Leadership Overview
Radius has 4 executives leading key functions including operations, information technology, and administration.
Focused on delivering integrated omnichannel customer engagement, Radius advances global service standards through consistent technology deployment and expert management of complex client interactions across diverse international markets.
Focused on delivering integrated omnichannel customer engagement, Radius advances global service standards through consistent technology deployment and expert management of complex client interactions across diverse international markets.
Leadership Roles at Radius
Ed Lubets - Chief Operating Officer
Ed Lubets, the Chief Operating Officer at Radius, directs all internal service delivery protocols and operational workflows. Managing the daily performance of 4,000 employees, the Chief Operating Officer ensures that omnichannel engagement strategies meet rigorous quality benchmarks. Lubets architects scalable processes that allow the company to maintain consistent service levels across 14 distinct locations. By optimizing resource allocation and workforce management, the Chief Operating Officer drives efficiency throughout the entire service lifecycle. Ed Lubets monitors key performance indicators to guarantee that client requirements remain the primary focus of every interaction. This leadership role involves constant refinement of operational methodologies to support the broader business model of Radius. Through meticulous oversight of service delivery, the Chief Operating Officer secures long-term client satisfaction and operational excellence in a competitive industry landscape.
Steven Leckerman - Managing Director & Chief Operating Officer
Steven Leckerman, the Managing Director & Chief Operating Officer at Radius, manages the expansion of service capabilities and strategic market growth. Focusing on the logistical execution of large-scale client programs, the Managing Director & Chief Operating Officer ensures that operational frameworks support diverse industry requirements. Leckerman directs the implementation of standardized service protocols across all 14 locations to maintain consistency. By fostering strong relationships with key stakeholders, the Managing Director & Chief Operating Officer aligns internal resources with long-term business goals. Steven Leckerman monitors market trends to identify opportunities for service enhancement and operational scaling. This leadership role involves coordinating with other executives to drive organizational performance and revenue growth. Through rigorous oversight of service delivery, the Managing Director & Chief Operating Officer guarantees that Radius provides reliable, high-quality solutions to every client.
Stephen Elliott - Managing Director & Chief Information Officer
Stephen Elliott, the Managing Director & Chief Information Officer at Radius, oversees the technological infrastructure and digital transformation initiatives. Architecting secure, high-performance systems, the Managing Director & Chief Information Officer enables seamless omnichannel communication for global clients. Elliott drives the integration of advanced software solutions to enhance data analytics and customer engagement capabilities. By aligning technical roadmaps with corporate objectives, the Managing Director & Chief Information Officer ensures that Radius maintains a competitive edge in the business services sector. Stephen Elliott manages cross-functional teams to implement robust cybersecurity measures and scalable cloud platforms. This leadership role requires constant innovation to support the evolving needs of the company. Through strategic investment in emerging technologies, the Managing Director & Chief Information Officer optimizes system reliability and performance across all regional operations.
Jennifer Ditnes - Chief Administrative Officer (CAO)
Jennifer Ditnes, the Chief Administrative Officer (CAO) at Radius, directs all corporate governance, human resources, and administrative functions. Overseeing the organizational structure, the Chief Administrative Officer (CAO) ensures that internal policies support the 4,000-person workforce. Ditnes architects talent management programs that cultivate expertise and maintain high service standards across the company. By streamlining administrative processes, the Chief Administrative Officer (CAO) improves organizational agility and reduces operational friction. Jennifer Ditnes collaborates with the executive team to align corporate culture with the mission of providing integrated customer engagement services. This leadership role involves managing compliance, facilities, and internal communications to ensure a cohesive work environment. Through strategic oversight of administrative operations, the Chief Administrative Officer (CAO) supports the overall stability and growth of Radius in the competitive business services market.
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