CallMiner
Business Intelligence (BI) Software · Massachusetts, United States · 400 Employees
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About
Headquarters
200 West St, Waltham, Massachusetts, 02451, Uni...Phone Number
(781) 547-5690Website
www.callminer.comRevenue
$84 MillionIndustry
Most Recent Scoops
Product Launch
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Highlights
$138.1M
Total Funding Amount
$75M
Most Recent Funding Amount
10
Number of Funding Rounds
Who is CallMiner
Headquartered out of Waltham, MA, CallMiner is a global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industrys most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.Explore more
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Most Recent Scoops
Product Launch
Telecom, Business Intelligence, Analytics & Insights, Product Launch, Automation, Enterprise Software, Software, Automotive, Artificial Intelligence
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CallMiner News & Media
CallMiner Announces 2024 LISTEN Award Winners, Recognizing Achievements in Conversation Intelligence
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the winners of the 2024 LISTEN Awards at its annual user conference, LISTEN 2024. The CallMiner LISTEN Awards honor customers and partners for their use of CallMiner’s AI-powered conversation intelligence platform, driving improvements in contact center experience (CCX), CX and enterprise-wide results. “Today’s forward-thinking organizations often have oneCallMiner Introduces CallMiner AI Assist to Intelligently and Automatically Support In-Platform Actions
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner AI Assist, a collection of new and enhanced generative artificial intelligence (AI) capabilities that help organizations take action within the CallMiner platform and automate analytical tasks across the entire customer spectrum. Announced at CallMiner’s annual LISTEN user conference, CallMiner AI Assist is the company’s latest AI innovatioSurvey: Majority of Organizations Believe Generative AI is Key to CX, yet 63% Say Implementation is More Expensive than Anticipated
WALTHAM, Mass.--(BUSINESS WIRE)--Today, CallMiner released its annual CX Landscape Report in partnership with Vanson Bourne, revealing that 87% of global contact center and customer experience (CX) leaders across financial services, healthcare, retail, and technology industries believe implementing generative artificial intelligence (AI) is key for their customer service and CX teams, and 91% agree that AI will help optimize CX strategies. The past two years have proven transformative for AI. WCallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarization
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), has announced new and enhanced generative artificial intelligence (AI) capabilities to advance post-interaction and real-time AI summarization features in the CallMiner platform. Building on features delivered in Q1 2023, CallMiner has improved its post-interaction AI summarization capabilities through the adoption of an upgraded large language model (LLM). Improved
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Headquartered out of Waltham, MA, CallMiner is a global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industrys most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment... Read More
