the analysis of business performance and advises on critical operational adjustments. By overseeing the development of strategic plans, the Chief of Staff & Senior Business Advisor ensures that VSP Vision remains responsive to market changes. This role involves synthesizing complex data into actionable insights for the Chief Executive Officer. Jennifer Dole leads cross-departmental initiatives to improve organizational performance and efficiency. The Chief of Staff & Senior Business Advisor collaborates with senior leaders to ensure that all business activities align with the core mission of providing accessible vision care. Through expert advisory and strategic oversight, Dole supports the growth and stability of VSP Vision, ensuring that the company continues to deliver exceptional value to its members and stakeholders.
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