Leadership Overview
Palmetto GBA has 9 executives leading key functions including finance, information technology, technology, medical affairs, and molecular diagnostics.
Driven by a commitment to excellence, Palmetto GBA provides high-volume claims and transaction processing, contact center operations, and technical services to government and commercial clients, focusing on efficiency and reliability in all operations.
Driven by a commitment to excellence, Palmetto GBA provides high-volume claims and transaction processing, contact center operations, and technical services to government and commercial clients, focusing on efficiency and reliability in all operations.
Leadership Roles at Palmetto GBA
Mike Gurrera - Vice President & Amp. Chief Financial Officer
Mike Gurrera, the Vice President & Amp. Chief Financial Officer at Palmetto GBA, directs the company's financial strategy and operations. Gurrera oversees all fiscal activities, including budgeting, financial planning, and reporting, ensuring the financial health and stability of the organization. This leadership position involves managing financial risks and identifying opportunities for cost optimization and revenue enhancement. Gurrera's responsibilities extend to capital allocation and investment strategies, aligning financial resources with the company's long-term objectives. The Chief Financial Officer role is critical in supporting Palmetto GBA's mission of providing efficient claims and transaction processing services. Mike Gurrera ensures robust financial controls are in place to meet the demands of federal government and commercial contracts. This executive drives financial performance through meticulous analysis and strategic decision-making, contributing directly to the company's operational success and market position.
Nancy Lybrand - Vice President & Chief Financial Officer
Nancy Lybrand, the Vice President & Chief Financial Officer at Palmetto GBA, manages the organization's financial health and strategic fiscal planning. Lybrand oversees all financial operations, including accounting, financial reporting, and compliance, ensuring adherence to stringent government and commercial standards. This executive role involves developing financial models, managing budgets, and optimizing financial performance to support Palmetto GBA's extensive claims and transaction processing services. Nancy Lybrand plays a key part in financial risk management and capital investment decisions, driving profitability and sustainability. The Chief Financial Officer's guidance is essential for the company's growth and operational efficiency. Lybrand's expertise ensures that financial resources are allocated effectively to support contact center operations and technical services. This executive's strategic financial leadership underpins the company's ability to serve its clients reliably.
Nella Bishop - Vice President and Chief Information Officer, Systems and Support
Nella Bishop, the Vice President and Chief Information Officer, Systems and Support at Palmetto GBA, architects the company's technology infrastructure and information systems. Bishop leads the strategic direction for all IT operations, ensuring the reliability, security, and scalability of systems that support high-volume claims and transaction processing. This role encompasses overseeing technology development, system maintenance, and technical support services for both federal government and commercial clients. Nella Bishop drives innovation in IT solutions, enhancing operational efficiency and data integrity. The Chief Information Officer is pivotal in safeguarding sensitive information and ensuring compliance with regulatory requirements. Bishop's leadership ensures that Palmetto GBA's technological capabilities meet the evolving demands of the market, supporting seamless contact center operations and advanced technical services. This executive's focus on robust systems underpins the company's ability to deliver critical services effectively.

