Atento Executive and Leadership Team

Ullyana Lira, the Especialista Suporte Atendimento Ll. Chief Executive Officer Logística Rede at Atento, directs the overarching strategy and operational framework for the company's extensive network. This leadership position involves architecting scalable solutions for business process outsourcing and customer experience management, ensuring seamless integration across all logistical and support functions. Lira's focus centers on driving efficiency and innovation within the network, aligning operational capabilities with market demands. The strategic direction set by Ullyana Lira underpins Atento's global service delivery, emphasizing robust performance and client satisfaction. This executive guides the company's expansion and operational excellence initiatives, ensuring the network consistently meets and exceeds service level agreements across diverse markets. Lira's role is pivotal in maintaining Atento's competitive edge through advanced logistical planning and execution.

Alexandre Mafra, the Chief Financial Officer at Atento, directs the company's financial strategy, planning, and reporting functions. Mafra is responsible for managing all financial aspects, including budgeting, forecasting, investment analysis, and capital management, ensuring the financial health and stability of the organization. This executive guides Atento's financial operations to support its global expansion and service delivery objectives in Business Process Outsourcing and Customer Experience Management. Alexandre Mafra's expertise is crucial in navigating complex financial markets and optimizing financial performance across Atento's international operations. The Chief Financial Officer plays a key part in driving profitability and shareholder value through sound financial stewardship and strategic fiscal decisions. Mafra ensures compliance with all financial regulations and drives initiatives for cost optimization and revenue enhancement.

Ruth Rodrigues, the Chief Operating Officer at Atento, oversees the day-to-day operational execution of the company's global Business Process Outsourcing and Customer Experience Management services. Rodrigues directs the implementation of strategic initiatives across all operational centers, ensuring service delivery excellence and adherence to stringent quality standards. This role involves optimizing resource allocation, streamlining workflows, and driving operational efficiencies to enhance client satisfaction and profitability. Rodrigues's leadership ensures that Atento's extensive service network functions cohesively, supporting diverse client needs across various industries. The Chief Operating Officer is responsible for managing large-scale operational teams and implementing best practices in customer engagement and support. Ruth Rodrigues's strategic oversight is critical for maintaining Atento's reputation for reliability and performance in the competitive global market, driving continuous improvement in service delivery.

Silvia Castilla, the Group Chief Information Officer at Atento, leads the company's global technology strategy and digital transformation initiatives. Castilla is responsible for overseeing all aspects of information technology, including infrastructure, cybersecurity, data management, and the development of innovative technological solutions that enhance Atento's Business Process Outsourcing and Customer Experience Management services. Her role involves ensuring that technology platforms support operational efficiency, scalability, and client data security across all global operations. Silvia Castilla's vision drives the integration of cutting-edge technologies to maintain Atento's competitive advantage. The Group Chief Information Officer ensures robust IT governance and fosters a culture of technological innovation. Castilla's leadership is essential for leveraging technology to deliver superior customer experiences and operational excellence.

Thiago Zanon, the Chief People Officer at Atento, directs the global human resources strategy, focusing on talent acquisition, development, and employee engagement. Zanon is responsible for cultivating a positive and productive work environment that supports Atento's mission in Business Process Outsourcing and Customer Experience Management. This leadership role involves implementing innovative HR policies and programs to attract, retain, and develop a high-performing workforce across Atento's international locations. Thiago Zanon's strategic approach to people management is vital for fostering a culture of excellence and driving employee satisfaction. The Chief People Officer ensures that human capital strategies align with business objectives, supporting operational growth and service quality. Zanon champions initiatives that enhance employee well-being and professional growth, reinforcing Atento's position as an employer of choice.

Angelo Guerra, the Regional Director, Brazil at Atento, leads the company's operations and strategic initiatives within the Brazilian market. Guerra is responsible for driving business growth, ensuring operational excellence, and managing client relationships across Brazil, a key region for Atento's Business Process Outsourcing and Customer Experience Management services. This role involves overseeing local teams, implementing global strategies tailored to the Brazilian context, and achieving regional performance targets. Angelo Guerra's leadership ensures that Atento effectively serves its Brazilian client base while contributing to the company's overall global success. The Regional Director, Brazil plays a critical part in expanding market share and reinforcing Atento's presence in South America. Guerra focuses on optimizing service delivery and fostering strong partnerships within the region.

Magaly Morales, the Rrhh at Atento, manages critical human resources functions essential for supporting the company's operational teams. Morales focuses on implementing effective HR strategies that align with Atento's objectives in Business Process Outsourcing and Customer Experience Management. This role involves overseeing employee relations, talent management, and HR compliance within specific operational areas. Magaly Morales's dedication to people management ensures that Atento's workforce is supported and motivated, contributing to high service standards. The Rrhh position is vital for maintaining a positive employee experience and facilitating smooth HR operations. Morales's efforts are key to fostering a productive work environment and supporting the overall success of Atento's human capital initiatives.