Mr. Handyman Executive and Leadership Team

September, 2026

Leadership Overview

Mr. Handyman has 10 executives leading key functions including strategy, international operations, franchise development, and regional service management.

Committed to excellence in home and commercial maintenance, Mr. Handyman delivers professional remodeling solutions across North America while maintaining a rigorous standard for quality craftsmanship and customer satisfaction.

Leadership Roles at Mr. Handyman

  • Chief Executive Officer - Sophie Kessler
  • Owner and President - Steven Borchers
  • President - Glenn Johnson
  • President & Owner - Lee Allen
  • President - Kevin Crysler
  • President & Owner - Mark Loeper
  • President - Jeff Stilwell
  • President & Owner - Michael Tilley
  • President - Michael Symonds
  • Fundador Y Director General - Guillermo Caballero
  • Sophie Kessler - Chief Executive Officer

    Sophie Kessler, the Chief Executive Officer at Mr. Handyman, directs the overarching strategic vision for the entire franchise network. Overseeing national growth initiatives, the Chief Executive Officer ensures that all service delivery models align with the core mission of providing reliable home and commercial repairs. Kessler manages high-level relationships with stakeholders and the parent organization to maintain market dominance across the United States and Canada. By optimizing operational efficiency, the Chief Executive Officer drives consistent revenue growth and brand consistency. This leadership role involves constant evaluation of market trends to adapt service offerings for modern homeowners. Sophie Kessler maintains a focus on scaling the business through robust support systems for franchisees. Ultimately, the Chief Executive Officer secures the long-term viability of the brand by fostering a culture of excellence and accountability throughout the entire organization.

    Steven Borchers - Owner and President

    Steven Borchers, the Owner and President at Mr. Handyman, directs the daily operations and strategic growth of the franchise unit. Overseeing local market penetration, the Owner and President ensures that all handyman and remodeling services meet the specific demands of the regional customer base. Borchers manages the recruitment and training of skilled technicians to maintain high service quality. By implementing efficient scheduling and project management systems, the Owner and President optimizes the profitability of the business. This leadership role involves active engagement with local commercial clients to secure long-term maintenance contracts. Steven Borchers drives the expansion of the service footprint by identifying new opportunities for growth within the territory. Through rigorous oversight of operational metrics, the Owner and President guarantees that the business remains a trusted provider of home improvement solutions, consistently delivering value to every client served.

    Glenn Johnson - President

    Glenn Johnson, the President at Mr. Handyman, oversees the execution of corporate strategy within the designated franchise territory. Managing the operational workflow, the President ensures that all remodeling and repair projects adhere to strict safety and quality standards. Johnson coordinates with the broader leadership team to implement national marketing campaigns at the local level. By focusing on customer retention and service excellence, the President drives sustainable growth for the franchise. This leadership role involves the development of internal processes that streamline project delivery and enhance client satisfaction. Glenn Johnson monitors financial performance to ensure the business meets its annual targets. Through strategic resource allocation, the President maintains a high level of operational readiness. Ultimately, Johnson secures the success of the franchise by fostering strong relationships with both residential and commercial customers throughout the region.

    Lee Allen - President & Owner

    Lee Allen, the President & Owner at Mr. Handyman, directs the comprehensive business strategy for the franchise location. Overseeing the full spectrum of operations, the President & Owner ensures that every remodeling project reflects the high standards of the brand. Allen manages the financial health of the business, focusing on cost control and revenue optimization. By cultivating a team of expert technicians, the President & Owner guarantees that all service requests receive prompt and professional attention. This leadership role involves building strategic partnerships with local suppliers to ensure the availability of high-quality materials. Lee Allen drives the expansion of the service portfolio to include specialized commercial maintenance tasks. Through consistent monitoring of market conditions, the President & Owner adapts the business model to maintain a competitive edge. Allen secures the long-term growth of the franchise by prioritizing customer trust and operational reliability.

    Kevin Crysler - President

    Kevin Crysler, the President at Mr. Handyman, manages the operational infrastructure required to deliver high-quality handyman services. Overseeing the daily activities of the service teams, the President ensures that all projects are completed on time and within budget. Crysler implements training programs to keep technicians updated on the latest remodeling techniques and safety protocols. By analyzing service data, the President identifies opportunities to improve efficiency and reduce operational costs. This leadership role involves coordinating with the corporate office to ensure alignment with national brand standards. Kevin Crysler drives the growth of the business by expanding the client base in the local market. Through proactive management of resources, the President maintains a high level of service quality. Crysler secures the reputation of the franchise as a reliable partner for both homeowners and commercial property managers seeking professional maintenance solutions.

