Leadership Overview
Universal Orlando has 10 executives leading key functions including strategic oversight, guest experience management, and operational logistics.
Committed to delivering immersive entertainment, Universal Orlando maintains a premier vacation destination status by integrating three distinct theme parks into a cohesive, high-impact guest experience across the Florida market.
Committed to delivering immersive entertainment, Universal Orlando maintains a premier vacation destination status by integrating three distinct theme parks into a cohesive, high-impact guest experience across the Florida market.
Leadership Roles at Universal Orlando
George Morales - President & Chief Executive Officer
George Morales, the President & Chief Executive Officer at Universal Orlando, directs the overarching strategic vision for the entire resort portfolio. Overseeing the integration of Universal Studios Florida, Islands of Adventure, and Volcano Bay, the President & Chief Executive Officer ensures operational excellence across all hospitality sectors. This leadership role involves managing complex relationships with the NBCUniversal Comcast parent organization to drive long-term growth and market expansion. By aligning departmental goals with the broader mission of providing world-class entertainment, George Morales directly impacts the financial performance and guest satisfaction metrics of the resort. The President & Chief Executive Officer maintains rigorous standards for safety and innovation, ensuring the destination remains a top choice for global travelers. Through constant evaluation of market trends, Morales secures the competitive positioning of the resort within the highly dynamic amusement industry.
Emily Felski - Team Captain
Emily Felski, the Team Captain at Universal Orlando, manages the daily operational workflows within the guest services division. Overseeing front-line staff, the Team Captain ensures that every visitor interaction aligns with the high standards of the resort. This role involves coordinating with department heads to optimize crowd flow and service delivery across the three theme parks. By implementing efficient staffing models, Emily Felski directly improves the overall guest experience and operational throughput. The Team Captain monitors real-time performance data to adjust resource allocation during peak attendance periods. Through proactive problem-solving and team leadership, Felski maintains a seamless environment for guests. This position requires constant communication with other operational leaders to ensure that service quality remains consistent throughout the entire resort property, ultimately supporting the broader business objectives of the organization.
Jacqueline Seman - Team Captain
Jacqueline Seman, the Team Captain at Universal Orlando, directs the logistical operations for food and beverage services across the resort. Overseeing supply chain coordination and menu execution, the Team Captain ensures that all dining outlets meet strict quality and safety regulations. This role involves managing inventory levels and staff training to maintain high service standards during high-volume periods. By optimizing kitchen workflows, Jacqueline Seman directly contributes to the profitability and efficiency of the resort's culinary offerings. The Team Captain collaborates with procurement teams to source high-quality ingredients that enhance the guest experience. Through meticulous oversight of daily operations, Seman ensures that every dining location functions as a core component of the vacation destination. This leadership role requires constant attention to detail and a commitment to operational excellence, directly impacting the overall satisfaction of guests visiting the three theme parks.
Roosevelt Desire - Team Captain
Roosevelt Desire, the Team Captain at Universal Orlando, manages the maintenance and safety protocols for ride attractions. Overseeing technical teams, the Team Captain ensures that all mechanical systems operate within strict safety parameters to provide a secure environment for guests. This role involves scheduling preventative maintenance and coordinating emergency response procedures across the three theme parks. By minimizing downtime, Roosevelt Desire directly supports the operational capacity and revenue generation of the resort. The Team Captain works closely with engineering departments to implement upgrades and ensure compliance with industry regulations. Through rigorous daily inspections and team oversight, Desire maintains the integrity of the resort's infrastructure. This leadership role requires a deep understanding of complex mechanical systems and a commitment to operational reliability, ensuring that every guest enjoys a safe and consistent experience throughout the entire vacation destination.
Scott Horton - Team Captain
Scott Horton, the Team Captain at Universal Orlando, directs the retail operations and merchandise strategy across the resort. Overseeing inventory management and store aesthetics, the Team Captain ensures that all retail locations provide a compelling shopping experience for guests. This role involves analyzing sales data to optimize product placement and stock levels within the three theme parks. By driving retail revenue, Scott Horton directly contributes to the financial success of the resort. The Team Captain coordinates with marketing teams to align merchandise offerings with current seasonal events and park themes. Through effective team management and inventory control, Horton maintains high standards of service and product availability. This leadership role requires a strategic approach to retail management, ensuring that every store serves as a vital touchpoint for guests, ultimately enhancing the overall brand impact of the vacation destination.
Mary Fort - Team Captain
Mary Fort, the Team Captain at Universal Orlando, manages the guest relations and ticketing operations. Overseeing the entry experience, the Team Captain ensures that all ticketing processes are efficient and user-friendly for visitors. This role involves managing staff at key access points and resolving guest inquiries to maintain high satisfaction levels. By streamlining the arrival process, Mary Fort directly impacts the initial impression guests have of the resort. The Team Captain coordinates with digital teams to integrate mobile ticketing solutions and improve overall park accessibility. Through proactive communication and team leadership, Fort ensures that all guest-facing operations run smoothly during peak hours. This position requires a focus on service excellence and operational efficiency, ensuring that every visitor receives a seamless transition into the three theme parks, which is essential for the resort's reputation.
