SinglePoint Executive and Leadership Team

Timothy Rankin, the Chief Operating Officer at SinglePoint, manages the daily performance of call center sites across North America and nearshore locations. Overseeing the execution of customer service and tech support protocols, the Chief Operating Officer drives operational excellence to meet client acquisition targets. This leadership role involves coordinating resource allocation to ensure consistent service delivery during peak demand periods. By refining the workflows associated with pre and post charge off collections, Timothy Rankin directly impacts the financial outcomes for diverse business clients. The Chief Operating Officer maintains alignment between site managers and corporate objectives to guarantee high-quality interactions. Through rigorous process optimization, Rankin improves the overall efficiency of the customer journey. This operational focus supports the company's long-standing reputation for reliability, ensuring that every client receives tailored support solutions that address specific market needs and organizational goals.

Benjamin Farmer, the President at SinglePoint, defines the overarching strategic direction for the organization within the competitive North American call center landscape. Overseeing the alignment of all departments, the President ensures that customer acquisition, service, and collection strategies remain cohesive. This leadership role involves fostering relationships with key clients to expand market reach and drive long-term revenue growth. By championing a culture of operational excellence, Benjamin Farmer directly impacts the company's ability to manage the entire customer journey effectively. The President coordinates with the C-suite to prioritize investments in technology and human capital that support the firm's mission. Through the execution of high-level business initiatives, Farmer secures the company's position as a leader in specialized call center services. This executive oversight ensures that the organization consistently delivers value, maintaining the high standards established since 1947 while adapting to the evolving needs of the modern business environment.

P. Swilly, the Chief Information Officer at SinglePoint, directs the architecture of data management systems supporting complex call center operations. Overseeing the integrity of customer data across North American sites, the Chief Information Officer ensures compliance with industry security standards. This leadership role involves integrating advanced analytics into the customer acquisition process to improve conversion rates. By optimizing information flow, P. Swilly directly impacts the efficiency of tech support and retention workflows. The Chief Information Officer manages the digital infrastructure that allows the company to handle high-volume interactions seamlessly. Through the implementation of robust data governance, Swilly secures the operational foundation required for long-term business success. This strategic oversight enables the organization to maintain a competitive edge in the specialized services market while supporting the broader mission of managing the entire customer journey from initial contact to post-charge off collections.

Robert Hewitt, the Chief Technology Officer at SinglePoint, architects the scalable communication platforms necessary for modern call center environments. Overseeing the deployment of telephony and software solutions, the Chief Technology Officer ensures seamless connectivity across all North American and nearshore facilities. This leadership role involves evaluating emerging technologies to enhance customer acquisition and retention capabilities. By integrating innovative tools into the existing service framework, Robert Hewitt directly impacts the speed and quality of tech support provided to clients. The Chief Technology Officer collaborates with other executives to align technical roadmaps with the company's broader business strategy. Through the continuous modernization of hardware and software systems, Hewitt maintains the technical agility required to handle complex customer journeys. This focus on technological advancement ensures that the organization remains at the forefront of the industry, providing robust solutions that drive measurable growth for every business partner.