Genesys Executive and Leadership Team

Anthony Bates, the Chairman & Chief Executive Officer at Genesys, directs the company's overarching strategy and operational execution. Bates guides Genesys in delivering advanced omnichannel customer experience and contact center solutions, ensuring organizations can personalize interactions at scale and foster deep customer loyalty. This leadership role involves setting the vision for innovation in customer engagement technologies and driving market expansion across key global regions. Bates oversees the integration of empathy and trust into every customer interaction, aligning all departments toward achieving these core objectives. The Chairman & Chief Executive Officer's focus remains on enhancing the company's position as a leader in the software industry, particularly within CRM and customer experience platforms. Through strategic decision-making, Anthony Bates ensures Genesys consistently meets and exceeds the evolving needs of its diverse client base, solidifying its reputation for excellence and reliability in the competitive market.

Adriano Prado, the Manager, Business System & Chief Financial Officer at Genesys, oversees the company's financial health and strategic business systems. Prado directs financial planning, budgeting, and reporting, ensuring robust fiscal management that supports Genesys's mission of providing advanced customer experience solutions. This dual role involves optimizing internal business systems to enhance operational efficiency and decision-making, directly impacting the company's ability to deliver personalization at scale. The Chief Financial Officer's responsibilities include managing capital allocation, investor relations, and risk assessment, all crucial for fostering long-term customer trust and loyalty. Adriano Prado collaborates with executive leadership to align financial strategies with technological innovation and market opportunities, driving sustainable growth. Prado's oversight ensures the financial stability required for Genesys to continue its leadership in the contact center software market.

Glenn Nethercutt, the Chief Technology Officer at Genesys, architects the company's technological roadmap and innovation pipeline. Nethercutt drives the development of Genesys's cutting-edge omnichannel customer experience and contact center solutions, ensuring they remain at the forefront of the software industry. This involves overseeing research and development efforts, managing the engineering teams, and fostering a culture of continuous technological advancement. The Chief Technology Officer's responsibilities extend to ensuring the scalability, security, and reliability of Genesys's cloud-based platforms, supporting personalization at scale for global organizations. Glenn Nethercutt collaborates closely with other executive leaders to translate market needs into robust technological solutions that enhance customer trust and loyalty. By championing new technologies and methodologies, Nethercutt ensures Genesys maintains its competitive edge and delivers exceptional value to clients worldwide.

Wesley Story, the Senior Vice President and Chief Information Officer at Genesys, manages the company's internal technology infrastructure and information systems. Story ensures that Genesys's IT operations effectively support its mission of delivering superior omnichannel customer experiences and contact center solutions. This critical role involves overseeing the implementation and maintenance of enterprise-wide software, data security protocols, and network operations, enabling seamless internal collaboration and external service delivery. The Senior Vice President and Chief Information Officer's focus is on optimizing IT resources to enhance operational efficiency and support the company's growth objectives. Wesley Story works to align technology investments with business strategy, ensuring that Genesys has the robust digital backbone necessary to foster customer trust and loyalty at scale. Story's leadership ensures the integrity and accessibility of information across the organization.

Gaby Lopez-Price, the Senior Director, Global DevOps Enablement (Chief of Staff) - Genesys Multicloud CX at Genesys, drives operational excellence and strategic alignment across the Multicloud CX division. Lopez-Price facilitates the efficient deployment and management of Genesys's contact center solutions, ensuring seamless integration and performance for global clients. This role involves enhancing DevOps practices to accelerate innovation and improve the reliability of customer experience platforms, enabling personalization at scale. The Senior Director's responsibilities include fostering collaboration between development and operations teams, streamlining workflows, and ensuring adherence to quality standards. Gaby Lopez-Price acts as a key liaison, translating strategic objectives into actionable plans and supporting the executive team in achieving market leadership. Lopez-Price's efforts are vital for maintaining customer trust and loyalty through consistent, high-quality service delivery.

Eva Majorska, the Chief People Officer at Genesys, leads the company's human capital strategy and organizational development initiatives. Majorska cultivates a dynamic and inclusive work environment that supports Genesys's commitment to delivering exceptional customer experiences and fostering employee loyalty. This involves overseeing talent acquisition, employee engagement, performance management, and learning and development programs across the global organization. The Chief People Officer's focus is on attracting, retaining, and developing top talent, ensuring the workforce possesses the skills and dedication needed to drive innovation in omnichannel solutions. Eva Majorska collaborates with executive leadership to align people strategies with business objectives, reinforcing the company culture that enables personalization at scale and builds customer trust. Majorska's leadership ensures that Genesys's most valuable asset—its people—are empowered to excel.

Lawrence Shurtz, the Chief Sales Officer at Genesys, directs the company's global sales organization and revenue generation strategies. Shurtz leads efforts to expand market reach and drive adoption of Genesys's omnichannel customer experience and contact center solutions across diverse industries. This involves building and managing high-performing sales teams, developing effective go-to-market strategies, and fostering strong relationships with clients and partners worldwide. The Chief Sales Officer's primary objective is to achieve ambitious sales targets, ensuring Genesys continues its trajectory of growth and market leadership. Lawrence Shurtz works closely with marketing and product development to ensure sales efforts are aligned with customer needs and market trends, supporting personalization at scale. Shurtz's leadership is instrumental in translating Genesys's technological capabilities into tangible business value for customers, reinforcing trust and loyalty.

Allen Chiu, the Chief Legal Officer at Genesys, provides strategic legal counsel and oversees all legal affairs for the company. Chiu ensures Genesys operates in compliance with all applicable laws and regulations, safeguarding the organization's interests and reputation. This role involves managing corporate governance, intellectual property, contracts, and litigation, supporting the company's mission to deliver secure and reliable customer experience solutions. The Chief Legal Officer's responsibilities extend to advising the executive team on legal risks and opportunities associated with market expansion and technological innovation, crucial for fostering customer trust and loyalty. Allen Chiu plays a vital part in structuring agreements and partnerships that enable personalization at scale, ensuring that Genesys's operations are both legally sound and strategically advantageous. Chiu's expertise underpins the company's commitment to ethical business practices.