SinglePoint Executive and Leadership Team

Jonathan Finley, the President & Chief Executive Officer at SinglePoint, directs the overarching corporate strategy and executive leadership. Finley guides the company's vision, ensuring alignment with market demands for specialized call center services. This leadership role involves setting strategic objectives for customer acquisition, service, retention, and collections, leveraging SinglePoint's extensive operational footprint. Finley's focus remains on driving sustainable growth and enhancing the company's competitive position within the North American business landscape. By championing innovation in customer engagement, Jonathan Finley ensures the company's continued success and market relevance, overseeing all major business decisions and strategic partnerships that shape SinglePoint's future trajectory.

Timothy Rankin, the Chief Operating Officer at SinglePoint, executes the operational strategies across all service delivery functions. Rankin oversees the day-to-day management of SinglePoint's five North American sites and two nearshore locations, ensuring seamless customer journey management from acquisition to collections. This involves optimizing processes for efficiency and effectiveness in customer service, technical support, and retention programs. Rankin's responsibilities extend to managing operational teams, implementing best practices, and ensuring service level agreements are consistently met. By focusing on operational excellence, Timothy Rankin directly supports the company's mission to provide superior call center solutions, driving client satisfaction and operational scalability across the entire organization.

Benjamin Farmer, the President at SinglePoint, drives strategic initiatives and market expansion efforts for the company. Farmer focuses on identifying new opportunities and strengthening SinglePoint's presence in key North American markets, alongside nearshore operations. This leadership position involves fostering client relationships and ensuring the company's service offerings effectively meet evolving customer demands in acquisition, support, and collections. Farmer's strategic oversight contributes to the overall growth and market penetration of SinglePoint's specialized call center services. By championing strategic development, Benjamin Farmer plays a crucial part in enhancing the company's market position and expanding its service reach.

P. Swilly, the Chief Information Officer at SinglePoint, architects and manages the company's information technology infrastructure and systems. Swilly ensures that all technology platforms effectively support SinglePoint's comprehensive call center operations, including customer acquisition, service, retention, and collections. This involves overseeing the integration and maintenance of critical IT systems that facilitate seamless communication and data management across multiple sites. Swilly's strategic direction focuses on enhancing data security, system reliability, and technological innovation to support business objectives. By driving advancements in IT, P. Swilly ensures SinglePoint maintains a robust and secure technological foundation, enabling efficient service delivery and client data protection.

Robert Hewitt, the Chief Technology Officer at SinglePoint, spearheads the development and implementation of technological solutions that enhance service delivery and operational efficiency. Hewitt focuses on leveraging cutting-edge technology to support SinglePoint's core services, including customer acquisition, technical support, and collections. This role involves evaluating and integrating new technologies that can improve customer interactions and streamline internal processes across North American and nearshore operations. Hewitt's strategic initiatives aim to ensure SinglePoint's technological capabilities remain competitive and aligned with evolving industry standards. Through dedicated technology leadership, Robert Hewitt drives innovation, ensuring the company's platforms effectively support client needs and operational goals.