Harbor Health Services Executive and Leadership Team

Susan Yee, the President & Chief Executive Officer at Harbor Health Services, directs the overarching strategic vision for community health centers and PACE programs. Overseeing the expansion of medical services across the South Shore and Cape Cod, the President & Chief Executive Officer ensures alignment between clinical outcomes and organizational mission. This leadership role involves constant engagement with the Board to secure long-term sustainability for non-profit health initiatives. By fostering partnerships with regional stakeholders, Susan Yee drives the growth of primary care and behavioral health access. The President & Chief Executive Officer maintains a focus on operational excellence, ensuring that every community member receives high-quality, affordable care. Through rigorous oversight of agency-wide performance metrics, the President & Chief Executive Officer guarantees that Harbor Health Services remains a cornerstone of public health in Massachusetts, consistently meeting the complex needs of diverse patient populations.

Samuel Hicks, the President & Chief Executive Officer at Harbor Health Services, manages the complex regulatory landscape governing public health agencies and elder service plans. Focusing on the scalability of the PACE program, the President & Chief Executive Officer optimizes chronic healthcare monitoring to support independent living for seniors. This leadership role requires constant coordination with clinical directors to refine nutritional and medical service delivery models. By analyzing regional health trends, Samuel Hicks architects innovative solutions that address gaps in community care. The President & Chief Executive Officer ensures that all agency programs adhere to strict quality standards while maximizing resource allocation. Through the implementation of data-driven management practices, the President & Chief Executive Officer strengthens the organizational capacity to serve vulnerable populations. Ultimately, the President & Chief Executive Officer secures the operational integrity of Harbor Health Services, ensuring that every program effectively promotes long-term patient well-being.

Todd Murphy, the Chief Financial Officer at Harbor Health Services, manages the fiscal health and budgetary planning for all community health centers. Overseeing the allocation of capital for medical infrastructure, the Chief Financial Officer ensures that financial resources directly support the delivery of primary care and dental services. This leadership role involves rigorous auditing of revenue streams from public health grants and insurance reimbursements. By implementing robust financial controls, Todd Murphy protects the non-profit status of the agency while enabling sustainable growth. The Chief Financial Officer collaborates with executive leadership to forecast long-term funding requirements for the Elder Service Plan. Through precise management of the balance sheet, the Chief Financial Officer maintains the liquidity necessary for continuous service expansion. Todd Murphy drives fiscal transparency, ensuring that Harbor Health Services remains accountable to the communities served while maintaining the financial stability required to provide affordable, high-quality healthcare across the region.

Martha Esquivel, the Chief Human Resources Officer at Harbor Health Services, directs the recruitment, retention, and professional development of the clinical and administrative workforce. Overseeing the talent pipeline for community health centers, the Chief Human Resources Officer ensures that the agency attracts skilled professionals dedicated to public health. This leadership role involves designing comprehensive training programs that align with the specific needs of behavioral health and primary care teams. By fostering an inclusive organizational culture, Martha Esquivel drives employee engagement and reduces turnover across the South Shore and Boston locations. The Chief Human Resources Officer manages complex labor relations and benefits administration to support the well-being of the staff. Through the implementation of strategic workforce planning, the Chief Human Resources Officer ensures that Harbor Health Services maintains the staffing levels necessary to deliver consistent, compassionate care. Martha Esquivel strengthens the internal foundation of the agency, enabling the entire team to fulfill the mission of promoting community health.

Kenyetta Burgess, the Chief Operations Officer at Harbor Health Services, manages the daily logistics and facility workflows across all community health centers. Overseeing the integration of medical services, the Chief Operations Officer ensures that patient intake, scheduling, and clinical support functions operate with maximum efficiency. This leadership role involves optimizing the supply chain for dental and primary care equipment to prevent service disruptions. By streamlining operational processes, Kenyetta Burgess drives improvements in patient throughput and satisfaction. The Chief Operations Officer coordinates with regional managers to ensure that facilities in Boston and Cape Cod meet all safety and regulatory requirements. Through the application of lean management principles, the Chief Operations Officer reduces administrative burdens on clinical staff. Kenyetta Burgess maintains a focus on operational scalability, ensuring that Harbor Health Services can adapt to changing demand while providing reliable, high-quality care to every patient seeking assistance within the agency network.

Nancy Bucken, the Vice President, Chc Operations at Harbor Health Services, directs the tactical execution of community health center programs. Overseeing the implementation of standardized care protocols, the Vice President, Chc Operations ensures that primary care and dental services remain consistent across all geographic locations. This leadership role involves monitoring site-specific performance metrics to identify opportunities for service enhancement. By facilitating communication between clinical teams and administrative staff, Nancy Bucken drives the successful delivery of patient-centered care. The Vice President, Chc Operations manages the day-to-day challenges of clinic management, ensuring that facilities remain fully equipped and staffed. Through the coordination of local outreach initiatives, the Vice President, Chc Operations expands the reach of Harbor Health Services into underserved neighborhoods. Nancy Bucken maintains a focus on operational quality, ensuring that every health center effectively supports the overall mission of promoting well-being and providing affordable medical access to the diverse communities served.