Atento Executive and Leadership Team

Ullyana Lira, the Especialista Suporte Atendimento Ll. Chief Executive Officer Logística Rede at Atento, directs the overarching strategy and operational framework for the company's extensive business process outsourcing and customer experience management services. This leadership position involves architecting scalable solutions that align with Atento's global presence and commitment to client success. Lira oversees the integration of advanced logistics and network management, ensuring seamless service delivery across diverse markets. The scope of this role encompasses driving innovation in customer support technologies and optimizing operational efficiencies to maintain Atento's competitive edge. By focusing on strategic development and resource allocation, Ullyana Lira ensures the company consistently meets and exceeds client expectations, reinforcing Atento's position as a leader in the industry. This executive's guidance is pivotal in navigating complex market dynamics and fostering sustainable growth.

Samira Abdala, the Chief Financial Officer at Atento, manages all financial operations and strategic fiscal planning for the global business process outsourcing and customer experience management firm. Abdala oversees budgeting, forecasting, financial reporting, and investment strategies, ensuring robust financial health and sustainable growth. This role involves close collaboration with other C-suite executives to align financial objectives with the company's broader strategic goals. Samira Abdala is responsible for optimizing capital allocation, managing risk, and enhancing shareholder value through sound financial governance. The financial oversight extends to international markets, requiring expertise in global financial regulations and currency management. By driving financial discipline and strategic investment, Abdala ensures Atento maintains a strong economic foundation to support its expansive service offerings and market reach. This leadership ensures fiscal integrity across all operational facets.

Ruth Rodrigues, the Chief Operating Officer at Atento, directs the execution of business process outsourcing and customer experience management services across Atento's global operations. Rodrigues is responsible for optimizing service delivery, enhancing operational efficiency, and ensuring the highest standards of quality for clients worldwide. This executive oversees the day-to-day management of service centers, technology deployment, and process improvement initiatives. Ruth Rodrigues works closely with the Chief Financial Officer and Chief Information Officer to ensure operational strategies are financially sound and technologically advanced. The focus is on streamlining workflows, managing resources effectively, and driving operational excellence to meet evolving market demands. By leading these critical functions, Rodrigues ensures Atento's service delivery capabilities remain at the forefront of the industry, supporting client retention and expansion. This leadership is fundamental to Atento's global service delivery.

Silvia Castilla, the Group Chief Information Officer at Atento, leads the company's global technology strategy and digital transformation initiatives for its business process outsourcing and customer experience management services. Castilla oversees the development and implementation of IT infrastructure, cybersecurity measures, and innovative technological solutions that enhance service delivery and operational efficiency. This role involves ensuring that Atento's technology platforms support client needs and drive competitive advantage in the global market. Silvia Castilla collaborates with operational and financial leadership to integrate technology seamlessly into business processes. The focus is on leveraging data analytics, cloud computing, and advanced communication systems to optimize customer interactions and internal workflows. By driving technological innovation, Castilla ensures Atento remains agile and responsive to the dynamic demands of the customer experience industry. This executive's vision shapes Atento's technological future.

Thiago Zanon, the Chief People Officer at Atento, directs global human resources strategy, talent management, and organizational development for the business process outsourcing and customer experience management firm. Zanon is responsible for cultivating a high-performance culture, attracting and retaining top talent, and ensuring employee engagement across Atento's international workforce. This leadership role involves developing comprehensive HR policies, compensation and benefits programs, and learning and development initiatives. Thiago Zanon collaborates with operational leaders to align people strategies with business objectives, ensuring the workforce is equipped to deliver exceptional customer experiences. The focus is on fostering an inclusive and supportive work environment that drives productivity and innovation. By championing employee well-being and professional growth, Zanon plays a critical role in Atento's ability to scale its operations and maintain its reputation as an employer of choice. This executive's focus is on human capital development.

Angelo Guerra, the Regional Director, Brazil at Atento, oversees all business process outsourcing and customer experience management operations within the significant Brazilian market. Guerra is responsible for driving regional growth, ensuring operational excellence, and managing client relationships to meet specific market demands. This leadership position involves implementing Atento's global strategies within the local context, adapting services to the unique needs of Brazilian businesses and consumers. Angelo Guerra works closely with national and global leadership teams to achieve revenue targets and enhance market share. The focus is on optimizing service delivery, managing local teams effectively, and identifying new business opportunities within Brazil. By leading the Brazilian operations, Guerra ensures Atento's continued success and expansion in one of its key geographic markets. This executive's role is vital for regional performance.

Magaly Morales, the Rrhh at Atento, manages human resources functions critical to supporting the company's business process outsourcing and customer experience management operations. Morales focuses on implementing HR policies and programs that enhance employee relations, talent acquisition, and retention within the organization. This role involves ensuring compliance with labor laws and fostering a positive work environment that supports Atento's global workforce. Magaly Morales collaborates with the Chief People Officer and other leaders to execute strategies that attract and develop skilled professionals. The emphasis is on efficient HR service delivery, employee support, and contributing to a culture of engagement and productivity. By overseeing key HR initiatives, Morales directly impacts the employee experience and supports Atento's operational objectives. This executive's contribution is essential for workforce management.