Leadership Overview
Roto-Rooter has 10 executives leading key functions including strategy, operations, and regional market management.
Focused on delivering reliable plumbing and water restoration solutions, Roto-Rooter maintains a commitment to excellence across corporate and franchise networks while driving industry standards for residential and commercial maintenance services.
Focused on delivering reliable plumbing and water restoration solutions, Roto-Rooter maintains a commitment to excellence across corporate and franchise networks while driving industry standards for residential and commercial maintenance services.
Leadership Roles at Roto-Rooter
Kim Miller - Chief Executive Officer
Kim Miller, the Chief Executive Officer at Roto-Rooter, directs the overarching corporate strategy for the organization. Miller oversees the expansion of plumbing and water cleanup services across North American markets. By aligning corporate objectives with franchise performance, the Chief Executive Officer ensures consistent service quality. This leadership role involves managing high-level stakeholder relationships and guiding the long-term vision for the brand. Kim Miller monitors market trends to maintain a competitive edge in the construction and maintenance sector. Through rigorous oversight of operational standards, the Chief Executive Officer drives efficiency and profitability. Miller fosters a culture of technical excellence, ensuring that every service call meets the rigorous demands of modern property maintenance. By prioritizing customer satisfaction and operational scalability, the Chief Executive Officer secures the future growth of the company while upholding the legacy established in 1935.
Victoria Christie - Chief Executive Officer & Chief Operating Officer
Victoria Christie, the Chief Executive Officer & Chief Operating Officer at Roto-Rooter, manages the daily execution of plumbing and water restoration workflows. Christie optimizes internal processes to streamline service delivery across all corporate locations. As the Chief Executive Officer & Chief Operating Officer, Victoria Christie coordinates logistics for emergency response teams to ensure rapid deployment. This role requires balancing administrative oversight with field-level operational demands. By implementing advanced resource management systems, the Chief Executive Officer & Chief Operating Officer improves response times for water cleanup projects. Christie evaluates performance metrics to identify areas for process improvement and cost reduction. Through direct engagement with regional managers, the Chief Executive Officer & Chief Operating Officer maintains operational consistency. Christie drives the integration of new technologies into existing service models, ensuring that the company remains at the forefront of the plumbing industry while maintaining high safety standards.
Joseph Cicco - President
Joseph Cicco, the President at Roto-Rooter, leads the strategic development of regional service territories. Cicco oversees the implementation of standardized plumbing protocols to ensure uniform service delivery. As the President, Joseph Cicco manages the growth of franchise partnerships, providing the necessary support for local business success. This leadership role involves analyzing regional market data to identify expansion opportunities within the water cleanup sector. By fostering strong relationships with franchise owners, the President ensures alignment with corporate quality benchmarks. Cicco directs the allocation of resources to support high-demand areas, optimizing service coverage. Through consistent monitoring of regional performance, the President drives revenue growth and operational efficiency. Joseph Cicco coordinates with other executive leaders to refine the company's service offerings. By focusing on sustainable expansion and service reliability, the President strengthens the market position of the organization across diverse geographic regions.
Sean Daniel - President
Sean Daniel, the President at Roto-Rooter, directs the technical training and certification programs for field technicians. Daniel oversees the development of specialized water cleanup methodologies to ensure compliance with industry regulations. As the President, Sean Daniel manages the integration of advanced diagnostic tools into daily plumbing operations. This leadership role involves collaborating with engineering teams to improve equipment reliability and service speed. By standardizing technical procedures, the President ensures that every location delivers consistent results. Daniel monitors the effectiveness of training initiatives to maintain a highly skilled workforce. Through the implementation of rigorous quality control measures, the President drives excellence in service execution. Sean Daniel evaluates the impact of new technologies on field productivity and customer outcomes. By prioritizing technical innovation and workforce development, the President supports the long-term operational success of the company in the competitive plumbing and restoration market.
Albert Krill - President
Albert Krill, the President at Roto-Rooter, manages the supply chain and procurement strategies for essential plumbing materials. Krill oversees the distribution network that supports both corporate and franchise locations. As the President, Albert Krill ensures that all service teams have access to high-quality equipment and parts required for complex water cleanup tasks. This leadership role involves negotiating with vendors to maintain cost-effective inventory levels. By optimizing the supply chain, the President reduces downtime and improves service efficiency. Krill monitors inventory turnover rates to align procurement with seasonal demand fluctuations. Through strategic planning, the President ensures that the company maintains a robust supply of critical components. Albert Krill coordinates with regional managers to address specific material needs across different territories. By focusing on logistical precision and cost management, the President contributes to the overall financial health and operational readiness of the organization.