Margaret Price - Vice President & Chief Technology Officer
Margaret Price, the Vice President & Chief Technology Officer at Palmetto GBA, spearheads the company's technological advancements and innovation. Price directs the development and implementation of cutting-edge technologies that enhance Palmetto GBA's service offerings in claims processing, contact center operations, and technical services. This executive is responsible for evaluating emerging technologies and integrating them to improve operational efficiency and client satisfaction. Margaret Price ensures that the company's technology strategy aligns with its business objectives, supporting the delivery of high-volume transaction processing for government and commercial sectors. The Chief Technology Officer role involves fostering a culture of technological excellence and driving digital transformation initiatives. Price's leadership is crucial for maintaining Palmetto GBA's competitive edge through superior technological solutions. This executive's vision guides the company's technological roadmap, ensuring robust and scalable systems.
Miguel Brito - Chief Medical Officer
Miguel Brito, the Chief Medical Officer at Palmetto GBA, provides critical medical expertise and oversight for the company's operations. Brito guides the interpretation and application of medical policies and guidelines within the context of claims processing and healthcare services. This role is essential for ensuring that Palmetto GBA's services align with medical best practices and regulatory requirements, particularly for federal government contracts. Miguel Brito's insights inform the development of protocols and procedures related to medical review and health services. The Chief Medical Officer's responsibilities include advising on clinical aspects of transaction processing and supporting the technical services division with medical knowledge. Brito's leadership ensures the integrity and accuracy of medical data handled by the organization. This executive's focus on clinical accuracy supports Palmetto GBA's mission to deliver reliable services.
Gabriel Bien-Willner - Medical Director & Chief Medical Officer, Moldx, Palmetto Gba
Gabriel Bien-Willner, the Medical Director & Chief Medical Officer, Moldx, Palmetto Gba, directs specialized medical oversight for molecular diagnostics services. Bien-Willner leads the clinical strategy and quality assurance for Moldx operations, ensuring adherence to the highest medical and scientific standards. This executive role involves guiding the interpretation of complex diagnostic data and ensuring accurate reporting for clients. Gabriel Bien-Willner's expertise is crucial for Palmetto GBA's specialized services, particularly in supporting federal government initiatives requiring precise medical evaluations. The Chief Medical Officer's responsibilities include collaborating with technical teams to optimize diagnostic processes and reporting systems. Bien-Willner's leadership ensures the integrity of molecular diagnostic services, contributing to informed healthcare decisions. This executive's focus on specialized medical services enhances Palmetto GBA's capabilities.
Jacqueline Lekostaj - Chief Medical Officer, Molecular Diagnostics
Jacqueline Lekostaj, the Chief Medical Officer, Molecular Diagnostics at Palmetto GBA, provides strategic medical leadership for the company's molecular diagnostics division. Lekostaj oversees the clinical integrity and operational effectiveness of diagnostic services, ensuring compliance with all relevant medical and regulatory standards. This executive role involves guiding the development and implementation of advanced diagnostic protocols and technologies. Jacqueline Lekostaj's contributions are vital for Palmetto GBA's ability to offer specialized molecular diagnostic solutions to government and commercial clients. The Chief Medical Officer's focus is on enhancing the accuracy and efficiency of diagnostic testing and reporting. Lekostaj drives medical excellence within the division, supporting informed decision-making through precise diagnostic insights. This executive's leadership ensures the high quality of Palmetto GBA's specialized medical services.
Angella Charnot- Katsikas - Medical Director & Chief Medical Officer, Moldx
Angella Charnot- Katsikas, the Medical Director & Chief Medical Officer, Moldx at Palmetto GBA, leads clinical operations and medical strategy for the molecular diagnostics unit. Charnot- Katsikas ensures the highest standards of medical practice and scientific rigor in all Moldx activities. This executive role involves overseeing the quality control of diagnostic testing and the interpretation of results, supporting Palmetto GBA's commitment to accurate service delivery. Angella Charnot- Katsikas provides critical medical guidance that enhances the company's technical services in specialized areas. The Chief Medical Officer's responsibilities include staying abreast of advancements in molecular diagnostics to maintain a leading edge. Charnot- Katsikas's leadership ensures that Palmetto GBA's diagnostic services meet the complex needs of its clientele, including federal agencies. This executive's dedication to medical excellence strengthens the company's specialized offerings.
Magdalena Karandikar - Medical Director & Chief Medical Officer, Moldx & Palmetto Gba
Magdalena Karandikar, the Medical Director & Chief Medical Officer, Moldx & Palmetto Gba, provides comprehensive medical leadership across specialized diagnostics and broader company operations. Karandikar directs clinical strategy and ensures the highest medical integrity for molecular diagnostics services, while also contributing medical insights to overall company initiatives. This executive role involves guiding the accurate interpretation of diagnostic data and ensuring compliance with stringent healthcare regulations. Magdalena Karandikar's dual focus enhances Palmetto GBA's capacity to deliver precise and reliable services to government and commercial partners. The Chief Medical Officer's responsibilities include fostering innovation in diagnostic methodologies and supporting the technical services team with medical expertise. Karandikar's leadership ensures that Palmetto GBA maintains its reputation for quality and accuracy in all medical-related operations. This executive's strategic medical direction is vital for the company's success.
Explore Leadership Teams in Business Services
ExlService Holdings, Inc. operates as a data analytics, and digital operations and solutions company in the United States and internationally. The company operates through Insurance, Healthcare, Analytics, and Emerging Business segments. It also provides digital operations and solutions and analytics-driven services, such as claims processing, premium and benefit administration, agency management, account reconciliation, policy research, underwriting support, new business acquisition, policy servicing, premium audit, surveys, billing and collection, commercial and residential survey, and customer service using digital technology, artificial intelligence, machine learning, and advanced automation; digital customer acquisition services using a software-as-a-service delivery model through LifePRO and LISS platforms; subrogation services; and Subrosource software platform, an end-to-end subrogation platform.
Company Leadership JB
VC
SS

Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the worlds largest brands, telcos and banks to look after approximately a billion of their customers.
Company Leadership HP
KE
AK
JL
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical operations, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Colorado-based Sagility has more than 25,000 employees across 5 countries and revenues of $460 million.
Company Leadership AR

TV
SinglePoint has been providing specialized call center services to North American businesses since 1947. SinglePoint helps clients manage their entire customer journey from new customer acquisition, to customer service/tech support, retention and pre and post charge off collections from five sites in North America and two nearshore sites. SinglePoint is headquartered in Missisauga, Ontario.
Company Leadership
PS
BF
TR