Roto-Rooter Executive and Leadership Team

Daniel Fleck, the Chief Executive Officer at Roto-Rooter, directs the overarching corporate strategy and long-term vision for the organization. Fleck oversees the integration of plumbing and water cleanup services across the national footprint, ensuring consistent quality standards. By aligning corporate objectives with the needs of franchise partners, the Chief Executive Officer drives operational efficiency and market expansion. This leadership role involves constant evaluation of service delivery models to maintain the competitive edge of the company. Daniel Fleck monitors financial performance and resource allocation to support sustainable growth. Through rigorous oversight of the executive team, Fleck ensures that the organization remains the premier provider of emergency plumbing solutions. The Chief Executive Officer fosters a culture of accountability and technical excellence, ultimately securing the reputation of the brand within the construction and maintenance industry.

Victoria Christie, the Chief Executive Officer & Chief Operating Officer at Roto-Rooter, manages the daily execution of plumbing and water restoration operations. Christie optimizes the internal workflows that connect corporate headquarters with regional franchise units. As the Chief Executive Officer & Chief Operating Officer, Christie implements standardized protocols for emergency response and maintenance services. This role requires balancing high-level strategic planning with the practical demands of field operations. Victoria Christie evaluates performance metrics to improve service speed and customer satisfaction across North American markets. By streamlining supply chain logistics and technician training programs, Christie enhances the operational capacity of the entire network. The Chief Executive Officer & Chief Operating Officer maintains direct communication with regional leaders to resolve complex service challenges. Through this dual-focus approach, Christie ensures that the company delivers reliable, high-quality results for every residential and commercial client.

Thad Reinhard, the President at Roto-Rooter, leads the expansion of service territories and market penetration strategies. Reinhard oversees the development of regional initiatives that strengthen the presence of the company in key geographic areas. As the President, Reinhard coordinates with local franchise owners to ensure the consistent application of plumbing and water cleanup methodologies. This role involves analyzing regional performance data to drive growth and improve service delivery efficiency. Thad Reinhard fosters partnerships that enhance the brand reputation and customer loyalty within the construction sector. By identifying emerging market needs, the President adapts service offerings to meet evolving consumer demands. Reinhard collaborates with the executive team to align regional goals with the overarching corporate strategy. Through proactive leadership and strategic planning, the President ensures that the organization maintains a dominant position in the plumbing industry while delivering exceptional value to clients.

Patrick Brown, the President at Roto-Rooter, focuses on the technological integration and modernization of plumbing service delivery. Brown directs the adoption of advanced diagnostic tools and water cleanup equipment to improve field performance. As the President, Brown oversees the training programs that equip technicians with the latest industry skills. This leadership role involves evaluating the effectiveness of service protocols and implementing improvements that increase operational speed. Patrick Brown manages the relationship between corporate technology teams and field operations to ensure seamless service execution. By leveraging data analytics, the President identifies areas for process optimization and cost reduction. Brown coordinates with other executives to ensure that technological advancements support the broader business objectives of the company. Through a commitment to innovation, the President drives the continuous improvement of service quality and maintains the competitive advantage of the organization in the marketplace.

John Peevey, the President at Roto-Rooter, manages the customer experience and service quality assurance programs. Peevey directs the development of protocols that ensure every plumbing and water cleanup job meets the rigorous standards of the company. As the President, Peevey oversees the feedback loops that connect client experiences with operational adjustments. This role involves monitoring service consistency across both corporate and franchise locations to protect the brand reputation. John Peevey implements training initiatives that emphasize professional conduct and technical proficiency for all field staff. By analyzing customer satisfaction metrics, the President identifies opportunities to enhance service delivery and build long-term client relationships. Peevey collaborates with the leadership team to refine the customer-facing aspects of the business model. Through a focus on service excellence, the President ensures that the organization remains the trusted choice for emergency plumbing and restoration needs.

Albert Krill, the President at Roto-Rooter, oversees the supply chain and equipment procurement strategies for the entire organization. Krill directs the sourcing of high-quality plumbing components and water cleanup machinery to ensure field teams have the necessary tools for success. As the President, Krill manages vendor relationships and negotiates contracts that optimize costs and availability. This leadership role involves forecasting equipment needs based on seasonal demand and regional service requirements. Albert Krill implements inventory management systems that reduce waste and improve the efficiency of service delivery. By coordinating with regional managers, the President ensures that all locations maintain the necessary resources to handle complex plumbing challenges. Krill works closely with the executive team to align procurement strategies with the financial goals of the company. Through meticulous oversight of the supply chain, the President supports the operational reliability of the brand.

Mike Hemenway, the President at Roto-Rooter, leads the safety and compliance initiatives across all operational units. Hemenway directs the development of safety protocols that protect technicians and clients during plumbing and water cleanup projects. As the President, Hemenway ensures that all activities adhere to local, state, and federal regulations within the construction industry. This role involves conducting regular audits and training sessions to maintain a culture of safety and accountability. Mike Hemenway monitors industry standards to ensure that the company remains at the forefront of compliance and risk management. By implementing rigorous safety procedures, the President minimizes operational hazards and enhances the reliability of service delivery. Hemenway collaborates with other senior leaders to integrate safety metrics into the overall performance evaluation of the organization. Through a steadfast commitment to safety, the President protects the workforce and the reputation of the company.

Abby Zaffuto, the President at Roto-Rooter, manages the marketing and brand development strategies for the organization. Zaffuto directs the outreach efforts that communicate the value of plumbing and water cleanup services to residential and commercial markets. As the President, Zaffuto oversees the creation of campaigns that highlight the expertise and reliability of the company. This leadership role involves analyzing market trends to position the brand effectively against competitors. Abby Zaffuto coordinates with regional teams to ensure that marketing messages are consistent and impactful across all territories. By leveraging digital and traditional media, the President drives lead generation and supports the growth of franchise locations. Zaffuto works with the executive team to align marketing objectives with the broader business goals of the company. Through strategic brand management, the President strengthens the market presence and customer recognition of the organization.

Joseph Cicco, the President at Roto-Rooter, oversees the human resources and talent development functions for the company. Cicco directs the recruitment and training strategies that ensure a steady supply of skilled plumbing technicians and support staff. As the President, Cicco manages the organizational culture and employee engagement programs that drive retention and performance. This role involves designing career development paths that encourage professional growth within the plumbing and water cleanup sectors. Joseph Cicco implements performance management systems that align individual contributions with the strategic objectives of the organization. By fostering a supportive work environment, the President enhances the productivity and morale of the workforce. Cicco collaborates with other senior leaders to address staffing needs and ensure that the company maintains a high-performing team. Through a focus on human capital, the President supports the long-term operational success and service quality of the brand.

Gary Burger, the Managing Director at Roto-Rooter, oversees the administrative and financial health of the organization. Burger directs the implementation of corporate policies that govern franchise relationships and service quality. As the Managing Director, Burger monitors the fiscal performance of various business units to ensure alignment with the broader company mission. This leadership position involves managing complex stakeholder interactions and ensuring compliance with industry regulations. Gary Burger evaluates market trends to identify opportunities for service diversification within the plumbing and water cleanup sectors. By optimizing internal processes, the Managing Director supports the scalability of the business model. Burger coordinates with other senior leaders to refine the strategic direction of the company. Through diligent management of resources and personnel, the Managing Director secures the long-term stability of the organization while maintaining the high standards expected of the brand.