Roto-Rooter Executive and Leadership Team

Kim Miller, the Chief Executive Officer at Roto-Rooter, directs the overarching corporate strategy and long-term vision for the organization. Miller oversees the integration of plumbing and water cleanup services across the national network of corporate and franchise locations. By aligning operational goals with market demands, the Chief Executive Officer ensures consistent service delivery and brand integrity. Kim Miller maintains rigorous oversight of financial performance and capital allocation to support sustainable growth. This leadership role involves constant collaboration with the board to refine business models and expand market reach. Through strategic planning, the Chief Executive Officer drives efficiency across all service lines. Miller prioritizes the modernization of service delivery systems to maintain a competitive edge in the plumbing industry. Ultimately, the Chief Executive Officer secures the company's position as a leader in emergency maintenance and restoration services.

Victoria Christie, the Chief Executive Officer & Chief Operating Officer at Roto-Rooter, manages the daily execution of plumbing and water cleanup operations. Christie architects the operational framework that supports both corporate-owned facilities and the extensive franchise network. By optimizing supply chain logistics and field service protocols, the Chief Executive Officer & Chief Operating Officer ensures seamless project completion. Victoria Christie monitors regional performance metrics to identify opportunities for operational improvement and cost reduction. This role requires constant coordination with department heads to streamline workflows and enhance customer satisfaction. Through the implementation of advanced technical standards, the Chief Executive Officer & Chief Operating Officer drives operational excellence across the entire organization. Christie focuses on scaling service capacity to meet rising demand for water restoration. Ultimately, the Chief Executive Officer & Chief Operating Officer maintains the operational stability necessary for long-term corporate success.

Patrick Brown, the President at Roto-Rooter, leads the strategic expansion of plumbing services within key North American markets. Brown oversees the development of regional service initiatives to ensure consistent quality across diverse territories. By managing relationships with franchise partners, the President drives alignment with corporate service standards and safety protocols. Patrick Brown evaluates market trends to identify new growth opportunities in water cleanup and emergency plumbing sectors. This leadership role involves coordinating with executive teams to implement technology-driven solutions that improve field efficiency. Through the oversight of regional performance, the President ensures that service delivery meets the high expectations of residential and commercial clients. Brown focuses on building robust operational teams capable of handling complex restoration projects. Ultimately, the President secures the company's market presence by fostering strong partnerships and maintaining operational excellence throughout the assigned regional portfolio.

Abby Zaffuto, the President at Roto-Rooter, directs the implementation of specialized water cleanup programs across the organization. Zaffuto oversees the technical training and certification processes for field technicians to ensure compliance with industry standards. By managing the integration of advanced restoration equipment, the President drives improvements in service speed and effectiveness. Abby Zaffuto collaborates with corporate leadership to refine the service delivery model for large-scale water damage mitigation. This role involves analyzing performance data to optimize resource allocation and project management workflows. Through the development of strategic partnerships with insurance providers, the President expands the reach of restoration services. Zaffuto focuses on maintaining high quality control standards to protect the brand reputation. Ultimately, the President ensures that the company remains at the forefront of the water restoration industry by delivering reliable and efficient solutions to clients.

Fred Sword, the President at Roto-Rooter, manages the strategic growth of plumbing maintenance services for commercial accounts. Sword oversees the development of customized service agreements that address the unique needs of large-scale facilities. By coordinating with regional managers, the President ensures that service delivery remains consistent and reliable across all commercial contracts. Fred Sword evaluates market competition to refine pricing strategies and service offerings. This leadership role involves driving business development initiatives to capture new market share in the plumbing sector. Through the implementation of proactive maintenance programs, the President reduces downtime for commercial clients and enhances long-term value. Sword focuses on building strong relationships with facility managers to ensure high retention rates. Ultimately, the President secures the company's financial stability by expanding the commercial service footprint and maintaining a reputation for technical expertise and professional service.

Thad Reinhard, the President at Roto-Rooter, leads the optimization of internal business processes to support plumbing and water cleanup operations. Reinhard oversees the deployment of digital management tools that enhance communication between field teams and corporate headquarters. By streamlining administrative workflows, the President drives operational efficiency and reduces overhead costs. Thad Reinhard collaborates with other executives to align technology investments with the company's long-term growth objectives. This role involves monitoring key performance indicators to ensure that service delivery remains profitable and scalable. Through the oversight of resource management, the President ensures that field teams have the necessary support to handle high-volume service requests. Reinhard focuses on continuous improvement initiatives to refine the customer experience. Ultimately, the President secures the company's operational foundation by implementing robust systems that support consistent service quality and long-term business sustainability.

Charles Scavo, the President at Roto-Rooter, directs the expansion of residential plumbing services across high-growth geographic regions. Scavo oversees the recruitment and development of skilled service personnel to meet increasing demand for emergency plumbing solutions. By managing local marketing and outreach efforts, the President drives brand awareness and customer acquisition. Charles Scavo evaluates regional service performance to ensure that all operations meet the company's rigorous quality standards. This leadership role involves coordinating with franchise owners to provide the support and resources necessary for local success. Through the implementation of customer-centric service protocols, the President enhances satisfaction and loyalty among residential clients. Scavo focuses on maintaining a strong pipeline of service projects to ensure steady revenue growth. Ultimately, the President secures the company's market position by delivering dependable and professional plumbing services to homeowners throughout the assigned operational territory.

Scott Ray, the President at Roto-Rooter, manages the strategic integration of new service technologies into the existing plumbing and restoration framework. Ray oversees the research and development of innovative tools that improve the accuracy and speed of leak detection and water cleanup. By collaborating with engineering teams, the President drives the adoption of modern equipment across the corporate and franchise network. Scott Ray evaluates the impact of new technologies on service efficiency and profitability. This leadership role involves training field staff on the latest technical advancements to ensure superior service delivery. Through the oversight of equipment procurement, the President ensures that the company maintains a competitive advantage in the industry. Ray focuses on leveraging data analytics to predict service needs and optimize resource deployment. Ultimately, the President secures the company's future by fostering a culture of innovation and technical excellence.

Albert Krill, the President at Roto-Rooter, leads the development of safety and compliance programs for all plumbing and water cleanup operations. Krill oversees the implementation of rigorous training protocols to ensure that all field activities adhere to national and local regulations. By managing risk assessment initiatives, the President drives the reduction of workplace incidents and service-related liabilities. Albert Krill collaborates with legal and operational teams to update safety policies in response to changing industry standards. This leadership role involves conducting regular audits of service sites to verify compliance and quality control. Through the promotion of a safety-first culture, the President protects the company's reputation and ensures the well-being of employees and clients. Krill focuses on maintaining high standards of professional conduct across the entire organization. Ultimately, the President secures the company's operational integrity by prioritizing safety and regulatory excellence in every service engagement.

Mike Hemenway, the President at Roto-Rooter, directs the strategic management of franchise relations and network growth. Hemenway oversees the onboarding process for new franchise partners to ensure alignment with the company's core values and service standards. By providing ongoing support and operational guidance, the President drives the success of individual franchise locations. Mike Hemenway evaluates the performance of the franchise network to identify areas for improvement and expansion. This leadership role involves facilitating communication between corporate leadership and franchise owners to ensure a unified brand strategy. Through the development of collaborative marketing and training programs, the President enhances the collective strength of the organization. Hemenway focuses on building long-term partnerships that contribute to the overall growth and stability of the company. Ultimately, the President secures the company's market reach by fostering a robust and high-performing network of franchise partners.