DATAMARK Executive and Leadership Team

Jim Strickland, the Chief Executive Officer at DATAMARK, directs the overarching corporate strategy and vision. This leadership role involves guiding the company's expansion across its global delivery centers in the U.S., Mexico, and India, ensuring alignment with Fortune 500 companies, large enterprises, and government agencies. Strickland focuses on driving innovation in Customer Experience (CX) and Business Process Outsourcing (BPO) services, including omnichannel and multilingual contact center solutions. The Chief Executive Officer's responsibilities extend to fostering strategic partnerships and maintaining DATAMARK's position as a leader in document lifecycle management and digital mailroom services. By setting clear objectives, Jim Strickland ensures the company consistently meets and exceeds client expectations, solidifying its market presence and driving sustainable growth through robust operational frameworks and forward-thinking initiatives.

Daniel Lapointe, the Chief Operating Officer at DATAMARK, executes the operational strategies that power the company's global service delivery. Overseeing the day-to-day functions across delivery centers in the U.S., Mexico, and India, the Chief Operating Officer ensures seamless execution of Customer Experience (CX) and Business Process Outsourcing (BPO) services. Lapointe's purview includes optimizing omnichannel and multilingual contact center operations, enhancing efficiency in document lifecycle management, and streamlining digital mailroom processes. This critical role involves managing resources, implementing best practices, and driving continuous improvement to meet the demands of Fortune 500 companies, large enterprises, and government agencies. By focusing on operational excellence, Daniel Lapointe directly contributes to DATAMARK's ability to provide reliable and high-quality services, reinforcing the company's reputation for dependable BPO solutions.

William Randag, the President at DATAMARK, drives revenue generation and market expansion initiatives across the organization. This leadership position involves cultivating strategic relationships with Fortune 500 companies, large enterprises, and government agencies, ensuring DATAMARK's comprehensive Customer Experience (CX) and Business Process Outsourcing (BPO) services meet evolving client needs. Randag's responsibilities encompass overseeing sales strategies, business development, and client engagement, particularly for omnichannel and multilingual contact center solutions, as well as document lifecycle management and digital mailroom services. The President's role is pivotal in translating market opportunities into tangible business growth, coordinating efforts across global delivery centers in the U.S., Mexico, and India. By championing client success and fostering strong partnerships, William Randag directly impacts DATAMARK's financial performance and strengthens its competitive standing in the BPO industry.

Kelly Schlageter, the Chief People Officer at DATAMARK, architects the human capital strategy essential for global operational success. This executive champions initiatives that foster a high-performance culture across all delivery centers in the U.S., Mexico, and India, ensuring a motivated and skilled workforce. The Chief People Officer oversees talent acquisition, development, and retention programs, critical for supporting DATAMARK's extensive Customer Experience (CX) and Business Process Outsourcing (BPO) services. Schlageter's focus includes cultivating an environment that supports the unique needs of Fortune 500 companies, large enterprises, and government agencies, particularly in areas like multilingual contact center operations. By prioritizing employee engagement and professional growth, Kelly Schlageter ensures the team's capabilities align with the company's strategic goals, driving service excellence and reinforcing DATAMARK's commitment to its people as a core business asset.