Conduent Executive and Leadership Team

November, 2026

Leadership Overview

Conduent has 10 executives leading key functions including strategy, financial oversight, operational excellence, human resources, and information technology.

Focused on delivering mission-critical digital platforms and automation, Conduent empowers government and commercial organizations to modernize transaction processing and enhance service delivery through advanced data-driven solutions.

Leadership Roles at Conduent

  • Chief Executive Officer - Harsha Agadi
  • Chief Financial Officer - Giles Goodburn
  • Government Sector Vice President & Chief Financial Officer - Michael Deckelman
  • Government Sector Vice President & Chief Financial Officer - Anja Eastman
  • Director, Operational Excellence & Chief of Staff - Rachel Flickinger
  • Senior Executive Assistant To Chief Human Resources Officer - Shammara Washington
  • Chief Information Officer, Commercial Business Unit - Kalyan Peri
  • Senior Director, Chief of Staff Government Solutions - Lily Eyraud
  • Senior Director, Chief of Staff. Strategic Programs, Public Sector Solutions - Jessica Chu
  • Chief Information & Technology Officer - Narayanan Sundaresan
  • Harsha Agadi - Chief Executive Officer

    Harsha Agadi, the Chief Executive Officer at Conduent, directs the overarching corporate strategy and long-term vision for the organization. Agadi oversees the integration of digital platforms and automation services across diverse government and commercial sectors. By aligning business units with market demands, the Chief Executive Officer ensures consistent growth and operational efficiency. This leadership role involves constant engagement with the Board to refine the company's competitive positioning in the global business services landscape. Harsha Agadi maintains a focus on scaling transaction processing capabilities to meet evolving client needs. Through rigorous oversight of enterprise-wide initiatives, the Chief Executive Officer drives the transformation of complex public-sector operations. Ultimately, Agadi secures the company's market impact by fostering innovation and maintaining high standards of service delivery across all managed service portfolios.
    Harsha Agadi

    Giles Goodburn - Chief Financial Officer

    Giles Goodburn, the Chief Financial Officer at Conduent, manages the financial health and capital allocation strategies for the entire enterprise. Goodburn oversees fiscal planning, reporting, and investor relations to ensure alignment with corporate growth objectives. By analyzing market trends in transportation and healthcare, the Chief Financial Officer optimizes resource distribution to support high-impact business services. This leadership role involves close collaboration with executive peers to evaluate the profitability of digital platform investments. Giles Goodburn directs the financial architecture required to sustain large-scale transaction processing solutions. Through disciplined cost management and revenue forecasting, the Chief Financial Officer strengthens the company's balance sheet. Ultimately, Goodburn provides the necessary financial rigor to support the expansion of managed services across North American and international markets, ensuring long-term stability and shareholder value.
    Giles Goodburn

    Michael Deckelman - Government Sector Vice President & Chief Financial Officer

    Michael Deckelman, the Government Sector Vice President & Chief Financial Officer at Conduent, manages the financial performance of public-sector operations. Deckelman oversees budget execution and fiscal compliance for government-facing digital platforms and transaction processing services. By monitoring regional market dynamics, the Government Sector Vice President & Chief Financial Officer ensures that public-sector initiatives remain profitable and efficient. This leadership role involves coordinating with agency stakeholders to align service delivery with budgetary constraints. Michael Deckelman directs the financial strategy for complex government contracts, ensuring that automation solutions meet strict regulatory requirements. Through precise financial modeling and risk assessment, the Government Sector Vice President & Chief Financial Officer supports the expansion of public-sector service capabilities. Ultimately, Deckelman secures the financial integrity of government-focused business units, driving sustainable growth within the public sector.
    Michael Deckelman

    Anja Eastman - Government Sector Vice President & Chief Financial Officer

    Anja Eastman, the Government Sector Vice President & Chief Financial Officer at Conduent, manages the financial strategy for government-focused technology solutions. Eastman oversees the fiscal health of public-sector contracts, ensuring that automation and transaction processing services meet performance benchmarks. By analyzing regional market trends, the Government Sector Vice President & Chief Financial Officer optimizes the allocation of resources to support government operations. This leadership role involves collaborating with public-sector leaders to align financial goals with service delivery requirements. Anja Eastman directs the financial planning for large-scale government projects, focusing on long-term sustainability and efficiency. Through rigorous oversight of contract profitability, the Government Sector Vice President & Chief Financial Officer supports the expansion of public-sector service capabilities. Ultimately, Eastman secures the financial stability of government-facing business units, driving consistent value for public-sector clients.

    Rachel Flickinger - Director, Operational Excellence & Chief of Staff

    Rachel Flickinger, the Director, Operational Excellence & Chief of Staff at Conduent, architects internal processes to maximize organizational efficiency. Flickinger oversees the implementation of lean methodologies across business units to streamline service delivery. By facilitating communication between the executive office and functional teams, the Director, Operational Excellence & Chief of Staff ensures that strategic priorities receive consistent focus. This leadership role involves identifying bottlenecks in transaction processing and deploying automation to resolve operational friction. Rachel Flickinger directs cross-functional projects that enhance the quality of customer experience solutions. Through rigorous performance tracking and process optimization, the Director, Operational Excellence & Chief of Staff supports the company's mission to improve service delivery. Ultimately, Flickinger drives the operational agility required to maintain a competitive edge in the business services industry.

