Afiniti Executive and Leadership Team

Jerome Kapelus, the Chief Executive Officer at Afiniti, directs the overarching strategy and vision for the company's artificial intelligence solutions in customer call centers. Kapelus guides the executive team in executing the core mission of leveraging AI to enhance customer interactions and operational efficiency. This leadership role involves setting strategic priorities, fostering innovation, and ensuring the company's continued growth within the competitive software and CRM market. By defining the long-term direction, Jerome Kapelus ensures Afiniti remains at the forefront of AI development for customer engagement. The Chief Executive Officer's focus extends to market positioning and driving the company's global expansion efforts, solidifying its impact on the industry.

Christopher Schraft, the President, North America at Afiniti, spearheads the company's strategic operations and market expansion throughout the North American region. Schraft is responsible for driving revenue growth, cultivating key client relationships, and ensuring the successful implementation of Afiniti's artificial intelligence solutions within the customer call center sector across the United States and Canada. This leadership position involves overseeing sales, operations, and business development initiatives tailored to the unique demands of the North American market. By focusing on regional performance, Christopher Schraft ensures that Afiniti's advanced data and software capabilities deliver maximum value to clients. The President, North America's oversight is critical for solidifying Afiniti's market presence and achieving ambitious growth targets.

Stephanie Stokes, the Business Performance Transformation Chief of Staff at Afiniti, orchestrates critical initiatives to optimize business performance and drive transformation across the organization. Stokes collaborates closely with the Chief Executive Officer and other senior leaders to translate strategic objectives into actionable plans, ensuring seamless execution of AI development and deployment for customer call centers. This role involves enhancing operational workflows, streamlining processes, and fostering a culture of continuous improvement. By managing key projects and cross-functional alignment, Stephanie Stokes ensures that Afiniti's business operations effectively support its innovative AI solutions and market objectives. The Chief of Staff's efforts are vital for maintaining agility and maximizing the impact of Afiniti's data and software offerings.

Natalie Cerny, the Chief Marketing & Communications Officer at Afiniti, directs the company's global marketing strategies and public relations efforts, focusing on enhancing brand visibility and market perception. Cerny is instrumental in communicating the value proposition of Afiniti's artificial intelligence solutions for customer call centers to diverse audiences, including clients, partners, and industry stakeholders. This role involves developing integrated marketing campaigns, managing corporate communications, and shaping the narrative around Afiniti's technological advancements. By overseeing all external messaging, Natalie Cerny ensures consistent brand representation and supports the company's growth objectives. The Chief Marketing & Communications Officer's strategic direction is crucial for establishing Afiniti as a leader in AI-driven customer engagement solutions.