Atento Executive and Leadership Team

Alexandre Mafra, the Global Chief Financial Officer, Head of Finance at Atento, manages the entire financial architecture and fiscal strategy for the organization. Overseeing global capital allocation and budgetary planning, the Global Chief Financial Officer, Head of Finance ensures that all business process outsourcing activities remain profitable and sustainable. This leadership role involves monitoring international market trends to guide investment decisions and risk management protocols. By streamlining financial reporting processes, Alexandre Mafra directly impacts the company's transparency and investor relations. Mafra coordinates with regional finance teams to maintain strict adherence to global accounting standards while supporting long-term growth objectives. Through the implementation of rigorous cost-control measures, the Global Chief Financial Officer, Head of Finance drives financial stability and provides the necessary resources for the company to expand its footprint in key markets, ensuring the long-term viability of the business model.

Jorge López Avelar, the Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) at Atento, manages financial operations across the critical USA, Central America, and Philippines regions. Overseeing regional revenue cycles and local fiscal compliance, the Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) ensures that business process outsourcing services remain cost-effective within these specific markets. This leadership role involves analyzing regional economic indicators to optimize resource distribution and operational budgets. By refining local financial strategies, Jorge López Avelar directly impacts the profitability of the company's operations in these high-growth territories. Avelar collaborates with regional leadership to align financial performance with broader corporate goals, ensuring consistent service delivery standards. Through the management of regional financial risks and the execution of strategic investment plans, the Chief Financial Officer & Director, Finance Uscamp (USA-Centralamerica-Philippines) drives regional growth and supports the overall financial health of the global organization.

Silvia Castilla, the Group Chief Information Officer at Atento, directs the global technology infrastructure and digital transformation initiatives. Overseeing the integration of advanced customer experience management platforms, the Group Chief Information Officer ensures that all technical systems support seamless business process outsourcing operations. This leadership role involves architecting scalable cloud solutions and cybersecurity frameworks to protect sensitive client data across international markets. By optimizing internal digital workflows, Silvia Castilla directly impacts the company's ability to deliver high-quality service at scale. Castilla maintains alignment with the broader corporate strategy by collaborating with other C-suite leaders to implement innovative software tools. Through the modernization of legacy systems, the Group Chief Information Officer drives significant improvements in operational efficiency and service delivery speed, ultimately securing a competitive advantage for the organization in the rapidly evolving global business services landscape.

Angelo Guerra, the Regional Director, Brazil at Atento, directs all operational activities and customer experience management initiatives within the Brazilian market. Overseeing large-scale call center operations and client service delivery, the Regional Director, Brazil ensures that the company maintains its market-leading position through superior service quality. This leadership role involves managing local workforce productivity and implementing process improvements to enhance client satisfaction. By driving operational excellence in one of the company's largest markets, Angelo Guerra directly impacts the overall revenue performance of the organization. Guerra coordinates with global leadership to adapt corporate strategies to the unique demands of the Brazilian business environment. Through the optimization of service delivery models and the cultivation of strong client relationships, the Regional Director, Brazil drives significant growth and operational efficiency, ensuring that the company remains the preferred partner for business process outsourcing in the region.

Thiago Zanon, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee at Atento, directs the global talent strategy and organizational culture initiatives. Overseeing recruitment, employee development, and sustainability reporting, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee ensures that the workforce remains aligned with the company's mission of delivering exceptional customer experience. This leadership role involves managing compensation structures and promoting corporate social responsibility across all international operations. By fostering a high-performance culture, Thiago Zanon directly impacts the company's ability to attract and retain top talent. Zanon collaborates with the Board to oversee remuneration policies and sustainability goals, ensuring ethical governance. Through the implementation of comprehensive human capital programs, the Chief Global Head of HR, Human Resources Officer Secretay of The Remuneration & Sustainability Committee drives organizational agility and supports the long-term success of the business.