Leadership Overview
VSP Vision has 10 executives leading key functions including technology, marketing, operations, and human resources.
Driven by a commitment to member well-being, VSP Vision empowers individuals to achieve optimal vision through accessible and valuable offerings, fostering a culture of care and innovation in the eye health industry.
Driven by a commitment to member well-being, VSP Vision empowers individuals to achieve optimal vision through accessible and valuable offerings, fostering a culture of care and innovation in the eye health industry.
Leadership Roles at VSP Vision
Jon Schuller - Deputy Chief of Staff To the Chief Executive Officer
Jon Schuller, the Deputy Chief of Staff To the Chief Executive Officer at VSP Vision, provides essential support in executing the CEO's strategic agenda. Assisting in the coordination of high-priority initiatives, Schuller ensures operational alignment and facilitates effective communication across executive levels. This role is critical in translating the CEO's vision into tangible actions that advance VSP Vision's mission. By managing key projects and driving cross-functional collaboration, Jon Schuller enhances organizational responsiveness and strategic execution. The Deputy Chief of Staff To the Chief Executive Officer's dedication is key to maintaining momentum on critical business objectives and reinforcing the company's commitment to member well-being.
Jill Novelo - Senior Vice President and Chief of Staff To the Chief Executive Officer
Jill Novelo, the Senior Vice President and Chief of Staff To the Chief Executive Officer at VSP Vision, plays a crucial role in advancing the CEO's strategic priorities. Directing key operational functions and cross-departmental projects, Novelo ensures seamless execution of the company's vision. This leadership position involves providing critical analysis and strategic recommendations to optimize business performance and drive innovation. By fostering collaboration and ensuring accountability, Jill Novelo strengthens the organization's ability to deliver exceptional value to members. The Senior Vice President and Chief of Staff To the Chief Executive Officer's expertise is essential in navigating complex business challenges and reinforcing VSP Vision's commitment to leading with heart.
Kat Mehta - Chief Information Officer
Kat Mehta, the Chief Information Officer at VSP Vision, directs the company's technology strategy and infrastructure. Overseeing all IT operations, Mehta ensures the robust and secure delivery of digital services that support VSP Vision's mission. This leadership role involves architecting scalable technology solutions to enhance member experience and operational efficiency across the organization. By driving innovation in data management and cybersecurity, Kat Mehta strengthens the company's competitive position in the insurance sector. The Chief Information Officer's focus remains on leveraging technology to unlock the full value of VSP offerings, aligning digital capabilities with strategic business objectives and ensuring seamless integration of new platforms.
Wendy Hauteman - Chief Marketing Officer
Wendy Hauteman, the Chief Marketing Officer at VSP Vision, spearheads all marketing and brand initiatives. Driving the company's market presence, Hauteman ensures VSP Vision's core message of leading with heart reaches its target audiences effectively. This executive position involves developing and executing comprehensive marketing strategies that highlight the value of VSP offerings, particularly through initiatives like Follow Your Heart. By optimizing brand visibility and member engagement, Wendy Hauteman directly contributes to expanding market reach and reinforcing customer loyalty. The Chief Marketing Officer's efforts are critical in communicating the unique benefits of VSP products and services, solidifying the company's leadership in the vision care industry.
Christi Ballard - Chief of Staff & Senior Business Advisor
Christi Ballard, the Chief of Staff & Senior Business Advisor at VSP Vision, provides strategic counsel and operational support to executive leadership. Facilitating key business initiatives, Ballard ensures alignment across departments and drives the execution of critical projects. This advisory role involves enhancing organizational effectiveness and streamlining decision-making processes to support VSP Vision's growth objectives. By bridging communication gaps and fostering cross-functional collaboration, Christi Ballard optimizes the impact of leadership directives. The Chief of Staff & Senior Business Advisor's contributions are vital in translating strategic vision into actionable plans, ensuring the company consistently delivers on its promise to help members bring their best vision to life.
Kristi Cappelletti-Matthews - Chief Human Resources Officer
Kristi Cappelletti-Matthews, the Chief Human Resources Officer at VSP Vision, directs all human capital strategies and talent management programs. Cultivating a supportive and high-performing work environment, Cappelletti-Matthews ensures the organization attracts, develops, and retains top talent aligned with VSP Vision's core values. This executive function encompasses overseeing employee relations, compensation and benefits, and organizational development initiatives. By fostering a culture that embodies the 'lead with heart' philosophy, Kristi Cappelletti-Matthews strengthens employee engagement and drives operational excellence. The Chief Human Resources Officer's leadership is fundamental to building a cohesive team dedicated to realizing the company's mission and enhancing member services.

Jennifer Dole - Chief of Staff & Senior Business Advisor
Jennifer Dole, the Chief of Staff & Senior Business Advisor at VSP Vision, offers critical strategic guidance and operational oversight. Supporting executive decision-making, Dole enhances the efficiency of strategic planning and implementation across the enterprise. This pivotal role involves identifying opportunities for process improvement and ensuring seamless execution of key business objectives. By fostering strong interdepartmental communication, Jennifer Dole facilitates the effective deployment of resources and initiatives. The Chief of Staff & Senior Business Advisor's expertise is instrumental in driving VSP Vision's commitment to helping members achieve their best vision, ensuring operational agility and strategic focus.
Sylvia Kelleher - Business Analyst & Chief Marketing Officer, Client Management Operations
Sylvia Kelleher, the Business Analyst & Chief Marketing Officer, Client Management Operations at VSP Vision, drives strategic insights and marketing effectiveness within client operations. Analyzing key business metrics, Kelleher identifies opportunities to enhance client relationships and optimize service delivery. This dual-focused role ensures that marketing strategies are precisely tailored to meet the unique needs of VSP Vision's diverse client base. By bridging analytical rigor with marketing acumen, Sylvia Kelleher strengthens client partnerships and supports the company's mission to provide exceptional vision care solutions. The Business Analyst & Chief Marketing Officer, Client Management Operations' contributions are vital for sustained growth and client satisfaction.
Suzie Pallari - Chief of Staff & Senior Business Advisor
Suzie Pallari, the Chief of Staff & Senior Business Advisor at VSP Vision, provides strategic leadership and operational support to key executives. Facilitating the implementation of critical business strategies, Pallari ensures alignment with the company's overarching mission. This advisory capacity involves driving efficiency and effectiveness across various organizational functions. By offering expert counsel and guiding complex initiatives, Suzie Pallari enhances VSP Vision's ability to deliver on its promise of optimal vision care. The Chief of Staff & Senior Business Advisor's focus remains on empowering the leadership team and fostering a culture of continuous improvement to better serve members.
Matt Ban - Senior Vice President - Chief Revenue Officer
Matt Ban, the Senior Vice President - Chief Revenue Officer at VSP Vision, directs all revenue generation strategies and sales operations. Driving market expansion and revenue growth, Ban oversees the development and execution of initiatives that maximize VSP Vision's financial performance. This executive responsibility includes managing sales teams, cultivating strategic partnerships, and identifying new market opportunities. By ensuring a cohesive approach to revenue management, Matt Ban directly contributes to the company's sustained success and its ability to invest in innovative vision care solutions. The Senior Vice President - Chief Revenue Officer's leadership is paramount in achieving VSP Vision's commercial objectives and enhancing member value.
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