Enrique Torres - Team Captain
Enrique Torres, the Team Captain at Universal Orlando, directs the landscaping and environmental maintenance teams. Overseeing the aesthetic presentation of the resort, the Team Captain ensures that all grounds and gardens meet the high visual standards expected of a premier vacation destination. This role involves managing horticultural projects and coordinating with facility teams to maintain the immersive atmosphere of the three theme parks. By preserving the visual appeal of the resort, Enrique Torres directly enhances the guest experience and brand value. The Team Captain monitors environmental conditions and schedules maintenance to ensure that all outdoor spaces remain pristine throughout the year. Through effective team management and resource allocation, Torres maintains the resort's reputation for excellence. This leadership role requires a commitment to detail and a focus on long-term environmental sustainability, ensuring that the resort remains a visually stunning destination.
Rosel Lipton - Team Captain
Rosel Lipton, the Team Captain at Universal Orlando, manages the entertainment and performance logistics for live shows. Overseeing the scheduling and coordination of performers, the Team Captain ensures that all live entertainment meets the creative standards of the resort. This role involves managing stage operations and technical requirements for daily performances across the three theme parks. By delivering high-quality entertainment, Rosel Lipton directly contributes to the immersive experience that defines the vacation destination. The Team Captain coordinates with creative directors to ensure that all shows align with the broader brand narrative. Through effective team leadership and operational oversight, Lipton maintains the consistency and quality of live performances. This position requires a focus on artistic integrity and operational precision, ensuring that every show provides a memorable experience for guests, which is critical for the resort's market position.
Nathalie Cotto - Team Captain
Nathalie Cotto, the Team Captain at Universal Orlando, directs the security and safety operations for the entire resort. Overseeing a large team of security personnel, the Team Captain ensures that all safety protocols are strictly followed to protect guests and staff. This role involves coordinating with local law enforcement and internal departments to manage crowd control and emergency preparedness across the three theme parks. By maintaining a secure environment, Nathalie Cotto directly supports the operational stability and reputation of the resort. The Team Captain monitors surveillance systems and implements proactive security measures to mitigate risks. Through effective team management and constant vigilance, Cotto ensures that the resort remains a safe destination for families. This leadership role requires a focus on operational security and crisis management, ensuring that all safety standards are met with the highest level of professionalism.
Nasma Fattal - Team Captain
Nasma Fattal, the Team Captain at Universal Orlando, manages the housekeeping and sanitation operations for the resort's facilities. Overseeing cleaning crews, the Team Captain ensures that all public areas, restrooms, and common spaces meet rigorous hygiene standards. This role involves scheduling maintenance and managing supply inventories to ensure that all facilities remain clean and welcoming for guests. By maintaining high sanitation levels, Nasma Fattal directly impacts the guest experience and overall satisfaction. The Team Captain coordinates with other operational leaders to ensure that cleaning schedules align with park hours and guest traffic patterns. Through effective team leadership and attention to detail, Fattal maintains the cleanliness of the three theme parks. This position requires a focus on operational efficiency and hygiene compliance, ensuring that the resort provides a clean and safe environment for all visitors.
Explore Leadership Teams in Amusement Parks, Arcades & Attractions
CJB Sports LLC dba i9 Sports is a youth sports league franchise business. It offers youth sports leagues, camps and clinics for boys and girls. The company was founded in 2003 and is based in Brandon, Florida.
Company Leadership DR
JK
MP
AA
Invited, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at golf and country clubs, city clubs and stadium clubs, the District of Columbia and foreign countries.
Company Leadership NP
EP
ED
Concert Golf Partners is a well-capitalized owner-operator of golf properties nationwide. Our group is an all-cash investor in country clubs; we do not use debt to finance these investments because we think top-notch golf clubs benefit from the stability and certainty that comes from long-term debt-free ownership.
Company Leadership SA
BE
United Parks & Resorts Inc., together with its subsidiaries, operates as a theme park and entertainment company in the United States. It operates and licenses SeaWorld theme parks in Orlando, Florida; San Antonio, Texas; Abu Dhabi, United Arab Emirates; and San Diego, California, as well as Busch Gardens theme parks in Tampa, Florida, and Williamsburg, Virginia. The company also operates water park attractions in Orlando, Florida; San Antonio, Texas; San Diego, California; Chula Vista, California; Tampa, Florida; and Williamsburg, Virginia. In addition, the company operates a reservations-only theme park in Orlando, Florida and a park in Langhorne, Pennsylvania; and theme park in Chula Vista, California. It operates a portfolio of theme parks under the SeaWorld, Busch Gardens, Aquatica, Discovery Cove, Water Country USA, Adventure Island, and Sesame Place brand name. The company was formerly known as SeaWorld Entertainment, Inc. and changed its name to United Parks & Resorts Inc. in February 2024. SeaWorld Entertainment, Inc. was founded in 1959 and is headquartered in Orlando, Florida.
Company Leadership MS
JF
TK
BJ
Frequently Asked Questions Regarding Universal Orlando Top Executives and Leadership Team
