VSP Vision Executive and Leadership Team

May, 2026

Leadership Overview

VSP Vision has 10 executives leading key functions including technology, marketing, operations, revenue, human resources, and executive support.

Driven by a mission to help those they serve bring their best vision to life, VSP Vision focuses on making VSP offerings accessible and valuable, particularly through its Follow Your Heart initiative which highlights the full benefits of VSP eyewear.

Leadership Roles at VSP Vision

  • Deputy Chief of Staff To the Chief Executive Officer - Jon Schuller
  • Senior Vice President and Chief of Staff To the Chief Executive Officer - Jill Novelo
  • Chief Information Officer - Kat Mehta
  • Chief Marketing Officer - Wendy Hauteman
  • Business Analyst & Chief Marketing Officer, Client Management Operations - Sylvia Kelleher
  • Senior Vice President - Chief Revenue Officer - Matt Ban
  • Chief Human Resources Officer - Kristi Cappelletti-Matthews
  • Chief of Staff & Senior Business Advisor - Suzie Pallari
  • Chief of Staff & Senior Business Advisor - Jennifer Dole
  • Chief of Staff & Senior Business Advisor - Christi Ballard
  • Jon Schuller - Deputy Chief of Staff To the Chief Executive Officer

    Jon Schuller, the Deputy Chief of Staff To the Chief Executive Officer at VSP Vision, provides critical support in executing the CEO's strategic priorities and operational initiatives. This role involves coordinating cross-functional projects, facilitating communication between leadership teams, and ensuring the efficient implementation of key business objectives. Schuller assists in managing the CEO's agenda and driving forward the company's mission to help members bring their best vision to life. The Deputy Chief of Staff To the Chief Executive Officer acts as a key liaison, ensuring alignment across departments and supporting the strategic direction of VSP Vision. Jon Schuller's contributions are vital to the smooth operation of executive leadership and the advancement of VSP's core values and service delivery.

    Jill Novelo - Senior Vice President and Chief of Staff To the Chief Executive Officer

    Jill Novelo, the Senior Vice President and Chief of Staff To the Chief Executive Officer at VSP Vision, directs critical strategic initiatives and operational enhancements that support the CEO's vision. This executive role involves managing complex projects, fostering interdepartmental collaboration, and ensuring the effective implementation of VSP Vision's core mission. Novelo provides essential support in navigating business challenges and capitalizing on opportunities to expand access to VSP's valuable vision benefits. The Senior Vice President and Chief of Staff To the Chief Executive Officer acts as a key advisor, driving operational excellence and strategic alignment across the organization. Jill Novelo's leadership is vital in advancing VSP Vision's commitment to helping individuals achieve their best vision.

    Kat Mehta - Chief Information Officer

    Kat Mehta, the Chief Information Officer at VSP Vision, directs the company's technology strategy and digital infrastructure. Overseeing all IT operations, Mehta ensures the seamless integration of advanced technological solutions that support VSP Vision's core mission of enhancing member vision care. This leadership role involves managing data security, system architecture, and the development of innovative digital platforms that improve member access to VSP offerings. By driving technological advancements, Kat Mehta directly supports the Follow Your Heart initiative, making VSP services more intuitive and accessible. The Chief Information Officer's focus remains on building robust, scalable systems that empower VSP Vision to deliver exceptional service and maintain its market leadership in vision insurance.

    Wendy Hauteman - Chief Marketing Officer

    Wendy Hauteman, the Chief Marketing Officer at VSP Vision, architects the company's comprehensive marketing and brand strategy. This executive drives initiatives that communicate the full value of VSP offerings to members and partners, emphasizing the Follow Your Heart program. Hauteman's oversight extends to all promotional activities, digital engagement, and brand messaging, ensuring consistency and impact across all channels. By focusing on clear communication and member-centric campaigns, the Chief Marketing Officer enhances brand recognition and drives engagement with VSP's innovative services. Wendy Hauteman's strategic direction ensures that VSP Vision's commitment to helping individuals bring their best vision to life resonates deeply with its target audiences, solidifying the company's position as a leader in the vision care industry.

    Sylvia Kelleher - Business Analyst & Chief Marketing Officer, Client Management Operations

    Sylvia Kelleher, the Business Analyst & Chief Marketing Officer, Client Management Operations at VSP Vision, spearheads critical client relationship management and operational marketing strategies. This dual role focuses on enhancing the client experience and ensuring the effective delivery of VSP's comprehensive vision benefits. Kelleher analyzes operational data to identify areas for improvement and implements marketing strategies tailored to client needs, directly supporting the Follow Your Heart initiative by clarifying VSP's value proposition. The Business Analyst & Chief Marketing Officer, Client Management Operations ensures seamless integration between client services and marketing efforts, fostering strong partnerships. Sylvia Kelleher's leadership drives operational efficiency and strengthens client loyalty, contributing significantly to VSP Vision's mission of accessible and valuable vision care.

