Genesys Executive and Leadership Team

Adriano Prado, the Manager, Business System & Chief Financial Officer at Genesys, governs the financial health and business system integrity of the organization. Prado directs fiscal planning, budgeting, and capital allocation to support the expansion of omnichannel contact center solutions. By overseeing the alignment of business systems with financial reporting requirements, the Manager, Business System & Chief Financial Officer ensures transparency and operational accountability. This leadership role involves managing investor relations and assessing the financial viability of new market opportunities across North American and international regions. Adriano Prado optimizes cost structures to maximize profitability while maintaining investment in core research and development. Through the rigorous analysis of financial performance metrics, the Manager, Business System & Chief Financial Officer provides the strategic guidance necessary for sustainable growth. Prado secures the financial foundation required to maintain the company's position as a leader in customer experience software.

Len Niazy, the President at Genesys, oversees the daily operational execution and strategic alignment of the entire organization. Niazy directs the integration of various business functions, ensuring that product development, sales, and customer support work in harmony to deliver superior omnichannel experiences. By overseeing the implementation of corporate strategy, the President ensures that the company meets its growth targets while maintaining a focus on empathy and customer loyalty. This leadership role involves coordinating with other C-suite executives to streamline operations and improve organizational efficiency across global markets. Len Niazy maintains a focus on long-term sustainability and market leadership in the CRM software sector. Through the continuous evaluation of operational performance, the President drives the company toward achieving its mission of fostering trust at scale. Niazy provides the necessary oversight to ensure that every department contributes effectively to the overall success and innovation of the company's contact center solutions.

Glenn Nethercutt, the Chief Technology Officer at Genesys, directs the architectural vision for omnichannel customer experience software. Nethercutt oversees the engineering teams responsible for cloud-native contact center solutions, ensuring high availability and performance across global markets. By driving innovation in artificial intelligence and machine learning, the Chief Technology Officer enables organizations to provide personalization at scale. This leadership role involves close collaboration with product management to align technical roadmaps with evolving market demands for empathy-driven customer interactions. Glenn Nethercutt maintains a focus on scalable infrastructure that supports complex enterprise requirements. Through the continuous optimization of software development lifecycles, the Chief Technology Officer ensures that Genesys remains at the forefront of the CRM software industry. Technical excellence remains the primary objective for Nethercutt, who consistently pushes the boundaries of cloud communication technology to foster long-term customer loyalty.

Wesley Story, the Senior Vice President and Chief Information Officer at Genesys, manages the internal digital infrastructure and enterprise data systems. Story directs the implementation of secure, scalable information technology frameworks that support global operations. By overseeing the integration of advanced analytics and business intelligence tools, the Senior Vice President and Chief Information Officer ensures data-driven decision-making across all departments. This role involves protecting corporate assets through rigorous cybersecurity protocols while facilitating seamless collaboration among international teams. Wesley Story optimizes internal workflows to enhance productivity and operational efficiency. Through the strategic deployment of enterprise software, the Senior Vice President and Chief Information Officer supports the broader mission of delivering superior customer experience solutions. Story maintains a focus on digital transformation, ensuring that the internal technology stack remains robust enough to handle the demands of a rapidly evolving software market.

Eva Majorska, the Chief People Officer at Genesys, architects the human capital strategy to attract and retain top talent in the competitive software industry. Majorska directs global initiatives related to organizational culture, professional development, and employee engagement. By overseeing the implementation of inclusive hiring practices and performance management systems, the Chief People Officer ensures that the workforce remains aligned with the company's mission of fostering customer trust. This role involves collaborating with executive leadership to cultivate a high-performance environment that supports innovation in contact center solutions. Eva Majorska manages the complexities of a diverse, international workforce, ensuring consistent application of corporate values across all regions. Through the development of comprehensive training programs, the Chief People Officer empowers staff to deliver empathetic service. Majorska drives the cultural evolution of the organization, ensuring that the human element remains central to the success of the company's technological offerings.

Larry Shurtz, the Chief Sales Officer at Genesys, leads the global revenue generation strategy for omnichannel customer experience and contact center solutions. Shurtz directs the sales organization, focusing on expanding market share and building long-term partnerships with enterprise clients. By overseeing the execution of go-to-market strategies, the Chief Sales Officer ensures that the company effectively communicates the value of personalization at scale. This leadership role involves managing complex sales cycles and coordinating with regional teams to drive growth across diverse geographic markets. Larry Shurtz optimizes the sales funnel to improve conversion rates and customer acquisition efficiency. Through the alignment of sales objectives with product capabilities, the Chief Sales Officer ensures that client needs are met with precision. Shurtz maintains a focus on revenue growth and market penetration, securing the company's status as a premier provider of customer experience software through consistent, high-impact sales performance.

Alan Chou, the Chief Legal Officer at Genesys, manages the legal and regulatory framework governing the company's global software operations. Chou directs the legal department, overseeing intellectual property protection, contract negotiations, and compliance with international data privacy standards. By ensuring that all omnichannel solutions adhere to complex regulatory requirements, the Chief Legal Officer mitigates risk and fosters trust with enterprise clients. This role involves providing strategic counsel to the board and executive team on corporate governance and legal strategy. Alan Chou optimizes legal processes to support rapid business expansion while maintaining strict adherence to ethical standards. Through the proactive management of legal challenges, the Chief Legal Officer protects the company's reputation and market position. Chou maintains a focus on regulatory compliance, ensuring that the organization navigates the legal landscape of the software industry with integrity and foresight, ultimately supporting the company's mission of delivering reliable customer experience solutions.