SinglePoint Executive and Leadership Team

Jonathan Finley, the President & Chief Executive Officer at SinglePoint, directs the overarching corporate strategy and market positioning. Finley guides the company's expansion initiatives, ensuring alignment with client needs for customer acquisition, service, and retention. Overseeing all major business functions, Finley drives the execution of strategic plans across North American and nearshore operations. This leadership role involves fostering key stakeholder relationships and ensuring the company's continued growth within the specialized call center services sector. By championing innovation in customer engagement, Jonathan Finley solidifies SinglePoint's commitment to delivering exceptional value and maintaining its industry leadership.

Timothy Rankin, the Chief Operating Officer at SinglePoint, manages the day-to-day operational execution across all five North American and two nearshore sites. Rankin ensures the seamless delivery of call center services, focusing on efficiency and quality in customer acquisition, support, and collections. Overseeing site management and operational teams, the Chief Operating Officer implements best practices to enhance customer journey management. This critical role involves optimizing workflows and resource allocation to meet and exceed client service level agreements. By driving operational excellence, Timothy Rankin directly supports SinglePoint's mission to provide comprehensive customer lifecycle management and maintain high standards of service delivery.

Benjamin Farmer, the President at SinglePoint, spearheads market development and strategic partnerships, focusing on expanding the company's reach within North America. Farmer drives initiatives aimed at enhancing client relationships and identifying new opportunities for specialized call center services. Overseeing business development efforts, the President ensures that SinglePoint's offerings align with evolving market demands for customer acquisition, service, and retention. This leadership position involves cultivating a strong client base and fostering growth through strategic outreach. By championing new ventures, Benjamin Farmer contributes significantly to SinglePoint's ongoing success and market penetration.

Robert Hewitt, the Chief Technology Officer at SinglePoint, architects and oversees the technological infrastructure supporting all call center operations. Hewitt drives the development and implementation of innovative technology solutions that enhance customer acquisition, service, and retention processes. Managing the company's technology roadmap, the Chief Technology Officer ensures robust and scalable systems are in place across North American and nearshore facilities. This position involves evaluating emerging technologies to maintain SinglePoint's competitive edge in customer engagement solutions. By advancing technological capabilities, Robert Hewitt ensures the company can effectively manage the entire customer journey, from initial contact through post-charge-off collections.

P. Swilly, the Chief Information Officer at SinglePoint, directs the strategic management of information systems and data security across the organization. Swilly ensures the integrity and accessibility of critical customer data, supporting efficient operations in customer acquisition, service, and collections. Overseeing the IT governance framework, the Chief Information Officer implements policies and procedures to safeguard sensitive information. This role is vital for maintaining compliance and operational continuity across SinglePoint's multiple sites. By optimizing information flow and system integration, P. Swilly enhances the company's ability to manage the customer journey effectively and securely.