Observe.AI
Highly Engaged Employees
Highly Engaged EmployeesCustomer Engagement Platforms · California, United States · 201-500 Employees
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Overview
Headquarters
275 Shoreline Dr Fl 4, Redwood City, Cal...Phone Number
(571) 384-5381Website
www.observe.aiRevenue
$66.2 MillionIndustry
ZI Rank: 3
Signal Type
Mar
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ZI Rank
7
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About Observe.AI
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze interactions, extract actionable sentiment and interaction insights, and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.Explore more
Observe.AI Org Chart
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Observe.AI financials insights
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2019
Series A
$34M
2020
Series B
$54M
2022
Series C
$125M
Observe.AI Tech Stack
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Observe.AI News & Media
DoorDash, Observe.AI, and AWS Partner to Scale Customer-Centric AI Across 19,000 Agents
Nearly 100% automated quality coverage enables real-time insight, behavioral analysis, and faster action to improve customer experience REDWOOD CITY, Calif., July 14, 2026 /PRNewswire/ -- Observe.AI today shared the impact of its collaboration with DoorDash and Amazon Web Services (AWS),...Observe.AI Featured as Leading on the CMP Prism for Voicebot/Conversational IVR Showcasing Capability in Customer Contact and CX Technology
REDWOOD CITY, Calif., July 9, 2026 /PRNewswire/ -- Observe.AI proudly announces its placement on the CMP Prism, for Voicebot/Conversational IVR. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry...Observe.AI Featured as Pioneer on the CMP Prism for Real-Time Agent Assist Highlighting Innovation in CX and Agent Enablement Technology
REDWOOD CITY, Calif., July 7, 2026 /PRNewswire/ -- Observe.AI proudly announces its placement on the latest CMP Prism, for Real-Time Agent Assist. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry...Observe.AI Named a 2026 MetriStar Top Provider for Agent Assist Applications by Metrigy
Recognition Highlights Industry-Leading Business Impact and Customer Sentiment for AI-Powered Agent Assist REDWOOD CITY, Calif., May 19, 2026 /PRNewswire/ -- Observe.AI, the leading agentic CX platform for customer service transformation, today announced it has been named a 2026 MetriStar...
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Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze interactions, extract actionable sentiment and interaction insights, and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibil... Read More
