Konecta Executive and Leadership Team

Jose Sierra Velez, the Chief Executive Officer at Konecta, directs the overarching strategy and global operations. Velez ensures the company's vision for enhancing customer interactions through innovative solutions is consistently executed across all business units. This leadership role involves aligning departmental objectives with the company's commitment to digital transformation and operational excellence. By fostering a culture of continuous improvement, Jose Sierra Velez drives the optimization of customer service operations, aiming to build and maintain strong, long-term client relationships. The CEO's focus remains on expanding market reach and solidifying Konecta's position as a leader in the global customer experience sector.

Josephine Schweitzer, the English Speaking Markets Chief Executive Officer & General Manager (Esm) at Konecta, spearheads strategic initiatives and operational management for English-speaking regions. Schweitzer focuses on delivering seamless, omnichannel customer experience solutions tailored to the unique demands of these markets. This executive drives the integration of advanced technology and human expertise to elevate customer satisfaction and engagement. By overseeing regional operations, Josephine Schweitzer ensures alignment with Konecta's global mission of digital transformation and operational excellence. The General Manager's leadership is critical in optimizing customer service operations and cultivating enduring client partnerships within the specified territories.

Mariano Zemborain, the Chief Executive Officer (Americas) at Konecta, leads the strategic direction and operational execution across the Americas. Zemborain focuses on enhancing customer interactions by implementing Konecta's advanced, omnichannel CX solutions throughout North and South America. This executive drives the company's commitment to digital transformation and operational excellence, ensuring seamless service delivery. Mariano Zemborain oversees regional teams, fostering collaboration to optimize customer service operations and build lasting client relationships. The Chief Executive Officer's vision is critical for expanding market presence and solidifying Konecta's leadership in the customer experience sector across the Americas.

Ivan Morero, the Chief Executive Officer Konecta Southern Cone at Konecta, directs the strategic vision and operational management for the Southern Cone region. Morero champions the delivery of innovative customer experience solutions, emphasizing seamless omnichannel interactions and leveraging both technology and human expertise. This leadership role is focused on driving digital transformation and operational excellence within the Southern Cone markets. Ivan Morero oversees initiatives aimed at optimizing customer service operations and cultivating robust, long-term client relationships. The Chief Executive Officer's strategic guidance ensures Konecta's continued growth and market leadership in this key geographical area.

Katherina Gamarra Mendoza, the Financial Director. Chief Financial Officer. Perú at Konecta, directs the financial strategy and fiscal operations within Peru. Mendoza ensures robust financial planning, accurate reporting, and effective resource allocation to support the company's growth objectives in the region. This leadership position involves managing all aspects of financial management, including budgeting, forecasting, and compliance with local regulations. Katherina Gamarra Mendoza plays a crucial part in optimizing financial performance and contributing to the company's overall stability and profitability. The Chief Financial Officer's oversight is essential for maintaining Konecta's commitment to operational excellence and sustainable business practices in Peru.

Katherina Gamarra, the Director, Financial & Chief Financial Officer, Per at Konecta, manages the financial health and strategic fiscal direction for operations in Peru. Gamarra focuses on implementing sound financial policies and controls to support the company's innovative CX solutions and digital transformation efforts. This executive ensures that financial resources are effectively deployed to enhance customer interactions and drive operational efficiency. Katherina Gamarra's expertise is vital in navigating the financial landscape of the Peruvian market, contributing to sustained growth and profitability. The Chief Financial Officer's role involves close collaboration with regional leadership to achieve key business outcomes.

Aida Velazquez, the Chief Financial Officer, LATAM Central at Konecta, leads financial planning and management across the central Latin American region. Velazquez is responsible for developing and executing financial strategies that align with Konecta's mission to enhance customer experience through technology and expertise. This role involves overseeing budgeting, financial analysis, and risk management to ensure fiscal stability and support regional expansion. Aida Velazquez drives initiatives to optimize financial performance and resource allocation, contributing significantly to the company's operational excellence goals. The Chief Financial Officer's guidance is critical for fostering long-term client relationships and achieving sustainable growth in the LATAM Central markets.

Agustin Valenci, the Chief Financial Officer, LATAM at Konecta, directs the comprehensive financial operations and strategy for the entire Latin American region. Valenci ensures that financial frameworks effectively support Konecta's delivery of innovative customer experience solutions and its commitment to digital transformation. This executive oversees all fiscal activities, including investment strategies, financial reporting, and compliance, to drive profitability and operational efficiency. Agustin Valenci's leadership is instrumental in maintaining financial integrity and fostering sustainable growth across diverse LATAM markets. The Chief Financial Officer's strategic insights are crucial for optimizing resource deployment and strengthening client partnerships throughout the region.

Lilian Gil, the Chief Operating Officer at Konecta, oversees the execution of daily operations and the implementation of service delivery strategies. Gil ensures that Konecta's commitment to operational excellence is maintained across all customer interaction points, leveraging both advanced technology and skilled human resources. This role is pivotal in optimizing the efficiency and effectiveness of customer service operations globally. Lilian Gil drives initiatives that enhance the seamless delivery of omnichannel solutions, directly impacting customer satisfaction and loyalty. The Chief Operating Officer's responsibilities include managing service level agreements and fostering a culture of continuous improvement throughout the operational teams.