Mr. Handyman Executive and Leadership Team

Sophie Kessler, the Chief Executive Officer at Mr. Handyman, directs the overarching strategic vision for the entire franchise network. Overseeing national operations, the Chief Executive Officer ensures that every location maintains the rigorous standards expected of a premier home repair and remodeling provider. This leadership role involves constant collaboration with the Board to drive long-term growth and market expansion across the United States and Canada. By optimizing corporate resources, Sophie Kessler directly impacts the efficiency of the entire organization. Kessler secures the brand's reputation by fostering a culture of excellence and reliability. The Chief Executive Officer also monitors industry trends to adapt service offerings for evolving homeowner needs. Through this focused approach, the organization achieves consistent performance metrics while supporting the success of individual franchise owners throughout the expansive North American market.

Kelly Schilling, the President at Mr. Handyman, manages the day-to-day operational execution of the franchise business model. Focusing on service delivery, the President coordinates with regional managers to ensure that all handyman and remodeling projects meet strict quality benchmarks. This role involves streamlining internal processes to improve customer satisfaction and operational throughput. Kelly Schilling directly influences the success of the company by implementing standardized training programs for technicians across the network. Schilling monitors performance data to identify areas for improvement in service speed and reliability. By aligning operational goals with the broader corporate mission, the President drives consistent growth in both residential and commercial sectors. The President also facilitates communication between corporate headquarters and local franchise operators to maintain brand consistency. Through these efforts, the organization sustains a competitive advantage in the construction and home maintenance industry.

Alan Kerns, the President at Mr. Handyman, architects the growth strategy for franchise development and market penetration. Overseeing expansion initiatives, the President identifies new territories for service deployment to increase the company's footprint in North America. This leadership role involves evaluating potential franchise partners and ensuring alignment with the core values of the organization. Alan Kerns directly impacts the scalability of the business by refining the onboarding process for new owners. Kerns manages the integration of new locations into the existing support infrastructure to ensure immediate operational readiness. By focusing on sustainable growth, the President strengthens the market position of the brand against competitors. The President also collaborates with marketing teams to enhance local visibility and lead generation. Through strategic planning, Kerns ensures that the organization continues to provide reliable home repair services to a growing customer base.

Raymond Wiese, the President & Owner at Mr. Handyman, drives the financial performance and local market dominance of specific franchise territories. Overseeing the P&L for these operations, the President & Owner ensures that all remodeling and repair services generate consistent revenue while maintaining high profit margins. This role involves managing local staff and ensuring that every technician adheres to the professional standards of the brand. Raymond Wiese directly impacts the customer experience by fostering strong relationships with local homeowners and commercial clients. Wiese monitors local market conditions to adjust service offerings and pricing strategies accordingly. By focusing on operational excellence, the President & Owner secures a loyal client base and drives repeat business. The President & Owner also implements local marketing campaigns to increase brand awareness. Through these efforts, Wiese contributes significantly to the overall success and reputation of the organization.

Michael Tilley, the President & Owner at Mr. Handyman, manages the technical service delivery and project management functions for assigned franchise locations. Overseeing the execution of complex remodeling projects, the President & Owner ensures that all work complies with safety regulations and quality standards. This role involves supervising field teams and optimizing the scheduling of maintenance tasks to maximize productivity. Michael Tilley directly impacts the operational efficiency of the business by implementing advanced project tracking tools. Tilley monitors project timelines and budget adherence to ensure client satisfaction. By focusing on technical precision, the President & Owner builds trust with customers and enhances the brand's credibility in the construction industry. The President & Owner also coordinates with suppliers to secure high-quality materials for all repair jobs. Through these actions, Tilley supports the long-term viability and growth of the franchise.

Mark Loeper, the President & Owner at Mr. Handyman, directs the customer service and client retention strategies for specific franchise operations. Overseeing the front-end interactions with homeowners, the President & Owner ensures that every inquiry receives a prompt and professional response. This role involves managing the customer feedback loop to identify opportunities for service enhancement. Mark Loeper directly impacts the brand's reputation by maintaining high standards of communication and transparency throughout the project lifecycle. Loeper monitors customer satisfaction scores to drive improvements in service delivery. By focusing on the client experience, the President & Owner secures long-term loyalty and positive referrals. The President & Owner also trains staff on effective sales techniques to increase the average ticket size per job. Through these efforts, Loeper contributes to the financial stability and growth of the franchise within the competitive home services market.

Michael Symonds, the President at Mr. Handyman, leads the digital transformation and technology integration efforts across the franchise network. Overseeing the implementation of new software platforms, the President ensures that all locations have access to efficient scheduling and billing tools. This role involves analyzing data to optimize service routes and technician deployment. Michael Symonds directly impacts the operational agility of the organization by modernizing the way services are booked and managed. Symonds monitors the performance of digital tools to ensure they meet the needs of both franchise owners and customers. By focusing on technological advancement, the President improves the overall efficiency of the business model. The President also collaborates with IT teams to ensure data security and system reliability. Through these initiatives, Symonds supports the organization's ability to scale effectively while maintaining high service quality across all regions.

Steve Morad, the President at Mr. Handyman, manages the supply chain and vendor relationships to ensure consistent material availability for all franchise locations. Overseeing procurement strategies, the President negotiates contracts with national suppliers to reduce costs and improve the quality of materials used in remodeling projects. This role involves coordinating with logistics partners to ensure timely delivery of supplies to various service areas. Steve Morad directly impacts the profitability of the franchise network by optimizing inventory management. Morad monitors market prices for construction materials to mitigate the impact of inflation on project costs. By focusing on supply chain resilience, the President ensures that service delivery remains uninterrupted. The President also establishes quality control protocols for all incoming materials. Through these efforts, Morad supports the operational success of the organization and helps maintain competitive pricing for customers.

Steven Borchers, the Owner and President at Mr. Handyman, directs the safety and compliance programs for the franchise operations. Overseeing the implementation of rigorous safety protocols, the Owner and President ensures that all technicians follow industry best practices during home repair and remodeling tasks. This role involves conducting regular audits to verify compliance with local and national regulations. Steven Borchers directly impacts the risk management profile of the business by minimizing workplace accidents and liability. Borchers monitors safety performance metrics to identify training needs and process improvements. By focusing on a culture of safety, the Owner and President protects the brand's reputation and ensures the well-being of both employees and clients. The Owner and President also manages insurance relationships to maintain comprehensive coverage. Through these actions, Borchers contributes to the long-term sustainability and professional standing of the organization.

Glenn Johnson, the President at Mr. Handyman, leads the human resources and talent development initiatives for the corporate and franchise teams. Overseeing recruitment and retention strategies, the President ensures that the organization attracts and keeps skilled technicians and management professionals. This role involves designing training programs that emphasize both technical proficiency and customer service excellence. Glenn Johnson directly impacts the quality of service by fostering a highly capable workforce. Johnson monitors employee engagement and performance to drive continuous improvement in service delivery. By focusing on talent development, the President builds a strong foundation for the company's future growth. The President also manages internal communications to ensure alignment with the corporate mission and values. Through these efforts, Johnson supports the organization's ability to provide reliable and professional handyman services to a diverse customer base across the country.