Lutheran Community Services Northwest Executive and Leadership Team

David Duea, the President & Chief Executive Officer at Lutheran Community Services Northwest, directs the overarching strategic vision for the organization. Overseeing the delivery of behavioral health and family support programs, the President & Chief Executive Officer ensures alignment with the mission to assist individuals in overcoming trauma and poverty. This leadership role involves managing complex relationships with community stakeholders and government partners across Washington, Oregon, and Idaho. By prioritizing organizational health and mission-driven growth, David Duea directly impacts the quality of life for thousands of refugees, children, and seniors. The President & Chief Executive Officer maintains rigorous standards for service delivery, ensuring that every program remains responsive to the evolving needs of diverse populations. Through consistent advocacy and resource allocation, Duea secures the long-term sustainability of the organization while expanding the reach of critical social services throughout the region.

Kay Harvey, the Chief Financial Officer at Lutheran Community Services Northwest, manages the fiscal health and resource allocation for the entire organization. Overseeing the budgeting process for diverse programs including child wellness and aging services, the Chief Financial Officer ensures that every dollar supports the mission of overcoming poverty and addiction. This leadership role involves maintaining strict compliance with grant requirements and financial regulations across the Pacific Northwest. By optimizing revenue streams and controlling operational costs, Kay Harvey directly impacts the capacity of the organization to serve refugees and immigrant communities. The Chief Financial Officer provides critical financial analysis to the Board, enabling data-driven decisions that sustain long-term stability. Through meticulous oversight of financial reporting and internal controls, Harvey secures the economic foundation of the organization, allowing for the continued expansion of essential services that improve the quality of life for those served.

Heike Lake, the Chief Operating Officer at Lutheran Community Services Northwest, directs the internal processes and service delivery workflows for the organization. Overseeing the daily execution of behavioral health and community support programs, the Chief Operating Officer ensures that operational standards remain high across all regional sites. This leadership role involves streamlining administrative functions to improve the efficiency of services provided to children and families. By coordinating cross-departmental efforts, Heike Lake directly impacts the effectiveness of programs designed to promote independence and stability. The Chief Operating Officer monitors performance metrics to ensure that service delivery meets the specific needs of diverse communities in Washington, Oregon, and Idaho. Through rigorous process improvement and staff development, Lake fosters a culture of excellence, ensuring that the organization remains agile and responsive to the challenges faced by the vulnerable populations served by the agency.

David Lootens, the Senior Vice President and Chief Operating Officer at Lutheran Community Services Northwest, manages the logistical scaling and infrastructure expansion of the organization. Overseeing the implementation of large-scale community programs, the Senior Vice President and Chief Operating Officer ensures that resources reach the most vulnerable populations effectively. This leadership role involves managing the physical and operational footprint across the Pacific Northwest to support refugee and immigrant services. By optimizing supply chains and facility management, David Lootens directly impacts the ability of the organization to provide consistent care in diverse environments. The Senior Vice President and Chief Operating Officer works closely with other executives to align operational capacity with the strategic goals of the agency. Through strategic planning and the execution of complex service models, Lootens ensures that the organization maintains the necessary infrastructure to support long-term growth and community impact.

Sergio Razo, the Chief Technology Officer at Lutheran Community Services Northwest, architects the digital infrastructure necessary to support complex social service delivery. Overseeing the integration of secure data systems, the Chief Technology Officer ensures that behavioral health and family support programs operate with maximum efficiency. This leadership role involves modernizing internal platforms to protect sensitive client information while facilitating seamless communication across regional offices in Washington, Oregon, and Idaho. By implementing scalable software solutions, Sergio Razo directly impacts the ability of frontline staff to track outcomes and improve service accessibility for vulnerable populations. The Chief Technology Officer collaborates with executive leadership to align technological investments with the broader mission of promoting stability and independence. Through continuous innovation and robust cybersecurity protocols, Razo safeguards the digital assets of the organization, ensuring that technology remains a powerful tool for community empowerment and operational excellence.

Cheri Jimenez, the Chief Communications Officer (Cco) at Lutheran Community Services Northwest, directs the public messaging and brand strategy for the organization. Overseeing the outreach efforts to donors, partners, and the public, the Chief Communications Officer (Cco) ensures that the mission of promoting stability and independence remains visible. This leadership role involves crafting narratives that highlight the impact of behavioral health and crime victim services across the region. By managing media relations and digital engagement, Cheri Jimenez directly impacts the ability of the organization to attract support and raise awareness for vulnerable populations. The Chief Communications Officer (Cco) collaborates with executive leadership to ensure consistent communication across all platforms, reinforcing the reputation of the agency as a leader in social services. Through strategic storytelling and effective stakeholder engagement, Jimenez builds the public trust necessary to sustain the vital programs that improve lives throughout the Pacific Northwest.