Leadership Overview
Palmetto GBA has 8 executives leading key functions including technology, finance, information systems, and medical oversight.
Driven by a commitment to excellence, Palmetto GBA provides high-volume claims and transaction processing, contact center operations, and technical services to federal government and commercial clients, emphasizing efficiency and robust service delivery.
Driven by a commitment to excellence, Palmetto GBA provides high-volume claims and transaction processing, contact center operations, and technical services to federal government and commercial clients, emphasizing efficiency and robust service delivery.
Leadership Roles at Palmetto GBA
Nancy Lybrand - Vice President & Chief Financial Officer
Nancy Lybrand, the Vice President & Chief Financial Officer at Palmetto GBA, manages the organization's financial health and strategic fiscal planning. Lybrand oversees all financial operations, including budgeting, forecasting, and financial reporting, ensuring compliance with federal regulations and industry standards. This critical role involves optimizing financial performance to support Palmetto GBA's extensive claims and transaction processing services. Lybrand's leadership ensures robust financial controls are in place, safeguarding assets and maximizing profitability for the company's government and commercial contracts. By driving financial discipline and strategic investment, Nancy Lybrand directly contributes to the sustained growth and operational stability of Palmetto GBA, reinforcing its position as a trusted service provider.
Mike Gurrera - Vice President & Amp. Chief Financial Officer
Mike Gurrera, the Vice President & Amp. Chief Financial Officer at Palmetto GBA, collaborates on the company's financial strategy and operational fiscal management. Gurrera's responsibilities include supporting the financial oversight of high-volume claims and transaction processing, ensuring fiscal integrity across all departments. This role involves analyzing financial data to identify opportunities for cost optimization and revenue enhancement within the federal government and commercial sectors. Gurrera works to maintain strong financial controls and reporting mechanisms, aligning fiscal activities with Palmetto GBA's overarching business objectives. Through diligent financial stewardship, Mike Gurrera supports the company's mission to deliver exceptional technical services and contact center operations.
Margaret Price - Vice President & Chief Technology Officer
Margaret Price, the Vice President & Chief Technology Officer at Palmetto GBA, directs the company's technological infrastructure and innovation strategy. Overseeing all aspects of technology development and deployment, Price ensures that Palmetto GBA's systems support high-volume claims and transaction processing with maximum efficiency and security. This leadership role involves architecting scalable solutions that meet the rigorous demands of federal government contracts and commercial clients. Price's focus extends to enhancing the technical services offered, driving digital transformation initiatives, and maintaining the integrity of the company's operational platforms. By championing cutting-edge technologies, Margaret Price ensures Palmetto GBA remains at the forefront of technological advancement in the government contracting sector, directly impacting service delivery and client satisfaction.
Nella Bishop - Vice President and Chief Information Officer, Systems and Support
Nella Bishop, the Vice President and Chief Information Officer, Systems and Support at Palmetto GBA, directs the company's information technology strategy and operational support systems. Bishop oversees the development, implementation, and maintenance of all IT infrastructure, ensuring seamless integration with high-volume claims and transaction processing operations. This leadership position is crucial for maintaining the reliability and security of Palmetto GBA's technical services for federal and commercial clients. Bishop's expertise ensures that systems are robust, scalable, and compliant with stringent government requirements. By focusing on system enhancements and user support, Nella Bishop drives operational efficiency and strengthens the company's capacity to deliver exceptional service, directly impacting client trust and satisfaction.

Mark Pilley - Chief Medical Officer
Mark Pilley, the Chief Medical Officer at Palmetto GBA, provides critical medical expertise and oversight for the company's operations. Pilley's role involves ensuring that medical policies and procedures align with healthcare regulations and best practices, particularly concerning claims processing and health services. This leadership function is essential for interpreting complex medical data and guiding the development of services that meet the specific needs of government health programs and commercial partners. Pilley contributes to the strategic direction of medical review processes, aiming to enhance accuracy and efficiency. By applying extensive medical knowledge, Mark Pilley supports Palmetto GBA's commitment to delivering high-quality, compliant services within the healthcare sector.
