DATAMARK Executive and Leadership Team

Jim Strickland, the Chief Executive Officer at DATAMARK, directs the overarching corporate strategy and vision. Strickland guides the company's expansion into new markets and service offerings, ensuring alignment with Fortune 500 client needs and government agency requirements. This leadership role involves fostering innovation in Customer Experience (CX) and Business Process Outsourcing (BPO) solutions, particularly in omnichannel and multilingual contact center services. By setting strategic objectives, Jim Strickland ensures DATAMARK maintains its position as a leading global provider, driving operational excellence across delivery centers in the U.S., Mexico, and India. The focus remains on enhancing client outcomes through scalable and efficient BPO operations, including document lifecycle management and digital mailroom services.

Daniel Lapointe, the Chief Operating Officer at DATAMARK, executes the operational strategies across all global delivery centers. Lapointe oversees the day-to-day management of contact center services, ensuring seamless delivery of omnichannel and multilingual support to a diverse client base. This critical function involves optimizing processes for document lifecycle management and digital mailroom services, directly impacting efficiency and client satisfaction. Daniel Lapointe drives operational improvements, focusing on scalability and technological integration to meet the demands of large enterprises and government agencies. The COO's purview includes managing resources, enhancing service quality, and ensuring robust operational frameworks are in place to support DATAMARK's global footprint in the U.S., Mexico, and India.

William Randag, the President at DATAMARK, drives revenue growth and client relationship management for the global Contact Center and Business Process Outsourcing (BPO) company. Randag focuses on expanding DATAMARK's market presence by securing and nurturing partnerships with Fortune 500 companies, large enterprises, and government agencies. This leadership position involves overseeing sales strategies and ensuring that the company's comprehensive suite of services, including omnichannel, multilingual contact center solutions, document lifecycle management, and digital mailroom services, effectively meets client objectives. William Randag plays a key part in translating market needs into actionable business development plans, reinforcing DATAMARK's commitment to delivering high-value CX solutions from its U.S., Mexico, and India delivery centers.

Kelly Schlageter, the Chief People Officer at DATAMARK, architects the human capital strategy, vital for delivering exceptional Customer Experience (CX) and Business Process Outsourcing (BPO) services. Schlageter leads talent acquisition, development, and retention initiatives across DATAMARK's global operations in the U.S., Mexico, and India. This role is fundamental to building and maintaining a high-performing workforce capable of supporting Fortune 500 companies and government agencies. Kelly Schlageter ensures that employee engagement and culture align with the company's mission of providing superior omnichannel and multilingual contact center solutions. By focusing on people, Schlageter directly influences service quality and operational effectiveness in areas like document lifecycle management and digital mailroom services.