    Shammara Washington - Senior Executive Assistant To Chief Human Resources Officer

    Shammara Washington, the Senior Executive Assistant To Chief Human Resources Officer at Conduent, manages the administrative infrastructure supporting human capital strategy. Washington oversees the coordination of talent management initiatives and organizational development programs. By organizing executive workflows, the Senior Executive Assistant To Chief Human Resources Officer ensures that HR leadership remains focused on high-level workforce planning and employee engagement. This leadership role involves managing complex schedules and communication channels that connect the HR function with broader corporate goals. Shammara Washington directs the logistical execution of internal policy rollouts and recruitment strategies. Through meticulous attention to detail and administrative oversight, the Senior Executive Assistant To Chief Human Resources Officer supports the development of a high-performing workforce. Ultimately, Washington facilitates the smooth operation of the HR department, enabling the company to attract and retain top talent.

    Kalyan Peri - Chief Information Officer, Commercial Business Unit

    Kalyan Peri, the Chief Information Officer, Commercial Business Unit at Conduent, directs the technology roadmap for commercial service offerings. Peri oversees the development and maintenance of digital platforms that support customer experience and business process outsourcing. By integrating advanced data analytics into commercial solutions, the Chief Information Officer, Commercial Business Unit ensures that clients receive actionable insights. This leadership role involves managing the technical infrastructure required to scale transaction processing for commercial partners. Kalyan Peri directs the deployment of secure, reliable software systems that drive operational efficiency. Through strategic technology investments, the Chief Information Officer, Commercial Business Unit supports the growth of the commercial business unit. Ultimately, Peri ensures that the company's technological capabilities remain at the forefront of the industry, providing robust support for diverse commercial client needs.

    Lily Eyraud - Senior Director, Chief of Staff Government Solutions

    Lily Eyraud, the Senior Director, Chief of Staff Government Solutions at Conduent, manages the strategic execution of government-focused business initiatives. Eyraud oversees the alignment of departmental goals with the broader mission of providing efficient public-sector services. By coordinating cross-functional teams, the Senior Director, Chief of Staff Government Solutions ensures that government solutions are delivered with precision and speed. This leadership role involves managing the flow of information between the government solutions leadership and the executive office. Lily Eyraud directs the implementation of strategic programs that enhance the company's impact in the public sector. Through proactive problem-solving and operational oversight, the Senior Director, Chief of Staff Government Solutions supports the growth of government-facing business units. Ultimately, Eyraud facilitates the successful delivery of complex public-sector projects, ensuring that the company meets the evolving needs of government clients.

    Jessica Chu - Senior Director, Chief of Staff. Strategic Programs, Public Sector Solutions

    Jessica Chu, the Senior Director, Chief of Staff. Strategic Programs, Public Sector Solutions at Conduent, directs the planning and execution of key strategic initiatives within the public sector. Chu oversees the development of programs that leverage automation and data to improve government service delivery. By managing the integration of new strategic projects, the Senior Director, Chief of Staff. Strategic Programs, Public Sector Solutions ensures that public-sector solutions remain innovative and effective. This leadership role involves coordinating with internal stakeholders to drive the adoption of new technologies in government operations. Jessica Chu directs the assessment of program performance, ensuring that strategic goals are met with high efficiency. Through meticulous project management and strategic oversight, the Senior Director, Chief of Staff. Strategic Programs, Public Sector Solutions supports the company's mission to modernize public-sector operations. Ultimately, Chu drives the success of strategic programs that enhance the company's market position.

    Narayanan Sundaresan - Chief Information & Technology Officer

    Narayanan Sundaresan, the Chief Information & Technology Officer at Conduent, directs the global technology strategy and digital infrastructure. Sundaresan oversees the development of scalable platforms that power transaction processing and automation services. By integrating cutting-edge technology into the company's service offerings, the Chief Information & Technology Officer ensures that clients benefit from modern, efficient solutions. This leadership role involves managing the enterprise-wide technology stack and ensuring robust cybersecurity measures. Narayanan Sundaresan directs the innovation pipeline, focusing on emerging technologies that enhance service delivery across all sectors. Through strategic oversight of IT operations, the Chief Information & Technology Officer supports the company's mission to streamline processes and improve operational efficiency. Ultimately, Sundaresan drives the technological transformation of the business, ensuring that the company remains a leader in providing digital platforms and automation solutions.
    Narayanan Sundaresan

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    Frequently Asked Questions Regarding Conduent Top Executives and Leadership Team

    Who leads Conduent?
    Conduent is led by Harsha Agadi (Chief Executive Officer), along with executives such as Giles Goodburn (Chief Financial Officer) and Michael Deckelman (Government Sector Vice President & Chief Financial Officer).
    Who is part of Conduent’s executive team?
    The executive team of Conduent includes leaders such as Harsha Agadi (Chief Executive Officer), Giles Goodburn (Chief Financial Officer), Michael Deckelman (Government Sector Vice President & Chief Financial Officer) and other senior executives.
    How many executives does Conduent have?
    Conduent has 10 executives leading key business areas.
    What roles are included in Conduent’s leadership team?
    The leadership team of Conduent includes roles such as Chief Executive Officer, Chief Financial Officer, Government Sector Vice President & Chief Financial Officer, Government Sector Vice President & Chief Financial Officer, Director, Operational Excellence & Chief of Staff.