Influx Executive and Leadership Team

Leni Mayo, the Co-Founder & Chief Executive Officer at Influx, directs the overarching strategic vision and market expansion for the organization. By challenging traditional BPO constraints, the Chief Executive Officer architects a flexible, pay-as-you-go support model that accommodates both agile startups and established enterprises. This leadership role involves constant refinement of the service delivery framework to ensure 24/7 operational excellence across diverse global markets. Leni Mayo maintains direct oversight of long-term growth initiatives, ensuring the company remains at the forefront of customer service innovation. Through rigorous focus on product development and client success, the Chief Executive Officer drives the company toward sustainable market disruption. By aligning internal resources with evolving client needs, the executive secures a competitive advantage in the crowded business process outsourcing landscape, ultimately fostering a culture of efficiency and high-performance support for every partner brand.

Darren Tan, the Global Chief Operating Officer at Influx, oversees the expansive network of agents and managers operating across all international time zones. The Global Chief Operating Officer directs the scaling of support infrastructure to ensure 24/7 availability for a diverse client base. By managing the complexities of a distributed workforce, the executive maintains operational stability and service consistency. Darren Tan implements data-driven insights to enhance support quality, directly impacting the response times and overall experience for end-users. This leadership position requires constant monitoring of global market trends to adjust capacity and service delivery models in real-time. By optimizing the operational backbone of the company, the Global Chief Operating Officer supports the growth of startups and large businesses alike. Through strategic management of regional teams, the executive ensures that the company delivers reliable, high-impact support solutions that meet the demands of modern, fast-paced digital brands.

Cheryl Tachril, the Chief of Staff & Delivery Deputy Chief & Officer at Influx, manages the internal synchronization of support operations and cross-departmental workflows. The Chief of Staff & Delivery Deputy Chief & Officer optimizes the delivery of on-demand support services, ensuring that agent performance meets the rigorous quality assurance standards required by global tech companies. By coordinating between executive leadership and operational teams, the executive facilitates seamless communication and project execution. Cheryl Tachril monitors the efficacy of automated training programs, refining processes to improve response times for clients. This role involves balancing resource allocation to handle burst coverage requirements effectively. Through meticulous oversight of daily operations, the Chief of Staff & Delivery Deputy Chief & Officer maintains the integrity of the support-as-a-service model. By streamlining internal protocols, the executive ensures that every client receives consistent, high-quality support regardless of volume fluctuations or time zone complexities.

Astried Simangunsong, the Chief Legal Officer at Influx, governs the regulatory framework and contractual integrity of the company's global support operations. The Chief Legal Officer architects robust compliance strategies that protect the interests of both the organization and its diverse client base. By navigating the legal nuances of international business process outsourcing, the executive ensures that all service agreements align with regional standards and corporate policies. Astried Simangunsong manages risk mitigation, providing guidance on data privacy and operational liability as the company scales its 24/7 support services. This role involves close collaboration with the executive team to structure flexible, pay-as-you-go contracts that disrupt traditional, rigid BPO models. Through proactive legal oversight, the Chief Legal Officer secures the company's market position, ensuring that all operational expansions remain legally sound and ethically aligned with the mission of providing superior, on-demand customer service solutions.