iQor Executive and Leadership Team

Shelita Mccoy, the Chief Executive Officer & S & A Mccoy Enyerprise Llc Owner at iQor, directs the overarching corporate strategy and vision. Mccoy guides the company's expansion into new markets and ensures alignment with its mission to deliver exceptional customer experiences. Overseeing all major business units, Mccoy drives innovation in customer engagement services, technical support, and revenue generation initiatives. This leadership role involves fostering a culture of operational excellence and client satisfaction across the global organization. By championing advanced analytics and digital transformation, Shelita Mccoy ensures iQor remains at the forefront of the CXBPO industry, managing customer interactions across voice, chat, and digital channels. Mccoy's strategic direction solidifies iQor's position as a leading provider of outsourced customer interaction services.

Lloyd Cochran, the Chief Financial Officer at iQor, manages all financial operations and strategic financial planning. Cochran oversees budgeting, forecasting, and capital allocation to support iQor's growth objectives and operational efficiency. This role involves ensuring fiscal responsibility and optimizing financial performance across the company's diverse service offerings, including customer care outsourcing and back-office process management. By analyzing financial data and market trends, the Chief Financial Officer identifies opportunities for revenue generation and cost optimization. Lloyd Cochran plays a critical part in maintaining strong relationships with financial stakeholders and investors, securing the resources necessary for iQor's continued expansion in the telecommunications, healthcare, and financial services sectors. Cochran's financial acumen underpins the company's stability and its ability to invest in cutting-edge technology and automation.

Martin Lehtio, the Chief Operating Officer at iQor, directs global operational execution and service delivery excellence. Lehtio oversees the management of customer operations, ensuring seamless integration of human support with AI, analytics, and automation technologies. This leadership position involves optimizing workflows for technical support, customer care outsourcing, and back-office process management across all client industries. By focusing on operational efficiency and scalability, the Chief Operating Officer enhances iQor's capacity to manage complex customer interactions across omnichannel platforms. Martin Lehtio drives initiatives to improve service quality, reduce operational costs, and ensure client satisfaction, directly impacting revenue generation and customer retention efforts. Lehtio's operational leadership ensures iQor consistently delivers high-quality customer lifecycle management solutions.

Fleurette Navarro, the Regional President at iQor, leads strategic initiatives and operational oversight for key geographic markets. Navarro drives business development and client relationship management within assigned regions, focusing on expanding iQor's footprint in sectors such as retail, technology, and gaming. This role involves ensuring regional operations align with the company's global strategy for customer engagement services and digital transformation. By fostering strong local teams and adapting service models to regional needs, the Regional President enhances iQor's market penetration and revenue generation capabilities. Fleurette Navarro oversees the delivery of analytics-driven customer operations and technical support, ensuring consistent service quality and client success across diverse industries. Navarro's regional leadership is crucial for iQor's sustained growth and market leadership.