Genesys
Highly Engaged Employees
Highly Engaged EmployeesCustomer Engagement Platforms · California, United States · 5K - 10K Employees
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Overview
Headquarters
1302 El Camino Real Ste 300, Menlo Park,...Phone Number
(650) 466-1100Website
www.genesys.comRevenue
$2.6 BillionIndustry
ZI Rank: 4
Signal Type
Jan
Feb
Mar
Apr
May
Jun
ZI Rank
14
11
17
7
5
4
About Genesys
Genesys, headquartered in Daly City, California, and founded in 1990, is a software company offering omnichannel customer experience and contact center solutions that allow organizations to provide personalization at scale, interact with empathy, and foster customer trust and loyalty.Explore more
Genesys Org Chart
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Revenue
Number of Employees
Type
Funding
Founded In
Genesys
$2.6B
5K - 10K
Private
$5.7B
1990
Adriano PradoManager, Business System & Chief Financial Officer
Products Owned by Genesys
PureCloud
Interactive Intelligence Customer I...
Genesys
Altocloud
Company Profile Activity
Activity Insights
Genesys is experiencing very low activity levels compared to other companies in the Software sector.
What does this means?
Genesys is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about Genesys.
Genesys financials insights
Gather financial insights about Genesys, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2016
Corporate Investment
$900M
2020
Debt
$2.7B
2021
Unspecified
$580M
2025
Other Financing Round
$1.5B
Genesys Tech Stack
A closer look at the technologies used by Genesys
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Most Recent Scoops
Mergers & Acquisitions (M&A)
Mergers & Acquisitions, Acquisitions, Mergers
Open Position
Open Position
Open Position
Person-Based
Artificial Intelligence, Customer Experience
Genesys News & Media
More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds
As their expectations rise, consumers embrace AI’s potential to improve service, while organizations face growing pressure to balance operational efficiency with customer loyalty Genesys®, a global cloud leader in AI-Powered Experience Orchestration, released the fifth edition of its “State of Customer Experience” report, revealing that customer experience (CX) has become an increasingly decisive factor in consumer […]Genesys buys Pinkfish to enable automated customer experiences - - Enterprise Times
Genesys has acquired Pinkfish, an agentic orchestration workflow company to expand Genesys Cloud AI with MCP-based tool integrationC1 Recognized as 2025 Genesys Expansion Partner of the Year
BLOOMINGTON, Minn., April 27, 2026 /PRNewswire/ -- Today, C1, a global leader in technology solutions engineered for outcomes, announced recognition as a 2025 Expansion Partner of the Year by Genesys®, a global cloud leader in AI-Powered Experience Orchestration. The Genesys Partner of...Genesys and Fujitsu Transform AEON Financial Service's Contact Center Operations with Genesys Cloud Delivers Customers an Improved Self-Service Experience Resulting in Higher Completion and Reduced Wait Times
Tokyo and Kawasaki, Japan, Feb 6, 2026 - (JCN Newswire) - Genesys® Cloud Services, Inc. (Headquarters: Minato-ku, Tokyo; President: Paul Ito Ricci, hereinafter Genesys), a global cloud leader in AI-Powered Experience Orchestration, and Fujitsu Limited (Headquarters: Kawasaki City, Kanagawa Prefecture; President and CEO: Takahito Tokita; hereinafter Fujitsu) which led the implementation of Genesys Cloud, announced the successful transformation of AEON Financial Service Co., Ltd. (Headquarters: Ch
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Genesys, headquartered in Daly City, California, and founded in 1990, is a software company offering omnichannel customer experience and contact center solutions that allow organizations to provide personalization at scale, interact with empathy, and foster customer trust and loyalty.... Read More