    Mark Loeper - President & Owner

    Mark Loeper, the President & Owner at Mr. Handyman, directs the strategic initiatives that drive the success of the franchise unit. Overseeing the development of new service offerings, the President & Owner ensures that the business remains responsive to the needs of the local community. Loeper manages the recruitment and retention of top-tier talent to maintain a high standard of craftsmanship. By leveraging data-driven insights, the President & Owner optimizes marketing efforts to attract new residential and commercial clients. This leadership role involves maintaining strong relationships with the parent organization to ensure access to the latest tools and support. Mark Loeper drives the financial performance of the business through disciplined budget management and revenue growth strategies. Through a focus on operational excellence, the President & Owner secures the position of the franchise as a premier provider of remodeling and repair services.
    Mark Loeper

    Jeff Stilwell - President

    Jeff Stilwell, the President at Mr. Handyman, oversees the execution of service delivery models across the franchise territory. Managing the operational team, the President ensures that all handyman and remodeling projects meet the rigorous quality standards of the brand. Stilwell coordinates the scheduling and logistics for a wide range of home and commercial maintenance tasks. By implementing quality control measures, the President guarantees that every client receives consistent and reliable service. This leadership role involves monitoring performance metrics to identify areas for operational improvement. Jeff Stilwell drives the growth of the business by fostering a culture of professionalism and efficiency among the staff. Through strategic planning, the President ensures that the franchise remains well-positioned to meet the demands of the local market. Stilwell secures the long-term success of the business by prioritizing customer satisfaction and operational excellence.

    Michael Tilley - President & Owner

    Michael Tilley, the President & Owner at Mr. Handyman, directs the overall business strategy and operational execution for the franchise. Overseeing the expansion of service capabilities, the President & Owner ensures that the business effectively addresses the needs of both residential and commercial clients. Tilley manages the financial and administrative functions to ensure the stability and growth of the franchise. By fostering a collaborative work environment, the President & Owner encourages the team to deliver exceptional results on every project. This leadership role involves engaging with the local business community to build lasting partnerships. Michael Tilley drives the brand's reputation by maintaining a focus on quality, reliability, and customer service. Through careful planning and execution, the President & Owner secures the continued success of the business in a competitive market. Tilley ensures that all operations align with the core mission of the company.
    Michael Tilley

    Michael Symonds - President

    Michael Symonds, the President at Mr. Handyman, manages the operational activities and strategic growth of the franchise unit. Overseeing the delivery of handyman and remodeling services, the President ensures that all projects are executed to the highest standards of quality. Symonds coordinates the efforts of the service teams to maximize productivity and client satisfaction. By implementing effective management practices, the President optimizes the use of resources and improves the overall performance of the business. This leadership role involves working closely with the corporate team to ensure compliance with brand standards and operational guidelines. Michael Symonds drives the growth of the franchise by identifying new market opportunities and expanding the service offerings. Through a commitment to excellence, the President secures the reputation of the business as a trusted provider of maintenance and remodeling solutions for homeowners and commercial clients.

    Guillermo Caballero - Fundador Y Director General

    Guillermo Caballero, the Fundador Y Director General at Mr. Handyman, architects the foundational principles that guide the international expansion of the business. Managing the strategic direction of the organization, the Fundador Y Director General ensures that the core values of quality and integrity remain central to every remodeling project. Caballero oversees the integration of new service lines to meet the evolving needs of commercial clients across North American markets. By fostering innovation in service delivery, the Fundador Y Director General strengthens the competitive position of the company. This leadership role involves deep collaboration with regional directors to ensure operational excellence. Guillermo Caballero drives the long-term vision for the brand, ensuring that every franchise location adheres to the high standards established at the inception of the business. Through this commitment, the Fundador Y Director General sustains the reputation of the company as a leader in the construction services industry.

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    Frequently Asked Questions Regarding Mr. Handyman Top Executives and Leadership Team

    Who leads Mr. Handyman?
    Mr. Handyman is led by Sophie Kessler (Chief Executive Officer), along with executives such as Steven Borchers (Owner and President) and Glenn Johnson (President).
    Who is part of Mr. Handyman’s executive team?
    The executive team of Mr. Handyman includes leaders such as Sophie Kessler (Chief Executive Officer), Steven Borchers (Owner and President), Glenn Johnson (President) and other senior executives.
    How many executives does Mr. Handyman have?
    Mr. Handyman has 10 executives leading key business areas.
    What roles are included in Mr. Handyman’s leadership team?
    The leadership team of Mr. Handyman includes roles such as Chief Executive Officer, Owner and President, President, President & Owner, President.