Gabriel Bien-Willner - Medical Director & Chief Medical Officer, Moldx, Palmetto Gba
Gabriel Bien-Willner, the Medical Director & Chief Medical Officer, Moldx, Palmetto Gba, leads the medical direction for specialized programs, focusing on Moldx initiatives. Bien-Willner's responsibilities include providing expert medical guidance to ensure the integrity and effectiveness of diagnostic and treatment protocols within Palmetto GBA's service offerings. This role is pivotal in shaping medical policy and operational standards for specific healthcare services, particularly those involving complex medical reviews. Bien-Willner collaborates with cross-functional teams to integrate medical insights into claims processing and technical services, ensuring adherence to regulatory requirements and optimal patient outcomes. Through dedicated medical leadership, Gabriel Bien-Willner enhances Palmetto GBA's specialized healthcare service capabilities.
Angella Charnot- Katsikas - Medical Director & Chief Medical Officer, Moldx
Angella Charnot- Katsikas, the Medical Director & Chief Medical Officer, Moldx, directs medical strategy and oversight for the Moldx program at Palmetto GBA. Charnot- Katsikas ensures that medical policies and clinical guidelines are rigorously applied to claims processing and service delivery within this specialized area. This leadership role involves leveraging deep medical knowledge to refine operational processes and enhance the quality of services provided to clients. Charnot- Katsikas works to maintain compliance with all relevant healthcare regulations and industry standards, safeguarding the integrity of medical reviews. By championing evidence-based practices, Angella Charnot- Katsikas contributes significantly to the effectiveness and reliability of Palmetto GBA's specialized medical services.
Magdalena Karandikar - Medical Director & Chief Medical Officer, Moldx & Palmetto Gba
Magdalena Karandikar, the Medical Director & Chief Medical Officer, Moldx & Palmetto Gba, provides comprehensive medical leadership across key initiatives. Karandikar oversees the medical aspects of Palmetto GBA's operations, including the Moldx program, ensuring alignment with strategic objectives and regulatory compliance. This role is vital for interpreting medical data, guiding policy development, and enhancing the quality of claims processing and technical services. Karandikar's expertise ensures that medical reviews are conducted with precision and adhere to the highest standards of healthcare practice. By driving medical excellence, Magdalena Karandikar strengthens Palmetto GBA's capacity to deliver specialized, high-volume services to its federal and commercial clientele, reinforcing the company's reputation for quality and reliability.
Explore Leadership Teams in Business Services
Vee Technologies is a leading consulting and professional services organization headquartered in New York City and Bangalore. The company works as a trusted partner to enterprises and organizations around the world, delivering technology-enabled solutions for extraordinary outcomes in quality and cost. Client satisfaction achievements have consistently qualified Vee Technologies for the IAOP Global Outsourcing 100 list of the world's top outsourcing service providers and powered the company's growth onto the Inc. 5000 list as one of the fastest growing American companies. Their dedication to their employees has also distinguished themselves as one of the Best Places to Work in Healthcare by Modern Healthcare, and as an Impact Sourcing Champion by the International Association of Outsourcing Professionals.
Company Leadership PO
NR
SinglePoint has been providing specialized call center services to North American businesses since 1947. SinglePoint helps clients manage their entire customer journey from new customer acquisition, to customer service/tech support, retention and pre and post charge off collections from five sites in North America and two nearshore sites. SinglePoint is headquartered in Missisauga, Ontario.
Company Leadership JF
TR
BF
PS
SEBPO is a leading global outsourcing partner to many of the worlds largest advertising, media and technology companies. The company specializes in ad operations, creative services, quality assurance and data solutions. SEBPO offers industry expertise and process governance so organizations can scale, innovate and control costs.
Company Leadership

TN
RI
DATAMARK, Inc. is a leading global Contact Center and Business Process Outsourcing (BPO) company headquartered in El Paso, Texas. We serve Fortune 500 companies, large enterprises and government agencies from delivery centers in the U.S., Mexico and India. DATAMARK offers a wide range of Customer Experience (CX) and BPO services, including omnichannel, multilingual contact center services, document lifecycle management and digital mailroom services.
Company Leadership JS
DL
KS
