Radius Executive and Leadership Team

Ed Lubets, the Chief Operating Officer at Radius, manages the daily execution of omnichannel customer engagement services across all fourteen global locations. Lubets optimizes internal workflows to ensure consistent service delivery for every client interaction. Overseeing the workforce of 4,000+ employees, the Chief Operating Officer implements scalable processes that enhance operational efficiency and service reliability. Ed Lubets drives the integration of new technology into existing call center frameworks to improve performance outcomes. This role requires constant coordination with regional managers to maintain high standards of quality control. By streamlining communication channels and resource allocation, the Chief Operating Officer supports the company's mission of providing seamless customer experiences. Lubets monitors key performance indicators to identify areas for improvement, ensuring that the operational infrastructure remains robust enough to handle high-volume demands while maintaining the precision required for complex client requirements.

Steven Leckerman, the Managing Director & Chief Operating Officer at Radius, architects the strategic logistics and supply chain frameworks necessary for large-scale customer engagement operations. Leckerman focuses on the tactical deployment of resources to ensure that service delivery remains agile in a rapidly changing market. By managing the intersection of high-level strategy and ground-level operations, the Managing Director & Chief Operating Officer drives the optimization of service centers. Steven Leckerman oversees the implementation of standardized protocols that allow the company to maintain consistent quality across diverse geographic regions. This leadership position involves balancing immediate operational needs with long-term business development goals. Through the application of advanced management techniques, the Managing Director & Chief Operating Officer enhances the overall productivity of the organization. Leckerman ensures that all operational units remain aligned with the broader corporate mission of delivering reliable, integrated solutions to every client.

Stephen Elliott, the Managing Director & Chief Information Officer at Radius, directs the technological infrastructure and digital transformation initiatives that power the company's omnichannel engagement platforms. Elliott oversees the development of secure, scalable software solutions that enable seamless communication between clients and customers. By integrating advanced data analytics into the service model, the Managing Director & Chief Information Officer drives innovation in how the firm processes and manages information. Stephen Elliott leads the IT department in maintaining robust cybersecurity standards across all fourteen locations. This role involves constant collaboration with other executive leaders to ensure that technology investments directly support business growth and operational efficiency. Through the deployment of cutting-edge tools, the Managing Director & Chief Information Officer ensures that the company remains at the forefront of the industry. Elliott prioritizes the stability and performance of all digital systems to guarantee uninterrupted service delivery.

Jennifer Ditnes, the Chief Administrative Officer (CAO) at Radius, manages the internal governance, human resources, and corporate compliance frameworks that support the company's 4,000+ employees. Ditnes oversees the administrative policies that ensure a consistent and professional work environment across all global locations. By streamlining organizational processes, the Chief Administrative Officer (CAO) drives the efficiency of internal support functions, allowing the broader team to focus on client-facing activities. Jennifer Ditnes leads the development of talent management programs that foster expertise and knowledge retention within the firm. This leadership role involves coordinating with the executive team to align administrative goals with the company's long-term strategic vision. Through the implementation of rigorous compliance standards, the Chief Administrative Officer (CAO) mitigates risk and ensures that the organization operates with integrity. Ditnes maintains a focus on building a resilient corporate culture that supports the company's mission of providing reliable, consistent service.

Michael Barrist, the Managing Director at Radius, directs the overarching corporate strategy and long-term vision for the organization. Barrist oversees the alignment of business objectives with the evolving demands of the omnichannel customer engagement sector. By fostering a culture of operational excellence, the Managing Director ensures that the company maintains a competitive edge in the global marketplace. Michael Barrist drives the expansion of service capabilities, leveraging decades of industry experience to guide the executive team toward sustainable growth. This leadership role involves constant evaluation of market trends to refine the service delivery model. Through rigorous oversight of corporate initiatives, the Managing Director secures the stability of the firm while navigating complex international business environments. Barrist maintains a focus on high-level performance metrics to ensure that the organization consistently meets the needs of a diverse client base across all operational regions.