iQor Executive and Leadership Team

Christopher Crowley, the President & Chief Executive Officer at iQor, directs the overarching strategic vision for the global business process outsourcing organization. Crowley architects the long-term growth roadmap, focusing on the integration of artificial intelligence and omnichannel communication systems to enhance customer experience management. By aligning corporate objectives with the evolving needs of enterprise clients in sectors like healthcare and technology, the President & Chief Executive Officer ensures market competitiveness. Christopher Crowley maintains direct oversight of the executive leadership team, fostering a culture of innovation and operational excellence. This leadership role involves constant evaluation of digital transformation initiatives to maintain the company's position as a premier CXBPO provider. Through rigorous performance monitoring and strategic resource allocation, the President & Chief Executive Officer drives sustainable revenue generation across all international service delivery centers, securing the organization's status as a leader in the global customer engagement landscape.

Lloyd Cochran, the Chief Financial Officer at iQor, manages the fiscal health and capital allocation strategies for the global business process outsourcing firm. Cochran oversees financial planning, reporting, and risk management, ensuring the organization maintains the liquidity required for continuous investment in automation and analytics platforms. By analyzing revenue streams from diverse industries such as financial services and retail, the Chief Financial Officer optimizes cost structures to maximize profitability. Lloyd Cochran collaborates with the executive team to evaluate potential market expansions and capital expenditures that support the company's digital customer lifecycle management goals. This role involves maintaining transparent communication with stakeholders regarding financial performance and long-term value creation. Through precise financial modeling and rigorous internal controls, the Chief Financial Officer safeguards the company's assets while providing the necessary economic foundation for the firm to scale its technical support and customer care operations globally.

Martin Lehtio, the Chief Operating Officer at iQor, directs the daily execution of customer engagement services and technical support operations across the global enterprise. Lehtio architects the operational framework that integrates human support with advanced automation technologies to deliver seamless omnichannel experiences. By managing the performance of large-scale contact center environments, the Chief Operating Officer ensures consistent service quality for clients in the logistics, gaming, and consumer products industries. Martin Lehtio drives efficiency improvements through the implementation of analytics-driven customer operations, reducing resolution times and increasing customer retention rates. This leadership role involves coordinating with regional teams to standardize service delivery protocols and maintain high performance benchmarks. Through the optimization of back-office processes and digital transformation workflows, the Chief Operating Officer sustains the operational agility required to meet the complex, high-volume demands of global enterprise partners while maintaining strict adherence to service level agreements.

Fleurette Navarro, the Regional President at iQor, drives the strategic expansion and operational success of customer experience management initiatives within key geographic markets. Navarro oversees the deployment of localized service delivery models, ensuring that the company's omnichannel communication systems meet the specific regulatory and cultural requirements of the assigned region. By managing client relationships and identifying growth opportunities in sectors like telecommunications and healthcare, the Regional President strengthens the company's market presence. Fleurette Navarro coordinates with the global leadership team to align regional performance with the broader corporate mission of digital customer experience transformation. This role involves leading large-scale teams to deliver high-quality voice, chat, and social media engagement services that support client revenue generation. Through the application of analytics-driven insights, the Regional President optimizes regional workflows, ensuring that the organization maintains a competitive edge while delivering consistent, high-value outcomes for enterprise clients operating within the regional footprint.