Atento Executive and Leadership Team

Samira Abdala, the Chief Financial Officer at Atento, directs the global financial strategy and capital allocation processes. Overseeing fiscal reporting and budgetary compliance, the Chief Financial Officer ensures the long-term economic health of the organization. This leadership role involves managing investor relations and optimizing cost structures to support the expansion of Business Process Outsourcing services. By implementing rigorous financial controls, Samira Abdala strengthens the balance sheet and provides the necessary resources for sustainable growth. The Chief Financial Officer collaborates with the executive board to align investment priorities with the broader corporate mission. Through precise financial forecasting and risk management, the Chief Financial Officer maintains the stability required for Atento to compete effectively in the global Customer Experience Management sector. Ultimately, the Chief Financial Officer secures the financial foundation that enables the company to scale operations across diverse international markets while delivering consistent value to stakeholders.

Jorge López Avelar, the Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) at Atento, manages the financial operations and fiscal performance across the USA, Central America, and the Philippines. Overseeing regional revenue cycles and cost management, the Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) ensures that local business units meet profitability targets. This leadership role involves coordinating financial planning with regional operational heads to optimize resource allocation in these specific markets. By analyzing market-specific economic trends, Jorge López Avelar drives financial efficiency and supports the growth of customer experience services in these key regions. The Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) maintains strict adherence to corporate financial standards while navigating the unique regulatory environments of the assigned territories. Through strategic financial oversight, the Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) contributes to the overall fiscal health of the company by ensuring regional operations remain lean and highly productive.

Silvia Castilla, the Group Chief Information Officer at Atento, architects the digital infrastructure and technological roadmap for the entire organization. Overseeing the integration of advanced automation and artificial intelligence, the Group Chief Information Officer drives the modernization of Customer Experience Management platforms. This leadership role involves securing global data networks and ensuring seamless connectivity across all service centers. By deploying scalable cloud solutions, Silvia Castilla enhances operational efficiency and supports the delivery of high-quality outsourcing services. The Group Chief Information Officer works closely with regional leaders to implement standardized technology protocols that improve service speed and accuracy. Through continuous innovation in digital tools, the Group Chief Information Officer enables Atento to maintain a competitive edge in the rapidly evolving business process outsourcing landscape. Ultimately, the Group Chief Information Officer ensures that the technological framework remains robust, secure, and capable of supporting the complex needs of global clients.

Magaly Morales, the Rrhh at Atento, directs the human capital strategy and organizational development initiatives. Overseeing talent acquisition, employee engagement, and workforce training, the Rrhh ensures that the company maintains a high-performing culture capable of delivering exceptional customer experience services. This leadership role involves designing comprehensive programs that foster professional growth and retention across the global workforce. By aligning human resources policies with the broader business objectives, Magaly Morales supports the operational needs of the Business Process Outsourcing division. The Rrhh collaborates with department heads to identify skill gaps and implement training solutions that enhance service quality. Through the management of performance evaluation systems, the Rrhh drives accountability and excellence throughout the organization. Ultimately, the Rrhh cultivates a supportive work environment that empowers employees to meet the complex demands of global clients, ensuring that the company remains a leader in the customer experience management industry.

Angelo Guerra, the Regional Director, Brazil at Atento, oversees all business operations and market expansion efforts within the Brazilian territory. Directing the delivery of Business Process Outsourcing and Customer Experience Management services, the Regional Director, Brazil ensures that local service centers meet the highest standards of quality and efficiency. This leadership role involves managing large-scale client relationships and adapting service models to the specific needs of the Brazilian market. By optimizing operational workflows, Angelo Guerra drives revenue growth and strengthens the company's market position in South America. The Regional Director, Brazil coordinates with global leadership to ensure that local initiatives align with the overarching corporate strategy. Through the effective management of regional teams, the Regional Director, Brazil maintains high levels of client satisfaction and operational productivity. Ultimately, the Regional Director, Brazil secures the company's dominance in the region by fostering innovation and maintaining a focus on delivering superior customer experiences.

Thiago Zanon, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee at Atento, leads the global human resources strategy and oversees the governance of remuneration and sustainability practices. Overseeing the development of corporate culture and ethical standards, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee ensures that the organization remains committed to sustainable business practices. This leadership role involves managing the compensation frameworks and reporting to the board on sustainability metrics. By integrating social responsibility into the core business model, Thiago Zanon enhances the company's reputation and employee value proposition. The Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee works with executive leadership to align human capital initiatives with long-term sustainability goals. Through the oversight of remuneration policies, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee ensures fair and competitive practices that attract and retain top talent globally.