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20 companies using this technology

By ViciDial Group

VICIdial is an open-source contact center solution.

Top industries utilizing this technology

Business Services
Call Centers & Business Centers
HR & Staffing
Advertising & Marketing
Custom Software & IT Services

1-10 of 20 Companies using VICIdial

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1
Concentrix
Technologies used by the company: 1,215
Concentrix Corporation engages in the provision of technology-infused customer experience (CX) solutions worldwide. The company provides CX process optimization, technology innovation, front- and back-office automation, analytics, and business transf ormation services, across various channels of communication, such as voice, chat, email, social media, asynchronous messaging, and custom applications. It also offers customer lifecycle management; customer experience/user experience strategy and design; analytics and actionable insights; digital transformation services that design and engineer CX solutions to enable efficient customer self-service and build customer loyalty; customer engagement solutions and services that address the entirety of the customer lifecycle; AI technology that can intelligently act on customer intent to improve customer experience with non-human engagement; voice of the customer and analytics solutions to gather and analyze customer feedback to foster loyalty to, and growth with, clients; analytics and consulting solutions that synthesize data and provide professional insight to improve clients' customer experience strategies; vertical business process outsourcing (BPO) services; and back office BPO services that support clients in non-customer facing areas. The company's clients include technology and consumer electronics, retail, travel and e-commerce, communications and media, banking, financial services and insurance, healthcare, and others, as well as global IPOs, social brands, and banks. Concentrix Corporation was founded in 2004 and is based in Newark, California. Read more
Additional technologies used by Concentrix:
Apache Spark Streaming
BlackBerry Enterprise Server
Apache Log4j
See 1,215 technologies
2
Fusion CX
Technologies used by the company: 88
Fusion CX is a global customer support outsourcing company that specializes in providing expert BPO solutions for customer service needs. They offer a wide range of services including inbound and outbound call centers, technical support, live chat, a nd digital solutions, catering to various industries such as BFSI, healthcare, telecom, and retail. With a focus on AI-driven customer experience, Fusion CX delivers omnichannel support and operational efficiency to enhance client engagement. Their diverse clientele includes businesses from sectors like e-commerce, fintech, and travel, supported by a multilingual workforce across multiple global locations. Read more
Additional technologies used by Fusion CX:
Adobe Illustrator
Microsoft Entra
Core
See 88 technologies
3
ePlanet Communications
Technologies used by the company: 93
ePlanet Communications Inc. is celebrating over a decade of BPO service excellence. For over 13 years the company has served top brands across 5 continents in more than 15 countries and 7 different languages. Maintaining a strong focus on delivering exceptional customer service experience backed by state-of-the-art infrastructure, in-house technology experts and consultants. The company's commitment to provide service beyond excellence 24/7 is unparalleled. The company consistently deliver significant improvements in customer satisfaction and overall operational efficiency of the company's clients due to the company's technology experts and human intelligence. The company's highly trained and experienced representatives provide top notch support to the company's valued clients. This level of service excellence has created longstanding relationships with the company's extremely loyal client base. The company offers Complete Call Center Solutions and IT Managed Services. The company's team of intelligent and skilled professionals give the company the winning edge by automating performance management and agent productivity reports. The company's development team collaborates with clients to fulfilling their reporting, analytical and business intelligence requirements. The company's clients have holistic visibility in their outsourced teams onshore and offshore. Read more
Additional technologies used by ePlanet Communications:
Google Webmaster
Core
ImPACT
See 93 technologies
4
Great HealthWorks
Technologies used by the company: 424
Great HealthWorks is a manufacturing and distribution company. It is a direct-to-consumer company that delivers health and wellness products. The company was formed in 2003 and is headquartered in Fort Lauderdale, Florida.
Additional technologies used by Great HealthWorks:
Adobe Illustrator
Cinema 4D
Final Cut Pro
See 424 technologies
5
Inktel
Technologies used by the company: 251
Inktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Med ia support. Read more
Additional technologies used by Inktel:
Autopilot
Core
DIS
See 251 technologies
6
US Standard Products
Technologies used by the company: 36
U.S. Standard Products is a provider of industrial safety, industrial chemicals, and cleaners. U.S. Standard Products inventory includes marking spray paint, concrete cleaner, oil and lubricant, safety glasses, gloves, and dust masks. U.S. Standard P roducts is headquartered in Englewood, New Jersey. Read more
Additional technologies used by US Standard Products:
DIS
Microsoft 365
ABI
See 36 technologies
7
Publishing Concepts
Technologies used by the company: 119
One of the most stable and well-established companies in the Metroplex, At PCI, we are passionate about helping our college, university, and association clients engage their alumni and membership and raise money so that they can fulfill their mission of educating our nations future leaders. We partner with our clients to collect massive amounts of data from their alumni / membership, publish alumni and membership directories, create and manage dynamic online communities, and implement innovative fundraising programs. PCI utilizes technology, expertise, best practices, and proven products and services to help colleges, universities, independent schools, fraternities, sororities, and associations of all types drive engagement and maximize contributions. Read more
Additional technologies used by Publishing Concepts:
AppFolio
PCI
Hubspot Content Management System
See 119 technologies
8
Freelancer
Technologies used by the company: 2,489
Freelancer, founded in 2009 and headquartered in Sydney, Australia, is a freelancing and crowd sourcing marketplace. The company connects employers and freelancers globally across all industries such as software development, writing, data entry and d esign right through to engineering, the sciences, sales and marketing, accounting and legal services. Read more
Additional technologies used by Freelancer:
Flowgorithm
Synology DiskStation Manager
SAP Enterprise Performance Management
See 2,489 technologies
9
Zippin
Technologies used by the company: 61
Founded in 2018, Zippin is the next generation of checkout-free technology enabling retailers to quickly deploy frictionless shopping in their stores. The company offers a cashierless AI systems that allows customers to shop quickly.
Additional technologies used by Zippin:
HubSpot
Cloudflare Website Optimization
Amazon Web Hosting
See 61 technologies
10
Ytel
Technologies used by the company: 111
Founded in 2012, Ytel is a software company with a communication platform that allows developers and businesses to build SMS and voice capabilities into any application. They help businesses engage more customers using voice, SMS, social, email, mail , and messaging from a single platform. Ytel is located in Lake Forest, California. Read more
Additional technologies used by Ytel:
easyDNS Email Hosting
Hubspot Content Management System
Microsoft 365
See 111 technologies

