Atento Executive and Leadership Team

Ullyana Lira, the Especialista Suporte Atendimento Ll. Chief Executive Officer Logística Rede at Atento, directs the overarching strategy and operational execution for the company's extensive business process outsourcing and customer experience management services. This leadership position involves architecting scalable solutions that align with Atento's global presence and commitment to client success. The role demands a deep understanding of logistics and network management to ensure seamless service delivery across diverse markets. Ullyana Lira oversees the integration of advanced support systems and the optimization of customer interaction channels, driving efficiency and enhancing client satisfaction. This executive ensures that all operational facets adhere to the highest standards of quality and innovation, directly impacting Atento's market position and revenue generation. The strategic direction set by the Chief Executive Officer Logística Rede is crucial for maintaining Atento's competitive edge in the dynamic business services sector.

Samira Abdala, the Chief Financial Officer at Atento, manages all financial operations and strategic fiscal planning for the global business process outsourcing and customer experience management firm. This critical role involves overseeing budgeting, forecasting, financial reporting, and capital allocation to support Atento's expansive international operations. Samira Abdala ensures robust financial controls and compliance across all regions, safeguarding the company's assets and driving sustainable growth. The Chief Financial Officer's responsibilities extend to evaluating investment opportunities, managing investor relations, and optimizing the company's capital structure to enhance shareholder value. By providing critical financial insights, this executive guides strategic decision-making, enabling Atento to navigate complex market conditions and achieve its long-term objectives. The financial health and strategic investments orchestrated by Samira Abdala are fundamental to Atento's continued expansion and operational excellence.

Silvia Castilla, the Group Chief Information Officer at Atento, leads the company's global technology strategy and digital transformation initiatives for its business process outsourcing and customer experience management services. This executive is responsible for developing and implementing innovative IT solutions that enhance operational efficiency, data security, and client service delivery across Atento's worldwide operations. Silvia Castilla oversees the management of all technology infrastructure, including cloud services, cybersecurity protocols, and data analytics platforms, ensuring they align with business objectives and regulatory requirements. The Group Chief Information Officer drives the adoption of cutting-edge technologies to improve customer engagement and streamline internal processes. By fostering a culture of technological innovation, Silvia Castilla ensures Atento remains at the forefront of the industry, providing clients with state-of-the-art solutions and maintaining a secure, reliable technological backbone for global operations.

Angelo Guerra, the Regional Director, Brazil at Atento, directs all operational activities and strategic growth initiatives within the significant Brazilian market for business process outsourcing and customer experience management. This leadership role involves overseeing service delivery, client relationship management, and business development to ensure Atento's continued success and expansion in Brazil. Angelo Guerra is responsible for managing a substantial workforce and ensuring that all operations meet the company's high standards for quality, efficiency, and client satisfaction. The Regional Director, Brazil drives the implementation of localized strategies that cater to the specific needs of the Brazilian market while aligning with Atento's global objectives. By focusing on operational excellence and market penetration, Angelo Guerra plays a pivotal role in strengthening Atento's presence and impact within one of its key geographic regions, contributing directly to the company's overall performance.

Thiago Zanon, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee at Atento, leads all global human resources functions and talent management strategies for the business process outsourcing and customer experience management firm. This executive oversees workforce planning, talent acquisition, employee development, compensation, and benefits across Atento's international operations. Thiago Zanon is instrumental in fostering a positive and productive work environment, ensuring compliance with labor laws, and driving initiatives that support employee engagement and retention. As Secretary of the Remuneration & Sustainability Committee, this role also involves guiding policies related to executive compensation and corporate social responsibility, aligning HR practices with Atento's broader sustainability goals. The strategic HR leadership provided by Thiago Zanon is crucial for attracting and retaining top talent, thereby supporting Atento's global operational excellence and long-term success.

Magaly Morales, the Rrhh at Atento, manages key human resources functions critical to the operational success of the business process outsourcing and customer experience management services. This role focuses on supporting employee relations, recruitment processes, and HR administration within specific operational areas. Magaly Morales ensures that HR policies and procedures are effectively implemented, contributing to a productive and compliant work environment. The responsibilities include assisting with talent acquisition, onboarding, and employee development programs designed to enhance workforce capabilities. By focusing on the practical application of HR strategies, Magaly Morales supports the broader human capital objectives of Atento, ensuring that the company's most valuable asset—its people—are well-managed and motivated. This executive's dedication to HR excellence underpins the smooth functioning of daily operations and contributes to employee satisfaction across the organization.