Medallia Executive and Leadership Team

Mark Bishof, the Chairman & Chief Executive Officer at Medallia, directs the overarching strategy and vision for the company's customer and employee experience solutions. Bishof guides the organization's mission to empower businesses through actionable insights derived from experience data. Overseeing the integration of AI technology across the SaaS platform, Bishof ensures Medallia's offerings effectively analyze customer and employee signals from digital, human, and IoT interactions. This leadership drives the company's ability to help clients reduce churn, convert detractors into promoters, and identify cross-sell and up-sell opportunities, thereby delivering significant returns on investment. Mark Bishof's executive oversight ensures Medallia remains at the forefront of experience management innovation, solidifying its market position and commitment to client success.

Bas Brukx, the Chief Financial Officer at Medallia, manages the company's financial operations and strategic fiscal planning. Brukx oversees all aspects of financial reporting, budgeting, and investment, ensuring the fiscal health and sustainable growth of the organization. This role involves optimizing resource allocation to support Medallia's SaaS platform development and AI-driven analytics capabilities. Brukx's financial acumen is critical in demonstrating the potent returns on investment Medallia delivers to its clients by reducing churn and increasing customer lifetime value. By maintaining rigorous financial discipline, Bas Brukx supports the company's expansion initiatives and its mission to transform customer and employee experiences globally. The Chief Financial Officer's strategic financial guidance underpins Medallia's operational effectiveness and market competitiveness.

Lindsay Pruden, the Chief of Staff at Medallia, facilitates strategic initiatives and operational efficiency across the executive team. Pruden supports the Chairman & Chief Executive Officer in driving key projects and ensuring alignment with the company's mission to enhance customer and employee experiences. This role involves coordinating cross-functional efforts, streamlining communication, and optimizing the execution of Medallia's SaaS platform and AI technology deployment. Lindsay Pruden plays a vital part in translating strategic objectives into tangible operational plans, ensuring that the analysis of experience data from various signal fields leads to concrete business outcomes for clients. The Chief of Staff's focus on operational excellence supports Medallia's commitment to delivering clear returns on investment and fostering client loyalty.

Robert Baca, the Chief Technology Officer at Medallia, architects and directs the technological vision and development of the company's experience management platform. Baca leads the engineering and product teams responsible for the SaaS solution, ensuring its scalability, security, and innovative application of AI for analyzing customer and employee data. This involves overseeing the integration of signal fields across human, digital, and IoT interactions to provide deep insights. Robert Baca's technical leadership is fundamental to Medallia's ability to deliver advanced analytics that help clients reduce churn, improve customer advocacy, and create upsell opportunities, thereby generating strong ROI. The Chief Technology Officer's commitment to technological advancement ensures Medallia's platform remains a leader in the market.

Drew Grasham, the Executive VP & General Counsel at Medallia, provides strategic legal counsel and oversees all legal affairs for the organization. Grasham ensures compliance with regulatory requirements and manages corporate governance, safeguarding Medallia's interests as it operates globally. This role is critical in structuring agreements and advising on the legal implications of Medallia's SaaS platform and its use of AI technology to analyze customer and employee experience data. Drew Grasham's expertise supports the company's mission to help clients achieve measurable returns on investment by mitigating risks and ensuring the integrity of data-driven insights. The Executive VP & General Counsel's guidance is essential for Medallia's continued growth and market leadership.