Best Alternatives for VICIdial

Usage statistics of alternative technologies to VICIdial, based on Zoominfo's comprehensive dataset

Zendesk Talk 8x8 Contact Center Salesforce Service Cloud Five9 PureCloud VICIdial

Additional top technologies lists

See additional lists of companies utilizing top technologies, ranked by revenue, size, and funding.

Frequently Asked Questions Regarding VICIdial

What is the VICIdial technology?

VICIdial is an open-source contact center solution. For more information,

What is VICIdial technology’s market share?

VICIdial market share is 0.06% out of all the technologies in the same category.

What companies are using VICIdial?

From the data gathered in Zoominfo, Concentrix, Fusion CX, ePlanet Communications, Great HealthWorks, Inktel, are using the VICIdial technology. You can see the full list in the above results table.

How many companies are using VICIdial?

20 companies are using VICIdial.

Which industries do companies commonly use VICIdial for their needs?

Companies in Business Services, Call Centers & Business Centers, HR & Staffing commonly use VICIdial.

What are the best alternatives for VICIdial?

According to Zoominfo’s data Zendesk Talk, 8x8 Contact Center, Salesforce Service Cloud, Five9, PureCloud, are competitors of VICIdial. For more information,

See more information about VICIdial

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20 companies using this technology

By ViciDial Group

Top industries utilizing this technology

Best Alternatives for VICIdial

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Top Companies Using VICIdial

20 companies using this technology

By ViciDial Group

The market share of the technology in its category

Top industries utilizing this technology

Best Alternatives for VICIdial

Additional top technologies lists

Top Companies utilizing Global Connect

Top Companies utilizing Genesys PureConnect

Top Companies utilizing Genesys PureEngage

Top Companies utilizing Unify OpenScape Contact Center Enterprise

Frequently Asked Questions Regarding VICIdial

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