BIGGBY COFFEE Executive and Leadership Team

Michael McFall, the Co-Founder & Chief Executive Officer at BIGGBY COFFEE, directs the overarching strategic vision and long-term expansion of the brand. By overseeing the development of coffee, tea, and food service offerings, McFall ensures consistent quality across all franchise locations. This leadership role involves constant collaboration with the board to refine the business model and maintain competitive positioning within the hospitality industry. Michael McFall drives the company toward operational excellence by fostering a culture of innovation and customer-centric service. Through the management of national growth initiatives, the Chief Executive Officer secures the financial health and market relevance of the organization. By prioritizing scalable systems, the Co-Founder & Chief Executive Officer maintains the integrity of the brand while expanding the footprint of the company across diverse regional markets, ultimately ensuring that the mission of providing high-quality beverages remains the primary focus of every franchise operation.

Erin Kaylor, the President & Chief Financial Officer at BIGGBY COFFEE, manages the fiscal health and operational stability of the enterprise. Overseeing financial planning, budgeting, and capital allocation, the President & Chief Financial Officer ensures that the company maintains the resources necessary to support its extensive network of coffee shops. This role involves analyzing revenue streams from coffee, tea, and food sales to optimize profitability across all locations. Erin Kaylor drives long-term financial sustainability by implementing robust accounting practices and risk management strategies. By collaborating with other executives, the President & Chief Financial Officer aligns fiscal goals with the broader growth objectives of the organization. Through the oversight of financial reporting and investment analysis, Kaylor provides the data-driven insights required for informed decision-making. By maintaining a strong balance sheet, the President & Chief Financial Officer secures the future of the company in a competitive hospitality market.

Tim Hoffman, the President at BIGGBY COFFEE, directs the operational execution of the franchise model and ensures the consistent delivery of products across all retail locations. Overseeing the supply chain and quality control for coffee, tea, and food offerings, the President maintains the high standards expected by customers. This role involves working closely with franchise owners to optimize store performance and operational efficiency. Tim Hoffman drives growth by identifying opportunities for process improvement and service enhancement within the hospitality sector. By monitoring regional performance metrics, the President ensures that every location adheres to the core mission of the company. Through the management of operational teams, Hoffman facilitates the successful implementation of new menu items and service protocols. By focusing on the day-to-day success of the franchise network, the President strengthens the overall market position of the brand and ensures that the company continues to thrive in diverse geographic regions.

John Gilkey, the President at BIGGBY COFFEE, focuses on the strategic expansion of the brand and the development of new market territories. Overseeing the recruitment and onboarding of new franchise partners, the President ensures that the growth of the company remains aligned with the established brand culture. This role involves evaluating real estate opportunities and market potential to maximize the reach of the coffee, tea, and pastry business. John Gilkey drives business development by fostering strong relationships with stakeholders and potential investors. By analyzing market data, the President identifies emerging trends that influence the expansion strategy of the organization. Through the oversight of regional development initiatives, Gilkey ensures that the company maintains a consistent presence in key markets. By prioritizing sustainable growth, the President supports the long-term success of the brand and ensures that the company remains a leader in the hospitality industry through disciplined and strategic expansion efforts.

Rita Bettino, the Chief Marketing Officer at BIGGBY COFFEE, architects the brand identity and consumer engagement strategies that define the market presence of the company. Overseeing all promotional campaigns and digital outreach, the Chief Marketing Officer ensures that the unique value proposition of the coffee, tea, and pastry menu reaches target demographics effectively. This role requires close coordination with regional managers to align local marketing efforts with national brand standards. Rita Bettino drives customer loyalty by implementing data-driven initiatives that highlight the quality of the products offered. By analyzing consumer trends, the Chief Marketing Officer optimizes the visibility of the brand in a crowded hospitality landscape. Through the execution of creative advertising and community-focused programs, Bettino strengthens the connection between the company and the public, ensuring that the brand remains a preferred destination for coffee enthusiasts across the entire operational territory of the organization.

Marilynn Funk, the BaM Chief of Staff at BIGGBY COFFEE, manages internal operations and facilitates communication between executive leadership and the broader organization. Overseeing the administrative infrastructure, the BaM Chief of Staff ensures that strategic goals translate into actionable tasks for every department. This role involves streamlining workflows to improve efficiency in the delivery of coffee, tea, and food items. Marilynn Funk drives organizational alignment by coordinating cross-functional projects that support the mission of the company. By maintaining rigorous standards for internal processes, the BaM Chief of Staff supports the executive team in executing complex business objectives. Through the oversight of daily operations, Funk ensures that the company maintains a high level of productivity and service quality. By fostering a cohesive work environment, the BaM Chief of Staff enables the organization to scale effectively while upholding the core values established during the founding of the business.