Lutheran Community Services Northwest Executive and Leadership Team

David Duea, the President & Chief Executive Officer at Lutheran Community Services Northwest, directs the overarching strategic vision for the organization. This leadership role involves aligning diverse service lines, including behavioral health and refugee support, with the core mission of promoting community stability. Duea architects long-term growth initiatives while maintaining rigorous standards for service delivery across Washington, Oregon, and Idaho. By collaborating with the Board and executive leadership, the President & Chief Executive Officer ensures the organization effectively addresses complex social challenges like trauma and poverty. David Duea monitors operational performance to guarantee that resources reach vulnerable populations efficiently. Through consistent engagement with regional stakeholders, the President & Chief Executive Officer drives the expansion of child wellness and aging programs. This executive oversight secures the financial and programmatic health of the entire agency, ultimately fostering healthier communities throughout the Pacific Northwest region.

Kay Harvey, the Chief Financial Officer at Lutheran Community Services Northwest, oversees the fiscal health and resource allocation for the entire organization. This role involves managing complex funding streams, including government grants and private donations, to support behavioral health, child wellness, and aging programs. Harvey architects financial strategies that ensure long-term sustainability while maximizing the impact of every dollar spent on community services. By providing transparent reporting and rigorous budget oversight, the Chief Financial Officer enables the agency to scale operations across Washington, Oregon, and Idaho effectively. Kay Harvey collaborates with the executive team to align financial planning with the broader mission of assisting individuals in overcoming poverty and trauma. The Chief Financial Officer monitors economic trends to mitigate risks and identify opportunities for program expansion. Through disciplined fiscal management, Harvey secures the necessary capital to maintain high-quality care for diverse populations, ensuring the organization remains a reliable pillar of support.

David Lootens, the Senior Vice President and Chief Operating Officer at Lutheran Community Services Northwest, directs the internal execution of all behavioral health and family support programs. This role involves optimizing service delivery models to ensure efficiency and high-quality outcomes for clients facing addiction or trauma. Lootens architects operational workflows that allow the organization to scale its reach across the Pacific Northwest effectively. By coordinating with regional directors, the Senior Vice President and Chief Operating Officer ensures that child wellness and independent living services meet the specific needs of diverse communities. David Lootens monitors performance metrics to drive continuous improvement in service quality and client satisfaction. The Senior Vice President and Chief Operating Officer collaborates with the executive team to translate strategic goals into actionable daily processes. Through meticulous operational oversight, Lootens maintains the stability and effectiveness of the agency's extensive service network, directly impacting the quality of life for thousands of individuals.

Heike Lake, the President & Chief Operating Officer at Lutheran Community Services Northwest, manages the integration of refugee and immigrant services with broader community support initiatives. This role involves overseeing the logistical execution of programs designed to promote stability and independence for new arrivals and vulnerable families. Lake architects cross-functional processes that streamline the delivery of crime victim services and aging support across the organization's geographic footprint. By aligning operational capacity with the agency's mission, the President & Chief Operating Officer ensures that resources are deployed where the need is greatest. Heike Lake collaborates with other C-suite leaders to refine service delivery models and enhance the overall impact of the organization's diverse programs. The President & Chief Operating Officer monitors regional operations to ensure compliance and excellence in every community served. Through strategic leadership, Lake drives the agency's ability to adapt to changing social needs while maintaining a consistent standard of care.

Sergio Razo, the Chief Technology Officer at Lutheran Community Services Northwest, manages the digital infrastructure supporting all social service programs. This role involves implementing secure data systems to protect sensitive information for refugees, crime victims, and families seeking behavioral health support. Razo architects scalable technology solutions that streamline internal workflows, allowing staff to focus on direct client care. By modernizing digital platforms, the Chief Technology Officer enhances the accessibility of community support services across the tri-state operational area. Sergio Razo coordinates with other executive leaders to integrate data-driven insights into program development, ensuring that technology investments directly improve service outcomes. The Chief Technology Officer maintains robust cybersecurity protocols to safeguard the integrity of the organization's diverse service network. Through continuous innovation, Razo drives the digital transformation necessary to sustain the agency's mission of promoting independence and stability for vulnerable populations in an increasingly connected environment.

Cheri Jimenez, the Chief Communications Officer (Cco) at Lutheran Community Services Northwest, directs all internal and external messaging to advance the organization's mission. This role involves managing brand reputation and public awareness campaigns that highlight the impact of behavioral health, refugee integration, and child wellness programs. Jimenez architects communication strategies that engage donors, community partners, and the public across Washington, Oregon, and Idaho. By crafting compelling narratives about the agency's work, the Chief Communications Officer (Cco) fosters strong relationships with stakeholders and supports fundraising efforts. Cheri Jimenez collaborates with executive leadership to ensure that all messaging aligns with the core values of promoting stability and independence. The Chief Communications Officer (Cco) monitors media channels and community feedback to maintain a positive and accurate public image. Through strategic outreach, Jimenez drives awareness of the organization's vital services, ensuring that those in need remain connected to the support systems provided by the agency.