    Matt Ban - Senior Vice President - Chief Revenue Officer

    Matt Ban, the Senior Vice President - Chief Revenue Officer at VSP Vision, directs all revenue generation strategies and sales operations. This executive is responsible for expanding market reach and maximizing the financial performance of VSP's diverse portfolio of vision care solutions. Ban's leadership ensures that sales teams are aligned with the company's mission to help members bring their best vision to life, translating the value of VSP offerings into tangible growth. Overseeing key revenue streams, the Senior Vice President - Chief Revenue Officer drives business development initiatives and strengthens partnerships across the healthcare landscape. Through strategic sales leadership, Matt Ban significantly contributes to VSP Vision's sustained success and its ability to provide accessible, high-quality vision benefits.

    Kristi Cappelletti-Matthews - Chief Human Resources Officer

    Kristi Cappelletti-Matthews, the Chief Human Resources Officer at VSP Vision, shapes the company's talent strategy and cultivates a high-performance culture. This executive oversees all human resources functions, including talent acquisition, employee development, and organizational design, ensuring that VSP Vision's workforce is equipped to support its mission. Cappelletti-Matthews champions initiatives that align employee engagement with the company's values, fostering an environment where associates can bring their best selves to work. The Chief Human Resources Officer plays a pivotal role in attracting and retaining top talent, essential for driving innovation and delivering exceptional member experiences. Kristi Cappelletti-Matthews' strategic leadership in human capital management is fundamental to VSP Vision's continued growth and its commitment to serving its members effectively.
    Kristi Cappelletti-Matthews

    Suzie Pallari - Chief of Staff & Senior Business Advisor

    Suzie Pallari, the Chief of Staff & Senior Business Advisor at VSP Vision, offers strategic counsel and operational support to executive leadership. This position involves advising on key business decisions, driving strategic initiatives, and ensuring alignment with VSP Vision's overarching mission to enhance member vision care. Pallari facilitates critical projects and provides insights that help optimize operations and service delivery, particularly in relation to the Follow Your Heart initiative. The Chief of Staff & Senior Business Advisor plays an integral part in translating strategic goals into actionable plans, fostering collaboration across departments. Suzie Pallari's expertise is instrumental in guiding VSP Vision's growth and reinforcing its commitment to making vision benefits accessible and valuable for all members.

    Jennifer Dole - Chief of Staff & Senior Business Advisor

    Jennifer Dole, the Chief of Staff & Senior Business Advisor at VSP Vision, provides strategic guidance and operational leadership to advance the company's objectives. This executive role focuses on enhancing business operations and supporting the successful execution of key strategic priorities, ensuring VSP Vision effectively helps members bring their best vision to life. Dole collaborates with various departments to streamline processes and implement innovative solutions that improve member access to VSP offerings. The Chief of Staff & Senior Business Advisor is crucial in driving forward initiatives that reinforce VSP's commitment to quality vision care. Jennifer Dole's advisory capacity and operational oversight contribute significantly to VSP Vision's mission and its continued success in the market.

    Christi Ballard - Chief of Staff & Senior Business Advisor

    Christi Ballard, the Chief of Staff & Senior Business Advisor at VSP Vision, offers strategic leadership and operational expertise to support executive decision-making. This role is pivotal in advancing VSP Vision's mission to help members bring their best vision to life by driving key business strategies and ensuring operational efficiency. Ballard collaborates with leadership teams to refine processes, enhance service delivery, and promote the full value of VSP offerings, including the Follow Your Heart initiative. The Chief of Staff & Senior Business Advisor plays a critical role in translating strategic objectives into tangible outcomes, fostering a culture of continuous improvement. Christi Ballard's advisory contributions are essential to VSP Vision's sustained growth and its dedication to providing accessible, high-quality vision care.

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    Frequently Asked Questions Regarding VSP Vision Top Executives and Leadership Team

    Who leads VSP Vision?
    VSP Vision is led by Jon Schuller (Deputy Chief of Staff To the Chief Executive Officer), along with executives such as Jill Novelo (Senior Vice President and Chief of Staff To the Chief Executive Officer) and Kat Mehta (Chief Information Officer).
    Who is part of VSP Vision’s executive team?
    The executive team of VSP Vision includes leaders such as Jon Schuller (Deputy Chief of Staff To the Chief Executive Officer), Jill Novelo (Senior Vice President and Chief of Staff To the Chief Executive Officer), Kat Mehta (Chief Information Officer) and other senior executives.
    How many executives does VSP Vision have?
    VSP Vision has 10 executives leading key business areas.
    What roles are included in VSP Vision’s leadership team?
    The leadership team of VSP Vision includes roles such as Deputy Chief of Staff To the Chief Executive Officer, Senior Vice President and Chief of Staff To the Chief Executive Officer, Chief Information Officer, Chief Marketing Officer, Business Analyst & Chief Marketing Officer, Client Management Operations.