SinglePoint Executive and Leadership Team

Timothy Rankin, the Chief Operating Officer at SinglePoint, directs all daily call center activities across five North American sites and two nearshore facilities. Overseeing the entire customer journey, the Chief Operating Officer ensures seamless execution of acquisition, support, and collection services. This leadership role involves optimizing workforce management and maintaining high service standards to meet diverse client requirements. By streamlining internal processes, Timothy Rankin directly impacts the efficiency of the organization. Rankin manages the complex logistics of multi-site operations to guarantee consistent performance across the entire service network. Through rigorous oversight of daily workflows, the Chief Operating Officer maintains the operational stability necessary for sustained business growth. This focus on operational excellence allows the company to scale effectively while addressing the evolving needs of the North American market. Rankin secures the operational foundation required for long-term success.

Benjamin Farmer, the President at SinglePoint, directs the overarching corporate strategy and market expansion initiatives. Overseeing the alignment of all business units, the President ensures the company maintains its long-standing reputation for excellence in customer journey management. This leadership role involves fostering key client relationships and identifying new growth opportunities across North American markets. By setting the strategic vision, Benjamin Farmer directly impacts the financial performance and market positioning of the organization. Farmer coordinates with other C-suite leaders to ensure that operational, technical, and information goals support the broader mission. Through the cultivation of a high-performance culture, the President drives the company toward achieving its long-term objectives. This focus on strategic leadership allows the organization to navigate complex industry challenges while delivering consistent value. Farmer secures the future growth and stability of the entire enterprise through decisive and forward-thinking management.

P. Swilly, the Chief Information Officer at SinglePoint, architects the data infrastructure supporting specialized call center services. Managing the secure flow of information across North American and nearshore sites, the Chief Information Officer ensures data integrity throughout the customer acquisition and retention lifecycle. This leadership role involves implementing robust security protocols to protect sensitive client information during pre and post charge off collections. By integrating advanced data analytics, P. Swilly directly impacts the accuracy of customer insights and reporting. Swilly oversees the digital architecture that enables seamless communication between the company and its diverse client base. Through the strategic deployment of information systems, the Chief Information Officer drives technological reliability across the entire enterprise. This focus on secure data management allows the organization to maintain compliance while delivering high-quality service. Swilly secures the digital assets essential for modern business operations.

Robert Hewitt, the Chief Technology Officer at SinglePoint, drives the development of proprietary software solutions for call center operations. Overseeing the technical roadmap, the Chief Technology Officer ensures the integration of innovative tools for tech support and customer service management. This leadership role involves modernizing the communication platforms used across North American and nearshore facilities to enhance agent productivity. By implementing scalable technology, Robert Hewitt directly impacts the speed and quality of service delivery. Hewitt manages the engineering teams responsible for building the infrastructure that supports the entire customer journey. Through the continuous improvement of technical systems, the Chief Technology Officer maintains a competitive edge in the business services industry. This focus on technological advancement allows the company to adapt quickly to changing market demands. Hewitt secures the technical innovation necessary for long-term operational success and client satisfaction.