Leadership Overview
Mr. Handyman has 10 executives leading key functions including strategy, franchise operations, and regional market expansion.
Committed to delivering professional home repair solutions, Mr. Handyman maintains a rigorous standard for residential and commercial maintenance across North America while fostering a culture of operational excellence and reliable service delivery.
Committed to delivering professional home repair solutions, Mr. Handyman maintains a rigorous standard for residential and commercial maintenance across North America while fostering a culture of operational excellence and reliable service delivery.
Leadership Roles at Mr. Handyman
Sophie Kessler - Chief Executive Officer
Sophie Kessler, the Chief Executive Officer at Mr. Handyman, directs the overarching strategic vision for the entire franchise network. Overseeing national growth initiatives, the Chief Executive Officer ensures that all service delivery models align with the core mission of providing high-quality home and commercial maintenance. Kessler architects long-term expansion plans across the United States and Canada, focusing on brand consistency and operational efficiency. By collaborating with the board and regional leadership, the Chief Executive Officer drives revenue growth and market penetration. This leadership role involves constant evaluation of service standards to maintain a competitive edge in the construction and remodeling industry. Sophie Kessler monitors performance metrics to ensure that every franchise location meets the rigorous quality benchmarks established by the parent organization. Through this dedicated focus on scalable business practices, the Chief Executive Officer secures the long-term stability and reputation of the brand.
Michael Tilley - President & Owner
Michael Tilley, the President & Owner at Mr. Handyman, manages the localized execution of franchise operations within specific regional markets. Focusing on the operational success of individual units, the President & Owner implements standardized maintenance protocols that define the company's reputation for reliability. Tilley drives local market engagement by optimizing service workflows and ensuring that all technicians adhere to the high-quality standards required for residential remodeling projects. By overseeing the daily business activities, the President & Owner maintains strong relationships with local clients and ensures consistent service delivery. Michael Tilley monitors regional performance data to identify opportunities for efficiency improvements and revenue growth. This leadership role requires a deep understanding of the construction industry and a commitment to the operational excellence that characterizes the brand. Through active management of local resources, the President & Owner sustains the competitive advantage of the franchise in the broader market.
Alan Kerns - President
Alan Kerns, the President at Mr. Handyman, oversees the technical training and quality assurance programs that support the company's remodeling services. By directing the development of standardized repair methodologies, the President ensures that every project meets the rigorous safety and quality requirements expected by homeowners. Kerns architects training initiatives that empower technicians to handle complex commercial and residential maintenance tasks with precision. This leadership role involves coordinating with regional managers to ensure that technical standards remain consistent across all service territories. Alan Kerns evaluates new tools and materials to improve operational efficiency and project outcomes. By focusing on the technical proficiency of the workforce, the President drives customer satisfaction and long-term brand loyalty. Through the implementation of these specialized programs, the President maintains the high service standards that distinguish the company within the competitive construction and home improvement landscape.
David Decapito - President
David Decapito, the President at Mr. Handyman, leads the strategic integration of digital tools and customer relationship management systems across the franchise network. By overseeing the adoption of modern scheduling and dispatch software, the President improves the efficiency of service delivery for both residential and commercial clients. Decapito architects data-driven strategies that allow the company to better understand market demand and optimize technician deployment. This leadership role involves working closely with the executive team to ensure that technological investments support the broader growth objectives of the organization. David Decapito monitors the performance of digital platforms to ensure seamless communication between clients and service teams. By streamlining the customer experience, the President drives higher retention rates and strengthens the brand's market position. Through the continuous improvement of operational technology, the President ensures that the company remains at the forefront of the home maintenance industry.
Randall Seever - President
Randall Seever, the President at Mr. Handyman, focuses on the expansion of commercial service contracts and large-scale remodeling partnerships. By directing business development efforts toward corporate clients, the President increases the company's footprint in the commercial maintenance sector. Seever architects outreach programs that highlight the reliability and professionalism of the brand to property managers and business owners. This leadership role involves negotiating service agreements and ensuring that the operational capacity exists to meet the demands of high-volume commercial projects. Randall Seever collaborates with regional teams to ensure that commercial service delivery remains consistent with the company's established quality standards. By diversifying the client base, the President drives revenue stability and long-term growth. Through the strategic pursuit of commercial opportunities, the President enhances the brand's visibility and reinforces its status as a premier provider of maintenance and remodeling services.
