Child & Family Services Executive and Leadership Team

Gregory Lazarus, the Chief Executive Officer at Child & Family Services, directs the overarching strategic vision for this nonprofit human service agency. Lazarus manages the alignment of mental health counseling and adoption services with the evolving needs of communities across Massachusetts. By coordinating with the Board, the Chief Executive Officer ensures the long-term sustainability of specialized support programs. This leadership role involves monitoring regional service delivery across Greater New Bedford and Cape Cod to maintain high standards of care. Gregory Lazarus drives organizational growth by securing resources necessary for expanding psychiatric support and counseling initiatives. Through rigorous oversight of agency mission fulfillment, the Chief Executive Officer maintains the integrity of all human service operations. Ultimately, Lazarus secures the operational foundation required to support individuals of all ages throughout the Commonwealth.

Kathryn O'Day, the President & Chief Executive Officer at Child & Family Services, governs the executive administration and external partnerships of the organization. O'Day architects the collaborative framework between clinical departments and community stakeholders to optimize service accessibility. As the President & Chief Executive Officer, O'Day oversees the integration of adoption services and mental health programs into the broader regional healthcare landscape. This role requires constant engagement with public health entities to expand the reach of specialized support programs in Lawrence and Worcester. Kathryn O'Day drives the agency's commitment to excellence by fostering a culture of accountability and compassionate care. By managing high-level institutional relationships, the President & Chief Executive Officer ensures the agency remains a pillar of support for families. O'Day secures the future of these vital services through proactive leadership and community-focused advocacy.

Kimberli Moore, the Chief Financial Officer at Child & Family Services, manages the fiscal health and budgetary planning for the entire agency. Moore directs the allocation of funds across mental health counseling, psychiatry, and adoption service departments to ensure maximum impact. As the Chief Financial Officer, Moore monitors revenue streams and grant funding to sustain operations in Greater Fall River and Plymouth. This role involves rigorous financial reporting and risk management to maintain nonprofit compliance. Kimberli Moore drives efficiency by optimizing resource distribution, allowing the agency to serve more individuals across Massachusetts. By collaborating with the executive team, the Chief Financial Officer provides the economic data necessary for strategic decision-making. Through precise fiscal oversight, Moore secures the financial stability required to support the long-term mission of the organization.

Carolyn Pickett, the Chief of Staff at Child & Family Services, coordinates internal communications and executive workflows to streamline agency operations. Pickett facilitates the execution of strategic initiatives by aligning departmental goals with the core mission of providing mental health and adoption support. As the Chief of Staff, Pickett manages the administrative infrastructure that supports service delivery in Somerville and Florence. This role involves bridging the gap between leadership directives and frontline staff to ensure operational cohesion. Carolyn Pickett drives organizational productivity by refining internal processes and managing high-priority projects. By acting as a central point of contact for the executive team, the Chief of Staff ensures that all programs remain focused on client outcomes. Through diligent management of daily operations, Pickett supports the agency's ability to provide consistent, high-quality care to the community.

Brandt Swanson, the Chief Information Officer at Child & Family Services, architects the digital infrastructure necessary for secure and efficient service delivery. Swanson manages the implementation of health information systems that support psychiatry and counseling records across all regional offices. As the Chief Information Officer, Swanson ensures data privacy and compliance with healthcare regulations while enabling seamless communication between clinical teams. This role involves modernizing technology platforms to improve the accessibility of specialized support programs for clients in Cape Cod and beyond. Brandt Swanson drives innovation by integrating digital tools that enhance the quality of care and administrative efficiency. By collaborating with the executive leadership, the Chief Information Officer aligns technological investments with the agency's long-term growth objectives. Through robust system management, Swanson secures the digital environment essential for protecting sensitive client information.

Melissa Bering, the Chief Human Resources Officer at Child & Family Services, directs talent acquisition, employee development, and organizational culture. Bering manages the recruitment of qualified mental health professionals and support staff to maintain high standards of service across all locations. As the Chief Human Resources Officer, Bering oversees performance management and staff training programs that empower employees to deliver compassionate care. This role involves fostering an inclusive work environment that attracts top talent to the human services sector in Massachusetts. Melissa Bering drives retention by implementing supportive policies and professional growth opportunities for the entire workforce. By collaborating with the executive team, the Chief Human Resources Officer ensures that staffing levels align with the demand for adoption and counseling services. Through strategic workforce planning, Bering secures the human capital necessary for the agency's continued success.

Chanda Coutinho, the Chief Operations Officer at Child & Family Services, oversees the daily logistics and service delivery protocols across all agency facilities. Coutinho directs the operational workflows that support mental health counseling, psychiatry, and adoption services in Greater New Bedford and surrounding areas. As the Chief Operations Officer, Coutinho ensures that all programs meet regulatory standards and client needs through efficient facility management. This role involves optimizing service schedules and resource utilization to maximize the number of individuals served. Chanda Coutinho drives operational excellence by identifying bottlenecks and implementing process improvements that enhance service quality. By working closely with the executive team, the Chief Operations Officer aligns operational capacity with the agency's strategic goals. Through consistent oversight of field operations, Coutinho secures the reliable delivery of essential human services to the community.

Wit Jones, the Honorary Member at Child & Family Services, provides long-term guidance and historical perspective to the executive leadership team. Jones supports the agency's mission by advocating for community engagement and fostering relationships with key stakeholders across Massachusetts. As the Honorary Member, Jones offers insights that help maintain the organization's commitment to its foundational values of service and compassion. This role involves participating in high-level discussions regarding the future direction of mental health and adoption programs. Wit Jones drives awareness of the agency's impact by representing the organization at community events and regional forums. By providing a bridge between the past and the future, the Honorary Member ensures that the agency remains true to its core purpose. Through dedicated service and advisory support, Jones contributes to the enduring legacy of the organization.