MRO Executive and Leadership Team

May, 2026

Leadership Overview

MRO has 9 executives leading key functions including strategy, finance, technology, legal, people operations, provider solutions, client support, and curation solutions.

Driven by innovation, MRO is dedicated to transforming healthcare data management, enhancing interoperability, and ensuring compliance across the healthcare ecosystem.

Leadership Roles at MRO

  • Chief Executive Officer - Ramon Touma
  • Co-Chief Executive Officer - Victor Bailes
  • Chief Financial Officer - Nathan Eastman
  • President, Provider Solutions - Benjamin Zmigrodski
  • President, Curation Solutions - Lidia Bernik
  • Chief Technology Officer - Mark Thomas
  • Chief Legal Officer - Michelle Jacobi
  • Chief People Officer - Shawn Powlick
  • Roi Administration Director, Client Support - Sandra Young
  • Ramon Touma - Chief Executive Officer

    Ramon Touma, the Chief Executive Officer at MRO, directs the company's overarching strategy and operational execution. Touma guides MRO's mission to enhance healthcare data access and workflow performance, ensuring alignment with market demands and technological advancements. This leadership role involves fostering innovation within the clinical data exchange and release-of-information solutions MRO provides to hospitals, health systems, and physician practices. By focusing on scalable solutions, Touma drives the company's impact across the broader healthcare ecosystem, supporting compliance, reporting, and operational efficiency for clients. Ramon Touma's strategic vision ensures MRO maintains its position as a leader in health information management.

    Victor Bailes - Co-Chief Executive Officer

    Victor Bailes, the Co-Chief Executive Officer at MRO, collaborates with the Chief Executive Officer to shape the company's strategic direction and operational priorities. Bailes focuses on advancing MRO's platform for secure clinical data exchange, curation, and normalization, crucial for healthcare organizations. This leadership position involves overseeing initiatives that improve interoperability and support compliance and reporting requirements for hospitals, health systems, and payers. Bailes drives the development of solutions that enhance workflow performance and operational efficiency across the healthcare landscape. Through strategic partnerships and market analysis, Victor Bailes ensures MRO's offerings meet the evolving needs of the healthcare industry, reinforcing the company's commitment to improving healthcare data access.

    Nathan Eastman - Chief Financial Officer

    Nathan Eastman, the Chief Financial Officer at MRO, manages the company's financial strategy, planning, and reporting. Eastman oversees all fiscal operations, including budgeting, forecasting, and investment management, ensuring MRO's financial health and sustainable growth. This role is critical in supporting MRO's mission to provide advanced health information management solutions to healthcare organizations. By optimizing financial resources, Eastman enables the company to invest in technology development and expand its service offerings in clinical data exchange and release-of-information. Nathan Eastman's financial acumen supports MRO's operational efficiency and its ability to deliver scalable solutions across the healthcare ecosystem, reinforcing its market position.
    Nathan Eastman

    Benjamin Zmigrodski - President, Provider Solutions

    Benjamin Zmigrodski, the President, Provider Solutions at MRO, directs the strategic development and delivery of solutions tailored for hospitals, health systems, and physician practices. Zmigrodski oversees the expansion of MRO's clinical data exchange, release-of-information, and health information management services within the provider segment. This leadership role focuses on enhancing workflow performance and operational efficiency for healthcare providers, ensuring seamless data management and compliance. Zmigrodski drives initiatives that improve healthcare data access and interoperability, supporting providers in their mission to deliver quality patient care. Benjamin Zmigrodski's focus on provider needs ensures MRO's solutions effectively address the unique challenges faced by healthcare organizations.
    Benjamin Zmigrodski

    Lidia Bernik - President, Curation Solutions

    Lidia Bernik, the President, Curation Solutions at MRO, spearheads the development and strategic direction of MRO's data curation and normalization services. Bernik focuses on enhancing the quality and usability of clinical data for hospitals, health systems, and other healthcare organizations, supporting interoperability and compliance initiatives. This leadership position drives innovation in managing and normalizing health information at scale, crucial for reporting and operational efficiency. Bernik oversees the teams responsible for ensuring data integrity and accessibility, directly contributing to MRO's mission of improving healthcare data management. Lidia Bernik's expertise in curation solutions strengthens MRO's ability to provide comprehensive health information management.
    Lidia Bernik

    Mark Thomas - Chief Technology Officer

    Mark Thomas, the Chief Technology Officer at MRO, directs the company's technology strategy, innovation, and infrastructure development. Thomas oversees the engineering and product development teams responsible for MRO's healthcare technology platform, focusing on secure clinical data exchange, curation, and normalization. This leadership position is vital for enhancing interoperability and ensuring the scalability of solutions for hospitals, health systems, and payers. Thomas drives the technological advancements that support compliance, reporting, and operational efficiency, directly impacting MRO's ability to improve healthcare data access. Mark Thomas's technical vision ensures MRO remains at the forefront of health information management solutions.
    Mark Thomas
    Michelle Jacobi, the Chief Legal Officer at MRO, provides strategic legal counsel and oversees all legal affairs for the company. Jacobi ensures MRO's operations and solutions, including clinical data exchange and release-of-information services, adhere to all relevant healthcare regulations and compliance standards. This role is essential for navigating the complex legal landscape of health information management, protecting MRO and its clients. Jacobi's expertise supports MRO's mission to improve healthcare data access and workflow performance while mitigating legal risks. Michelle Jacobi's guidance is critical in maintaining MRO's integrity and fostering trust with hospitals, health systems, and other healthcare organizations.

    Shawn Powlick - Chief People Officer

    Shawn Powlick, the Chief People Officer at MRO, leads human resources strategy, talent management, and organizational development. Powlick focuses on cultivating a high-performance culture that supports MRO's mission to advance healthcare technology and data management solutions. This role is instrumental in attracting, retaining, and developing the talent necessary to drive innovation in clinical data exchange and health information management. Powlick oversees initiatives that enhance employee engagement, foster professional growth, and ensure MRO's workforce is equipped to meet the evolving needs of hospitals, health systems, and payers. Shawn Powlick's leadership in people operations strengthens MRO's capacity to deliver exceptional service and drive operational efficiency.
    Shawn Powlick

    Sandra Young - Roi Administration Director, Client Support

    Sandra Young, the Roi Administration Director, Client Support at MRO, leads the client support functions and oversees the administration of release-of-information (ROI) services. Young ensures that MRO's clients, including hospitals and health systems, receive exceptional support and efficient management of their clinical data exchange needs. This role is critical for maintaining high levels of client satisfaction and operational excellence in health information management. Young focuses on optimizing support processes and workflows to enhance data accessibility and compliance for healthcare organizations. Sandra Young's dedication to client success reinforces MRO's commitment to improving healthcare data access and workflow performance across the ecosystem.

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    Frequently Asked Questions Regarding MRO Top Executives and Leadership Team

    Who leads MRO?
    MRO is led by Ramon Touma (Chief Executive Officer), along with executives such as Victor Bailes (Co-Chief Executive Officer) and Nathan Eastman (Chief Financial Officer).
    Who is part of MRO’s executive team?
    The executive team of MRO includes leaders such as Ramon Touma (Chief Executive Officer), Victor Bailes (Co-Chief Executive Officer), Nathan Eastman (Chief Financial Officer) and other senior executives.
    How many executives does MRO have?
    MRO has 9 executives leading key business areas.
    What roles are included in MRO’s leadership team?
    The leadership team of MRO includes roles such as Chief Executive Officer, Co-Chief Executive Officer, Chief Financial Officer, President, Provider Solutions, President, Curation Solutions.