StarTek Executive and Leadership Team

Tejasvi Rode, the Chief Executive Officer at StarTek, directs the company's overarching strategic vision and global operations. This leadership role involves steering StarTek's expansion in the technology-enabled business process outsourcing sector, ensuring alignment with market demands for omni-channel customer experience management and back-office solutions. Rode's focus centers on driving innovation and operational excellence across all service lines. The Chief Executive Officer's mandate includes fostering key client relationships and identifying new growth opportunities within diverse industries. By optimizing resource allocation and championing strategic initiatives, Tejasvi Rode ensures StarTek maintains its competitive edge and delivers exceptional value to its global clientele. This executive guides the company's direction, focusing on sustainable growth and market leadership.

Kathleen Casucci, the Chief Executive Officer, Support & Representative at StarTek, spearheads the strategic direction and operational execution for the company's core support and representative services. This critical role involves optimizing omni-channel customer experience management, ensuring seamless interactions across all touchpoints. Casucci's leadership drives the development and implementation of best practices in customer service delivery, directly impacting client satisfaction and retention. The Chief Executive Officer, Support & Representative's responsibilities extend to enhancing the capabilities of support teams and leveraging technology to improve service efficiency. By focusing on representative performance and operational scalability, Kathleen Casucci ensures StarTek consistently meets and exceeds client expectations in delivering high-quality support solutions. This executive's efforts are central to maintaining StarTek's reputation for excellence in customer engagement.

Susan Carson, the Interim Chief Executive Officer at StarTek, provides critical leadership during a transitional period, ensuring continuity and strategic momentum. This role involves overseeing all facets of the company's operations, from technology-enabled business process outsourcing to customer experience management. Carson's immediate focus is on maintaining operational stability and executing key strategic objectives that support StarTek's global client base. The Interim Chief Executive Officer's responsibilities include guiding executive teams, fostering a productive work environment, and ensuring that client commitments are met without interruption. By applying extensive experience in business operations, Susan Carson drives forward initiatives aimed at enhancing service delivery and operational efficiency. This leadership ensures StarTek continues its mission of providing robust back-office and technology services worldwide.

Gurpal Singh, the Global Chief Operating Officer at StarTek, orchestrates the company's worldwide operational framework, ensuring efficiency and scalability across all business units. This executive directs the implementation of technology-enabled business process outsourcing solutions, optimizing omni-channel customer experience management and back-office functions. Singh's purview includes enhancing operational workflows, driving process improvements, and ensuring seamless service delivery to a global clientele. The Global Chief Operating Officer's strategic focus involves managing complex operational challenges and fostering a culture of continuous improvement. By overseeing global operational teams and resource allocation, Gurpal Singh ensures StarTek's infrastructure effectively supports its growth objectives and client needs. This leadership is pivotal in maintaining StarTek's position as a premier provider of business process solutions.

Bhoop Panwar, the President, Facilities & Administrationnmobile at StarTek, oversees the critical infrastructure and administrative functions that support the company's global operations. This executive's responsibilities encompass managing facilities, ensuring operational readiness, and directing administrative processes essential for StarTek's technology-enabled business process outsourcing services. Panwar's leadership ensures that all physical and administrative resources are optimized to facilitate seamless customer experience management and back-office operations. The President, Facilities & Administrationnmobile's focus includes maintaining secure and efficient work environments, managing vendor relationships, and implementing policies that enhance operational support. By ensuring the smooth functioning of facilities and administrative departments, Bhoop Panwar directly contributes to StarTek's ability to deliver consistent, high-quality services to its international client base. This executive's role is fundamental to operational stability.

Beverley Sinclair, the Chief Operations Officer at StarTek, drives operational excellence and efficiency within the company's extensive service delivery network. This role focuses on refining the processes that underpin StarTek's technology-enabled business process outsourcing solutions, particularly in omni-channel customer experience management and back-office support. Sinclair's leadership ensures that operational teams are equipped with the necessary tools and strategies to meet client demands effectively. The Chief Operations Officer's responsibilities include managing day-to-day operations, identifying areas for process enhancement, and ensuring compliance with industry standards. By optimizing resource utilization and streamlining workflows, Beverley Sinclair contributes significantly to StarTek's ability to provide reliable and high-quality services to corporations worldwide. This executive's efforts are key to maintaining operational integrity and client satisfaction.

Carmelo Perez, the Chief Sales Officer at StarTek, leads the global sales strategy and execution, driving revenue growth and market penetration for the company's diverse service offerings. This executive is responsible for expanding StarTek's footprint in technology-enabled business process outsourcing, focusing on omni-channel customer experience management and back-office solutions. Perez's role involves building and managing high-performing sales teams, cultivating strategic client partnerships, and identifying new business opportunities across various industries. The Chief Sales Officer's mandate includes developing innovative sales approaches and ensuring alignment between sales efforts and the company's overall strategic objectives. By fostering strong client relationships and driving market expansion, Carmelo Perez plays a vital role in StarTek's continued success and global reach. This leadership ensures sustained commercial momentum.

S.M. Gupta, the Global Chief People Officer at StarTek, directs the comprehensive human capital strategy, ensuring the development and engagement of a high-performing global workforce. This executive oversees all aspects of talent management, including recruitment, employee relations, compensation, and benefits, crucial for supporting StarTek's technology-enabled business process outsourcing solutions. Gupta's leadership focuses on cultivating a positive organizational culture that attracts and retains top talent, essential for delivering exceptional omni-channel customer experience management. The Global Chief People Officer's mandate includes implementing innovative HR practices that align with business objectives and foster employee growth. By championing people-centric initiatives and strategic workforce planning, S.M. Gupta ensures StarTek possesses the skilled personnel necessary to drive operational excellence and client success worldwide. This executive's vision shapes the company's human capital.

Adrian Agento, the Team Captain at StarTek, provides direct leadership and guidance to operational teams, ensuring high performance in customer experience management and back-office support. This role involves fostering a collaborative team environment and driving the execution of daily tasks aligned with StarTek's service delivery standards. Agento's responsibilities include mentoring team members, monitoring performance metrics, and ensuring adherence to established protocols within the technology-enabled business process outsourcing framework. The Team Captain's focus is on empowering team members to achieve individual and collective goals, thereby enhancing overall service quality. By directly supervising and motivating teams, Adrian Agento plays a crucial part in maintaining the operational efficiency and client satisfaction that StarTek is known for. This leadership ensures frontline service excellence.