Atento Executive and Leadership Team

Ullyana Lira, the Especialista Suporte Atendimento Ll. Chief Executive Officer Logística Rede at Atento, directs the complex logistics networks supporting global customer experience management. By architecting streamlined supply chain workflows, Lira ensures that Business Process Outsourcing operations maintain peak performance levels. The Especialista Suporte Atendimento Ll. Chief Executive Officer Logística Rede manages cross-functional teams to synchronize service delivery with client requirements across international territories. Through rigorous oversight of distribution channels and resource allocation, Ullyana Lira optimizes the infrastructure necessary for high-volume contact center support. This leadership role involves constant evaluation of logistical bottlenecks to improve service speed and reliability. By implementing advanced tracking systems and data-driven logistics models, the executive enhances the overall value proposition for enterprise partners. Lira secures operational continuity by aligning logistical capabilities with the broader strategic goals of the organization, ultimately fostering long-term growth and stability within the competitive outsourcing landscape.

Samira Abdala, the Chief Financial Officer at Atento, manages the fiscal health and capital allocation strategies for the entire organization. Overseeing global financial reporting, the Chief Financial Officer ensures transparency and compliance with international accounting standards. This leadership role involves driving cost-optimization initiatives that support the company's Business Process Outsourcing model. By analyzing market trends and revenue streams, Samira Abdala provides the executive board with actionable insights for long-term investment decisions. The Chief Financial Officer maintains robust relationships with stakeholders to secure the capital necessary for technological expansion and service innovation. Through meticulous budget management and risk assessment, Abdala strengthens the financial foundation of the firm. This position requires constant collaboration with regional directors to align local financial performance with global corporate objectives. Ultimately, the Chief Financial Officer secures the fiscal resilience required to navigate the complexities of the global customer experience management industry.

Jorge López Avelar, the Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) at Atento, directs financial operations across the critical USA, Central America, and Philippines markets. By overseeing regional revenue cycles and capital expenditure, the Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) ensures that local business units maintain profitability while adhering to global standards. This leadership role involves managing complex tax structures and regulatory requirements unique to these diverse geographic regions. Jorge López Avelar coordinates with the global finance team to consolidate regional performance data, providing a clear picture of market-specific growth opportunities. Through strategic financial planning, the executive supports the expansion of customer experience management services in high-growth territories. Avelar drives efficiency by implementing standardized financial controls that reduce operational overhead. By balancing regional autonomy with corporate oversight, the executive secures the financial stability necessary for sustained success in the competitive outsourcing sector.

Silvia Castilla, the Group Chief Information Officer at Atento, architects the digital infrastructure and technological roadmap for the entire enterprise. Overseeing global IT operations, the Group Chief Information Officer ensures that all Business Process Outsourcing platforms remain secure, scalable, and innovative. This leadership role involves integrating advanced artificial intelligence and automation tools to enhance customer experience management capabilities. Silvia Castilla directs the cybersecurity strategy to protect sensitive client data across all international operations. By collaborating with the executive team, the Group Chief Information Officer aligns technology investments with the company's mission to provide superior service delivery. Castilla manages large-scale digital transformation projects that improve system uptime and operational agility. Through the deployment of cloud-based solutions, the executive enables seamless connectivity between global service centers. Ultimately, Castilla drives the technological evolution of the firm, ensuring that the organization remains at the forefront of the digital outsourcing industry.

Thiago Zanon, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee at Atento, directs the global talent strategy and organizational culture. Overseeing human capital development, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee ensures that the workforce possesses the skills required for high-quality customer experience management. This leadership role involves managing compensation structures and sustainability initiatives that align with corporate governance standards. Thiago Zanon fosters an inclusive environment that promotes employee retention and professional growth across all international regions. By implementing data-driven recruitment and training programs, the executive supports the operational needs of the Business Process Outsourcing model. Zanon coordinates with the board to ensure that remuneration policies reflect performance and market competitiveness. Through strategic workforce planning, the executive secures the human talent necessary to maintain the company's position as a leader in the global service industry.

Angelo Guerra, the Regional Director, Brazil at Atento, directs all business operations and market expansion efforts within the Brazilian territory. Overseeing a vast network of contact centers, the Regional Director, Brazil ensures that service delivery meets the high standards required for Business Process Outsourcing and customer experience management. This leadership role involves managing local client relationships and adapting global strategies to the specific nuances of the Brazilian market. Angelo Guerra drives operational efficiency by optimizing resource utilization and implementing local process improvements. By collaborating with the global executive team, the Regional Director, Brazil aligns regional performance with the overarching corporate mission. Guerra manages large-scale teams to ensure consistent service quality and client satisfaction. Through proactive market analysis, the executive identifies new opportunities for growth and service diversification. Ultimately, Guerra secures the company's dominant market position in Brazil by maintaining operational excellence and fostering strong partnerships with key enterprise clients.

Magaly Morales, the Rrhh at Atento, directs the human resources functions and personnel management strategies that support the company's global service operations. Overseeing employee relations and organizational development, the Rrhh ensures that the workforce remains aligned with the core mission of providing exceptional customer experience management. This leadership role involves managing talent acquisition and performance management systems to maintain high service standards across all Business Process Outsourcing departments. Magaly Morales implements training initiatives that enhance the capabilities of staff members, ensuring readiness for complex client requirements. By fostering a positive workplace culture, the Rrhh drives employee engagement and reduces turnover in high-pressure environments. Morales coordinates with regional leadership to ensure that human resource policies comply with local labor laws while supporting global corporate objectives. Through strategic personnel management, the executive secures the human capital necessary for the firm to deliver consistent, high-quality results to its international client base.