Genesys Executive and Leadership Team

Adriano Prado, the Manager, Business System & Chief Financial Officer at Genesys, oversees the financial health and strategic resource allocation for the organization. Prado manages all financial operations, including budgeting, forecasting, and financial reporting, ensuring fiscal responsibility and driving profitable growth. This dual role also encompasses the management of critical business systems, ensuring operational efficiency and alignment with corporate objectives. Prado's financial acumen supports the company's mission to deliver personalization at scale and foster customer loyalty by providing the financial framework for innovation and expansion. By optimizing financial strategies and business systems, Adriano Prado directly contributes to the company's market position and long-term sustainability, enabling empathetic customer interactions through robust financial planning.

Glenn Nethercutt, the Chief Technology Officer at Genesys, directs the company's technological vision and innovation strategy. Nethercutt architects the development and implementation of Genesys's cutting-edge omnichannel customer experience and contact center solutions, ensuring they meet the evolving demands of global organizations. This leadership role involves guiding research and development efforts to deliver scalable, reliable, and secure platforms that enable personalization at scale and foster customer trust. Nethercutt's oversight extends to the core technology infrastructure, driving advancements in cloud-native architectures and AI-powered capabilities. By focusing on technological excellence, Glenn Nethercutt ensures Genesys maintains its competitive edge in the software industry, directly impacting the company's ability to provide empathetic customer interactions and build lasting loyalty.

Wesley Story, the Senior Vice President and Chief Information Officer at Genesys, leads the company's information technology strategy and infrastructure. Story directs the implementation and management of robust IT systems that support Genesys's global operations and its mission to provide omnichannel customer experience solutions. This leadership position involves ensuring the security, scalability, and efficiency of all internal technology platforms, which are crucial for enabling personalized customer interactions and fostering loyalty. Story's responsibilities include overseeing data management, cybersecurity, and the integration of new technologies to enhance operational capabilities. By maintaining a state-of-the-art IT environment, Wesley Story ensures that Genesys can effectively deliver its software solutions and support its customers worldwide, driving operational excellence.

Gaby Lopez-Price, the Senior Director, Global DevOps Enablement (Chief of Staff) - Genesys Multicloud CX at Genesys, drives operational excellence and strategic execution across global DevOps initiatives. Lopez-Price orchestrates the enablement of DevOps practices within the Genesys Multicloud CX division, ensuring seamless integration and efficient delivery of customer experience solutions. This role focuses on optimizing development and operational workflows to enhance product reliability and accelerate innovation, directly supporting the company's commitment to personalization at scale. By fostering collaboration and implementing best practices, Gaby Lopez-Price ensures that the technology powering customer interactions is robust, scalable, and empathetic. The strategic alignment and operational efficiency achieved under Lopez-Price's leadership are critical for maintaining customer trust and loyalty in a dynamic market.

Eva Majorska, the Chief People Officer at Genesys, shapes and executes the human capital strategy to foster a high-performance culture. Majorska leads all aspects of talent management, including recruitment, employee development, compensation, and benefits, ensuring Genesys attracts and retains top talent globally. This role is pivotal in cultivating an environment where employees can deliver empathetic customer experiences and drive innovation. Majorska's focus on employee engagement and organizational development directly supports the company's mission to build customer trust and loyalty by empowering the workforce. By championing people-centric initiatives, Eva Majorska ensures that Genesys has the skilled and motivated team necessary to achieve its strategic goals and maintain its leadership in the customer experience software market.

Lawrence Shurtz, the Chief Sales Officer at Genesys, directs the global sales organization and drives revenue growth strategies. Shurtz leads the sales teams in delivering Genesys's omnichannel customer experience and contact center solutions to organizations worldwide, focusing on building strong client relationships and expanding market reach. This executive role involves developing and executing sales plans that align with the company's mission to foster customer trust and loyalty through personalized interactions. Shurtz's leadership ensures that sales efforts effectively communicate the value proposition of Genesys's software, enabling clients to achieve greater customer satisfaction and retention. By optimizing sales processes and driving performance, Lawrence Shurtz plays a critical part in Genesys's success and its ability to empower businesses globally.

Allen Chiu, the Chief Legal Officer at Genesys, provides strategic legal counsel and oversees all legal affairs for the company. Chiu ensures that Genesys operates in compliance with all applicable laws and regulations, safeguarding the company's interests and reputation. This leadership role involves managing corporate governance, intellectual property, contracts, and litigation, supporting the company's mission to deliver secure and reliable customer experience solutions. Chiu's expertise is crucial in navigating the complex legal landscape of the software industry, enabling Genesys to innovate and expand its market presence while maintaining customer trust. By providing sound legal guidance, Allen Chiu supports the company's commitment to fostering customer loyalty and building lasting relationships through ethical business practices.

Stephen Grooms, the Advanced Technical Account Manager at Genesys, provides expert technical support and strategic guidance to key clients. Grooms ensures that customers effectively leverage Genesys's omnichannel customer experience and contact center solutions to achieve their business objectives. This role involves deep engagement with clients to understand their unique needs, troubleshoot complex technical issues, and optimize the performance of deployed systems. Grooms's dedication to client success directly supports Genesys's mission to foster customer trust and loyalty by ensuring seamless and empathetic interactions. By acting as a trusted technical advisor, Stephen Grooms plays a vital part in strengthening client relationships and driving the adoption of advanced personalization strategies, contributing to sustained customer satisfaction.