Citizen Advocates Executive and Leadership Team

Courtney Frank, the Chief Financial Officer at Citizen Advocates, manages the fiscal health and long-term economic strategy of the organization. Overseeing budget allocation and financial reporting, the Chief Financial Officer ensures that resources remain directed toward critical developmental and behavioral health programs. This role involves analyzing revenue streams and optimizing cost structures to support the expansion of services across the region. By implementing robust financial controls, Courtney Frank mitigates risk and maintains the stability required for sustained growth. The Chief Financial Officer collaborates with the board to forecast future funding needs and secure the capital necessary for infrastructure improvements. Through precise management of assets and liabilities, Frank protects the financial interests of the organization. This leadership function demands a deep understanding of healthcare economics and regulatory compliance. Ultimately, the Chief Financial Officer provides the fiscal foundation that allows the organization to continue delivering high-quality support to individuals in need.

Kati Jock, the Vice President, Operations & Finance, Chief Operating Officer at Citizen Advocates, directs the integration of financial planning with daily operational workflows. Managing the logistical requirements of behavioral health programs, the Vice President, Operations & Finance, Chief Operating Officer ensures that service delivery remains efficient and scalable. This role involves optimizing the supply chain and administrative processes to support the diverse needs of the client base. By aligning operational capacity with financial targets, Kati Jock drives the overall productivity of the organization. The Vice President, Operations & Finance, Chief Operating Officer also oversees the implementation of new technologies to improve service accessibility. Through constant evaluation of operational performance, Jock identifies opportunities for process improvement and resource reallocation. This leadership position requires balancing complex financial constraints with the immediate demands of clinical operations. Ultimately, the Vice President, Operations & Finance, Chief Operating Officer secures the operational excellence necessary to fulfill the mission of the organization.

Jennifer Dishaw, the Chief of Staff at Citizen Advocates, coordinates internal communications and aligns departmental objectives with the broader mission of providing behavioral health support. Managing the executive office, Dishaw facilitates cross-functional collaboration between clinical teams and administrative leadership to ensure seamless service delivery. This role involves streamlining internal processes to enhance the efficiency of developmental programs. By monitoring organizational performance metrics, Jennifer Dishaw drives accountability across all levels of the enterprise. The Chief of Staff also manages high-level projects that support the long-term sustainability of the organization. Through rigorous oversight of daily operations, Dishaw maintains the integrity of the support systems provided to the community. This leadership position requires constant engagement with various stakeholders to refine the internal culture and operational standards. Ultimately, the Chief of Staff secures the alignment of resources with the core goals of the organization, ensuring consistent quality in every program.

Joshua Frank, the Chief Medical Officer at Citizen Advocates, leads the clinical strategy and ensures the highest standards of care for individuals receiving behavioral health support. Overseeing the medical staff and clinical protocols, the Chief Medical Officer maintains compliance with healthcare regulations and best practices. This role involves designing evidence-based treatment plans that address the specific developmental needs of the population served. By fostering a culture of clinical excellence, Joshua Frank drives the quality of care across all medical departments. The Chief Medical Officer collaborates with other executives to integrate medical services into the broader organizational framework. Through continuous monitoring of patient outcomes, Frank refines clinical methodologies to improve the effectiveness of the support programs. This leadership function requires deep expertise in behavioral health and a commitment to patient-centered care. Ultimately, the Chief Medical Officer ensures that every clinical decision aligns with the mission of providing compassionate and effective support to the community.

Jennifer Rowledge, the Chief Operations Officer at Citizen Advocates, manages the day-to-day execution of programs and ensures that service delivery meets the needs of the individuals served. Overseeing the frontline staff and facility management, the Chief Operations Officer maintains the quality and safety of the work environments. This role involves coordinating the daily activities of behavioral health programs to ensure consistent and reliable support. By streamlining operational procedures, Jennifer Rowledge drives the efficiency of the organization and enhances the experience of the participants. The Chief Operations Officer also manages the implementation of organizational policies at the ground level. Through active engagement with program managers, Rowledge identifies and resolves operational bottlenecks that could hinder service delivery. This leadership position requires a focus on practical solutions and the ability to manage diverse teams in a fast-paced environment. Ultimately, the Chief Operations Officer secures the operational stability required to deliver consistent care and support to the community.