Leadership Overview
Genesys has 7 executives leading key functions including sales, finance, technology, information systems, legal, human resources, and corporate operations.
Focused on delivering omnichannel customer experience solutions, Genesys empowers global organizations to foster deep customer trust through personalized, empathetic interactions at scale.
Focused on delivering omnichannel customer experience solutions, Genesys empowers global organizations to foster deep customer trust through personalized, empathetic interactions at scale.
Leadership Roles at Genesys
Adriano Prado - Manager, Business System & Chief Financial Officer
Adriano Prado, the Manager, Business System & Chief Financial Officer at Genesys, oversees the financial health and operational integrity of the organization. Managing capital allocation and fiscal planning, the Manager, Business System & Chief Financial Officer ensures that investments in omnichannel software development align with long-term profitability goals. This leadership role involves streamlining internal business systems to enhance operational efficiency across global markets. By implementing robust financial controls and data-driven reporting, Adriano Prado directly impacts the company's ability to scale effectively. The Manager, Business System & Chief Financial Officer collaborates with the executive team to evaluate market risks and identify growth opportunities within the contact center industry. Through meticulous oversight of budgetary processes and resource distribution, Prado maintains fiscal discipline. Ultimately, the Manager, Business System & Chief Financial Officer supports sustainable expansion by providing the financial transparency and systems architecture necessary for maintaining a dominant market position.
Len Niazy - President
Len Niazy, the President at Genesys, oversees the execution of corporate strategy and the integration of global business operations. Managing the alignment of various departments, the President ensures that the company's omnichannel customer experience solutions consistently meet market demands. This leadership role involves driving operational excellence and coordinating cross-functional efforts to achieve long-term growth objectives. By monitoring performance metrics and refining business processes, Len Niazy directly impacts the company's ability to provide personalization at scale. The President collaborates with the C-suite to translate the company's mission into actionable plans that foster customer trust and loyalty. Through the oversight of regional operations and market expansion, Niazy maintains a focus on delivering value to clients worldwide. Ultimately, the President secures the company's market position by ensuring that all organizational functions work in harmony to deliver superior contact center solutions and maintain a competitive edge in the software industry.
Larry Shurtz - Chief Sales Officer (CSO)
Larry Shurtz, the Chief Sales Officer (CSO) at Genesys, directs global revenue generation and market expansion strategies. Overseeing the entire sales organization, the Chief Sales Officer (CSO) ensures alignment between customer experience software offerings and enterprise requirements. This leadership role involves driving North American initiatives while scaling international market presence to capture new segments. By optimizing the sales funnel and fostering long-term client partnerships, Larry Shurtz directly impacts the company's growth trajectory. The Chief Sales Officer (CSO) collaborates with product teams to refine value propositions, ensuring that the omnichannel solutions meet evolving industry demands. Through rigorous performance management and strategic account planning, Shurtz secures consistent revenue streams. Ultimately, the Chief Sales Officer (CSO) maintains a competitive edge by identifying emerging market opportunities and executing high-impact sales cycles that solidify the company's position as a leader in customer experience technology.
Glenn Nethercutt - Chief Technology Officer & Executive Vice President
Glenn Nethercutt, the Chief Technology Officer & Executive Vice President at Genesys, architects the technical vision and product innovation roadmap. Overseeing the development of omnichannel customer experience platforms, the Chief Technology Officer & Executive Vice President ensures that software solutions remain at the forefront of industry standards. This leadership role involves driving engineering excellence and cloud infrastructure scalability to support global operations. By integrating advanced AI and personalization capabilities into the core product suite, Glenn Nethercutt directly impacts the company's ability to foster customer trust. The Chief Technology Officer & Executive Vice President collaborates with product management to translate complex market needs into functional, empathetic software features. Through continuous evaluation of emerging technologies, Nethercutt maintains a robust technical foundation. Ultimately, the Chief Technology Officer & Executive Vice President secures the company's technological advantage by delivering reliable, high-performance systems that enable organizations to provide seamless customer interactions.
Wesley Story - Senior Vice President and Chief Information Officer
Wesley Story, the Senior Vice President and Chief Information Officer at Genesys, directs the enterprise information technology strategy and digital transformation initiatives. Overseeing the internal infrastructure and data security protocols, the Senior Vice President and Chief Information Officer ensures that the company's operational systems support high-scale customer experience delivery. This leadership role involves managing global IT assets and implementing secure, scalable cloud solutions that enhance organizational productivity. By optimizing internal workflows and data management, Wesley Story directly impacts the company's operational agility. The Senior Vice President and Chief Information Officer collaborates with cross-functional leaders to align technology investments with business objectives. Through the deployment of advanced cybersecurity measures and robust network architectures, Story protects critical data assets. Ultimately, the Senior Vice President and Chief Information Officer drives efficiency by modernizing the digital environment, ensuring that the company maintains a secure and high-performing foundation for its global workforce.
Alan Chou - Chief Legal Officer
Alan Chou, the Chief Legal Officer at Genesys, manages all legal affairs, regulatory compliance, and corporate governance. Overseeing intellectual property protection and contractual negotiations, the Chief Legal Officer ensures that the company's omnichannel software solutions adhere to international data privacy and security standards. This leadership role involves navigating complex legal landscapes across global markets to mitigate risk and support business expansion. By providing strategic counsel on mergers, acquisitions, and partnership agreements, Alan Chou directly impacts the company's ability to execute its growth strategy. The Chief Legal Officer collaborates with the executive team to ensure that all business practices align with ethical standards and regulatory requirements. Through proactive management of legal challenges and compliance frameworks, Chou safeguards the company's reputation. Ultimately, the Chief Legal Officer provides the legal foundation necessary for the company to innovate and operate with confidence in the competitive customer experience software sector.
Eva Majorska - Chief People Officer
Eva Majorska, the Chief People Officer at Genesys, directs human capital strategy, talent acquisition, and organizational culture development. Overseeing global workforce initiatives, the Chief People Officer ensures that the company attracts and retains top-tier talent capable of driving innovation in customer experience software. This leadership role involves fostering an inclusive environment that promotes empathy and collaboration, mirroring the company's core mission. By implementing professional development programs and performance management systems, Eva Majorska directly impacts the company's operational effectiveness. The Chief People Officer collaborates with executive leadership to align human resources strategies with broader business goals, ensuring that the organization remains agile and competitive. Through the cultivation of a high-performance culture, Majorska supports the company's ability to deliver personalized solutions at scale. Ultimately, the Chief People Officer strengthens the organization by building a resilient, diverse, and highly skilled workforce dedicated to fostering customer trust and loyalty.
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