Mike Hemenway - President
Mike Hemenway, the President at Roto-Rooter, leads the digital transformation of customer service and scheduling platforms. Hemenway oversees the implementation of automated systems that connect clients with local plumbing professionals. As the President, Mike Hemenway manages the integration of data analytics to improve response times for water cleanup requests. This leadership role involves refining the customer experience through enhanced digital communication channels. By leveraging technology, the President optimizes the dispatch process to increase service volume. Hemenway monitors digital engagement metrics to identify opportunities for service improvement. Through the development of user-friendly interfaces, the President drives customer loyalty and brand recognition. Mike Hemenway coordinates with IT teams to ensure the security and reliability of digital infrastructure. By focusing on technological advancement and customer-centric solutions, the President enhances the operational efficiency and market reach of the company in the modern digital landscape.
Doyle Barksdale - President
Doyle Barksdale, the President at Roto-Rooter, directs the safety and compliance programs across all operational units. Barksdale oversees the enforcement of environmental regulations related to water cleanup and waste disposal. As the President, Doyle Barksdale manages the development of safety protocols that protect both employees and clients. This leadership role involves conducting regular audits to ensure adherence to industry standards and legal requirements. By prioritizing safety, the President minimizes operational risks and enhances the reputation of the company. Barksdale coordinates with regulatory bodies to stay informed about changing compliance mandates. Through the implementation of comprehensive training modules, the President fosters a culture of safety and accountability. Doyle Barksdale evaluates incident reports to identify trends and implement preventative measures. By focusing on risk mitigation and regulatory excellence, the President supports the sustainable growth and professional integrity of the organization in the plumbing sector.
Fred Sword - President
Fred Sword, the President at Roto-Rooter, manages the marketing and brand positioning strategies for the national network. Sword oversees the development of advertising campaigns that highlight the expertise of the company in plumbing and water restoration. As the President, Fred Sword coordinates with regional teams to ensure consistent brand messaging across all markets. This leadership role involves analyzing market research to identify target demographics and service needs. By executing data-driven marketing initiatives, the President drives lead generation and customer acquisition. Sword monitors the performance of various advertising channels to optimize marketing spend. Through the creation of compelling brand narratives, the President strengthens the market presence of the organization. Fred Sword collaborates with other executives to align marketing efforts with overall business goals. By focusing on brand equity and market penetration, the President supports the continued growth and visibility of the company.
Abby Zaffuto - President
Abby Zaffuto, the President at Roto-Rooter, leads the human resources and talent acquisition initiatives for the organization. Zaffuto oversees the recruitment of skilled plumbing professionals and administrative staff. As the President, Abby Zaffuto manages the development of employee retention programs to maintain a high-performing workforce. This leadership role involves designing compensation and benefits structures that attract top talent in the construction industry. By fostering a positive work environment, the President ensures that the company remains an employer of choice. Zaffuto monitors employee engagement and performance metrics to identify areas for professional development. Through the implementation of comprehensive training and mentorship programs, the President supports the career growth of the team. Abby Zaffuto coordinates with department heads to align staffing levels with operational demands. By focusing on human capital and organizational culture, the President drives the long-term success and stability of the company.
Thad Reinhard - President
Thad Reinhard, the President at Roto-Rooter, directs the financial planning and analysis functions for the corporate group. Reinhard oversees the budgeting process and capital allocation to support strategic initiatives. As the President, Thad Reinhard manages the financial reporting systems that track the performance of corporate and franchise locations. This leadership role involves analyzing revenue streams and cost structures to improve overall profitability. By providing actionable financial insights, the President supports informed decision-making across the executive team. Reinhard monitors cash flow and investment opportunities to ensure the financial health of the organization. Through the implementation of rigorous financial controls, the President maintains fiscal discipline. Thad Reinhard coordinates with external auditors and stakeholders to ensure transparency and compliance. By focusing on financial strategy and resource optimization, the President secures the economic foundation necessary for the continued expansion and success of the company.
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