Harbor Health Services Executive and Leadership Team

Samuel Hicks, the President & Chief Executive Officer at Harbor Health Services, directs the overarching strategic vision for community health initiatives. Focusing on the expansion of primary care and dental services, Hicks architects long-term growth plans that enhance medical accessibility across the South Shore and Cape Cod regions. This leadership role involves constant collaboration with the Board to ensure fiscal sustainability while maintaining the non-profit mission of the agency. By prioritizing the integration of behavioral health into standard clinical workflows, Samuel Hicks drives improvements in patient outcomes. The President & Chief Executive Officer monitors regional health trends to adapt service delivery models, ensuring that the organization meets the evolving needs of diverse populations. Through rigorous oversight of public health mandates, Hicks secures the operational integrity of all community health centers, fostering a culture of excellence and patient-centered care throughout the entire organizational footprint.

Susan Yee, the President & Chief Executive Officer at Harbor Health Services, manages the strategic development of the Elder Service Plan and PACE programs. Yee focuses on scaling independent living solutions for seniors requiring chronic healthcare monitoring, ensuring that these specialized services remain affordable and accessible. By aligning clinical resources with the specific needs of the aging population, the President & Chief Executive Officer optimizes the delivery of nutritional and medical support. Susan Yee leads initiatives that strengthen partnerships with regional healthcare networks, enhancing the continuity of care for patients across Boston and surrounding areas. This executive role involves evaluating program efficacy to drive continuous improvement in service quality. Through the implementation of innovative care coordination strategies, Yee ensures that the organization remains a leader in geriatric health, ultimately supporting the mission of promoting overall well-being for seniors within the community.

Todd Murphy, the Chief Financial Officer at Harbor Health Services, governs the fiscal health and resource allocation for all community health centers. Murphy architects robust financial frameworks that support the expansion of medical services while maintaining non-profit compliance. Overseeing the budgeting process, the Chief Financial Officer ensures that capital investments align with the strategic goals of the agency. Todd Murphy manages complex revenue cycles, including government funding and private insurance reimbursements, to sustain the long-term viability of the organization. This leadership role requires constant monitoring of financial performance metrics to identify opportunities for operational efficiency. By providing data-driven insights to the executive team, Murphy facilitates informed decision-making regarding service expansion and infrastructure upgrades. Through meticulous financial planning, the Chief Financial Officer secures the resources necessary to provide high-quality, affordable care to the diverse populations served across the Massachusetts region.

Martha Esquivel, the Chief Human Resources Officer at Harbor Health Services, directs the talent acquisition and workforce development strategies for the entire agency. Esquivel architects comprehensive programs that attract and retain skilled medical professionals dedicated to community health. Overseeing organizational culture, the Chief Human Resources Officer ensures that all staff members remain aligned with the mission of providing equitable care. Martha Esquivel manages complex labor relations and employee engagement initiatives, fostering a supportive environment that promotes professional growth. This leadership role involves designing competitive compensation structures and benefits packages that reflect the value of the clinical and administrative teams. By implementing rigorous training protocols, Esquivel enhances the competency of the workforce, directly impacting the quality of patient interactions. Through strategic human capital management, the Chief Human Resources Officer supports the operational scale of the organization, ensuring that every health center maintains the staffing levels required for consistent service delivery.

Kenyetta Burgess, the Chief Operations Officer at Harbor Health Services, oversees the daily functional performance of all community health centers and clinical programs. Burgess architects efficient workflows that streamline patient intake, medical service delivery, and administrative support. By optimizing operational processes, the Chief Operations Officer ensures that the agency meets high standards of care across Boston, South Shore, and Cape Cod. Kenyetta Burgess manages the integration of new medical technologies and facility upgrades to enhance the patient experience. This leadership role involves coordinating with department heads to resolve logistical challenges and improve service throughput. Through the implementation of performance metrics, Burgess monitors the effectiveness of clinical operations, driving improvements in productivity and patient satisfaction. The Chief Operations Officer maintains a focus on operational scalability, ensuring that the organization can effectively respond to the growing demand for affordable health services while maintaining the highest levels of clinical safety and compliance.

Nancy Bucken, the Vice President, Chc Operations at Harbor Health Services, manages the tactical execution of community health center programs. Bucken focuses on the ground-level implementation of primary care and dental service protocols, ensuring that each facility operates in accordance with public health standards. By supervising site-specific operations, the Vice President, Chc Operations drives consistency in patient care delivery across the regional network. Nancy Bucken coordinates with clinical leads to address local health needs, tailoring service offerings to the specific demographics of the communities served. This leadership role involves managing facility maintenance, supply chain logistics, and staff scheduling to ensure uninterrupted service. Through the application of lean management principles, Bucken improves the efficiency of clinical workflows, reducing wait times and enhancing patient access. The Vice President, Chc Operations supports the broader organizational mission by maintaining high operational standards at every community health center location.