Michael Symonds - President
Michael Symonds, the President at Mr. Handyman, manages the supply chain and procurement strategies that support the company's nationwide operations. By overseeing the sourcing of high-quality materials and tools, the President ensures that all franchise locations have access to the resources necessary for superior service delivery. Symonds architects partnerships with vendors to secure cost-effective pricing and reliable inventory levels for residential and commercial projects. This leadership role involves analyzing market trends to anticipate supply needs and mitigate potential disruptions in the construction sector. Michael Symonds coordinates with regional leadership to ensure that procurement processes remain efficient and aligned with the company's financial goals. By optimizing the supply chain, the President drives operational efficiency and supports the overall profitability of the franchise network. Through the careful management of vendor relationships, the President maintains the high standards of quality that define the brand's service offerings.
Lee Allen - President & Owner
Lee Allen, the President & Owner at Mr. Handyman, directs the marketing and brand awareness campaigns that drive customer acquisition in key regional markets. By overseeing the development of localized advertising strategies, the President & Owner ensures that the brand remains the top choice for homeowners seeking reliable repair services. Allen architects promotional initiatives that highlight the expertise and professionalism of the local technician teams. This leadership role involves analyzing customer feedback and market data to refine messaging and improve the effectiveness of outreach efforts. Lee Allen collaborates with other franchise owners to share best practices and maintain a consistent brand identity across all service areas. By focusing on brand visibility and reputation management, the President & Owner drives consistent demand for services. Through the strategic execution of marketing programs, the President & Owner secures a strong competitive position in the local construction and remodeling market.
Steven Borchers - Owner and President
Steven Borchers, the Owner and President at Mr. Handyman, oversees the financial planning and fiscal health of the franchise operations. By directing budgeting processes and capital allocation, the Owner and President ensures that the business maintains the resources necessary for sustainable growth and service expansion. Borchers architects financial strategies that support the long-term viability of the franchise while maintaining profitability across all service lines. This leadership role involves monitoring key performance indicators and conducting regular financial audits to ensure compliance with corporate standards. Steven Borchers collaborates with the executive team to identify investment opportunities that enhance operational capabilities and market reach. By maintaining rigorous financial oversight, the Owner and President secures the stability of the business and supports the ongoing success of the brand. Through the disciplined management of financial assets, the Owner and President drives the overall growth and performance of the organization.
Michael Campbell - President & Owner
Michael Campbell, the President & Owner at Mr. Handyman, leads the human resources and talent development initiatives that ensure a skilled and professional workforce. By overseeing recruitment and training programs, the President & Owner ensures that every technician possesses the expertise required for high-quality home and commercial maintenance. Campbell architects development pathways that encourage employee retention and professional growth within the franchise. This leadership role involves fostering a culture of safety and excellence that aligns with the company's core values. Michael Campbell monitors workforce performance and implements feedback loops to continuously improve service quality and customer satisfaction. By investing in the development of the team, the President & Owner drives operational success and maintains the brand's reputation for reliability. Through the strategic management of human capital, the President & Owner ensures that the business remains well-positioned to meet the evolving needs of the construction and remodeling industry.
Glenn Johnson - President
Glenn Johnson, the President at Mr. Handyman, manages the regulatory compliance and safety standards that govern all maintenance and remodeling activities. By overseeing the implementation of safety protocols, the President ensures that all projects meet local and national building codes while protecting both clients and employees. Johnson architects compliance programs that keep the franchise network updated on changing industry regulations and legal requirements. This leadership role involves conducting regular safety audits and providing the necessary training to ensure that all technicians operate within established guidelines. Glenn Johnson collaborates with legal and operational teams to mitigate risk and maintain the company's commitment to professional integrity. By prioritizing safety and compliance, the President drives trust and confidence among the customer base. Through the rigorous enforcement of these standards, the President protects the brand's reputation and ensures the long-term sustainability of the business operations.
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