Genesys Executive and Leadership Team

Adriano Prado, the Manager, Business System & Chief Financial Officer at Genesys, directs the financial health and internal business systems of the organization. Managing capital allocation and fiscal planning, the Chief Financial Officer ensures the company maintains the resources necessary to scale omnichannel customer experience solutions. Prado oversees the integration of financial data with core business systems to drive operational efficiency across North American and international markets. By aligning budgetary priorities with long-term growth objectives, the Chief Financial Officer supports the broader mission of fostering customer loyalty. Adriano Prado maintains rigorous oversight of financial reporting and compliance, providing the stability required for continuous innovation. This leadership role involves constant collaboration with other executives to optimize resource distribution, ensuring that Genesys remains a leader in the competitive software industry while delivering consistent value to stakeholders and clients worldwide.

Len Niazy, the President at Genesys, directs the overall operational strategy and execution of the company's business objectives. Overseeing the integration of various departments, the President ensures that the organization remains focused on providing omnichannel customer experience solutions that foster trust and loyalty. Niazy manages the alignment of corporate goals with market demands, driving the company's mission to enable personalization at scale. By coordinating with the C-suite, the President ensures that all functional areas work in harmony to support the company's growth and market impact. Len Niazy leads the implementation of strategic initiatives that enhance operational efficiency and customer satisfaction across global markets. This leadership role involves high-level decision-making to navigate the complexities of the software industry, ensuring that the company continues to deliver innovative, empathetic solutions that meet the evolving needs of enterprises worldwide while maintaining a strong, unified corporate vision.

Wesley Story, the Senior Vice President and Chief Information Officer at Genesys, architects the digital infrastructure supporting the company's contact center software. Overseeing global IT operations, the Chief Information Officer ensures the security and scalability of the platforms that allow organizations to interact with empathy. Story drives the digital transformation initiatives that enable Genesys to provide personalization at scale for diverse client bases. By managing complex data environments and cloud-based systems, the Senior Vice President and Chief Information Officer maintains the technical foundation required for high-availability service delivery. Wesley Story coordinates with engineering teams to implement robust cybersecurity protocols, protecting sensitive customer information across all touchpoints. This role involves constant evaluation of emerging technologies to enhance operational agility, ensuring that the company remains at the forefront of the software industry while supporting seamless, reliable customer experiences for global enterprises.

Glenn Nethercutt, the Chief Technology Officer & Executive Vice President at Genesys, drives the technical vision and product development roadmap for the company's omnichannel solutions. Overseeing the engineering and research divisions, the Chief Technology Officer ensures the software remains capable of fostering customer trust through advanced personalization. Nethercutt architects the next generation of contact center features, focusing on AI-driven empathy and scalable interaction models. By leading the technical strategy, the Executive Vice President aligns product innovation with the evolving needs of the global market. Glenn Nethercutt collaborates with other C-suite leaders to integrate cutting-edge technology into the core business model, maintaining the company's competitive edge. This leadership role involves managing large-scale development projects that enhance user experience and operational efficiency, ensuring that the technology stack supports the company's mission to provide seamless, personalized customer interactions across every digital and voice channel.

Larry Shurtz, the Chief Sales Officer (CSO) at Genesys, directs the global sales strategy and revenue growth initiatives for the company's contact center software. Overseeing the expansion of market share, the Chief Sales Officer ensures that organizations worldwide gain access to tools for personalization at scale. Shurtz manages the sales teams responsible for building long-term customer trust and loyalty through strategic partnerships. By analyzing market trends and customer requirements, the Chief Sales Officer (CSO) tailors the company's outreach to meet the specific needs of diverse industries. Larry Shurtz coordinates with marketing and product teams to ensure that sales efforts align with the overall mission of delivering empathetic customer experiences. This leadership role involves driving revenue through high-impact client engagements and fostering a culture of performance, ensuring that the company maintains its position as a premier provider of omnichannel solutions in the global software market.

Eva Majorska, the Chief People Officer at Genesys, directs the human capital strategy and organizational culture for the company. Overseeing talent acquisition, employee development, and workplace engagement, the Chief People Officer ensures that the workforce remains aligned with the mission of fostering customer trust and empathy. Majorska architects programs that support professional growth and diversity, creating an environment where innovation thrives. By managing the internal culture, the Chief People Officer supports the company's ability to deliver high-quality software solutions to a global client base. Eva Majorska collaborates with executive leadership to ensure that organizational structures support the company's strategic goals and operational efficiency. This leadership role involves implementing policies that attract and retain top-tier talent, ensuring that the company maintains the human expertise necessary to lead the omnichannel customer experience industry while promoting a collaborative and inclusive workplace culture across all regional operations.