Leadership Overview
StarTek has 7 executives leading key functions including strategy, operations, sales, human resources, and facilities management.
Focused on delivering superior customer experience management, StarTek drives global business process outsourcing solutions through advanced technology and omni-channel support to empower corporations across diverse industries worldwide.
Focused on delivering superior customer experience management, StarTek drives global business process outsourcing solutions through advanced technology and omni-channel support to empower corporations across diverse industries worldwide.
Leadership Roles at StarTek
Atsushi Kajiwara - Chief Executive Officer
Atsushi Kajiwara, the Chief Executive Officer at StarTek, directs the overarching corporate strategy and long-term vision for the organization. By prioritizing technology-enabled business process outsourcing, Kajiwara ensures the company maintains a competitive edge in the global customer experience market. This leadership role involves constant engagement with the Board to align operational goals with shareholder expectations. Overseeing the expansion of service capabilities, the Chief Executive Officer fosters innovation across all omni-channel platforms. Atsushi Kajiwara maintains a focus on sustainable growth, ensuring that the company delivers high-value back office and technology services to international clients. Through rigorous market analysis and strategic planning, the Chief Executive Officer optimizes the organizational structure to support complex client requirements. This executive leadership ensures that the company remains a premier partner for corporations seeking to enhance customer engagement and operational efficiency on a global scale.
Susan Carson - Interim Chief Executive Officer
Susan Carson, the Interim Chief Executive Officer at StarTek, manages the immediate operational continuity and strategic transition phases for the enterprise. By stabilizing core business processes, Carson ensures that the delivery of omni-channel customer experience management remains uninterrupted for global clients. This leadership role requires close collaboration with department heads to maintain performance standards and service quality. Overseeing the execution of current business initiatives, the Interim Chief Executive Officer drives efficiency across all back office and technology service lines. Susan Carson monitors key performance indicators to ensure that the company meets its contractual obligations while navigating organizational shifts. By streamlining internal communication and decision-making processes, the Interim Chief Executive Officer supports the workforce during this period of transition. This role remains critical for maintaining the company's reputation as a reliable provider of business process outsourcing solutions while preparing the organization for future strategic developments.
Dylan Milmine - Chief Executive Officer & Escalations Executive
Dylan Milmine, the Chief Executive Officer & Escalations Executive at StarTek, directs high-level resolution strategies for complex client challenges and operational bottlenecks. By addressing critical service escalations, Milmine ensures that the company upholds its commitment to excellence in customer experience management. This leadership role involves architecting robust response frameworks that mitigate risk and preserve long-term client relationships. Overseeing the integration of advanced technology into problem-solving workflows, the Chief Executive Officer & Escalations Executive enhances the speed and accuracy of service delivery. Dylan Milmine coordinates with cross-functional teams to identify systemic issues and implement permanent process improvements. By leveraging deep industry expertise, the Chief Executive Officer & Escalations Executive transforms potential service failures into opportunities for operational refinement. This role provides the necessary oversight to ensure that the company maintains its status as a trusted partner for corporations requiring sophisticated, technology-enabled business process outsourcing solutions.
Bhoop Panwar - President, Facilities & Administrationnmobile
Bhoop Panwar, the President, Facilities & Administrationnmobile at StarTek, directs the physical infrastructure and administrative support systems required for global operations. By managing the company's real estate portfolio and office environments, Panwar ensures that all facilities support the delivery of omni-channel customer experience management. This leadership role involves overseeing the maintenance, security, and technological readiness of workspaces across international locations. Bhoop Panwar coordinates with operational teams to ensure that facility capacity aligns with business growth and service demands. By optimizing administrative processes and resource allocation, the President, Facilities & Administrationnmobile enhances the overall efficiency of the organization. This role requires a focus on cost management and sustainability to support the company's financial health. Through the strategic management of physical assets, the President, Facilities & Administrationnmobile provides the stable foundation necessary for the company to deliver high-quality back office and technology services to corporations around the world.
Beverley Sinclair - Chief Operations Officer
Beverley Sinclair, the Chief Operations Officer at StarTek, directs the daily execution of global business process outsourcing services. By managing the delivery of omni-channel customer experience management, Sinclair ensures that operational workflows remain efficient and scalable. This leadership role involves overseeing the deployment of technology services across diverse international markets to meet client demands. Beverley Sinclair monitors performance metrics to drive continuous improvement in back office operations and service quality. By aligning operational resources with strategic objectives, the Chief Operations Officer supports the company's mission to provide seamless support to corporations worldwide. This role requires constant coordination with regional teams to ensure consistent service delivery standards. Through the implementation of best practices and process optimization, the Chief Operations Officer enhances the overall value proposition for clients. Sinclair maintains a focus on operational excellence, ensuring that the company remains a leader in the competitive business process outsourcing landscape.
Carmelo Perez - Chief Sales Officer
Carmelo Perez, the Chief Sales Officer at StarTek, directs the global revenue strategy and business development initiatives. By identifying new market opportunities for omni-channel customer experience management, Perez expands the company's footprint across various industries. This leadership role involves architecting sales pipelines and managing relationships with major corporate clients seeking technology-enabled outsourcing solutions. Carmelo Perez oversees the sales team to ensure that value propositions align with the specific needs of international organizations. By analyzing market trends and competitive positioning, the Chief Sales Officer drives growth and secures long-term service contracts. This role requires close collaboration with the operations team to ensure that sales promises translate into successful service delivery. Through strategic networking and client engagement, the Chief Sales Officer strengthens the company's market presence. Perez focuses on revenue diversification and the acquisition of high-value accounts to support the company's overarching financial and strategic objectives.
S.M Gupta - Global Chief People Officer
S.M Gupta, the Global Chief People Officer at StarTek, directs the human capital strategy and organizational culture initiatives. By overseeing talent acquisition, employee development, and retention programs, Gupta ensures that the company maintains a high-performing workforce capable of delivering complex customer experience solutions. This leadership role involves architecting inclusive workplace policies that support a diverse, global team. S.M Gupta coordinates with regional leadership to align people strategies with the company's operational goals and business process outsourcing requirements. By fostering a culture of continuous learning and professional growth, the Global Chief People Officer enhances employee engagement and productivity. This role requires constant attention to workforce planning and organizational design to support the company's expansion. Through the implementation of effective performance management systems, the Global Chief People Officer ensures that the company attracts and retains top-tier talent necessary to maintain its competitive advantage in the global service industry.

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